Brentwood Bay Resort & Spa
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Historical Traveler Reviews Brentwood Bay Resort & Spa
Great place to hide from the rain
My husband and I stayed at the Brentwood Bay Lodge & Spa to celebrate our wedding anniversary. We took advantage of their Getaway Package which included: 1st night free (couldn't have afforded it otherwise) in a deluxe oceanview room, breakfast in bed, tickets to Butchart Gardens (with water shuttle access), and $100 spa discount.
We wanted to spend a quiet, relaxed & unhurried long weekend in Victoria and Brentwood Bay fit right into our plans. The hotel is located on the bay approx. 5 min drive from the Butchart gardens in a residential neighborhood (we thought that was a little odd).
The service was very good and the accommodations were plush & modern. Strangely enough, the bathroom was the selling point for us -- we enjoyed the oversized jacuzzi tub, heated floor tiles, enormous bath towels, separate shower (which had jets & a river rock floor), candles, and cozy bathrobes. Almost every light in our room had a dimmer switch so you could set your own atmosphere. There is a pass-through window with a shutter-like divider between the bath & main living area that will let you enjoy the fireplace or view of the Bay from the tub, if choose to open it up.
The food options at the restaurant were limited but considering that there are only 30 rooms, it's understandable. The dinner menu consisted of some local fish entrees and some game meats (my husband had elk). Our biggest complaint was that there was a fruit-fly infestation in the dining area & we found ourselves swatting at bugs for the first half of our meal. The manager said they have had a bad year on the bay and the exterminator put up some kind of traps, but there was nothing else they could do.
The spa was very pleasant. We enjoyed manicures & massages - a worthwhile stop whether you stay at the hotel or not. It poured down rain for most of our stay so we took advantage of the spa and in-room DVD player (you can check out movies from the front desk).
All in all, I would recommend this place for a special occasion. It's a 20+ minute drive to downtown Victoria so we chose to spend the final night of our stay in town where we could see more of the city and be closer to the ferries.
Ignore the negative reviews on TripAdvisor!
My wife and I spent Labor Day weekend at Brentwood Bay. It was excellent. There are two reviews posted on TripAdvisor that were discouraging to us prior to our trip. As our experience was completely the opposite, I felt compelled to write. The only point I would acknowledge is that Brentwood Bay is different from other SLH hotels at which we have stayed (e.g. significant acreage in the English countryside or New Zealand's Southern Alps). If you expect that type of hotel, you might be disappointed. Brentwood Bay Lodge is a luxurious hotel that anchors a marina/harbor (though admittedly the well-designed website does not include pictures that make that clear -- other than providing sections on the pub, marina, etc.) Once an hour you can watch the local ferry dock out in front of the hotel (yet no sound is audible from your room or deck!) and load-up with 16 cars. The pub is a great spot for casual food with excellent pizzas and a vivrant local scene. The spa is everything one would expect (though no fitness room). The restaurant has a nice atmosphere and food worthy of a SLH hotel, but the food is not noteworthy. Therefore, given the price point of Brentwood's restaurant, I'd recommend pizzas for room service. After all, the best part of this hotel is the room with a clever design for integrating the bathroom (anchored by a large spa bath) with the bedroom. So, head for Vancouver Island, disgard any images that you might have of a luxury hotel in the middle of nowhere and picture a luxury hotel in the middle of Brentwood, a small coastal Canadian community. It's worth the trip!
Beautiful, superb views, superb rooms...just got back from our one year anniversary, loved the service, the food was amazing, try the honey chili Wings, some of the best ive ever tried...The Spa was fantastic, excellent personal staff...Highly recomended
See you again Brentwood bay
What a location! Brentwood bay is prefect place to have an adventure. We originally booked 2 nights but ended up staying 4. The layout of the property is very good and the rooms are wonderful. They all have a private balcony with a view to the ocean. The bed, bath and shower are first class. And the extras like internet and free local and long distance (north America) calls are an important detail. The wireless doesn't work to well but the direct connection in the room is fine. The lodge is new, so there are a few details and learning curves some of the staff need to work on. A few of the staff are exceptional and obviously have 5 star experience, but the rest seem to suffer from short term memory loss. Almost every time I asked for something it was forgotten. This is a very 'laid back' place so this is excused, but the lodge will need to train the staff a bit better if it wants to be on par with the small luxury hotels of the world. The breakfast and food is fantastic and the pub is a relaxing place at anytime. My wife said her spa treatment was the "best ever". And the eco tour operator (Matthew) was top notch. Recommended!! See you again Brentwood bay lodge and spa.
We just returned from 3-day stint at Brentwood Bay Lodge as part of our honeymoon in British Columbia, and we can't say enough about it. We chose to schedule the Brentwood Bay stay as the first stop in our 10-day trip as it offered a chance to both get far away from the headaches of city life (and our wedding) and to still remain close to leisure activities. We never regretted it for a second.
First off: the activities. We did not have a chance to use the spa because we had so much else to do there, but others we talked to that were staying there loved it. We rented kayaks from the lodge and paddled amongst harbor seals and beautiful scenery in the inlet. We took advantage of the water shuttle to Butchart Gardens and had afternoon tea in their dining room. And we also went on a long eco-cruise led by Brian, a retired marine biologist who has worked in the local waters for decades. We saw bald eagles, minks, and too many harbor seals to count. He pointed out the local foliage, inhabitants, and sea creatures. We even pulled up to some shrimp fishermen to inspect their daily catch.
Our daily breakfasts (either in bed or at the Arbutus grille) were each memorable. We also had occasion to eat once at the Arbutus Grille for dinner. I had the five-course chef's menu which, while pricey, was absolutely delicious. One of the top restaurant meals I've had.
My wife and I took advantage of their current "Getaway Package" promotion, which included several of the above items as well as an upgraded, "deluxe oceanview" room. The term "Oceanview" is definitely a bit misleading -- or at least it is if you are from the East Coast like we are and expect to see rolling waves and rough surf. The lodge is in a protected, secluded inlet so while you are technically looking at "the ocean," I guess, it's probably not what you are envisioning.
The room, however, was spectacular. Contrary to others who have written reviews, I didn't find the room small at all. There was plenty of room for both of us and our (large amount) of luggage. The furniture was modern and comfortable. The bathroom is outstanding, with an incredibly relaxing shower featuring body jets, a large jetted tub, and heated tile floors.
The surrounding neighborhood isn't much to look at, but it's only a 20 minute drive to Victoria. We also took several hours to drive up the western coast of the island and enjoyed the ocean views.
The staff seemed knowledgeable and courteous to us. We contacted them quite frequently to arrange and rearrange our activities, and always received excellent service. The fitness center is, indeed, under construction. However, the staff gave us directions to a local full-service gym where we could work out any time we desired as an alternative.
All in all, I'd recommend it.
Overpriced, mediocre service, small rooms, no view, poor location
Just returned from spending a few days at the Brentwood Bay Lodge and Spa. Having stayed at the Small Luxury Hotels truly wonderful properties in the US and Europe over the years, I relied on the network's standards of admitting new members. To my disappointment, Brentwood Bay Lodge fell entirely short of my expectations. There is nothing even remotely luxurious about this hotel - the rooms are small, the fireplaces are a joke (gas, set on a 20 min timer), the pool is tiny, more like a children's pool, not big enough for laps, 5" deep at the deepest end. Contrary to the statements in the promotional brochure and the online profile, the hotel has no fitness center. The front desk staff is young and friendly but inexperienced and incompetent. The hotel is located on a two-lane road leading to a local ferry, there is a lot of traffic to be heard and seen, the view from the rooms is that of the road, of a large ugly parking lot for the Hotel's Pub's guests and some trees. Nothing serene about it. In short, would never recommend this hotel to anyone.
just stayed at victorias newest luxury resort, i found nothing luxurious there. the "hotel" is really a motel,i had poor service with every meal and only one good lunch.the view was of trees only and the hotel is is in the middle of a native reserve we bought a get away package which included a spa service but the spa had no availability for us, we were promised vip seating to see fireworks at butchart gardens but there was no such thing and we had to drive there ourselves after being promised water shuttle. our tee times which we reserved a month prior were not made and there wasnt a fitness center or business center or computer we could use after we had been given the run around by several staff members, all in all it was one disaster after another and it seemed as though no one even cared. i would nevr recommend this property and would only recommend small luxury hotels should not have accepted them as members
Pampered and relaxed at Brentwood Bay Lodge
We just returned from a two night stay at Brentwood Bay lodge. It is an absolutely stunning place to stay. We took advantage of the getaway package and enjoyed a water taxi ride to a Butchart Gardens' private entrance, had a massage at the spa and ate a sumptuous breakfast in our room overlooking the water. The third floor rooms by far have the most spectacular views and they have sloping high ceilings that make the rooms feel spacious and luxurious. The rooms have throughtful details such as robes, beautiful spa products, fresh flowers and well-placed lighting: all seemed aimed at the sole goal of pampering and awing hotel guests. The hotel is still in its opening stages and we did find that there were times that staff seemed a little unsure of policies but their friendliness and willingness to help made everything seem nearly flawless. We had a truly restful, peaceful and wonderful time at Brentwood Bay and would return in a second.
Brentwood Bay Lodge was quite perfect,
I wanted to move in. The rooms are laid out and decorated beautifully with balconies,big views, huge tubs and showers, fireplaces, candles, and soothing colors. Meals in both restaurants were excellent , with gratious servers (like Matt)and a great Bellini mixed by Adam at the Pub.The overall lodge feeling is accomplished with wonderfull wood, panoramic windows, and lots of outdoor seating.
A lovely getaway
Just returned from a lovely 2 day get away to Vancouver Island and the beautiful, new Brentwood Bay Lodge. It is located in a quiet and charming suburb of Victoria. It is a very "west coast" type of lodge with lots of beautiful wood and a casual, warm atmosphere.
The rooms are very well appointed and all have fabulous views, with balconies, to the garden and water. The large bathrooms (which open up to the main part of the room with bi-fold doors) are very luxurious featuring heated floors, full body showers, a separate w/c, stone countertops and a large jacuzzi tub. Towels, sheets, etc are top of the line and what you would expect of a resort of this calibre.
We found the food in both the more casual bistro/pub and in the more formal dining room to be excellent and well-priced. The award-winning wine list is extensive and the colorful sommelier is very helpful in assisting you with your decision.
Both the dining room and the bistro had large outdoor patios equipped with heaters for dining al fresco.
The spa is lovely and we found the treatments to be top-notch.
There were a few minor glitches (such as nobody seemed to know how to turn the outdoor patio heaters on and some computer problems) since the resort has only been open for just over one week. But we consider these to be very minor and look forward to our next weekend getaway.
TripAdvisor Reviews Brentwood Bay Resort & Spa
Travel Blogs from Brentwood Bay
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