The Cove Atlantis
Travel Blogs from Paradise Island
While we are used to hiking, kayaking, and rafting away our most typical vacations, we opted to go to Atlantis for three nights to try something new. The something new, of course, had to have an adventure element. So, here we are just under a week away from our 3-night trip to Atlantis. The internet research so far leads us …
Spent a couple of days in the Bahamas thanks to Schaff's family. Hanging out by the pool, gambling and hanging out in the bar/club at night.
We ended up having a table next to Patrick Ewing and some other people from the NBA. Ewing is a giant human.
Just 3 months after we started dating we visited the Atlantis, Paradise Island, with my parents over spring break. It was an amazing first trip together - perfect weather, beautiful beaches, and a fantastic resort!
I really don't enjoy the pool and margarita scence, so I hated being stuck in Atlantis. I was ready to leave on day 2.
We arrived n saturday April 22. We took a van to the Atlantis and checked in. Rooms are ok. The suite is big but all rooms have a faded look and feel.
How has this resort rated in the past?
Historical Traveler Reviews The Cove Atlantis Paradise Island
My boyfriend and I just returned a week ago from visiting the new Cove atlantis on paradise Island, and it was absolutely fantastic. I was worried before I left because I read alot of bad reviews, but fortunately I didn't experience any of the things people complained about. The room was awesome, some people say its crazy to pay so much since you don't spend alot of time in the room. I think it was worth every penny though, it was nice to come back to such a nice room everynight. We stayed in a Deluxe Ocean suite and our view was amazing. Every morning I woke up and went out on my balcony to take in how beautiful it was. The weather was perfect everyday, but it is the bahamas so I guess that is a given. We arrived sunday around 4 and left the following thursday around 1. The property is huge but we managed to walk around and see everything over the 3 whole full days we had. For those who do not like to walk I could see where this place could be a challenge, we did not mind though. It gave us a chance to burn off the calories from all the amazing meals we had. We ate at the Mesa grill, 2 nights in a row actually. And it was a great meal,good service beautiful restaurant. Also we ate breakfast at Mosaic a buffet at the cove. By far the BEST buffet restaurant EVER! Breakfast is $25 a person,so many great choices and the food was great. We also had lunch there our last day and that was equally amazing. We went off the property to a place called the poop deck for lunch one day. This place was very good, busy but very good fresh seafood. Definately try the conch- a must try in the bahamas. The restaurant had photos and autographs of alot of famous people who ate there. It was about a $10 cab ride from the hotel, well worth it. Down by the marina through the casino, was a very nice place. There is a dozen of beautiful yachts to gawk at, and we found a nice restuarant Cafe martinque. We ate there our last night, very very exspensive but by far the best dinner I have ever had. The service was great, the atmosphere was equally as wonderful. It was a night we will always remember.
The Cove was exactly what i thought it would be. Expectations were high and so were the prices, but they did at least meet them (somewhat). We arrived(my girlfriend and i) to be greeted by a very happy guard at the car entry gate. When we got to the hotel it was beautiful,adult contemp.,and tried to be very chic. It was new and clean thats all i cared about. Our belman was very pleasant and tried hard to tell us stuff we alredy knew about the hotel (sweet but needs more training). Our room was fine, no problems everything worked. The view was great, the air was fresh, and it was warm, that again is all i cared about. We stayed for four days and just tried to relax -- it was just fine people. It seems as though every review you read is negative, but its really not the case. Rich People should not go here -- you expect to much out of people and life -- and probably are always dissappointed -- its not for you. Poor people can't afford it -- way to expensive REMEMBER THOUGH YOU PAY FOR THE VIEW , OCEAN, WARMTH, SAFETY, its not the suburbs its not AMERICA people -- everything is imported to a little island made for tourits and vacationers. Appreciate the time you have with family, friends and loved ones and appreciate this country( Bahamas in general) and its people.
I wont get into the nitty gritty of our stay but I will tell fellow readers to head the advice of the reviews below. The service is sub par....and I'm being nice. Not to say that they cant turn things around in a few months, seeing as it is a new property. But I WILL NOT GO BACK TO CHECK. The property itself is really nice (with the exception of the construction going on right across from the pool)but my personal opinion is that time just wasnt taken to train the staff in the manner they shoudl have. Especially if you are paying $600 and up.
We enjoyed every day of this vacation.
We spent 6 nights at the Cove, Atlantis and absolutely adored the ability to be near Atlantis' activities, but in a gorgeous setting with lovely rooms. We traveled with our 15 year old daughter and her friend, and enjoyed the adjoining rooms connected by a private vestibule. But from the moment we attempted to check in, the horrendous service that characterized the entire stay was evident. This is not a Ritz Carlton, a Four Seasons, or close to any of the nicer hotels in South Beach. The staff is pretentious and acts like they are doing you a favor to check and see if your room is ready at 3:30 when they guarantee check in by 3:00. Each afternoon the lobby is filled with tired looking travelors, and the staff never attempts to rectify the problem. But the experience with check in pales next to the staff's decision to freeze our room keys without telling us in the middle of the day Wed. because of problems with credit authorization (this even though the rooms were prepaid, and they were only concerned with food and phone charges). No one at the desk knew the card was purposefully frozen, so they kept giving my husband new keys, and couldn't understand why it wouldn't work. He wasted an hour and a half of a sunny afternoon before they realized the problem, and that it was a computer glitch from the beginning. Did they even send an apology note? Nothing but attitude. This pretentious attitude was again in evidence by the new adult pool staff. The pool opened the week of our stay, and we saw people using it and wandered over. A security person stopped us and told us the pool was only for people staying at the Cove. When we displayed our Cove bracelets, he further explained that today was invitation only before it opened. Since we had never been told that the pool wouldn't be open, and told on check in that it would be open Wed, we were more than perplexed on Wed. when we were not allowed to use our pool's hotel. Ultimately, the hotel seems to be using its swanky South Beach styled new pool as a perk for high rollers at Atlantis. We visited the next day, after being told that we couldn't enter from the beach, and found it to be a lovely area, if only the Cove employees were replaced by the pool staff from the other Atlantis properties. These people are helpful and friendly. They laughed when I told them how staff at the Cove had told us it would be a five minute walk under a breezeway to the Royal Towers. No one at the Cove had bothered to take the walk and discover that the only entrance to the Royal Towers is through the Spa, which closes at 10. Then the walk involves doubling back through the lagoons and pools, and is an additional 15 minutes.
The Cove Atlantis is not near what it has been advertised to be. My husband and I just spent a week at the resort, and I do not want to relive the disappointment and the anger we had during our stay.
We just got back from a week at The Cove, Apr 13th to 19th. Our arrival went smoothly, check in was a breeze in VIP (we gamble a fair bit). The entry area is absolutely beautiful. We had a representative walk us to our rooms, he was very friendly and answered all our questions well...even those about the complaints that we read about online.
we got home last night after 13 nights stay at the cove.we arrived in their first week and expected the worst we were booked at royal towers but saw website in jan and upgraded not realising that we would be among the first to stay there B A led me to believe it was open already only found out after booking changed.
We just returned from a week at The Cove at The Atlantis and would echo the other posts in that once the bugs are worked out, this will probably be an exceptional destination. The problem is there are many small bugs. With a price point consistent with what is offered at the Ocean Club or the Four Seasons on Exuma, things should be perfect and they were far from it. I understand that part of the cost of the Atlantis goes for all the diversions, but even so, there were many minor irritations that marred what could have been an excellent trip. This was our third trip to the Atlantis in the past seven years, so we do have some point of reference.
Construction began at 8am, pounding, hammering, drilling ,vibration, it continued till 1pm at which time I called and complained. I was sent to voicemail. I left a message, but no one called back. So I called a second time and was transferred to a line that rang 28 times with no answer. I went downstairs and asked for a manager. The manager apologized, but offered to do nothing. I demanded a room change and they asked me to sit down and wait. Almost one hour later I was given a new room key. I went to the room watched some tv and ultimately fell asleep. Early the next morning I awoke to a horrid smell that filled the room. I vomitted it and then went outside my door and saw they were staining the wood. I called the manager and was sent to voicemail. I called back and said it was an emergency. Finally the manager arrived at the room and apologized. The manager said "just wait awhile and the smell will go away." I packed up and abandoned the room, checked out and went home with a promise to NEVER go back to Atlantis or any of its properties. Horrible service.