Carousel Resort Hotel & Condominiums
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Historical Traveler Reviews Carousel Resort Hotel & Condominiums Ocean City
Some things never change
My family stayed at the Carousel approx 8 years ago. Some things never change, I see. We entered our room to find a filthy mess also. We sat at the bottom of one of the beds only to have it fall to the floor. The electrical panel box was in the bathroom at the ceiling at the foot of the tub. We were leary of showering for fear of electrocution. The sofa bed had a white stain on it making us wonder what someone may have been doing on it. The railing to the balcony had missing wooden slats making us on edge for our two year old child at all times. The floor in the kitchen area was so disgusting we called maid. She came in with a spray bottle and then used her foot and a paper towel to "clean" it up. We thought maybe we were on candid camera or something! We complained and to our "delight" we were told we could take two other rooms for the price of one with a street view after they informed us we couldn't get our money back...the sign on the desk said "no refunds" after paying.
Who inspects their room prior to paying? We declined the two rooms; we came to the beach to all be together. We didn't want to be in two separate rooms. I contacted the Better Business Bureau and they told me the Carousel had not been on their list of recommended places for a few years and they were going through bankruptcy court. We would never see any of our money again. What a joke! WE learned a lesson unfortunately I see nothing has changed over the years. Avoid this place.
Loved it, had a great time, but wish the pool water was warmer.
Great Place off season
Great place and low prices off season nice queit hotel with great prices. We have stayed there sevral time a winter for the past few years and are always satisfied.
Great time October visit
Really enjoyed our visit. Had an ocean front room, very spacious, clean, and great view with large balcony to enjoy the spectacular ocean view and sunrise. Really lucked out on the weather for the time of year that we went, the beaches were almost secluded. (not the normal fare for this resort town) Cool but yet could still take a dip in the ocean.
We were traveling with a 4 year old who enjoyed the indoor pool as well. Looking forward to a return visit.
Nice visit in the off-season with a 16 month old!
We just returned from a one-week stay at the Carousel from Sept. 6-13, 2003. We have a 16 month old and stayed in a 2 BR condo. The condo was very nice and clean. This is a great place to go if you have young kids. A few caveats - 1)The balcony rail spaces seemed to be a bit unsafe for a toddler - she was able to fit her head in between the bars; 2)There is a large open rooftop directly below the condos (which all have oceanfront views) that can take away from the view of the ocean. After a few days, though, you hardly even notice it. 3)If you are counting on using the ice skating rink, check out their schedule ahead of time. There was a conference going on in the middle of the week which required them to melt the ice and use it for a trade show.
Stayed at Carousel approx. 2 years ago, room was right near ice rink, so loud, only other room was down hall, still loud rink sounds, very old fashioned, rooms were nothing special. Would not recommend at all.
Overpriced and Somewhat Underwhelming
As another reviewer noted, the Carousel was a happening place 15 years ago. Unfortunately, a hotel should rely on more than just complacency and a fading reputation to justify the high prices charged at the Carousel. Despite demanding 4-5 star money, the Carousel is really no more than a 3 star hotel with some extras on the side. While there's nothing terribly wrong with the hotel, there's also nothing at all that grabs your attention and helps explain why you're paying up the you-know-what to stay there. PROS: great location in O.C. far away from the more crowded end of the beach, nice appearance from the outside, attractive lobby with plenty of amenitites, fairly family-oriented.
CONS: simple outdated rooms no different from the budget hotels down the road, indifferent staff, the strong feeling that you're really not getting what you paid for. In summary, if you manage to find a really good rate for the Carousel, give it a try. Since this is unlikely, look around elsewhere.
Must have been great once, but in need of a facelift
We didn't have reservations and shopped around and decided the carousel was the best choice. The big high-rise impressed us from the coastal highway. We booked a room for one night for $159. Fifth floor ocean side. Our balcony was even with the roof of the atrium where the ice skating rink and quick foods are located. If you looked out the window and to the right you could see the ocean. We had to sign a no party tolerance policy....if we had a party we'd be asked to leave the premises with no refund. The people across the hall didn't have a party, exactly, they just opened their door and slammed it closed as people left all night long. Every time they did that we could hear it and it made our door vibrate as well. Our room had two double beds with a handicapped accessable bathroom. The sink was chipped and the water in the shower was hard to control. If the water was too chilly and you moved the control less the the thickness of a dime it was scalding.
There was no happy medium. That didn't seem very handicapped friendly to me. The bed had a bit of a sag to them. They were in need of replacement. One too many nights of use. The room was nice sized and contained a small sink, microwave, and a refrigerator. There must have been a stove top at one point, but it was covered over and turned into counter space. They did provide an extra pillow and blanket. There were not enough elevators. I believe it was two for floors 2-5 and two for 6-22. You waited a long time to catch yours and if you didn't jump in the second the doors opened it would close and you'd have to wait for another one. Too hasty and they gave the appearance of being rickety.
The deli makes sandwiches (hot and cold) and sells things like chips, drinks, cookies, etc. The person who takes your order makes your food.
There were two people working there and when a third person came to order they had to wait until someone was finished making another order.
You could get rather impatient waiting for someone to at least acknowledge you at the counter. However, the sandwiches were good. They didn't skimp on the meat and the lettuce and tomato were fresh. We were disappointed with the food and service we received eating at their restaurant "Seasons". The waitress seemed uninterested in waiting on us. I had the blackened chicken alfredo. I asked for sauted mushrooms in the dish and she said she'd ask. When the meal came they were in there, but I was charged $2.95 for all six of them. I guess that is not too unusual. The al dente vegetables were barely cooked. If anything restaurants overcook them, but the carrots were raw almost, but on the warm side. Someone was entirely too heavy-handed with the blackening spice. The chicken was inedible. It tasted like a salt shaker. Sometime during the night someone either emptied a pitcher or threw up on our balcony. All I know was there was spashed red stuff with chunks all over the chairs and the balcony. I guess the wind must have carried it back to our balcony because they are directly above and below each other. Ours just happened to be level with the roof. The next day I informed the person at the check-out desk and she apologized and said she would send maintenance to clean up the mess. We kept our car in the parking lot all day and used the indoor pool after we got out of the ocean. Overall the interior appearance of the hotel needed sprucing up.
Our room was cheaper than others they had, but overall the decor was aged, the ceiling was too low, the elevators too rickety...The carousel must have been the place to go at one point, but the aging dinosaur needs a facelift if they want to charge the high prices.
Not for kids
I searched for weeks for a place to stay with my family. We chose the Carousel because we figured that it would our kids something to do if it rained. Well upon asking for private lessons for the ice-skating rink we were informed that the instructor was on vacation. I feel that they should have informed us of that when we made the reservartions. I told them that was the major for staying there and they negleted to inform me. The housekeeping was terrible. They had housekeepers on our floor and it was never until 5 or 6 in the evening when our room was cleaned. I WILL DEFINTLY BE STAYING SOMEWHERE ELSE FOR VACATION THIS. For the money we paid we should have top notch service.
Stay someplace else!!!!
Upon arriving at 4:00 pm, we were told our 2 bdr/2 bath condo would be ready in a few minutes. Almost 40 minutes later, we were escorted to the filthiest accomodations I have ever seen. And don't forget the shaky, slow and dirty elevators! The mildew smell hit us immediately, as did the dishwashing machine in full wash mode upon our arrival. Lights were not working, with a broken lamp on the floor. Carpeting was sparse, and what there was of it was full of large, dark stains in the main bedroom. The sliding back door was broken (didn't close all the way), along with a window sill thick with dust. The vertical blinds in the living room and bedroom had many slats missing with no other way to cover the windows. Closet doors and wash room doors did not close or open fully/properly. In one of the bathrooms, the ceiling sported a huge wet stain from the floor above- so wet to the touch, it felt like the ceiling would cave in. Floor tiles and mirrors in the living room were cracked, stained and dirty. And a living room chair was covered with red crayon/marker on the seat cushion. The only saving grace to this terrible experience was that we were able to get a full refund due to the fact that the room was so deficient. Luckily, we arranged for other accomodations immediately, and were thrilled with a one bedroom suite in the Princess Royale Hotel instead. We definetly learned a few good things from this experience: 1) Speak up when you don't get what you're promised 2) Just because we wanted bigger accomodations, bigger isn't always better.
TripAdvisor Reviews Carousel Resort Hotel & Condominiums Ocean City
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