The Cove Atlantis
Travel Blogs from Paradise Island
... s Guide to the Galaxy, but I never was much of an artist) actually danced for few seconds with Mickey Mouse before being pushed out of the way by a broom.
Others of the passengers cartoons, which varied in quality as you can imagine, ran with Donald Duck, fell over cliffs with Goofy and scratched their bums on trees with Baloo.
There were hundreds of these newly drawn characters having a right old time with all the ...
... up my **** completely. And so we turned up at the party... It was being held in Lyford Cay Hotel Clubhouse, an exclusive and very expensive area in Nassau. The party was being held outside overlooking the beach and the best way to explain what happened next is to refer to a scene in one of the Bridget Jones films. You know the bit where Bridget doesn't get the memo that the garden party she is attending is no longer doing the sluts and vicars theme and yet she turns up ...
... this because I have a funny story to tell. After that party finished there was an after party at another part of the boat and Hamish and I made our way there as the girls went to bed. In the elevator we were joined by a group of people, mostly girls. They were all talking and we quickly found out all the guys were gay. One of them asked me if I was gay and I said no and he said to me 'How many drinks till you are?' Just something I found ...
So, The "Cleaners" (The Risk Management and Customer Relations Department) went on conference to brainstorm some ideas to save the world, one risk at a time and one customer complaint at a time!! Where could we do such thinking? THE BAHAMAS!!
So off we toddled to Florida to board the Royal Caribbean's Majesty of the Seas. I was pretty excited to see what it would be like to go on a cruise with the big companies. I've only done ...
... to, Anthony’s Grill, which was AWESOME for breakfast/dinner! Very inexpensive!
There are so many things to enjoy at Atlantis: Aquaventure, the pools, Dolphin Cay, water activities, etc. Be sure to check out the Marine Habitat! AMAZING! We couldn’t get enough of the underground aquarium (which is located inside the Lagoon Bar Restaurant)!
If you’re into a good “island cocktail”, then stroll the beach! We ran into a local ...
How has this resort rated in the past?
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Historical Traveler Reviews The Cove Atlantis Paradise Island
Absolutely WONDERFUL VACATION
My boyfriend and I just returned a week ago from visiting the new Cove atlantis on paradise Island, and it was absolutely fantastic. I was worried before I left because I read alot of bad reviews, but fortunately I didn't experience any of the things people complained about. The room was awesome, some people say its crazy to pay so much since you don't spend alot of time in the room. I think it was worth every penny though, it was nice to come back to such a nice room everynight. We stayed in a Deluxe Ocean suite and our view was amazing. Every morning I woke up and went out on my balcony to take in how beautiful it was. The weather was perfect everyday, but it is the bahamas so I guess that is a given. We arrived sunday around 4 and left the following thursday around 1. The property is huge but we managed to walk around and see everything over the 3 whole full days we had. For those who do not like to walk I could see where this place could be a challenge, we did not mind though. It gave us a chance to burn off the calories from all the amazing meals we had. We ate at the Mesa grill, 2 nights in a row actually. And it was a great meal,good service beautiful restaurant. Also we ate breakfast at Mosaic a buffet at the cove. By far the BEST buffet restaurant EVER! Breakfast is $25 a person,so many great choices and the food was great. We also had lunch there our last day and that was equally amazing. We went off the property to a place called the poop deck for lunch one day. This place was very good, busy but very good fresh seafood. Definately try the conch- a must try in the bahamas. The restaurant had photos and autographs of alot of famous people who ate there. It was about a $10 cab ride from the hotel, well worth it. Down by the marina through the casino, was a very nice place. There is a dozen of beautiful yachts to gawk at, and we found a nice restuarant Cafe martinque. We ate there our last night, very very exspensive but by far the best dinner I have ever had. The service was great, the atmosphere was equally as wonderful. It was a night we will always remember.
As for the pools and beaches the ones at the Cove compared to when you walk through the main pools and beaches for the atlantis is night and day. The cove beach was very quiet and relaxing. There is alot of larger families and kids running through the others. Which me and my boyfriend love kids, but if you want something more quiet the cove is the place. The adult pool was nice, but I think it was a little overrated. Very loud music which is fine Im young, but not very relaxing. And the drinks were way over priced even for the bahamas. $25 and UP for cocktails, its a little steap. Yet down at the Cove beach drinks were $10 cheaper.
Over all everything was great, I really cant think of anything to complain about. It is very exspensive but I was ready for that before I left. OH and I Almost forgot the Dolphin cay. Where you get to interact with dolphins. Great thing to experience, I definately recommend this. Overall we enjoyed ourselves immensly and I definately plan to return one day. Please feel free to contact me if anyone wants any tips or has any questions, if you are visiting soon. There is alot more stuff we experienced that I left out, but i think my review is long enough.
JUST FINE -- RELAX
The Cove was exactly what i thought it would be. Expectations were high and so were the prices, but they did at least meet them (somewhat). We arrived(my girlfriend and i) to be greeted by a very happy guard at the car entry gate. When we got to the hotel it was beautiful,adult contemp.,and tried to be very chic. It was new and clean thats all i cared about. Our belman was very pleasant and tried hard to tell us stuff we alredy knew about the hotel (sweet but needs more training). Our room was fine, no problems everything worked. The view was great, the air was fresh, and it was warm, that again is all i cared about. We stayed for four days and just tried to relax -- it was just fine people. It seems as though every review you read is negative, but its really not the case. Rich People should not go here -- you expect to much out of people and life -- and probably are always dissappointed -- its not for you. Poor people can't afford it -- way to expensive REMEMBER THOUGH YOU PAY FOR THE VIEW , OCEAN, WARMTH, SAFETY, its not the suburbs its not AMERICA people -- everything is imported to a little island made for tourits and vacationers. Appreciate the time you have with family, friends and loved ones and appreciate this country( Bahamas in general) and its people.
Heres the 911
Ocean-warm and clear, Private beaches, Pools, Nice atmosphere(views), Dolphin experience we had ,Casino (only if you win), Water Rides and activities such as helicoptor tours, jet skies, fishing trips,dolphin encounters,scooters down town, Restaurants,Sharks, Room (somewhat).
Staff -- somewhat rude and not knowledgable at all -- its like 30% good 70% bad
Tipping is funny in the bahamas -- gratuity is added in everywhere even though its feels as though you have to tip still -- stay low 5 dollars is fine most of the time (help with bags, car services, waitresses on the beach)
Room -- seemed not always cleaned to perfection -- though still cleaned not good enough (bring disinfecting wipes it helps - just to make sure)
Prices -- if you dont know check it out first -- its crazy expensive!! -- BUT REMEMBER YOU PAY FOR THE VIEW, OCEAN, ETC...
some drinks are 25 dollars -- yea i wrote 25 dollars
Phone -- get a BAHAMIAN PHONE CARD -- there are phones before and after the casino you can use and that everyone uses! -- i own my own business and i had to call alot -- calling from the room was almost impossible -- my sprint phone card didn' t even work!
Relax your on vacation take long walks around the grounds -- its so safe its ridiculous -- staff everywhere even late at night when you come home from the casino broke.
EAT AT :
Mosaic -- most bang for your buck(buffet style -don't be turned off its good food) -- food is great and almost anything you can think of they have to offer ( smoked salmon, crepes and bagels to french toast and omlets prepared right in front of you - yogurts, cereals, fresh fruit, anything you can think of.
MESA Grill -- wonderful service, excellent food, 5 out of 5 Go there!!!
Cafe Martinque -- EVEN better, Food was some of the best i've ever had (im in the restaurant business -- trust me they know what they ' re doing (one complaint -- they might of thought we didn't realize our wine was not the one we selected but we did -- even though the wine we receieved was if not the same in quality and taste ( we knew ), it seemed as though since we where a young couple they shrugged it off -- happens a lot to young people i think.
Jamba Juice -- great snack , healthy alternative ( enjoy staring at giant yachts all day when you go get one, you won't believe the money)
Our hotel also had great food -- cheap by resort standards -- BETTER DRINKS THOUGH !!!
Try the POOP DECK -- its off the resort but well worth it -- normal american prices for food -- mostly seafood - you can check out there walls of fame -- a lot of famous people have been there even though it doesn't seem like people would go there ( that is famous people -- you'll be surprised with some of the names you read( a list stars).
Again enjoy yourself - spend some money (not to much though) -- gamble some too -- lye on the beach - swim in the ocean and don't touch your MINIBAR --sensors everywhere
I wont get into the nitty gritty of our stay but I will tell fellow readers to head the advice of the reviews below. The service is sub par....and I'm being nice. Not to say that they cant turn things around in a few months, seeing as it is a new property. But I WILL NOT GO BACK TO CHECK. The property itself is really nice (with the exception of the construction going on right across from the pool)but my personal opinion is that time just wasnt taken to train the staff in the manner they shoudl have. Especially if you are paying $600 and up.
It was a wonderful vacation in a perfect place
We enjoyed every day of this vacation.
The room was excellent -- large and bright. The view was picture perfect -- see attached photos. The food was pricey but in was good to excellent in all but one restaurants we attended.
I had few postings in the forums in many more details, but let me itemize few things here:
1. The Cove Atlantis -- magnificent, new, fresh, beautiful. It looks and feels like an elegant upscale hotel. The two-story lobby and the passageway are impressive. We did not have a hairdryer in the room - we called and it was delivered in a few minutes.
2. The service and the staff -- we never had a problem, everything was as it should be, When something did not work or was missing - they brought it up few minutes after the phone call. We arranged a babysitter for two nights -- and she was always at the door ahead of time. Everyone we met was friendly, helpful and most of the people were talkative and ready to chat.
3. The food -- The Mosaic in the Cove was a head above the older Marketplace (in the Royal towers) -- slightly pricier relative to the Marketplace but the food is excellent at the Mosaic. The Mesa Grill -- you need to love a spicy food and be ready that they are not overcooking the meats (as nobody should except for medical reasons) -- so if you like your medium rare steak hot and spicy -- this is the place for you. We also liked the opportunity to chat (even if for a few seconds) with a TV personality 'Iron Chef Bobby Flay' who is still there. Other Atlantis restaurants we visited had a lot of charm and character -- Dune is excellent for its food and the views: imagine dining at the sunset sitting under the palm trees on the ocean shore with the surf noise in the background. The Cafe Martinique -- excellent atmosphere of the 1930-s. Excellent food, desserts. One problem we had -- the Bahamian Club. The food was somewhat off (too oily, too heavy), and there is no view to talk about -- it has not a single window.
4. The pools and the ocean: as good as the pictures look. The Cove-only pools behind the Cove are not crowded, always lots of free chaises. Staff is always offering to get a chaise for you and put towels. Towels and chaises are also different for Cove guests. The pool is much warmer (which is ok sometimes, but sometimes feels like a hot tub). The poolside cafe service is very prompt -- it never took more than 5-10 minutes before the order (cocktail or hot dog, no matter) was delivered.
5. The casino: the poolside casino did not work when we were there -- but the Atlantis casino is good. There are only two porblems -- they do not have Texas Hold'em and their comp program is not too generous -- I was playing craps for about 4 hours total (At the bet sizes $10-15) and it did not get me any comps.
6. Who should stay there: I believe the Cove is the most fitting for families with 14-18 y.o. children. Smaller childer will have a lot of fun, but they will be equally happy in the cheaper towers of Atlantis. The couples without children might find Atlantis too kids-friendly, even in this adults-preferred section.
Beautiful, but needs a new staff
We spent 6 nights at the Cove, Atlantis and absolutely adored the ability to be near Atlantis' activities, but in a gorgeous setting with lovely rooms. We traveled with our 15 year old daughter and her friend, and enjoyed the adjoining rooms connected by a private vestibule. But from the moment we attempted to check in, the horrendous service that characterized the entire stay was evident. This is not a Ritz Carlton, a Four Seasons, or close to any of the nicer hotels in South Beach. The staff is pretentious and acts like they are doing you a favor to check and see if your room is ready at 3:30 when they guarantee check in by 3:00. Each afternoon the lobby is filled with tired looking travelors, and the staff never attempts to rectify the problem. But the experience with check in pales next to the staff's decision to freeze our room keys without telling us in the middle of the day Wed. because of problems with credit authorization (this even though the rooms were prepaid, and they were only concerned with food and phone charges). No one at the desk knew the card was purposefully frozen, so they kept giving my husband new keys, and couldn't understand why it wouldn't work. He wasted an hour and a half of a sunny afternoon before they realized the problem, and that it was a computer glitch from the beginning. Did they even send an apology note? Nothing but attitude. This pretentious attitude was again in evidence by the new adult pool staff. The pool opened the week of our stay, and we saw people using it and wandered over. A security person stopped us and told us the pool was only for people staying at the Cove. When we displayed our Cove bracelets, he further explained that today was invitation only before it opened. Since we had never been told that the pool wouldn't be open, and told on check in that it would be open Wed, we were more than perplexed on Wed. when we were not allowed to use our pool's hotel. Ultimately, the hotel seems to be using its swanky South Beach styled new pool as a perk for high rollers at Atlantis. We visited the next day, after being told that we couldn't enter from the beach, and found it to be a lovely area, if only the Cove employees were replaced by the pool staff from the other Atlantis properties. These people are helpful and friendly. They laughed when I told them how staff at the Cove had told us it would be a five minute walk under a breezeway to the Royal Towers. No one at the Cove had bothered to take the walk and discover that the only entrance to the Royal Towers is through the Spa, which closes at 10. Then the walk involves doubling back through the lagoons and pools, and is an additional 15 minutes.
On a high note, the food at Mesa, Bobby Flay's new restaurant is superb, as was his staff. The food at Mosaic, the Cove's buffet restaurant, is uneven. And the staff, like everywhere else, was unpleasant.
Don't waste your money
The Cove Atlantis is not near what it has been advertised to be. My husband and I just spent a week at the resort, and I do not want to relive the disappointment and the anger we had during our stay.
So I will keep this review short. DO NOT STAY AT THIS RESORT. I am a frequent traveler, and you can find much better service and ammenities for the price. A large portion of the ammenities that were promised to us were not available. Guests were constantly complaining to staff about unkept rooms, cold showers, TV/Radios that did not work, unaccessibility to ammenities, and overall poor service and flat out ignorance by the hotel staff.
*****If you are a couple who is looking to get away from children, you do not want to stay here. There are children running everywhere. We wanted to get away from all the families by staying at the ultra-chic adult pool and gaming area; but that too was not available to us. The hotel had security stopping and redirecting everyone that tried to walk over to it. We felt like we were trespassing on private property, when really we were paying for the area to be open to us.
******If you decide to stay here, do not expect quick service, if any at all. They don't call it "Island Time" for nothing.
******If you are dying to stay in the Bahamas, go to the Four Seasons Great Exuma. You will not be disappointed with the service. Stay away from Nassau and Paradise Island.
Give it 6 months
We just got back from a week at The Cove, Apr 13th to 19th. Our arrival went smoothly, check in was a breeze in VIP (we gamble a fair bit). The entry area is absolutely beautiful. We had a representative walk us to our rooms, he was very friendly and answered all our questions well...even those about the complaints that we read about online.
It is still a bit of a joke that the property has so many "bugs" at this point and honestly probably 90% of the people that are trying to handle those complaints can't really do much to help the situation. I definitely think they need to hire/train LOTS more employees, from Housekeepers to Cooks.
All the employees we encountered were friendly except for the ones at Cove's Bell Desk where you get your limo. Ours was 45 minutes late to take us back to the airport and they were acting so rude towards us like it was our fault. Unbelievable.
Our rooms ended up being nice, not perfect, but an absolutely amazing view and large balcony. We had a Sapphire Suite with an adjoining regular room. Our view was of the Ocean and Royal Towers so we couldn't see the construction on the other side which was a little ugly & noisy. I'll be honest, I'm not sure what the rooms cost because they are comped by the casino so as far as value for the money I have no idea...
The hot water was slow, housekeeping slow, room service mediocre at best, our tvs didn't work the first day and the room actually seemed dusty like it probably didn't get a final clean after construction. There were lots of little things wrong with the room like missing tiles in the shower and drain plugs that didn't work. The A/C was sporadic.
The robes & the towels are very very nice if your maid remembers to leave you some of them. lol
I got out of the shower one morning and reached into the cabinet to get a towel and there were none so I looked in the closet for the robes and she had taken them too!
There were 9 in our group including 4 kids ages 1,3,10 & 13 so dining out was a bit of a challenge. We had great breakfasts at Mosaic, and an absolutely perfect dinner at Seafire in the Marina.
Seafire was one of the best dining experiences we have had recently because their timing was perfect along with their food which is extremely important for us. (If you have kids you'll really understand and appreciate not having to wait 30 minutes for appetizers) I think we were in and out of there in 1 1/2 hours with our steaks cooked perfectly! Some kind of record.
The kids loved Murray's Deli & the Pizzeria and Marketplace buffet.
Mesa Grill was another story and we thought we were so lucky to even get a reservation.
It took FOREVER to get the appetizers and although they were good it was just too long to wait with the younger kids. We even communicated to our server when we sat down that we needed speedy service if possible. We had a late reservation and the restaurant was not busy so he said no problem. But the biggest mess was our entrees. We ordered 5 steaks and only 2 of them were cooked properly, and after waiting an hour and 15 minutes for them to arrive we were very dissapointed. Of course we sent them back but when they came out of the kitchen again they were worse than the first time. A med/well that we had ordered was honestly dripping blood. Totally unacceptable.
The manager was also kind of a jerk because of course he offered to take them off the bill...oh great...so we got to leave the restaurant at 10:30 at night with 3 guests that basically didn't even get to eat. Nice.
I don't know what was going on there... maybe he was ticked that we brought the kids? Whatever, we travel extensively and have thankfully not had an experience like that in an upscale restaurant.
We'll never waist our time with Mesa Grill again.
Bottom line, just go to Atlantis especially if you have kids. If you can afford it or like to gamble especially I'm sure the Cove will be great in 6 months. The casino reps here are great for comps.
We also recommend the Royal towers. The pools, ocean, lazy river and slides are truly spectacular. You won't be dissapointed if you aren't on too strict of a budget. I will warn you it is very expensive from the moment that you set foot in the airport compared to places like Disney and if you are expecting service like in Las Vegas, don't hold your breath. To eat cheaper get burgers by the pools they are excellent and the bags of Pineapple are 8 bucks there but one taste and you'll get over it!
Cove has great potential when up and running
we got home last night after 13 nights stay at the cove.we arrived in their first week and expected the worst we were booked at royal towers but saw website in jan and upgraded not realising that we would be among the first to stay there B A led me to believe it was open already only found out after booking changed.
First let me tell you i am a fussy madame we stay at one and only in Maldives Kanaharu & st Geran Mauritius Dubai Royal Mirage & Breakers in Palm Beach on our summer hols to Disney. we have 2 boys 8 & 10 so i know good .we were met at front desk by a very nice lady named Shebonne who took us to our room it was not ready they had not even taken wrapper of matresse she imediatly comp'ed us dinner at their restaurant Mosiac with out me having a chance to complain. It is by far the coolest buffet restaurant i have seen the food was very good lovely sushi .Now turn down was nearly never done & the maids to do the rooms are the most hopeless bunch they do the least possible do not wash dirty glasses cups never made up boys beds they let down the hotel big time you come back to your room late with v tired kids & have to hunt them down in the end night 4 we moved to room with 2 qeen beds . The adult pool not open beach bar not open they had to dig up main pool & re lay cement but we came back to letter in our room on day 3 giving us3 free nights they know they are in a bad way & have opened too early.The main pool over looks the construction not nice request a room with view of Alantis & you will not have to see this mess .Our main complaint was they are not properly up and running and should not be charging full whack yet when all is up & running it will give you a cool Miami vibe hotel on the edge of fantistic complex for kids. Every night we walked to Marina village (great atmosphere) got boys ice cream listened to music at Bimini Rd then we would often eat at bar in Nobu situated in casino after walk around the Dig which we all enjoyed . Oh the manta ray is being released in to the sea in june he is beautiful.
The new iazy river is nothing but really fast at some points.New rides are excellent .Do contact me for more info .Florance the manager helped us with our complaints she as was Shiobane were very good .If you are bored of Disney for kids & want something glam for yourselves this is going to be it service is i think down partley to the fact that you are still in the Carribean great service in Dubia but now they really do have construction going on. Will post photos soon but am very jet lagged
Not Ready For Prime Time
We just returned from a week at The Cove at The Atlantis and would echo the other posts in that once the bugs are worked out, this will probably be an exceptional destination. The problem is there are many small bugs. With a price point consistent with what is offered at the Ocean Club or the Four Seasons on Exuma, things should be perfect and they were far from it. I understand that part of the cost of the Atlantis goes for all the diversions, but even so, there were many minor irritations that marred what could have been an excellent trip. This was our third trip to the Atlantis in the past seven years, so we do have some point of reference.
Town Car pick up at the airport went off without a hitch. With only carry on bags, we walked off the plane, cleared customs and walked outside where an attendant met us and summoned a limo for the trip to Paradise Island. Five minutes later we were on our way. The attendant told us that there is a new system at The Cove that permits immediate check in, which sounded good to us. Unfortunately, immediate check in means that while they will check you in and assign a room, you cannot get into it.
We arrived shortly after 2PM, were told our room would be ready at 3 and that we were free to "walk around". I asked about going to the pool or the beach and they said that we could change at the pool. We did not feel like schlepping our bags down to the pool bathroom, so we headed over to the Atlantis to kill some time. Three days later, I discovered the Transit Lounge, which would have made an immediate pool or beach trip a breeze. Too bad the staff was not aware of it. By 3:30, our rooms were still not ready, so I asked if we could be assigned rooms that were. Makes sense to me, but you would have thought I asked them to design a manned spaceflight to Jupiter. The front desk agent disappeared for some length of time, not unlike the car salesman who has to "talk with their manager". As 4 PM approached, they assigned us two new rooms.
If only we could get into them. It took four trips up and down to the 20th floor to finally get keys that worked, and then the lock on one of the rooms was broken so that it would not latch. Back downstairs again and finally an agent came upstairs with us and used a manually keyed card to let us in. Fortunately, the six elevators were all in working order and were very fast. Then we had to wait for our bags, but they eventually showed up. Keys randomly quit working several more times over the next few days, and we were inexplicably checked out on two separate occasions which prevented us from using our charge card. Back to the front desk yet again.
The rooms are very nice. The renderings are accurate and the rooms are spacious, but I would not call them luxurious. The bathrooms are also very nice and are quite unique. If you had small kids, the fold out sofa would be fine, but since we have a 16 yr old, we got the second room that adjoins in what we thought was a novel way. We normally take a friend for him but this time, we wanted some private family time. Two adjoining rooms share an entry alcove that uses the keys for each room (assuming your key works) instead of the more traditional inner door. This is a pretty clever idea and is quite functional.
Since the place was still relatively new, there were many punch list items that had yet to be handled: tub drains that would not close, doors that stuck, access hatches in the closet that fell open and nearly bonked me on the head, televisions that had no sound, froze up, or showed static; phones that would not work (pretty tough to order room service that way), frayed carpet, spotty air conditioning, an exposed nail, and extended waits for hot water. On three separate days, while taking a nice late afternoon siesta after a day at the pool and the beach, the fire alarm jolted us awake. They said they were testing the system, but that was pretty annoying.
The bed was ok. Not as comfortable as say a W or Four Seasons bed, but about what you get in a nice Marrioitt Courtyard. They had great bed linens, but they do not change them every day, which I guess I can understand with the conservation of water resources a big issue in the Bahamas. However, I think they should let guests know this. There was no card or other way to notify housekeeping if you wanted new bed linens. On the third day, we wrote a note and received new linens that day. It can get a little sticky at night when the AC quits, so the new linens were welcome. I also prefer foam pillow to feather, but they do not offer any. Instead, they give you a cushion from the sofa, and I glommed a pillowcase off of our housekeeper. I thought every hotel offered foam or feather pillows, so that was a little odd.
Housekeeping was a little slow. Most times the rooms were made up by 2 or 3PM, but that is a little late when you go down for breakfast at 9 flip on the make up room light and spend the day outside of the room.
The cascade pools were very nice, even if they were a bit too warm. It was hard to get refreshed in 88° water, but the ocean was beautiful. One of the pools had chipped concrete so I am sure it will need to be drained in order to be repaired in the near future. The adult pool and outdoor casino were not open as advertised, which disappointed us, but there was plenty of room on the open pool decks, and it was easy to get chairs any time of the day. It is great to have access to the craziness of the Atlantis water features, then with a short walk, return to the quiet and peaceful enclave of The Cove. Security was tight and they monitored the pools closely to ensure only Cove guests had access.
For the next six moths or so, there is construction at the new residential tower overlooking the Cascade pools. I heard some guests griping about the noise, but it did not bother me.
There was a violent thunderstorm one night which knocked over several palm trees, and washed out a few walkways, but the grounds keeping staff were highly efficient and by noon the next day, the trees were replanted and things were back to normal.
The Cove's buffet restaurant, Mosaic, was a good value for breakfast. They executed a buffet at an extremely high level and the food was very good for this type of operation. The food display was exceptional and the room is beautiful. There were no long waits and servers were prompt and efficient. We ate at Bobby Flay's Mesa Grill and it was so good, we cancelled another reservation and returned again later in the week. It was right up there with his Las Vegas and New York operations. We also liked Café Martinique. How can you go wrong with a world-class chef like Chef Jean Gorge Vongerichten and a setting in the Bahamas? The food is a mix of classics like Dover Sole and Bananas Foster along with more contemporary dishes. Our captain, Mel was probably the most polished server I have ever had and the evening was truly one to remember. We also ate at Casa D'Angelo, and while the food was good, the service was somewhat indifferent. I cannot imagine that the Gourmet Dining Plan is a good deal. If you have breakfast at Mosaic for $25, then for dinner have a $20 appetizer, a $60 entrée and a $15 dessert, its just about the cost of the meal plan. Go a la carte...it gives your more flexibility. And I cannot figure out the restaurant dress code requirements. While the better restaurants say they require Resort Elegant dress (no shorts, tennis shoes or collarless shirts), nobody was turned away and we saw several patrons dressed more casually. I guess they should advertise the dress code as a "suggested" dress code. We followed the rules, but not everyone else did.
We encountered several issues with food billings, We purchased the $118 per day meal plan, and we were overcharged on our folio for every meal. It took a little time to straighten out, but fortunately, I kept the individual meal receipts and although the front desk staff kept disappearing to that mysterious back room, we finally got it worked out. It only took about 30 minutes to deal with (!).
When we were about to check out, I went to the front desk again and asked for a copy of my folios. They gave me one which just had room charges and one with the corrected incidental charges. However, the room charges were less expensive that the rates we were quoted. The attendant realized what she had given us and she said, "you are not supposed to see that". Huh? We spend six grand and they will not give you an accurate accounting of the room charges? She stated that "we booked or rooms through Paradise Island Tours, not the Atlantis." Not so. I booked off their web site, so to me, the Atlantis is the Atlantis. I will get to the bottom of the billing when I have some time in the next week.
Without exception, all the staff was courteous and friendly. They were are very polite and tried to be as helpful as they could be. I cannot fault the staff for anything we encountered. This is a failure of management. The hotel just opened a month too soon. They should have waited and gotten things plus-perfect for the first wave of customers.
If you get the Town Car service to the airport, double check your pick up time. They had us scheduled for the wrong time and although I confirmed the correct time with the bell desk, they still had it wrong.
In summary, The Cove is not ready for prime time. This could be an outstanding place, but they need to refine their operation and unfortunately, they need to use guests like us as guinea pigs. Restaurants often use "soft openings" to work out the kinks, but I guess the economics of a place like The Cove will not permit that. I am not sure I will return. With a teenager, the water features are a blast, but once he is off to college and the diversions of the Atlantis become less important, I think we would probably opt for The Ocean Club or the Four Seasons. I would like to see them get this right. But they need to expend the effort to do so.
Construction began at 8am, pounding, hammering, drilling ,vibration, it continued till 1pm at which time I called and complained. I was sent to voicemail. I left a message, but no one called back. So I called a second time and was transferred to a line that rang 28 times with no answer. I went downstairs and asked for a manager. The manager apologized, but offered to do nothing. I demanded a room change and they asked me to sit down and wait. Almost one hour later I was given a new room key. I went to the room watched some tv and ultimately fell asleep. Early the next morning I awoke to a horrid smell that filled the room. I vomitted it and then went outside my door and saw they were staining the wood. I called the manager and was sent to voicemail. I called back and said it was an emergency. Finally the manager arrived at the room and apologized. The manager said "just wait awhile and the smell will go away." I packed up and abandoned the room, checked out and went home with a promise to NEVER go back to Atlantis or any of its properties. Horrible service.