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Historical Traveler Reviews Belmond Napasai Mae Nam
Relatively small resort but cosy, excellent rooms which were enormous for the price. Attentive staff and good food (particularly Thai dishes).
Overall friendly and warm particularly to our two children (aged 2 and 4). We would go back again.
We stayed at Napasai for 4 nights in early December. Koh Samui had unfortunately been inundated with rain and much of the island was still underwater while we were there, and it did continue to rain for most of our stay. The hotel itself is truly beautiful, wonderful gardens, a beautiful pool and lovely ocean views. Our sea-view cottage was steps from the ocean and pool and was wonderful in a simple way. Lots of wood and nice big windows with plenty of places to curl up. We had our own balcony to sit and look out over the grounds. We actually never ventured up to the cottages on top of the hill, but they looked nice and private and I'm sure the views were spectacular. Because of the rain we didn't get the full Koh Samui experience, and since the roads were flooded it was hard to get off the resort for meals. We ate at the hotel all 4 nights, 3 nights at the casual beach restaurant and one night at the more upscale one. All meals were great and the service was fine. Other people have commented on the poor service, but we saw none of this at all. They couldn't have been friendlier or more eager to help. There weren't very many people there at the time, so perhaps there were more staff to go around. The pool is fantastic with lots of lounge chairs and poolside service. we also went to the spa one rainy morning and were very happy with all the services we got. I did a 4-hour package and it was great. The whole ambience of the resort is one of calm and relaxation. If you're looking for a party resort this certainly isn't it, and it is relatively isolated. There really isn't much to walk to even if we could have. We did go into Chaweng one day and it was so hectic we couldn't wait to get back to the resort!
I'd say the only drawbacks are its isolated location (which some people might consider a plus) and the beach is not very big although it is completely private. The rain was a bit of a bummer, so watch out for going in the rainy season which is apparantly different on Koh Samui than it is in other places in Thailand.
Eden on Samui
I loved this hotel. At first service was a bit off but they came around to responding to my needs. Pristine beach, nice breakfast, not a lot of activities, but if you just want to relax in luxury it's excellent. You'll love the views to the water, the infinity pool, the private beach, and the little meditative area in every room. Press your issue if you have any problem with the staff. I think they will make you happy in the end.
Nice Looking Resort, Awful Service
We stayed for 7 days at the Napasai and on first impressions it was a fabulous resort. We were thoroughly disappointed by the time we left. As were our friends who were also staying there.
The location, size and decoration of the rooms was very pleasant.
However, the staff in the hotel could not speak any English and were so slow it was infuriating. It took 45 minutes one morning to get a fried egg and then 20 minutes the next day.
Also, don't be fooled by the website's claims that there are activities such as library, mountain biking and watersports. The library has to be unlocked by a member of staff, this took about half and hour and its appalling, its just a room that has a couple of books in it. It would be better used as a gym. When we finally got the person on the front desk to understand what a mountain bike was, they informed us that we could only ride them in the resort (takes all of 2 minutes!) or on the main road which was a no go as it is full of lorries whizzing past you at speed. The tennis courts didn't have any nets up and were in a terrible state of repair.
The spa is not very impressive either.
The room service was awful too, random amounts of towels left each day, and getting a bottle of wine delivered was a farce, they had to call back 4 times to check the order.
We have lived in Asia for 10 years now and are very spoilt in the standard of hotels and service in this part of the world. The Napasai fell far short of what we expected.
The staff need to be able to speak English, their standard was not just poor, it was non-existant. On two occassions we tried to request a taxi and the receptionist didn't understand what we were talking about.
Also, do not buy anything from their gift shop, the prices are a complete rip off, USD250 for a wooden monk - daylight robbery, these things are not antiques and can be picked up in Bangkok or other parts of Thailand for about USD30-50. Also, the Vietnamese paintings hung around the place that are for sale are also overpriced. These can be bought in Hanoi for 2 thirds of the pricee.
All in all its got the potential to be a nice resort for a couple of days stay, but I certainly won't be recommending it or visiting it again.
We stayed at both this hotel and Sala Samui (see other review).
The NAPASAI which is an Orient Express Hotel and is absolute and sheer luxury on the beach with amazing views.
1. Every cottage, which is very large, all wooden floors, large bathroom has direct seaviews that overlook Ko Phangan (?) and palm tress ... one of the best views I have ever seen from a hotel room.
2. The 50m infinity pool was absolutely stunning and again overlooked the beach, sea and Ko Phangan.
3. The staff were lovely and always there to help.
4. Own private beach, no other hotels around.
5. Free mountain bikes and non motorised watersports
6. Feels very much like a luxury boutique hotel, with a really good vibe.
7. You get the most amazing sunsets I have ever seen, because you are on the other side of the island ...lots of photos taken of that.
8. You wake up in the morning and the first thing you see is the sea, ko Phangan and palm trees .. wow!!
1. A long way from most things, a drive away to Fishersmans Village and Chaweng (if you want to gp there!!). You can walk to a minimart or a Seven Eleven if you turn left out of the hotel and is around 10 minutes away.
2. Breakfast not bad but not as good as Sala Samui, less variety.
We stayed at 6 different hotels in Thailand and Cambodia and this was the one that made the holiday. I mean waking up to stunning sea views every morning is amazing.
Already missing it!
Have just returned from Samui and stayed at the Napasai on the advice of friends (I''d never heard of it!)
The jet down from bangkok was a breeze at only 45 minutes. The transfer to the hotel took another 15 and then we were there...what a beautiful first impression in the lobby that has views down to the sea and the pool! That worked on my girlfriend!
We liked the rooms and the huge bathrooms, but in particular the fact that we had our own balcony and outside area with dramatic sea and island views. You really need to know what kind of a stay you want in this place: ask for a roomat the top of the hill if you want privacy and unbelieveable, sweeping sea vistas, or a seafront family room ifr you want your garden to unfold onto the beach. Do make your mind up as the result is like 2 different properties: we know 'cause we asked to move up the hill for our last night just for the views!
The Thai food was worth the trip by itself. Yummy. The French dishes were tempting but...well we thought why bother, this is Thailand!
Friendly staff and a chaming manager I think from France or Germany.
Not recommended for the disabled though...no lifts and golf cart tracks that must have been designed by an Italian race driver!
Food Glorious Food
My husband and I visted this property in June 2005 and could not say a bad word about it! We had wanted to travel to Thailand for many years but had put this off as we saw it as a real backpackers paradise and felt sadly those days were behind us. We decided to book this hotel as our travel agent had advised that all standard cottages had sea views. On arrvial at the hotel we were delighted to see that this property did not have huge hotel blocks but cottages scattered along the beachfront. You have to get a taxi if you want to leave the hotel to see the sights but this suited us as we could relax by the huge infinity pool during the day and then visit Fishermans Village and Chaweng at night when the temperature had cooled down. To be honest the shops are not all that unless you are looking for cheap surfer t-shirts! After trying a couple of the local restaurants on the first couple of nights we resorted to dining in the hotel restaurant for the rest of our stay as the food was fantastic and very well priced. Overall great food, the staff a joy and we would defintly go back to this hotel again.
We stayed 9 days in the Napasai early April this year. The hotel is situated privately on a small beach with some of the villas having rocks in front of them. The hotel is an All-Villa Hotel with the Villas differentiating in size (one to three bedroom) and location (beach or up the hill). The hotel has recently joined Orient-Express group and is currently trying to match there service standards as seen in other properties of the group. Overall service is helpful and friendly but could be more attentive and sometimes you could experience sustantial problems due to their lack of language capabilities (hardly anyone speaks really englisch). The resort itself provides a lot of privacy and is compared to other locations quiter and moreromantic. The two restaurants offer either a french-thai cuisine or a snack menue in excellent quality. The spa treatments have been excellent and are priced according to the hotel. On the negative side there is no health club / fitness offering at the moment but we have been told that a new spa / health center will be added in summer. The beach is relatively small and there is a coral reef directly in front of the hotel which is not ideal for swimming but nice for a snorkeling adventure
Fantastic resort for a relaxing holiday
I was a little concerned not having read any reviews of the Pansea Samui (now renamed as "Napasai") before booking our stay. But, Pansea have such a good reputation that I though my wife and I would "risk" a 5 night stay in February 2005.
The resort is exceptional. The facilities are great, and given that the resort opened in Feb 2004 are all very new. The rooms are beautiful - although it does not hurt my opinion that we were luckly enought to be upgraded to a private villa. The villas and rooms are well designed (the outdoor shower and day beds are great villa features) and are beautifully decorated with dark wood furniture and artwork. With 50 or 60 rooms and villas on the site the resort does not feel packed even when it is close to full capacity, as it was during our stay.
The staff are the best we've encountered at a resort. Like most Thai staff they are always friendly, smiling and helpful. But in addition, the resort staff go to a lot of effort in the smaller details, like remembering your name or always making sure your room is made up when you leave (even if for only a swim in the pool).
I should note that the beach is not an emourmous expanse of white sand. It's around 40m long and 10m wide - so not huge - but is completely private for resort guests and adequate. Bo Phut beach (crowded but spectacular) is only 10 minutes away by taxi.
The restaurants all served quality food at fairly resonable prices (for a resort).
The only shortcomings we experienced were slow service at the French / Royal Thai restaurant, the lack of a gym equipment and unreliable internet services (it is debatable as to whether you actually require those last two while on holiday). I also wouldn't consider the resort to be particularly "children friendly". Otherwise I would highly recommend the resort for a good, relaxing holiday. It is beautiful.
TripAdvisor Reviews Belmond Napasai Mae Nam
Travel Blogs from Mae Nam
... embraced with gusto.
In the evening we all freshened up and made there way to the beach where we enjoyed a
sunset meal with entertainment in the form of a fire juggler and traditional Thai dancing girl. The speeches went well which is credit to my best men Matthew and Adam, both of whom were nervous I know. I was very touched by Adam's emotion which he did well to control (but
I sensed). Matthew's contribution was ...
... Sima, Nikhita et Rahul sont arrivés l’après-midi. J’ai été très content de ils voir, le temps va très vite et il ne semble pas que c’était huit mois que je les voir ! Le soir Gee et Baa, les parents de Kish sont arrivés avec sa Tante, Mortiben et son cousin, Namish.
Le lendemain nous avons visité le palais grand. C’est magnifiant, dans le soleil l’or glisse. Après avoir passé tout le matin là nous sommes allées à ...
A quiet day with no real need to rush. Breakfast in the main restaurant was the same as we had previously had on our NZ trip so we felt pretty much at home. Yes they did have Vegemite, although this time in a medium size jar.
We went up to the Cruise Critic forum "meet and greet" in the Crow's Nest at 10. There were around 40 people there and we caught up to the three people with whom ...
... we see is a sight for Tesco whoop whoop, unfortunately uncle Martin wasn't so keen on seeing the delights inside, so we continue our explorations. We wander down the Main Street looking at the shops with their brightly coloured clothes and tourist trinkets (in case you haven't worked it out yet tourist trinkets = junk :0) ).
We look up a side alley, no different to the ones we had passed so far, when in the distance we could see glimpses of ...
... of wine on the table. Sarah said no. So I had an audience whilst photographing the room. Then they went and sat around the pool while we re-organised our apartment. Mike said he'd help Darren move everything . We don't have loads of water on site but they decided to use what we have to jet wash the area around the swimming pool. This area needs acid on it and then sealing; the jet wash won't touch it and it didn't. Darren started to move the furniture and I ...