Bonneville Hot Springs Resort & Spa
How has this resort rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
Historical Traveler Reviews Bonneville Hot Springs Resort & Spa North Bonneville
What a great place!!
Beautiful surroundings, great atmosphere, pleasent staff. Gorgeous interior. We will be back !
Multiple Problems at Bonneville Hot Springs.
Staffing and customer service still an issue. Appears staff is not trained how to respond to guests' needs or empowered to take care of guests when issues arise. No visible manager on-site. Restaurant experience was not acceptable. Two waitresses, 10 full tables, lots of waiting for everyone. Sous-chef cleared and cleaned tables, took orders, and served food too. Wondered who cooked. Waitress didn't know where to seat us, didn't know if they had a kids menu or not, and wasn't familiar with the main menu. After waiting 30 minutes, we requested toast and jam to tide us over, but we didn't see our waitress for another 20 minutes and when she surfaced she said she had forgotten. When breakfast finally arrived for our family of four, after over an hour wait, the pancakes, eggs, French toast, and bacon were cold and rubbery. The rooms are neat and fairly clean, and have a small empty refrigerator, coffee maker, blow dryer, iron, and two thick terry spa robes. The peaceful sounds of the garden's water features and frogs croaking were welcome. No DVD/VHS player, only Pay-Per-View in room. The lobby areas are dusty and carpeting needs vacuuming. Front desk and pool/spa staff is not friendly or knowledgeable. No greeting with a smile, no help with luggage, etc. No special touches, only drip coffee in main lobby. Nothing indoor for kids to do. No board games, movies, etc. Good opportunities for day trips to museums, hiking, etc. We opted not to spend money on spa services based on gut feelings. [Kind of odd since we were at a spa, but we decided not to take the chance.] Pool, hot pools [tubs], and sauna areas very nice and enjoyable. Witnessed a few unattended children splashing, running, and screaming. Ruins the ambiance for those of us with children enjoying more quiet play together. Lobby music rather loud playing all night. Overall, the resort has a lot of potential with its beautiful scenery and facilities, but it has a long way to go management-wise. Will not be going back. We ate lunch at nearby, and very busy, Dolce Skamania Lodge. Our experience at Skamania was much different, it was excellent. We will stay at Skamania Lodge the next time we're in the Gorge.
We have also changed management and staff for the food and beverage outlets and revamped our menus in hopes to offer a more healthy/spa-like menu.
You don't get what you pay for
What a let down, wanted to give a second try but let down again. Staffing problems in restaurnant, someone pulled from the spa to work the bar, didn't know what she was doing. Spa staff under dressed for high end place. I also agree that bottled waters in room would be nice. Front desk not responsive to concerns and not professional eating behind the desk. Pool is great but if relaxation is what you want you won't get it with screaming kids in the pool area until 7:30pm. Will not be returning
Tried it twice, never again
What a beautiful building but what a wasted effort all because of understaffing of the bad-attitude staff. No smiles, no one even pretends to care. Scheduling problems at the spa and absolutely no apologies. Very arrogant management at the spa. Massages were fair. No direction though, certainly not a feeling of being pampered. Food was fair but WAY overpriced. Rooms have paper-thin walls and the front desk was not helpful at all in controlling noise. This was our second stay at Bonneville, but overall it leaves a lot to be desired and is overpriced and we wont go back. The staff seems quite disgruntled.
Bad Service and 2 star hotel
A local resident of North Bonneville for 3 years, we were very excited about having such a resort near us or we thought. With a degree in Hospitality, 10 years of experience both in hotel and restaurant field. I was more than depressed and sadden by the lack of service and quality of food. The first time my husband I went, we had a waitness that had no idea what a bread plate was, my toast was hanging of the side of the plate, she was crewing gun and was less than professional, we were over change by $20. and spent all night sick. The General Manager brushed off our complaints for 3 weeks, I had explained every thing to the GM and the GM would call me back the next day, this went on for 3 weeks,it was the hotel manager who tried to make things right, the General Manager just didn't what to be brothered. Some 6 months later I thought I would give it second chance, and again the staff was fare less than 3 stares, the food arrived cold and again we had a waitness that had less than professional matters. When you arrive to the restaurant you need to ring a cheap door bell bizzer to attact some ones attention to seat you. They try to be profession and friendly, but they have no idea how to blend the two. On my third try it was some what better but not by much. The hotel front dest staff never raise there heads to greet you. I could go one, but I think you get the idea, and the word is out from pass employee to employment staffing companies all agree, until the hotel management and maybe ownership totally changes, there's not reason to work or service there. Just don't take my word on this just check for your self or read other reviews.
My experience in WORKING in the facility is why I rate this place so low. Managerial experience lacks in the areas of the Kitchen as well as the Spa.
The Spa went through 3 managers during my 3 month stay
OVERALL TREATMENT OF BONNEVILLE's EMPLOYEES is HORRIFFIC! If I had the money to sue I would!
The facility is not as cleanly as it should be as far as scheduling people to clean, ect. (Spa).
During the course of my stay they had 2 General Managers and on their way to a 3rd.
The GM's that were previously there fired all the employees with whom they had "issues" with.
They have been through over 5 kitchen staff and fire workers before they receive their benefits.
KITCHEN- Watch out for false ads! The Orange juice is NOT fresh squeezed. It is regular orange juice. All Products are not quality foods. And who wants to pay $3.00 for a glass of regular orange juice!!!
Gem in the Northwest
Beautiful Lobby and Courtyard. The food is great here too. But if you go here..go for the spa. Do a bath and a wrap at the very least. Check their website for the monthly specials. Rooms are cheaper during the week and my massage theraphist said it is packed on the weekend. We will be back. This is a Gem in the Northwest. I suppose the word will spread and it will be hard to book a room before too long.
Five star resort all the way. Small and secluded with first class from A-Z. Staff was super friendly, rooms incredibly cozy (beds were so comfy), pools beautiful, and food in the restaurant awesome. They have a huge great room with big comfortable chairs and a huge fireplace. It was very quiet too. We didn't hear the other guests around us. The only downside is it is in the middle of nowhere - but that's why is it quiet. I hope to make it again sometime soon.
Excellent First Class Resort
Wonderful resort! Pools and spa are excellent! Spa services are right up there with Canyon Ranch in Arizona. Rooms are very nice, first class resort all the way. We did not want to leave, this will be a resort we will return to many times. Enjoy your stay!
TripAdvisor Reviews Bonneville Hot Springs Resort & Spa North Bonneville
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