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Historical Traveler Reviews Mantra PortSea Port Douglas
A week at the portsea in October 2004
We decided on this trip to stay at the portsea for a week in late Oct 2004 and what can I say?? Prior to going there I had read one or two negative reviews on this site about the portsea, which had given us cause for concern however - the resort surpassed all expectations! The Portsea is definitely the more upmarket of the two sister resorts next door to each other.
The staff were professional and friendly, the room was spotless and we dont have a problem with carrying our own bags as no porters in Oz resorts has always been the norm we have found.
The resort is like paradise, clean and tidy, with helpful services such a full menus for every restaurant in Port Douglas. All sightseeing options could be charged straight to your room and there is a local bus across the road that runs into town every 15 mins for $2 if the heat is too much for walking! It was 31C the week we were there, so take lots of sunscreen as there were alot of sunburnt people in Port Douglas.
We saw all accomodation in the area while we were there and the Portsea was one of the most upmarket resorts. The white mediterranean style was lovely to walk into and flowing pools and a swim up bar were appreciated! There were many ages and nationalities at the resort while we were there - from Granparents and grand children, to couples and young families.
We had a two bedroom apartment which is worth the money as you have your bedroom in its own room rather than a studio with the bed in the lounge area. However, you spend all your time by the pools and there is plenty of space.
Would definitely go there again.
We had a great time and can't complain
The hotel is in a perfect spot away from the main street but within 15-20 min casual walking distance. Its close to the beach as well, and the pool is as interesting to look at as it is enjoyable to swim in.
The only issues are some rooms I guess are moldy (we didnt have this problem), the service is really non-existent, the breakfast and meals are not at all any good, and moving around the hotel with large bags/luggage is a major problem.
But personally I believe the issues are a small price to pay for life in Port! This is a great place for a vacation.
Great, friendly staff
Our family, including two teenagers stayed here in June 2004. We all loved it. It was clean, the staff were helpful and very friendly and the pool area was amazing.The whole experience contributed to a fabulous family holiday. Thanks Portsea!
Cheap and cheerful !!!
We stayed at Portsea for 4 nights in November 2003 to catch some sun and relax for a few days amd really enjoyed ourselves. The complex is clean, tidy and spacious but does not offer the services that you would expect from a 4* or 5* hotel. We had a large studio apartment with very well equipped kitchen, lounge area and bedroom. The bathroom had a jacuzzi bath which was great.
Portsea did the job for us and we would stay there again but I would say its more suited to independant travellers not those who wantt o be pampered in luxury !!!
Hmmmm what was it lacking??
My husband, parents and parents-in-law, all stayed at Portsea in Mid March 2004. My husband and I stayed for 8 nights, our parents, 5 nights. Our parents would not reccomend it, due to lack of service, we hardly saw any staff exept at breakfast (yes very crude arrangement) and the pool bar. And they were shocked to find they had to pay extra for towls, amenaties etc. Also one of the rooms had a really loud waterfall right ouside the balcony! Though I must say they are all used to REAL RESORTS where staff are at your every whim and you dont have to leave if you dont want. My husband and I, on arriving was pleased with the general "layout" of the resort (hardly call it a resort!) and the pool. However, when we walked into our room, the smell of mould was awful. After looking around our room, we discovered the air con was FULL of mould. Hmmm how nice blowing cold mould filled air in the room.
And my bedside table had mould growing on it. Not just a bit, all over the top. All the funiture was cane. The bed also smelt as if it had been madeup about 2 weeks ago and the room had sat there, closed and air con off all that time. When we expressed our concern, all was attended to quickly. Bed changed and new pillows, and an air con tech came out next day. However the initial damage had been done! It was a shame.......Our room was big, clean (apart from the mould), we had a king bed, and a private balcony and kitchenette. The pool was beautiful and lovely to swim in and lay beside, and our room really was comfortable. Would I stay there again? For the price we couldnt beat it, and I would reccomend it, BUT I would explain everything. No room service, no porter, no house keeping, not much service from staff (well you have to go look for it yourself), and if the room is not up to scratch ASK FOR ANOTHER! I later found out our parents did and looked in every vacant room till they found a good one. They too had mould!
There are some new resorts comming into town and I would look at them before staying at Portsea again. Shame because it had a great pool and we did enjoy our time, but the initial reaction just destroyed it for me!
My friend and i stayed there for & nights and loved every minute. Loved the lagoon , you'll never get anything like it, aswell as the in pool bar. The place had a relaxing atmosphere , even walking through corridors had a great feel. Staff were happy to help with inhouse stuff and in arranging our activities. Recommended to anyone who wants to retreat to top, relaxing escape.
We stayed here for 5 nights in December 2003. I was a little concerned before we left based on the variability of the other reviews I read here; it turned out that I needn't have been. While it is true that all extras right down to the toiletries in the bathrooom were charged for, and that they don't do a full service on the rooms everyday, our towels were changed daily and we didn't find making our own bed a problem. I was also pleased to see that the cost savings through not providing the extras were passed on to us: the hotel was a good $50pn less expensive than the others we considered in the area. The staff were friendly, breakfast was good, our top floor room was clean and comfortable, and the pool area was very attractive (if a little hard to get a sun lounger). Can't comment on the rest of the food because we ate out everynight. Overall, a great place to base yourself if you want to explore a fantastic part of Queensland. If you want to lie by the pool all day on a 'resort holiday', there may be better options for you.
We were a little disappointed with our stay here. The resort was lacking any kind of amenities that is expected when you are on vacation and at a 'resort' for that matter. They called it a self-contained apartment. No free internet access, and only one computer at that. You had to pay for any additional cleaning duties, and that included beach and bath towels. Inside the apartment was decent, and in fairness, the pool atmosphere was nice. We enjoyed the pool restaurant, but the menu was limited and so were the hours.
We had the most fantastic week in Port Douglas, stayed at the Portsea resort and would thoruoghly reccomend it to anyone looking to stay in the area
Portsea Resort, Port Douglas, Queensland is an attractive resort with beautiful swimming pools. However some advertised features were not available in July 2003. It advertises a restaurant, but none was available except a pool snack bar and a rather crude out-of-doors breakfast arrangement. No porters appear to be employed and guests have to cart luggage up/down many stairs to get to rooms. Our 3 night stay was in an unserviced room. Daily cleaning was an extra $55 per time and this was not clear at time of booking. Our room was beside the pool filter, so rather noisy and it lacked comfortable furnishings - except for the bed which was king size and soft. It is important to check this venue thoroughly before booking. It was a great disappointment to us! It is listed as a 4.5 star resort and charges are commensurate with that level, but is struggling to meet this standard of luxury.
TripAdvisor Reviews Mantra PortSea Port Douglas
Travel Blogs from Port Douglas
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