Boca Raton Resort, A Waldorf Astoria Resort
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Historical Traveler Reviews Boca Raton Resort, A Waldorf Astoria Resort
I got the the Boca Raton Resort and Club every single year and it is by far the best hotel i have ever been to. When I read some of the other posts on this website it shocks me what some people have to say about.
First of all, I have stayed in numerous top class hotels around the world (I.E. Ritz Carltons, Four Seasons) and the Boca Resort tops any of these places in every single catagory. Yes, the BRR&C may be expensive, but is it the most complete resort in the world. I highly reccomend that you go there.
Living off it's name
We arrived at The Boca Raton resort with high expectations having heard what an institution it is. An institution it may be but it is all too easy for places such as this to rest on their laurels. Our reservation was at The Beach Club and we were disappointed from the moment we arrived. Whilst the room was pretty good, the common parts were dated and dirty. The swimming pools were awful and just a depressing prospect. We visited the other areas of the resort and found that the tired interiors and exteriors ran throughout. The little service we experienced in our short time there was attentive enough but this place just needs a total overhaul if it is to recapture its supposed former glories and justify its high prices. Needless to say we checked out the afternoon we arrived.
Beautiful but rooms not clean and no views
Beautiful resort and facilities. Food was excellent. However, rooms are not equal. I was given a room with a view on the hotel's air conditionning system. This is not acceptable for such a resort. Also, room cleanliness was not up to standard.
I already expected the high costs throughout the resort and there is mention of the $9 resort fee. No fees were hidden if you researched your vacation. Upon check-in the staff was extremely helpful and we were pleasantly surprised when our room was upgraded from the Villa to the Yacht Club for no apparent reason. I can only assume they overbooked the Villas and placed us in an upgraded room on them. As I said, the staff couldn't have been more helpful; occassionally you ran into one less helpful but those who were outnumbered those who weren't.
And, for those who travel, you would know that resort charges (food & drinks) are usually outrageous and coming from one of the nation's most expensive cities, it was fine. We just went off the premises for our main meals and just enjoyed a cocktail or two. I would highly recommend it if you aren't watching your dollar; it is pricey but at times, well worth it. Just make sure you research your vacation prior to going, you won't be hit with any surprises and will enjoy your vacation that much more.
Resort not special, would not recommend
I wish I had read some of the viewer comments before I shelled out an exorbitant amount of money on a resort that was so willing to take every bit of it and more. Yes, there are hidden charges everywhere, the staff was generally cold and had no need to be courteous for they are guaranteed 18% tip on everything. I have stayed at resorts that were just as 'upscale' and never got the feel that I was just an open wallet for the taking. The instructor at my tennis clinic just went through the motions. Certainly not a family resort. They offer little for kids except a beach that is 10 minutes away. The best thing was the perfect weather, but we could have got that at a Florida Motel6 too. I will say that the shuttle bus drivers were quite courteous....they were constantly apologizing for being late. After 2 super high-priced, poor quality meals, we opted to eat off premises the rest of our stay.
Certainly not what we had expected, and obviously shall not be returning.
Service was excellant
I read the negative reviews prior to my stay at Boca Raton Resort and thus went with some trepidation and low expectations. I must say, however, that I found the service at all levels to be excellant! The hotel staff were extremely pleasant, attentive and very efficient. No waiting for any service! Yes, everything is very expensive but one should expect that at a hotel of this quality.
Trip Down South Gone Horribly South
The pen is mightier than the sword, and in some cases, mightier than the dollar (one could hope !). This weekend at the Boca Raton Resort was nothing short of an absolute disaster vacation for us. Although its too late for us... save yourselves !1.)Hidden charges all day, every day (mandatory daily valet charges ($17.00 per day), mandatory daily "service" charges ($9.00 per day), beach umbrella charges ($13.00 per day), health center charges, automatic 18% gratuity charges.... charges, charges, CHARGES ! Don't forget any of your amenities from home either....Boca Resort carries nothing but its own $20.00 per bottle brand of suntan lotion.2.)Poor treatment by staff at all levels. Given that the resort automatically charges your account an 18% gratuity no matter what your purchase, it stands to reason that the staff aren't too motivated to assist or provide good service. Our food was literally thrown at us when we ate at the terrace, the hostess at the cabana dining lounge first ignored us and then barked at us, and the housekeeping staff accused me of being a theif (and made me test my key in the door) when I went back to my room mid-day. When I voiced my concerns to the guest relations managers (two of them infact on separate occasions in our three day stay) they were condescending at best.3.)Overpriced,lackluster food. Don't even bother eating at the resort. Like everything else here, the "bait and switch" tactic is in full effect. Since when is toast an "extra item" when you order eggs for breakfast ????? $7.50 for two sodas served in plastic cups and filled with ice. $60.00 for three cocktails at a cheesy third rate magic bar. Don't waste your time or money.4.)Disaster-zone beach area ! It broke my heart to see what was once a gorgeous pristine beach destroyed by both staff and guests who had no concern whatsoever. Towels (when rarely available) were carelessly thrown on the shoreline and were washing out to the ocean. Plastic cocktail cups, food, and plastic plateThe trash, in combiniation with the overcrowding made me feel like we were wallowing in a pigsty.Bad vacations sometimes happen to good people.... and to good resorts as well. I DON'T believe this is one of those cases. Guest relations had every opportunity to offer up an olive branch to us for our nighmare stay with them, but instead opted to argue with us and try to legitimize the way we were treated. Instead of chosing to make amends with the customer that was angry enough to voice a concern, they chose to turn us away... and back out to spread the message to everyone we could.The hotel/resort industry in Florida is exceptionally competative. Many other establishments would be thrilled to have your business - learn from our mistake and chose any other one than this.
Beautiful but Expensive
My wife and I stayed at the Boca Resort for the memorial day weekend to celebrate our first anniversary. Generally, I would say that the two previous reviews are accurate. We did encounter some rude employees behind the check out desk, but we also received some of the best service we've experienced anywhere from other employees such as the bellhops and the valet drivers. We were truly blown away in some cases. There were a lot of extra costs as a previous review mentions, $18 a day for valet parking, $9 a day for bell service, and the food was very expensive including the 18% service fee. We had to pay $13 just for an umbrella on the beach. But having read the previous reviews before heading down there we knew what we were in for and therefore expected it. I guess that made it more tolerable. The scenery is gorgeous. The resort itself is not on the beach (unless your room is in the Beach Club). To get to the beach you take a 15 minute boat ride or a 7 minute shuttle bus. My wife and I took the boat ride once and then switched to the shuttle because it came more regularly.I guess to sum up I would echo what a previous person said, expect to pay a lot and you'll enjoy yourself. My wife and I certainly did.
Nice but very expensive
We had a free two-night stay and decided to buy a third night. It was a good thing two were free because the prices of everything there are so high that we could never have afforded the final bill otherwise. They add 18% to everything -- even the beer you walk up and buy at the beach bar. You even have to pay extra to use the small work out gym facility they offer -- that, too, has the 18% added. That having been said, the property is gorgeous, the staff very helpful and nice. The food was good but very, very expensive. We found the water shuttle to the rest of the property quite enjoyable. The magic bar was fun and out of the ordinary. The spa is nicely appointed, but -- no surprise -- expensive. The golf course is well maintained, reasonably challenging, and $185 per round! If you go, just plan to spend a lot and don't think about it and you will enjoy the experience.
Rude, Uncaring, & Overpriced
On the last day of our trip, I was involved in a freak accident at the pool whereby a huge pool umbrella flew more than 50 feet in the air and struck me in the head causing a severe concussion and a major whiplash. Two poolboys were witnessed laughing over the incident as I was carted off into an ambulance to the hospital. After leaving the ER and returning to the hotel, we had literally 30 mins to pack to make our flight home. No one from the resort ever offered to help us pack, move our bags, check on my condition, offer any options on later flights or spending an extra day if needed, nor would they check the pool area for my tennis bag that I left there. Two days later, still no contact from the resort. My husband then calls to express his disgust and outrage of the hotel's rudeness and lack of concern. Head of Guest Relations offers nothing but excuses and a lousy free weekEND that of course I refuse. Resort is very monetary, bring your own tennis balls because they'll cost $15 at the resort. Food is very expensive and fair quality at best. And expect to spend 1/2 the day waiting for shuttle busses to take you anywhere you want to go on the resort. All they care about is your $$$. Very disgusted!
TripAdvisor Reviews Boca Raton Resort, A Waldorf Astoria Resort
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