Amara Resort & Spa, A Kimpton Hotel
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TravelPod Member ReviewsHotel Residence S.anna Bedonia
Not a bad base of operations...
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Residence S.anna Bedonia
We were really looking forward to finding our new favorite place in Sedona and sadly we were very disappointed. We got a great B&B rate on the internet, but when we arrived at the hotel, the room was extremely small, barely large enough for the two queen beds and a small table.
This was not any of the rooms they had showed on their web site. When we asked to be moved to another room, they moved us to a room overlooking a dumpster AND charged us a considerably larger amount of money. We couldn't get hot water in the shower. While the rooms were decorated nicely and the staff was friendly, they did not problem-solve well at all. No one even offered an apology for any of the problems we encountered. We ended up leaving early and moving to a nicer resort.
Hopefully with time they'll gain some experience.
Enjoyed our stay
We stayed here two nights in late November. The location was great -right in the heart of downtown Sedona. We found the staff warm and accomodating and the facilites above average. Our creek-side room was lovely as were the views from the terrace. They could use guest bathrobes in the rooms (which they tell us are coming). The outdoor hot tub was a little too hot one evening. The concierge did a great job setting us up with side by side in-room massages.
We would recommend this newcomer.
We joined friends at this new hotel last week, and could not have asked for more courteous service. The grounds are lovely, the setting awesome and our rooms clean and ultra contempory. The executive house keeper is wonderful and provided us with all our special requests. The kitchen is limited in staff and choices, and perhaps should have waited to open till professioanl staff and supplies are in place.
Very Disappointing Experience
We stayed at the resort 10/23 - 10/25/03 and we were very disappointed.
I had reservations at another resort in Sedona but was convinced by a sales rep that the Amara was the better of the two. She was very helpful and said our room would have a red rock view with water brooke outside our suite.
When we arrived, we were put on the 1st floor in a room that faced a building and had no other view. It had a king bed and one chair with desk. We asked to be moved and were placed on the 2nd floor in the opposite building. We had luggage that required the luggage rack, but no one offered to help us move. The room was identical, but did have a view of the red rock. The brook was not located in front of our room.
The pictures on the web site show rooms with two chairs and sofas. We had a very small room and even felt we were annoying the desk personnel by asking for another room. Additionally, both rooms were not accessible using the luggage rack and we had to go down three different flights of stairs to get to our room with multiple trips for baggage.
This was also unacceptable, and no one mentioned any of this before we headed for our room(s).
My friend was greeted by strand of women's long blonde hair in the bathtub on the 1st night and reported it. On the 24th, we left early and were gone all day at the Grand Canyon. We returned about 9:30pm and were greeted in the parking lot by a hotel rep who told us we had to park upstairs due to a car convention coming in the next day. This was very upsetting since we were leaving early in the morning and transporting luggage is a definite issue. Your upstairs parking is inconvenient and there were obvious places to park. Why were treated any different that the new guests that had not arrived?
I offered to move the cones back in the parking place in the morning after we left and, hesitantly, we were granted access. I felt we were viewed as a nuisance.
We had reported our disatisfaction and were never offered an apology at any time for any of the problems. We did receive a message on our phone from the hotel manager, but we were unable to get a hold of her since our schedules did not coincide before we had to leave. I did ask for her at the front desk upon departure and was told "she's not in". Your front desk personnel need to be trained to be more helpful and sympathetic to guests. It would have been nice if the desk personnel would have taken our name and made an effort to have the manager contact us after returning home. If would have been nice if they had offered to help us load our car instead of sampling the buffet that was being setup. And, it would have been nice to have someone apologize for our disappointment. I would have remembered the effort and since it was not made, I will moreso remember the lack of it.
I enjoyed our trip to Sedona, but not the stay at the Amara Resort. I cannot, in good concience, suggest it to my friends. We know a family who lives in Sedona, and will pass our feelings along to them as well.
I feel the resort is definitely not guest-friendly and the service is very poor. I can't comment on the restaurant since we did not eat there. We looked, but could not find the fitness room. May I suggest a map in the front office with the layout of the "resort"?
The ground were well kept and quite lovely, however, we did not feel comfortable with the accomodations and I hardly feel that I was in a "resort".
Finally, a world class resort on the creek!
Finally, a resort on the creek that is not a cheesy hunting lodge or ski lodge motif.
Amara has the look and feel on an Ian Schrager or W type property, except the rooms are much bigger.
The rooms are a great size, the setting is magnificent but the best part about the place is the food. Really.
Amazing dinner and breakfast. This is our new place to stay in Sedona from now on.
Try as it does, it missed the mark on all counts
Amara has a long way to go to be able to "run with the big dogs" in Sedona. The location IS lovely, without a doubt. Occassionally they have a golf cart to take you UP the hill to the street, but the hike to the bottom of the hill from the street is very steep. We stayed in a Creekside suite...nice balconies from both rooms, but no furniture on the balcomy from which to sit and enjoy the view of Oak Creek. The bed was large and comfortable, but when asked about natural pillows the staff wasn't helpful..."what we have is what we have". Nice bathrooms with jacuzzi and large shower, but the shower curtain bar didn't fit as planned ( as attested to by the holes in the wall) and so it was small and tight. The towels are nice and fluffy, but don't expect more than 2 of them without having to ask for more EVERY single day. The amenities in the bath were nice, but it seems the maid doesn't understand that some people need shampoo every day, not just when they check in. The furniture, while modern, looks cheap and is uncomfortable in the living room. The "duck alarm clock" at 5:30 AM was interesting; however, the banging of dumpsters and trash barrels during the 4am trash pick-up was not. We did not eat in the dining room.... it has all the ambience of a shopping mall cafeteria. Room service did have a nice bottle of wine and cheese and fruit tray waiting for us when we arrived late as we had requested; however, we had to go looking for the cork screw with which to open it at 11 at night! Apparently, there is only one in the entire resort and we were asked to return it the next morning! If we had not gotten a much reduced rate ( about 1/2 the posted rate for the suite) I would have been appaulled at having paid the going rate for a 4 star resort and received what could only be described as service even less than a 2 star hotel.
Amara has a lot of growing up to do, and finishing of its construction, before I will consider returning to this place! And, I would suggest they send their staff to a professional resort training seminar to learn how to treat people properly. At the prices they charge ( even with internet reduced rates) one expects a lot more than they deliver at Amara.... definitely NOT up to Sedona standards.
What a Gem
I have stayed at the Amara Resort twice now, and it has quickly become one of my favorite hotels. The first stay, I was blown away by the location, surroundings and the beautiful resort. The hotel had obviously just openned, so there was still a little touch up work beig done. My second stay in late September was Perfect! The staff provided genuine service, and the grounds were stunning. I certainly recommend this resort to anyone looking for great accommodations and a reasonable price.
Amara - my Secret Gem I'll share
Wow...I found the perfect place. Brand new but best location in Sedona on the Creek and all the shops! We got a great deal cause they just opened and try their luxury suites with whirlpools. Its modern - DVD for the kids and High speed for me, and got to walk gorgeous grounds with running creek ...even the ducks. Check it out.
Loved the Amara!
This is one of the most beautiful hotels I've ever experienced. The hotel was designed around the red rocks and is currently a great value for the quality. Although new, the staff was extremely attentive. Great pool and outdoor area!
Stayed at the Amara on Labor Day weekend. The owners obviously wanted to open for the holiday weekend, the carpet in the hallway was not tacked down, the "Fitness Center" does not exist yet and touch up painting was still going on. I am not sure why they call it a "resort".
When we arrived, they tried to give us a lower end room, we demanded what we paid for and then waited 3 HOURS for our room to be cleaned!
This hotel is NOT handicap accessible. There is a monsterous hill to climb if you want to get up to the shops and restaurants. I would not even suggest it for seniors or families with small children. The hotel offers no assistance to the top! While our room was clean and the furniture was new, overall I was VERY disappointed and will never suggest this hotel to anyone.
TripAdvisor Reviews Hotel Residence S.anna Bedonia
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