“ How to Ruin Christmas! ”

Reviewed Jan 13, 2012

by josemaestre (1 review) , Spain

My sister has been living in Manila for the last two years, so for Christmas 2011 five members of our family decided to visit her and get to know the lovely country that Filipinas is. The trip in general was amazing: great people, outstanding islands with endless white sand beaches, the best diving spots I've ever been, delicious food, ... And then the best resort we had booked turned out to be the worst nightmare ever dreamed: BAHAY BAKASYUNAN SA CAMIGUIN.

We had booked with them 3 nights through one of the packages they offer, which included:
- Round trip transfer from CDO Airport to the Resort (Van from CDO airport to Balingoan port + Ferry from Balingoan port to Benoni port + Van from Benoni port to the Resort)
- 3 double deluxe see view rooms with breakfast
- 1 day and a half Island tour with driver.

The first one was right in our faces. After several emails and confirming our flight arrival with them, we were surprised to find out that there was no one at the airport waiting for us. We decided to call the resort to inquire regarding our transfer, getting as answer "yes ma'am, the van would be there in 10 minutes"... 15 minutes passed and we called again getting the same simple answer... After calling several times during two hours ( from 11.30 to 13.30), getting the same answer all the time both, under a 30 Celsius degrees and an uneasy environment, we decided to rent a new van on our own to get to the hotel. We arrived at the Resort 2 hours late, angry, tense and knackered; instead of during day time we arrived there at night, we wanted to dive the next day but the dive shops were already closed so we couldn't organize it and we didn't hear a mere apology from the management team of the hotel.

When we thought that nothing worst could happen, a day later, our new years eve got ruined thanks to the incompetency of the hotel. We were leaving on January 1st to Manila so, before enjoying new years dinner, at 8pm, we asked front office about the recommended departure time to get to the airport safely, and their great professional answer was "Ma'am, I'm sorry but all the Ferrys departing tomorrow from the island were cancelled yesterday"... Incredible but true, they knew a day in advance that there was no way to leave the island and that we were flying back home, but nobody told us until we asked, that's what I call great customer service. Our plan was to enjoy December 31st until late at night, but instead we were worried all night long and had to go to bed early because we were told that there could be news from the Ferrys at 6 am.

Finally there was a ferry at 13:00. Due to all the problems with the transfers that they had caused us, we couldn't trust them anymore so we agreed with front office to pay half of the remaining balance once we got home. We we're about to leave in the van when suddenly the agreed remaining balance duplicated. We were forced to find our own way to the port, since the ferry was leaving and their van was not going anywhere. After this outrage and ill-treatment we arrived stressed and upset to the port, where we had to face the last and most humiliating situation imaginable. six policemen were waiting for us, along with somebody from the resort. They decided to block the departure of the ferry, making us feel like convicts. Finally we had to pay whatever cash we had left in our pockets not to miss our plane, and went back home feeling completely deceived and swindled because our holidays had been destroyed by the incompetency of the manager, who was unable to solve the problems that he himself had caused.

My sister booked the most expensive hotel in town and paid extra to ensure the perfect holidays, but thanks to the manager of the hotel they ended up being a nightmare. Bbc was able to ruin what could have been the perfect holidays

This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

“ A great experience, a perfect place to unwind and relax. ”

Reviewed Oct 25, 2011

by ehl-ehy (1 review) Paranaque City , Philippines

The place is so great, from the main entrance, the reception area ( i love the concept of the place). The room is great and the food too. The place is perfect for family, barkadas or honeymooners.

This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

“ Quaint little Paradise ”

Reviewed Jul 1, 2011

by catiechan (2 reviews) , Philippines

Overall, BBC is a nice play to stay at after a long day of touring around Camiguin. It's very relaxing, the service is awesome

This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

“ I would love to go back here ”

Reviewed Aug 10, 2010

by gelipul (2 reviews) , Philippines

The place is so calm and romantic and the people are nice. Hopefully I could go back here one day so I could try out their scooters and maybe drive along the roads during sunset. So nice!:)

The food were just okay, though. :|

This review is the subjective opinion of a TravelPod member and not of TravelPod.com.