Omni Bedford Springs Resort
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Historical Traveler Reviews Omni Bedford Springs Resort
This is a fabulous resort for many reasons. The golf course is wonderful and perfectly maintained. If you are a new golfer, like me, try and book a lesson with Dylan. He was easy going and helped me learn the finer points all in one hour.
The spa is a luxurious and a good tip-before you go in for treatment you can relax in their huge "Bedford baths", have a sauna, and all included in the price of treatment.
The food is wonderful and they have an interesting menu.
The only cons are as follows, the valet service needs to be improved. It seems as though they do not have enough employees to handle the guests. Also, the staff are all very kind but in the Crystal room, there also did not seem to be enough staff to handle the number of guests so service was sometimes slow.
Everyone we encountered was very kind and did their best, which in my book goes a long way. The resort simply needs to hire more staff.
All in all, a wonderful and relaxing resort that I look forward to returning to!
Needs more time to work out the kinks!
Pros: The resort itself is beautiful. Rooms are a good combination of modern amenities with historical renovations, photos & artifacts that are interesting & different. It's worth noting that the rooms with balconies (unless its in the spa wing) are not private. They are long porches that any guest can & does walk through & sit down on the rocking chairs. Cons: The staff & service! I voiced my concerns about numerous issues, but none were addressed. It appears that they're attempting to run a 4-star resort in rural Pennsylvania with only local hires who have no idea how to work in a high-end resort. Upon check-in I asked if there was a map of the hotel. The response was "I don't know. They didn't tell me." I attempted to go hiking using the map they gave me when I checked in. I went to the right on the supposed trail. There were no markers & when I asked a staff member, he sent me to a construction site. I attempted to follow the trail in the opposite direction & was fine for the first 1/3 mile or so while the trail was marked, however there was a huge fork in the trail & neither was marked. I followed what I thought was the trail & ended up deep in the woods as a solo female. When I saw fresh shotgun shells on the path, I was alarmed & decided to turn around. When I complained to the concierge she, 1) left to do something else in the middle of my complaint, and 2) make no attempts to correct the situation other than saying she would mention it at the next meeting. I went for a massage at the spa where my therapist chattered incessantly about how he used to work in construction and how his brother-in-law "screwed him over" and never paid him all the money he promised to pay him and how that was causing problems in his life. I may have overlooked this if I had been at the bar & the bartender was telling me this story, but it is inappropriate in the spa/massage context. I'm not paying you lots of money (including an automatic 18% gratuity) to listen to your problems! At dinner at The Crystal Room the service was abysmal & the food mediocre at best. I actually had to ask for a menu, wine list, & bread (which I never received). I'm a vegetarian & the waitress said the Chef would accommodate my needs because there weren't any veggie entree options on the menu or the buffet. I requested penne pasta with veggies & sauce. She asked if I wanted cheese on the pasta & I said yes. When I got up to go the buffet, I saw the exact entree I requested on the buffet. I didn't take any because I thought my dish would be coming separately. What I got instead was two dishes: 1) veggies and 2) baked pasta, of a sort I've never seen, with a bit of cheese on top. I guess I should have clarified that the pasta and the veggies should be one dish! The waitress was very slow & the hostess had to ask her to come over & take my order. The table next to me waited over 20 minutes for their wine & when it arrived, the waitress couldn't even open the bottle. The customer had to do it for her. Additionally, she was attempting to serve their table from between my table & their table, which meant that her posterior was in my face every time she came to the table. They never refilled my water glass. They ran out of napkins. The sous chef at the carving station started serving prime rib in bowls because he didn't have plates. Did I mention that the restaurant wasn't that busy? At the pool bar, I ordered Grey Goose & Grapefruit juice. Once the drink was $4.65 (charge was for grapefruit juice) and the second time it was $12.00 (vodka) + $2.50 (mineral water) = $14.50. When I mentioned to the bartender that I didn't order mineral water, the response was "I don't have a button for juice", which was clearly untrue. Finally, the morning I left I chose not to go back to the Crystal Room for the $24 breakfast buffet and chose the only other breakfast option -- a muffin at Che Sara -Sara. It was 10 a.m. on a Sunday morning. The cafe was open, but no one was working. I stood there for 10 minutes before a manager happened to walk by and helped me out. I'm not sure that I can bring myself to go back and pay that kind of money for this ridicuolous lack of service. I wouldn't suggest that anyone visit for at least another 6 -9 months. Maybe they'll have their acts together by then!
Not ready for prime time
Nice (not great) renovation and property, however the management of the resort leaves much to be desired. It started at check-in where they demanded to see photo-id to prove that the credit card was mine. I don't expect this type of request at this level of hotel. Made us feel like we were checking into a Motel 6 in downtown Philly. 45 minutes to get our car from the valet, 1 hour to get drinks at the pool, key cards not working in the outside entries to the hotel, miss marked hiking trials, disorganization galore. Dinner in the major restaurant was a buffet, not chief orientated dishes. The staff is friendly and nice (we felt bad for them), but at $400 per night one should expect much more, needs better management.
Great resort, amazing food, fantastic golf. Not much to do in Bedford, but the resort was phenomenal. The beds were so comfortable and the bath towels so plush! I loved every moment and will hopefully return soon.
Beautiful resort with lots of charm
My husband and I stayed at Bedford Springs Resort in early August 2007. We were there for three nights but got an early check-in and a late check-out to extend our time. When we were there, the resort had only been open a few weeks since completing a major renovation. We thought the resort was VERY NICE, despite the fact that they were still working out the kinks. Below I've listed the pros and cons, some kinks that they will probably work out over time, and a few other tips.
It was convenient to get to by car - it's only a few miles off the Pennsylvania Turnpike. It was a 1 1/2 to 2 hour drive from Pittsburgh.
The rooms, buildings, and grounds were beautiful. There were rocking chairs, lounge chairs, and armchairs everywhere around the resort - both inside and outside. In our guest room, we loved the bathroom and the big comfy bed. We had a "resort view" room which meant that we had a porch with rocking chairs - we really enjoyed that. We sat out there with our coffee in the mornings. In the afternoon, the sun was behind the building so it was very comfortable to sit out there with lemonade and a book to read.
The pools were really nice. We spent three hot afternoons at the outdoor pool. The first two days we were there (a Thursday and Friday) were really quiet at the pool and we had no trouble getting the cabana and/or lounge chairs of our choice. The third day we were there (Saturday), it was a little on the crowded side. The day we left was cloudy so we (briefly) tried out the indoor pool. It was nice enough but a little on the chilly side.
The resort had tea time every day. We stopped by each afternoon for a cup of tea and a taste of the resort's delicious treats.
There were lots of activities available to guests: spa, golf, horseshoe pits, nightly bonfires, pool table (in Frontier Tavern), pools, workout facilities, hiking trails, library/game room, and tennis courts (which hadn't been completed when we were there).
The resort's staff members were extremely friendly.
The restaurants at the resort were convenient but pricey. My husband and I shared a burger for lunch at the outdoor pool one afternoon. We were afraid it would end up costing $20 (we had no idea because prices weren't posted anywhere) but we discovered when we got home that we didn't get charged for it. We also went to the Frontier Tavern for dinner one night. Everything was delicious but, again, pricey. With tip, we spent over $50 for two sandwiches, a ginger ale, a root beer, and a cocktail (the drink was $9!). On a separate occasion, we had dessert and two decaf coffees at the Frontier Tavern for about $15.
The resort only had valet parking. It was free (except for the tip, of course) but at times we had to wait awhile for our car. The valet seemed to get backed up around meal times because a lot of people came to the resort just to eat at the restaurants. It was also really busy when we checked out (early afternoon on a Sunday). When our car was finally brought around (about 20-30 minutes after we asked for it), we loaded it up in about a minute but were blocked in by other people slowly loading their cars.
If I wanted to be nit picky, I'd also say that the water pressure in the shower wasn't the greatest and the hiking trails were a little boring. (However, if you're into hiking, there are other places to do that in the vicinity of the resort.)
Kinks they will probably work out over time:
It's likely that the valet service will improve with experience. They probably just need to work out a good system for handling busy times. However, it's possible that they just don't have enough space to accommodate the volume of traffic they get at meal times and popular check-in/check-out times.
The Saturday afternoon that we went to the outdoor pool, there were no towels for the first 20 minutes or so. It seemed that they were unprepared for the amount of people at the pool and the demand for towels. The pool boy (who was responsible for the towels) was a really sweet teenager and he seemed genuinely sorry that he was temporarily out of towels. This was probably just a kink that needs to be worked out. With more hot weekends, the resort will probably figure out a system for washing towels quickly and getting them back to the pool.
A couple of other tips:
The rooms have refrigerators. If we'd known that before we went, we would have brought food/drinks from home. The first night we were there we went to the grocery store in town to buy breakfast foods, snacks, and drinks.
There are cheap restaurants near the turnpike: Denny's, Hoss's, fast food, and some other local restaurants. We looked for restaurants in town but didn't see anything, although there was a nice looking coffee shop (I think it was called HeBrews).
Spent three nights at Bedford Springs to celebrate our anniversary. The hotel is very beautiful--everything is decorated like Pottery Barn! It's also very relaxing and quiet.
Because the resort it newly opened, there are a lot of customer service details that need to be ironed out--probably due to the lack of hotel experience among the employees, however the staff is very nice and tries to accommodate requests and are apologetic if they can't (or don't know how).
When we checked in (we arrived early) our room was ready, but it took 2 1/2 hours and two phone calls to the front desk to get our luggage delivered to the room. The same was true upon check out; we ended up carrying our own luggage down and it took over 45 minutes to get our car and bikes brought to the front.
The main reason for choosing this resort was because of the abundance of outdoor activities--particularly the hiking and biking trails--and we even brought our own bikes. However, when we asked for help planning our bike ride, we were told that the trails weren't totally ready--not clearly blazed or marked. In fact, they recommended we ride our bikes on the road (a fairly busy two lane road). As a result, we weren't able to hike and bike, which was really disappointing.
Instead, we spent most of our time at the outdoor pool, which was very beautiful and overlooked the golf course. The snack bar, which they advertise on the website, it not open during the week so there are not snacks or drinks available at the pool. The pool area also offers fabulous cabanas, which we used two days in a row and really enjoyed. On the third day, though, the pool attendant told me that we couldn't use the cabanas anymore unless we paid a $35 rental fee! This was not advertised anywhere.
Although we had a good stay overall and certainly enjoyed ourselves, we talked to the manager when we checked out about our disappointment with the outdoor activities, as they are advertised on the web and it the in-room materials. The manager was wonderful and agreed that we were misled. As a result, he credited our account and we only paid for two nights, which I thought was fair.
Overall, this is a nice hotel--and I think it will get better with time and more experience.
Awesome!!! Like Stepping Back in Time!
Just got back from 3 days at the newly opened Bedford Springs Resort in PA and was extremely satisfied with my stay. Everything was absolutely beautiful and perfect. Took advantage of the spa package and was not disappointed. The spa was gorgeous and very well thought out. My 80 minute massage was the best I've ever had, and I've had quite a few in the past. The baths at the spa were very enjoyable. Everyone working there was friendly and helpful. I must say for only being open a month, they really were up to speed with everything. The exterior was gorgeous both day and night. The interiors were absolutely breathtaking with all the bright colors and fabrics. They did an exceptional job recreating the look and feel of the original resort. I honestly felt like I was stepping back in time to another era. Stayed in the new wing and the room was perfect down to the last detail. Ate in all the restaurants and they were all delicious. The 1796 Room is a must and the food and wine we ordered couldn't have been any better. The waiter we had was on cue as well. The new pool is fabulous and overlooks the stunning golf course and mountains in the distance. There is also a pool bar and a small grill where they cook burgers and hot dogs outside. After staying at the Bedford Springs Resort I honestly feel as though drinking and bathing in the mineral waters restored my very soul. I wondered if I had died and gone to heaven it was that nice. Have already booked another stay in the fall and can't wait to get back there.
Beautiful Bedford Springs Resort
Stayed at the historical Bedford Springs Resort over the second weekend in August in a 'stone house' room. The entire resort has been lovingly and painstaking renovated and reinvented to surpass its original grandeur. With the outward appearance of a southern plantation, the interior reflects the past with all the conveniences of modern times. Rain showers, 32" flat screen HD tv and slate floored baths with french doors. Plus a bay window and handcarved walking sticks (there are lots of hiking/biking trails and the property is pretty big). The linens and bedding were amazing - as good as, if not better than Ritz Carlton. Super plush bath towels with Caswell Massey toiletries. From the main building there are two wings, each three stories tall (not including ground level). Those rooms on the front of the building have access to the porches that run the length of the resort. There is a balcony/porch for each floor with 2 rocking chairs and table outside each room. The ground floor (no rooms on this level) is the same style. Quite relaxing to rock away the afternoon with a glass of wine and a view of the surrounding mountains. There are two pools - indoor and outdoor. Indoor is connected to the spa and I agree that it was definitely the quiet pool. Seemed to be many families at the resort and while the kids in general were well behaved, the outdoor pool could get a bit loud. The pool areas have several private cabanas, an elevated lounging area with lilly pond and jacuzzi by the cabanas. Food and drink service is available until 5pm or so. Didn't golf or visit the spa for treatments but both looked beautiful. We did visit the stone fire pit at night (just outside the tavern on the lawn) and loved sitting in the rockers checking out the stars next to the crackle of the fire. You can make smores - just ask the bartender (Kelley - he's a good man) for the marshmallows and chocolate. Just outside the main lobby area (with dual grand staircases) is a library with floor to ceiling built in shelves and a chess table. Amazing crown molding, window treatments, period chairs and loungers coupled with chic leather pieces here and there. The interior decorations of the entire property are what I would describe as Ralph Lauren meets Gone With the Wind. Though we completely enjoyed our stay, the resort does take a little patience as they have only been open a few weeks. Our only real issue was with valet. There is no self parking option so all guests and anyone coming for lunch, dinner, golf etc must valet their car. The weather was perfect and it was quite busy over the weekend. There were times that the small valet staff had way more going on than they could handle. Not that the employess weren't extremely kind and sincere, but believe me, it was a zoo at times. Had room service for all meals and thoroughly enjoyed the food. I would suggest menu items from either the Crystal Room or 1796, as the tavern food was good but not so much of a gourmet experience as it was standard fare. I would definitely suggest setting aside time for dinner at 1796 as the ambiance can't be beat. Also, I recommend reserving the chef's table. A culinary package that puts you alongside the executive and sous chefs, dining is in the enormous kitchen where you get to see all the action and taste the best from a personalized chef's menu. Though service overall was extremely friendly, those of you who are accustomed to luxury will find that there is a bit of polishing to be done here and there. Again, the resort has just opened and I expect that it will only get better. We totally enjoyed our time at Bedford Springs and will be back (probably this winter - several ski resorts are close by) and will recommend. FYI - $18 daily resort fee per room is NOT included in the room rate (covers valet parking, daily paper, etc) and will be on your bill at checkout.
Outstanding weekend, despite a few hiccups.
We spent last weekend at Bedford Springs to celebrate a friend's 50th birthday. It was only the second weekend the resort was open, so we expected a few hiccups. First, we booked the weekend through the resort's website. The website really does not to the place justice. There is a lack of photos and explanations which I hope management will correct soon. We arrived on Friday afternoon, a bit early. But, our rooms were ready. The rooms are beautiful - extremely comfortable beds, tastefully decorated. Our bathroom was huge and one of the nicest I have seen. Actually, the entire resort looks like it stepped out of the pages of a Restoration Hardware catalogue. We traveled with our children, so after exploring the resort, we headed for the outdoor pool. It can be a far walk if your room is on the other side of the hotel, so bring flip-flops to wear, although there are nice and clean locker facilities at the outdoor pool should you want to change there. The outdoor pool was beautiful, nice lounge chairs and even cabanas to get out of the sun. No complaints there -- they even cooked lunch poolside on Saturday which was a big hit with the kids.
Speaking of food, I would say they still need a bit of work here. The service was extremely slow (especially in the 1789 Room, where we had a three hour dinner -- not so fun). Menu choices are limited and expensive. There is no "children's menu" but the chef provided what ever the kids asked for. I couldn't tell whether the slow food service was a kitch problem or a wait-staff problem, but hopefully they will get this worked out soon. They did put on an excellent Sunday brunch in the Crystal Room.
The indoor pool looked lovely, although we never made it in. The kids preferred outdoors and the indoor pool is actually right in the middle of the spa area, so I don't think it was very condusive to 8 year olds. Although the trails are not fully open yet, we did undertake a couple of hikes. I'm sure once the trails are pruned properly and laid out better, the hiking and mountain biking (which they promise will be operational soon) will be outstanding. We didn't golf, but the course looked exquisite. There is also a fishing pond nearby.
The adults in our party took full advantage of the beautiful spa. Truly wonderful. The Bedford Baths were fantastic. The locker room facilities were amazing and the services provided were exceptional. I put this spa on par with the Greenbrier and the Homestead. I have not been to Nemecollin, so I can't compare. The spa staff were all knowledgeable and professional.
All in all, a beautiful resort that we hope to return to again and again to celebrate special occassions. It is very expensive however, so bring your wallet.
Awesome resort - forgiving the hickups
The Bedford Springs Resort is an awesome historical setting. They have only been open for a couple of weeks so don't expect 5 star service. I was impressed that all of the staff was ready and willing to help although there is an obvious lack of polish in their presentation. Awesome historical setting, first rate indoor/outdoor pools and a nice spa. Our visit started out with a lost reservation which Kelly in reservations made work out OK. Our visit had significant bumps in the road but the people at the Bedford Springs made us feel welcome and we will return.
TripAdvisor Reviews Omni Bedford Springs Resort
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