Banyan Tree Phuket
How has this resort rated in the past?
- Continental Breakfast
- Minbar in room
- Shuttle bus service
- Airport Transportation
- Russian TV Channels Available
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Historical Traveler Reviews Banyan Tree Phuket Thalang
Relaxing resort for a tropical vacation
Stayed in banyan tree in Feb 2005, just 2 months after the tsunami, lured by a good value corporate offer.
Banyan Tree Phuket was not really affected by the Tsunami and banyan tree resorts enjoy a good reputation. Many folks I know have stayed and returned with glowing reviews. It's a Singaporean-owned and managed resort and I must say being a singaporean, I'm quite proud of the high standards maintained by this resort chain.
Didn't regret going to the resort. Service was impeccable and the resort was nicely designed. The jacuzzi villa room was large with a hifi system with DVD player, his & her wash area, a sunken bath and an outdoor jacuzzi. Stayed for 3D2N and didn't feel it was enough!
It's my second time staying at a banyan tree resort (the first one was Maldives) and I continued to be impressed by their good service and beautifully landscaped resorts. There is an interesting history behind the resort... about how the deserted tin mine area was turned into the Laguna resort area.
My husband loves the place too and we can't wait to try the other banyan tree resorts!
Old and grand
Stayed in a Jacuzzi villa.
The villas don't really have a view.
The bathroom is nice and you are provided lots of amenities like shaving cream, toothbrush and toothpaste.
The spa is excellent and the massages are one of the best I have ever had.
The breakfast buffet is great and the Thai restaurant was good.
The servce was also excellent.
My main complaint was that when the weather was hot, the air-conditioning did not work well, and the room was pretty hot.
It only got better when it rained.
The TV is also a bit small and hard to watch.
The outside of the villa is also starting to look old.
I was on a promotion package which was half the normal price.
If I was paying full price, I would expect more.
Banyan Tree - top class service at top class hotel
There's no way anyone in their right mind can say this hotel is just 'ok'. We stayed in a Pool Villa and these are the main points we would like to make about the hotel :-
1) The service was impeccable. They made you feel like royalty. Villas serviced twice a day and the staff showed good initiative e.g. they realised we liked the incense sticks so they left more etc.
2) The restaurants were excellent especially the Tamarind Spa restaurant food which was quality, healthy food. We also tried Sands and Saffron both unique and excellent in their own way.
3) Beach service was excellent. Towels were laid for you and you were provided with cold water and cold peppermint face sprays to keep you cool. Beds were placed on wooden boards so there was no need to have sand everywhere. A great idea.
4) Buggy service around the resort was responsive. The guys driving the buggies were the friendliest bunch of people I've ever met. Nothing was too much trouble. If they saw you walking anywhere they'd offer to pick you up.
5) Pool service - very efficient just like the beach.
6) Villas - free water (as many bottles as you require), pool (very clean and serviced daily), sunken bath with orchids, bath foams and oils + incense sticks, sala with fan above pool for shade during the day, large double bed with Egyptian cotton sheets changed daily, coffee / cappacciano making machine, nice garden serviced daily, his + hers bathroom area.
Ok, I concede that there are slight signs of wear and tear on the roofs and doors but this is minor and the accomodation is spectacular.
7) We asked for a late check out on our final day which was given free of charge.
8) The breakfasts were great - all you could want including sparking wine if you so desire.
We're already looking at the other Banyan Tree resorts. Ignore the negative comments on this hotel. If you want any further information / photies please donj't hesitate to contact me.
The Spa Pool Villas are fantastic!
I was at the Banyan Tree Phuket in Feb. My husband and I jumped at the promotional rates and boy, were we glad that we did. We had opted for a pool villa, but when we got there, the main pool was closed so they upgraded us to a Spa Pool Villa. Our friends had opted for a jacuzzi villa, and they were upgraded to a pool villa. The main thing that I had heard about the Banyan Tree Phuket was that it was in "dire need of renovations" as it's pretty old. However, the spa pool villas are pretty new - only 3 years old and so they were absolutely fantastic!
I felt that the pool villas, although they were slightly older, were just as nice. The difference between the spa pool villa and the pool villa is that the villa and pool is bigger in the former, and you also have a (hot) jacuzzi next to the pool and a two "cold" jacuzzis at one end of the pool - contoured to fit your body. There is also a lovely Balé (much bigger than the pool villa's) and a steam room.
I loved the small details in the spa pool villa. You get to (I KID YOU NOT) choose from 4 different types of bedlinen and 3 different types of pillows. You even have personalised stationery and now (2 months later) that we're back in our country, they have actually sent my husband a birthday greeting. The service was fantastic. We never had to wait very long for a buggy and everyone knew our villas after a while. You didn't even have to tell them which villa to go to.
The spa treatments are fantastic. I went to the spa three days out of four!Go for the sukothai massage. They use really long strokes and it's a signature treatment of the Banyan Tree.
There was only one restaurant serving Thai food though. The quality of the food was very good, but I had hoped for more Thai food. After all, when in Thailand, eat authentic Thai food!
But overall, it was a fantabulous holiday. Loved every minute of it. Had withdrawal symptoms when we got back to reality....sigh.
Banyan Tree Phuket - star of the PAST!
I agreed with the reviews from guests in HK on Oct 6 and Dec 8 that Banyan Tree Phuket needs to catch up with it's villa facilities and services. I stayed there about 2 months ago and I was so disappointed with the villa -- doors couldn't shut, no replacement of mugs and shampoo after house keeping, bad smells came from drainage in bathroom, leaking vase placed in pool side resulting in plant-water dripping into the pool etc. One of the biggest problems was buggy service, I had to wait for the buggy for over one hour just to travel between the beach and the lobby. To be fair, the spa and the food are still very good in the resort, but when I pay so much for the villa, I would like to maxmize our enjoyment in the villa, not to put up with all the problems. WIll I stay at the Banyan Tree Phuket again? I really doubt it!
Best spa by far!!
I got married at the Banyan Tree Phuket on 3rd May 2004, I found it to be everything I ever dreamt of, my husband feels the same.
Not only was the Lagoon Pool Villa awesome the staff were perfect!! Everyone was so lovely & they even organised for the wedding party to be taken to Bang Tao beach for sunset photos - all 15 of us!!
We had the best massage we have ever had at the spa. The service was over the top - we felt like royalty.
We have been to Phuket a couple of times together & have never, ever been sorry about making our special day with all the lovely Thai people.
A star that has faded.
The Banyan Treet used to be first class. Now it is getting old, and the service excellence is slipping toward mediocracy.
In our pool villa, doors did not shut properly, fabrics were frayed, cushions on sun bed smelt very unpleasant. Overall needs refurbishing.
The spa is still the best in Asia, this has not changed.
We stayed here for 5 nights as part of our honeymoon in the Far East. Stayed in a Jacuzzi Villa. Villa was amazing - very stylish - outdoor jacuzzi plus sunken stone outdoor bath surrounded by tropical plants in own private garden. Interior very spacious and beautifully decorated. I agree with other review that breakfast is best I have had in the world. Reception area is stunning. Restaurants were amazing - food absolutely delicious and fairly reasonably priced for the quality and location. Swimming pool fantastic. Pool attendants and all staff were great. They pick you up in golf buggies and take you anywhere you want to go as it is quite a large resort. Extremely relaxing resort. I looked at many resorts in Phuket before I chose this one - it is definitely the most exclusive and is worth the expensive price tag. Make sure you head down to the beach for sunset - it is usually deserted out of season and the bar staff are extremely friendly.
Heaven is a place on earth, it's called The BanyanTree, Phuket
I've just read the review from a guest from Hong Kong, on the 6th October, and would assume that they had a bad dream. Please be assured that " The Banyan Tree,Phuket", is really somewhere quite heavenly, and if you're in need of a complete break, this really is the place to go, irrelevant of how long it takes to get there, you will be glad that you went! The villas are beautiful, especially the pool villas,there is an amazing feel of calm, as soon as you arrive, the villas are stunning, and the staff are only interested in your health, happiness and total relaxation while you're a guest. The food is exceptional, the breakfast is better than anywhere,in the world, that i've stayed in, and i really am very fussy.Yes, i agree that it's not the cheapest spot to pick for a holiday, but rest assured that when you leave, you will be desperate to return!
Stayed for 3 nights in Jun 2003 at Jacuzzi Villa.
Looked wear down. The mattress on the raised floor was very cheap and not firm enough.
The pool area was infested with mosquitoes. Absolutely annoying.
Desperately need refurbishment. The room rate is twice the other 5 stars hotel.
Food at Golf Club is OK. Breakfast buffet only soso.
TripAdvisor Reviews Banyan Tree Phuket Thalang
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