Charleston Harbor Resort & Marina
How has this resort rated in the past?
- Shuttle bus service
- Free High-Speed Internet
- Room service
- Swimming pool
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Historical Traveler Reviews Charleston Harbor Resort & Marina Mount Pleasant
Great Hotel! Excellent Staff!
We booked our stay through hotwire. We went for a quick 3-night getaway towards the end of June, and it was really wonderful. The hotel is very close to downtown Charleston (5 minutes--just across the bridge to the Meeting Street exit), but you don't have to pay downtown prices. Plus, the marina is right there and you have a wonderful view and it is extremely quiet! The first day we got there, there was a wedding going on and the staff was stressed out, and the female manager at check-in was quite rude-when a staff member needed her help to try to find a king room for us, she came out and never even acknowledged us. My husband and I have both worked in customer service and this is no way to treat paying customers, regardless of how someone booked a room. However, all of the other workers were absolutely wonderful, and the next day they more than made up for the one manager's bad mood. They were so helpful and friendly, so props to them. The rooms were very nice with comfortable beds and pillows, and the furnishings were lovely. The bathrooms were nothing fancy, but we really didn't care about that. Our room had a sliding door (no balcony) that looked over the pool area and the river, which was very nice.
At night, we would go and walk around the marina and then sit on a swing on the beach area. Although there were many people staying at the resort, we never felt crowded. It actually felt very secluded. The pool area is very nice with comfortable chairs and a large hot tub.
The hotel is relatively close (10-15 minute drive) to Isle of Palms and Sullivan's Island.
Overall, this is a great, very clean place to stay with excellent staff members. We would definitely return!
Beautiful Views, Great Pool and Accomodations!
Apparently, Hilton had allowed this beautiful, perfectly located resort to become subpar as evidenced by the reviews on this website. The new owners have renovated this property into a really nice, comfortable and classy resort.
The pool and small beach are perfect for young families and travelers of all ages. The Reel Bar with its comfortable seating and antique fishing reels on display is a great watering hole after a long day.
The staff was always friendly; however getting an ironing board and iron to the room proved quite a challenge. The decor was fresh and contemporary with comfortable quality bedding.
The restaurant food was very good; however the service was rather slow and inept.
All in all, this resort is worth the money!
Poor location, poor service, don't go here!
I had booked 3 nights at this property following a 3 night stay at the French Quarter Inn downtown. I was travelling with my 12 year old daughter and our plan was to spend 3 nights in the city and then 3 nights at the beach/pool. The French Quarter Inn was phenomenal, but our experience at the Charleston Harbor Resort was awful. There is nothing nearby (no restaurants or stores), so you're trapped at the hotel. Since it was raining the first day and very overcast the 2nd day, we were bored out of our minds. The hotel has nothing other than a pool and a tiny beach. The marina has charter fishing boats, but no other water activities. I asked about bike rentals and they said there were no local roads to ride on anyway, just highways. There is no store or gift shop, so if you forget something, you're stuck. Some of the desk staff were very rude, particularly the women (avoid dealing with Tiffany). Since it was raining and there was nothing to do at the hotel, we spent $16 each way to be taken to a shopping center that had a movie theater. Great way to spend time and money while on vacation, NOT!
I had read reviews on this site that said to pay the extra $ for a deluxe room, so I booked a deluxe 2 queen room. When I got there, they didn't have any left, so they said they were "upgrading" me to a suite. Well, the suite was larger than a regular room, but it was old and dingy with holes in the ceiling where perhaps a ceiling fan was suppposed to be? It was a regular room with a king bed (not the 2 queens I had requested) and a separate room with an old couch (yuch) and a tv that was not really usable space when you only have 2 people and don't need another room. No plasma screen and it really needed a paint job. I really didn't appreciate them trying to pass this off as an "upgrade". We ended up leaving a day early as home is nicer than this hotel and there was no point in paying to stay there another day. I would never return to this property and I would recommend you look elsewhere. If you want to be on the real beach, Wild Dunes Resort is awesome. I've been there twice and Charleston Harbor can't hold a candle to them.
I stayed at this hotel with some friends in early May 2007 and was horrified by the lack of service at this hotel. A few nights before this trip I was in an $85/night Hampton Inn and had better responses from the front desk.
I stayed here for a wedding and found the hotel to be understaffed an unaccomodating. A few examples: 1) The bride had requested a certain type of room, but wasn't granted the request and didn't find out until she opened the door to the room they had assigned her to. 2) It took three calls to the front desk to have an iron delivered. During those same three calls a request was made for a toothbrush one of us had forgotten, but it never arrived. We had to go down to the desk to pick it up. 3) On the morning of the wedding we called the desk at 7am to ask for the bellman to send to carts to the room so that we could bring down all of the provisions for the wedding and start to set up. We were told that there were no bellman on duty, that the person we were speaking with was the only staff person available, and that he couldn't help us. Two of us ended up simply raiding the drop-off area for carts and moving several large loads to the reception area ourselves. 4) Upon checking out, nobody at the hotel was able to provide written or verbal directions to the Charleston airport.
There were some minor bright spots in the service at this hotel: one younger man on the catering staff was very helpful when we were setting up for the wedding, and the two teenage boys on staff who were at the front door when we arrived with tons of wedding stuff to unload were extremely patient and thorough.
Beyond the service, the rooms were well appointed but cramped and truly nothing spectacular given the rates.
This hotel is not worth the money. You are better off at a Hampton Inn.
Not worth it!
My husband and I were here for 2 nights in the beginning of May 2007 for a wedding, and the hotel was definately not worth it for the amount of money you pay. Some of the rooms were being renovated, and I'm not sure if we stayed in a renovated room or not, but the room itself was small, and the bathroom was even smaller! I don't even think there was a fan in the bathroom, so when you were done with you shower, you couldn't see yourself in the mirror. We requested a King size bed (actually, there was a handful of us who each individually booked rooms, and all requested King size beds), and none of us got King size beds, unless we were willing to pay more for an upgrade. 4pm was guaranteed check-in, but they did not have our room ready for us, so we had to stick all of our bags in one of our friend's room. There is no fridge in the room, so you couldn't keep your drinks cool (all the drinks and snacks were sitting on the writing table). Not sure if the carpet was new, but all the fuzz from the carpet kept fuzzing on our socks. Parking was okay, but unless there was another parking area that I didn't see, there doesn't appear to be enough parking, so at some points we had to valet our car. The drinks at the bar were expensive, and there were a couple of rude bartenders. Otherwise, the location is great, and the views were awesome. I wouldn't have necessairly complain about this hotel as much if it wasn't for the fact that it was overpriced for what you get.
I'd give it a B+, but it is pricey!
My husband and I stayed at the Charleston Harbor Resort and Marina over Easter Weekend, two nights. We had booked a deluxe room and then we were "upgraded" to a suite with living area, bedroom, 1 and 1/2 baths. The furnishings were very nice, the large king bed very comfy, and our view out to the beach, the palms, and the harbor was lovely. It was too windy for us to enjoy the large balcony, but it did afford wonderful day and night view. The lighting in the bathrooms was dismal. Although the room included an ironing board and iron and small fridge, what I really missed was in an in room coffeemaker!!!
Skip the breakfast in the downstairs grill! It was the typical buffet breakfast that many cheaper hotels would include in the price of the room, but at the Charleston Harbor the so-so fare was $16/person! The restuarant has no ambience, poor lighting, and a relatively clueless wait staff.
On our second morning, we went to Locklears Restaurant in Mt Pleasant for a truly delicious Easter Breakfast in a charming restaurant for less $! I had fabulous Eggs Benedict, my husband had the best Johnny Cakes ever, and a large glass of freshly squeezed OJ was only $1.75. Our server was excellent as well.
The setting is lovely, but the Charleston Harbor needs to get a lot more service details right to earn its high price!
Brand new suites are great!
Got a fantastic deal on Priceline and were upgraded to a suite when we arrived - all of the standard rooms were full. They are renovating all of the suites (perhaps the entire hotel) and most of the 4th floor (including our room) was complete as of April 2007. 42" LCD tv built into the wall, great shower and very comfortable beds.
Location is outside of the core downtown area but if you're renting a car, it's very convenient to get into Charleston - just a 10 minute drive across the brand new suspension bridge.
Highly recommended, and an amazing value if you can get a room via Priceline, like we did.
Problems with new owners
We recently stayed here for a long weekend. Let me start by saying that the location is ideal. The views from the windows are good if they overlook the harbor or the Yorktown. Other than that, this hotel is not worth the money. The rooms are small and recently not very clean. We arrived on a Wednesday evening. The sheets on one of the beds had what appeared to be a dried blood stain. I notified the front desk and was told the sheets would be changed. Nothing happened so I told them again the next morning. They assured me that it would be taken care of. When we arrived back that afternoon around 4:30 our room was not clean. When the maids were told we were here they rushed out. When we entered the room we were greeted with a dirty rag they had used to clean with. I checked the sheets and they still had not been changed. They still had the stain. This hotel has recently been acquired from Hilton. I stayed here on business when it was a Hilton. It was in need of some upgrades, but I never had a problem with service or clean sheets. I would not recommend this hotel to anyone. It is also not inexpensive. For the money you pay you would think you could get clean sheets.
I cant think of any reason to stay there again...... not one....
clean, very comfortable beds and pillows and that is all nothing else. bathrooms don't have vents that work, if you take a hot shower be prepared stay in the sauna or leave the bathroom door open. pricing is totally out of control food was terrible this place looks nice but believe me thats all we would never stay there again....ever
Awesome stay at the Charleston Harbor Resort & Marina
My stay at your resort was outstanding. I'm not sure how it happened, but I was placed in one of your upgraded rooms. One of the nicest rooms that I have ever been in. This was greatly appreciated. You team members were very professional and made me feel welcomed. I also talked to one of your housekeeping team members and she was very helpful. She did a great job preparing my room.
I hope to return in the near future with my wife, as I know she would love to stay there as well. I will also recommend your resort to my friends, family and fellow team members. Great job to you and your company, as I wish you great success.
TripAdvisor Reviews Charleston Harbor Resort & Marina Mount Pleasant
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