Atlantis Casino Resort Spa
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Historical Traveler Reviews Atlantis Casino Resort Spa Reno
Great Hotel Stay!!!
My husband and I stayed at this Hotel from 4/13/03 thru 4/17/03. The service was great, the comps were great and the rooms were great. But best of all was the Shuttle driver named "Bill". We were told by several people that worked there that the shuttle to the airport would pick us up from the backdoor and that it came ever 1/2 hour. Well after sitting outside the backdoor for about 10 minutes the shuttle pulled up, we grabbed out bags and the shuttle driver saw that we had luggage and asked us if we were going to the airport or to the bowling tournament. We said to the airport. He told us the shuttle for the airport picks up from the front of the building. So we grabbed our luggage and proceeded to run to the front of the hotel, only to find out that it had just left and would not return for another 30 minutes. We were talking to the bellhop when the bowling league shuttle driver suddenly appears and said he was more than happy to drive us to the airport on the way to the bowling tournament. Thank god!! We were so relieved. So there you have it. If it wasn't for "Bill" we would have missed our flight. Thanks again.
We live in Reno and still stay at the Atlantis when we get the opportunity (often). Our hostess Susan is terrific. The Atlantis has the best restauraunts in Reno, although, Monte Vigna (Italian) could be better. The Steakhouse is incredible. We like the Atlantis' promotions, their machines, and over the 5 years and many stays, we have only had a few small problems - most of which were immediately addressed. We seldom run into attitude and get good service from all. Their comp system is great for people who spend a reasonable amout of time playing, even small denominations. We do always stay in a nice room or two-room suite, which have coffee pots, bathrobes and jacuzzis. I guess you get what you pay for (or what your comps allow).
Don't stay there.
My friends and I stayed at the Atlantis Casino from 2/14/03 to 2/16/03. It was a terrible experience for all of us and we will not stay there again. When I made the reservation over the phone, I was not told that my rooms would be in a seperated building outside of the hotel. It was a two-story building like a motel 6. The staff gave us very poor direction to our rooms at the Motorlodge. They even didn't mention any word about "outside of the hotel". We were very upset that we needed to existed the hotel and walked in the cold to get to our rooms. This hotel is the worse hotel I have ever stayed at. I reserved two non-smoking rooms and I was given to smelly smoking rooms. The rooms had no hair dryer, shower cap, coffee pot. The bathtubs were yellow. The TV was not working. In addition, we were all woke up by housekeeping staff at 8:30am. They even tried to open our doors. It was terrible. Don't stay there.
Don't get fooled like me.
A month ago I was looking for a nice hotel in Reno. Something that was on the strip (i.e. in Downtown) and something inexpensive and good. Atlantis Casino was advertised as being on the Strip and seemed reasonably inexpensive. I had high hopes of staying close to downtown and in a good room. But.. Atlantis is no where near downtown, it is beyond Reno Airport and somewhere on the outskirts of the city. The only reason it calls itself "On the Strip" is because it is located miles away on the same road that passes through downtown. Much more worse is the room. Atlantis has three kinds of rooms, one of them is "Motel Lodge" type of room. Motel lodge is nothing but a shabby motel next to Atlantis. Some Super 6 that got bought by Atlantis, I guess. And Motel Lodge sucks big time. For the same price I paid for Motel Lodge I could have stayed at Reno-Hilton which is way better than Atlantis Motel Lodge. And the Saturday Buffet of Atlantis seems to be the most expensive in town at $21.00.
A Flipping Dive
A complete disappointment. There are much hotels away from downtown including the Peppermill and Nugget if you don't like downtown. Terrible service, dealers and casino hosts. I strongly would not recommend this hotel.
Great room and needs definite work on customer services/valet especiallt
Stayed at Atlantis for the second time on 11/15-17/02. Great Concierge room and great casino. Spent approximately $1K on slots. Told not enough points accumulated so no room comp. Surprised at this but okay. Didn't take care of a few issue with the room but okay. Spent another approximate $350 for hotel stay (not yet counting what two other players with me spent). but okay. Then get to the Valet where when we are ready to leave Valet parking, another Valet parks a customer's car in the no parking area so we cannot get out to leave. Inform Valet person (Mike) that car is blocking us from leaving where he states "well, you will just have to wait for other customer to finish loading" but okay. Customers are not in any rush to leave so by then I see another area to be able to go around customer. Mike gets in his vehicle and blocks that area also. I am very upset and yell at him to get out of the way so I can leave. He stops his vehicle, get out, states "what is your problem" and leaves his vehicle blocking my way. We will not be returning as customers and will tear up our player's cards. Need to work on Mike the Valet for better customer service skills. Need to work on assuring customer can leave when ready and exit is not blocked-- for added convenience if nothing else. This kind of customer treatment I do not say "okay" to.
Extra charges on bill
Stayed at the Atlantis 9/23/02. The hotel was nice, not really any problems until the bill came in the mail. The surcharges and the taxes on the surcharges will be removed (if you argue enough)and the slap you with all this MISC. stuff. They have good room rates advertised, but that's not what you get. Be careful and check your bill.
Spent two nights midweek August. Service and food were very good. Casino and grounds a lot smaller than Treasure Island in Las Vegas. Gym and pool only OK. But rooms very clean and nice and staff friendly.
Bad customer service
Last year, they didn't keep my guaranteed, reserved rooms. The hotel staff said they were sorry. Offered a smoking room which I truly detested. They said, "If you don't like it, you are welcome to try some other hotel." It was late. I took the room and thought this particular situation was a fluke. This year, I reserved rooms well in advance. They never mentioned a two-night minimum stay. I call two weeks before our arrival and wanted to cancel one night. They said it wasn't going to happen. It had to be a two night stay or nothing at all. I chose to go elsewhere given this horrible customer service. Found better luck at another major hotel casion with a lower rate *and a one night stay. Go figure. I don't know how they keep folks coming back...
Great Place to Stay
The hotel staff is very helpful and quite friendly. I stayed there in Oct. of 2001 and am staying there again in Aug. 2002. Clean fresh rooms. A great experience.
TripAdvisor Reviews Atlantis Casino Resort Spa Reno
Travel Blogs from Reno
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