Best Western Key Ambassador Resort Inn
How has this resort rated in the past?
- Shuttle bus service
- Continental Breakfast
- Free High-Speed Internet
- Swimming pool
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TravelPod Member ReviewsBest Western Key Ambassador Resort Inn Key West
Superbe piscine, mais un peu loin de tout et vue imprenable sur les avions qui décollent. Du coup parfois un peu bruyant, mais tout a fait supportable le trafic n'étant pas grand.
Pas d'accès direct à la mer,mais plage pas loin.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Best Western Key Ambassador Resort Inn Key West
Was not pleased
We stayed here in October 2003 for our 10 year wedding anniversary. We went to Key West with another couple also celebrating their anniversary. When we checked in, our room smelled like insecticide. The room had definitely not been aired out for quite a while. We complained and were switched to another room which was better but I've definitely stayed in better places. The pool was clean and the bar was nice up until we were told that we couldn't bring any left over food from any restaurants (we only had pizza) as it was "against the rules". We were told this as the bartender was being delivered her take out lunch from a chinese restaurant! They said it was a "liability" issue. We were also told we could not bring any other drinks into the pool area too. Again, a "liability" issue. They just wanted us to buy their food and drinks at a premium rate as they couldn't explain what the "liability" actually would be. The thing that ticked me off the most, was that we had a very early flight out on departure day. I asked at the desk if we could get the shuttle over to the airport. There was a sign that said the shuttle didn't start operation until 8:00 a.m. and I pointed this out to the clerk. He said, "don't worry, it won't be a problem.....the driver comes in at 7:00 and we will make this the first thing he does". I was told to call the front desk when we woke up (asked for a wake up call but never got one) and they would get the van ready. When I called, I was asked "who told you that"? I explained the situation and told them that even though we knew the shuttle didn't start until 8:00 a.m., we were assured it wouldn't be a problem. The front desk clerk said, "well, hey, I can't control when the guy comes in, he'll get here when he gets here". We went to the lobby to check out at 6:45 a.m. and waited until 7:00 (when the driver was suppose to show up) and kept getting a hassle. I kept explaining that we were told to do it this way and it wouldn't be a problem. The clerk was extremely rude. At 7:05 (we had an 8:00 a.m. flight back to Miami) a man showed up and he turned out to be the night clerk's replacement for the day. We again explained what was going on and said, "forget it, get us a cab". It took another 10 minutes to get a cab........by now it is 7:15. Granted, the airport was a half a mile away but we all had luggage and couldn't hoof it with what we had. When the cab showed up, I asked the clerk if he would pay for the cab and he just looked at me stupidly while counting his cash drawer and said, "I don't have any money". We were charged $23 to go 1/2 mile to the airport. When we arrived, the reservation people knew who we were as we were the last passengers to check in. We literally made it check in, went through security and had to run for the plane. I kept the receipt from the cab driver and wrote an e-mail when I got home asking the hotel to reimburse us for the cab fare. Afterall, the shuttle is suppose to be free and were were assured that even though it didn't start until 8:00 a.m., they would get us to the airport. They wouldn't refund our money. I consider this poor customer service. I can't believe a hotel would lose a customer over $23.00. Oh well, I will never stay at another Best Western and have told everyone I know the problems we had and I know they won't be staying at a Best Western either.
Great room.... Needs renovation though!
At first site my Fiance were worried. What did we get ourselves into ?
This being our first trip to Key West, we wanted to stay in Key West and appreciate the full experience. We stayed on a holliday weekend and it was HOT! From the look of the building you wouldn't pay that kind of rate. Once we opened the door to our room though, we were quit impressed. Clean rooms. Clean bed spreads. I would and will be back.
The best part about the hotel is the staff. Especially the bar tenderThe only bad thing about the whole experience was the outside.
renovations are seriousley in need. Our room overlooked the pool, we had one king bed, and we had alot of space in the room so we didn't feel cramped!
A wonderful surprise!
I had read some negative things about the Best Western Key Ambassador, and was initially apprehensive about staying there. What a wonderful surprise! The pool was absolutely beautiful, we went swimming every morning to start off our day! The rooms were pretty and spacious, staff was friendly and helpful. You are literally across the street from the beach, it makes for a nice view in the morning. The continental breakfast was delicious: cereal, bread products and fruit. This hotel was one of the lower priced hotels, and we were impressed by the beauty and professionalism of this hotel. They kept the pool absolutely spotless. The "Bone Island" shuttle stops right at the hotel to bring you into town. However, because the shuttle made so many stops, it was a 40 minute ride into town. We preferred to walk into town in the morning- 3 1/2 miles to the bottom of Duval, 5 miles to the top of Duval (we clocked it on an odometer). However, the walk allows you to eat delicious Mahi-Mahi sandwiches at Hog's Breath and Turtle Kraals all day!!
Terrible, terrible, terrible. The rate of $170/night for this old, renovation required facility should be in the $55. Red Roof Inn range. The rooms are directly under the "full-throttle" take off of planes from the adjacent airport. The reservation clerk reported that flights end at sunset, and the sound is "not a problem". Lies, lies, lies. We stayed one night and wonder if anyone stays more than one night at this place.
We stayed two days march 25 & 26 and found the hotel really clean, comfortable and enjoyable for the money. The pool area was a plus , very clean and surrounded by lush topical palms . For all of you that couldn't find the beach , take a right - follow the road down about 1/2 mile , free off street parking , cross the road ( yes the cars will stop ) and enjoy a lovely sandy beach with palm trees . The ride down town was only about 10 minutes by car , or the hotel had a shuttle bus every 30 minutes for $7.00 per day . Would recommend this hotel
Great Place to Stay
The Key Ambassador (Best Western) was a great place to stay in Key West. It has ocean views and other than it's proximity to the airport was relatively quiet, even during a spring break week. The room was large and clean and had a good sized screened-in balcony. The Bone Island Shuttle gave us easy access to the downtown area, with all day riding for only $7. If you don't want to stay in the pricey downtown hotels, this is a great alternative.
Not what vacations are made of...
it's NOT beachside- other than vending machines, there's no food after 6pm- the pool was way too shallow and warm, yuck!- the complimentary breakfst was danishes or little cereal boxes on styrofoam platesand bowls, plastic utensils, real class-and WORST of ALL, our room smelled like they hadn't aired in out since they built the place-vile! we slept bad because of it and received no leniency on the rate when we complained. We were booked for 10 days-left of course-and went down the street to the Sheraton Suites, which was awesome.
Stay away, stay far far away...
We stayed at the Key Ambassador during our trip to Key West in early
Feb of 2004.
Although it is rather difficult to ruin the Key West experience; the
Ambassador seemed set to try.
*First off, the hotel is not on the beach, as it would hve you believe. Although it is across the street from the ocean, it is an area that is off limits for swimmers. And you run the risk of losing your life if you attempt to cross that rather busy street. However, if you choose to swim in the ocean you will need to bike or taxi your way down to the public beach, which is a considerable distance away. Fine for young people, but not so good for my senior citizen Grandfather who joined us in Key West.
*Despite reserving, and paying for, a ground level room with a pool view, when we arrived the front desk had no room available for us and asked us to wait at the Tiki hut while they tried to find a room. When we finally received a room, we needed to cross a footbridge and TWO parking lots to get to our building. And the "view" from our private balcony was the parking lot of another hotel. I was travelling with my grandfather who has diabetes and, as such, he has difficulty walking long distances due to poor leg circulation. I called the front desk and politely explained our predicament and asked for an upgrade (offering to pay any price, mind you) the woman at the front desk was rather rude in telling me she had other customers to deal with, "because this is a busy season for us and you aren't the only guests here" and that an upgrade would just not be possible, and without waiting for my response she hung up.
*Room service supposedly runs until 6pm, so we called at 4:45 for dinner and were told "Um, no, I don't think I'll have time to drop something off at your room. You can come down here though, if you want." Now, correct me if I'm wrong, but doesn't that defeat the purpose of room service? If I wanted to stop by then I wouldn't call to have something delivered, would I?
*The hotel is a few buildings away from the Key West airport, so don't count on having a full nights sleep.
The one positive comment I have for the hotel is that the breakfast
wasn't half bad (the coffee, however, was horrific; plan on making your
We absolutely adored Key West and plan on returning. However, next time
I will have no problem spending the extra $100 on a decent hotel.
Stay away from the Best Western Key Ambassador.
The Key West Ambassor was great when....
I was in Key West during June of this year (2003). When I first checked in the Key West Key Ambassador I was put in a first floor room over looking nothing except thick bushes outside the window and a room that stunk! After I called my travel company and demanded my money back they happened to find me a very nice 2nd floor room with pool and ocean view. It was a long way to the Old Town area where most of the nightlife is and the buses quit running at 11 PM, so if you stay out later it costs around $13 per taxi ride back to hotel, a bit much for only a 2 mile by 4 mile island. No beach at the hotel and very few on the island. Also extremely hot and humid in the summer!! The Sunset Celebration was OK and worth going to particularly on a very clear night. The Hemingway House and the Truman Little White House tours were incredible.
TripAdvisor Reviews Best Western Key Ambassador Resort Inn Key West
Travel Blogs from Key West
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Citizens Super nice, but it's true almost everyone that we saw were tourist.
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