Aleenta Resort & Spa Phuket Phangnga
How has this resort rated in the past?
- Continental Breakfast
- Free High-Speed Internet
- Room service
Photos of Aleenta Resort & Spa Phuket Phangnga
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Historical Traveler Reviews Aleenta Resort & Spa Phuket Phangnga
Outstanding Get Away
My girlfriend and I spent five days at Aleenta in early January. The property is exceptional. The food is great. The staff is exceedingly friendly. There were only a few minor negatives. First, the English language abilities of the staff are not particularly good. Of course, it would be helpful if my abilities at Thai were better, but what the staff may lack in English, they do make up in friendliness and helpfulness. Second, the service in the beach restaurant is a bit erratic. Once the food arrives, it's fabulous. Nevertheless, a bit of patience is required if you're expecting five star table service. Third, an absence of mosquito nets is a problem. While the rooms are built with mosquito net ceiling mounts, I was told that mosquito nets have not yet arrived at the resort. This isn't a problem if you choose to sleep with the A/C on, but for those of us who enjoy sleeping with the sound of the ocean at night, it was a bit of a disappointment. The Thai mosquitoes will eat you alive by the way. But these minor negative points should not detract from the huge positives of the resort. If you're looking for quiet, exclusivity, class, and exceptional ambience, Aleenta is near-perfect. The cooking class experience was great as well. Also, we stayed in an Ocean View Loft, which was beautifully maintained and just perfect for us. We also tried an ocean front pool suite for one night, and while great, we preferred the higher view vista offered by the loft. In the end, if you're in Phang Nga province, choose Aleenta - you won't regret it.
A real romantic getaway
Just returned from Thailand where we spent last 5 nights at Aleenta Resort. As mentioned in previous review, it's a little far from Phuket town or Patong beach where all shoppping and nightlife happens (around 40-60mins by car). When we were driven to marina port where all water trips start from, it took even more then that - around 1h20mins). But a little bit of isolation was exactly what we were looking for as Phuket is overcrowded and you get tired of it.
Aleenta is a brand new hotel and it is noticeable - territory is very well looked after, tidy and smart. But some issues haven't been thought through - open-air jacuzzies in pool suites with ocean view can very well be seen from the beach. We had to ask for a partition to hide behind which was immediately arranged. Actually, they welcomed our innovation (I wonder, if the partition will stay there now or be removed :-) and asked for any further comments or suggestions if we had any. Overall, the pool suites are not as private as they are supposed to be as they are very much open from all sides. You may come out of shower into the room to find a guy watering your lawn one meter away from you. Or a member of stuff just walking through your lawn cutting his way short. It feels like intrusion. But apart from that (hopefully with time and after several guest complaints the stuff will know their manners) the idea of glass walls on 3 sides is great and very much different from other hotel concepts.
The only really annoying thing about our experience in Aleenta is very bad English of the stuff. We had to repeat our breakfast order several times word by word and they took it wrong anyway. Also there seems to be no set procedure for serving meals - one day they may bring you soup spoons instead of small ones (and this is when you order eggs), the other day - small spoons instead of big (to eat from a big bowl of yougurt), one day there may be no knife (and it never arrived though we asked for it twice) but will be soy sauce (for breaffast!). Our friendly piece of advice - if you ask them for something and they say "yes", you'd better explain everything three more times, because their "yes" doesn't mean they get it right. But on the other hand, the stuff were really friendly, smiley and willing to help. When my bf wanted to go fishing and needed to buy bits and pieces, a lady from reception called her husband who came with a car and took my bf to the shop (which was closed, but the guy found the salesman and had him open the shop), helped with translation, advised where fishing was the best and took him back to the hotel too. As for spa, I didn't use it a lot as I prefer body treatments (for cellulite, contouring, etc), while they had only relaxation massages but my bf seemed to enjoy them. The beach is huge and empty - a good contrast with other crowded beaches! The water is not clear and turquoise, but clean, the bottom is nice and sandy. We liked the place though it really is ovepriced.
While your rating still rate the overall value at 4, our goal is to make sure that the "1" note received on the service rating becomes a 5.
We pride ourselves with high standard of services and we know that we can do it, given the opportunity to train our locally hired staffs. We have made it a point to hire locally in the area where we are, albeit remote, we want to give back to the community where we intrude ourselves into. We have done it with Aleenta Pranburi, so with all the training in place, we know that we can do it again.
Thank you for your confidence in our offering and I appreciate your continue support to Aleenta.
Beautiful, but the staff let it down
If we'd realised quite how isolated this hotel was, we probably wouldn't have chosen to stay here for 2 weeks. Aleenta is a beautiful hotel, on a glorious deserted beach, but it is almost an hour away from the nearest town, so if you feel like a change of menu (and after two weeks of the same menu you most definitely do), you had to spend a fortune travelling for an hour, and raise your blood pressure with a thai driver to go to a restaurant.
Thai food is a little spicy for me, and as I don't eat meat and very little fish, I struggled with the menu. The chef is european, so he was most helpful, but when he wasn't around I found life difficult. This isn't helped by the fact that the Aleenta's staff speak very little english on the whole, and trying to get them to understand a dietary requirement was well nigh impossible.
In fact, it was the staff that let the resort down as a whole. They were wonderfully friendly and polite, but the lack of english skills led to huge communication breakdowns. I gave up on contacting reception and room service for help with problems with the room, or to order food as no-one could understand us (I had a blown lightbulb on my bedside light for several days as using a candle was less painful than trying to convey the problem to reception) On our last day I had to send my caesar salad back to the kitchen 4 times due to the chef on duties inability to read the recipe!!
My thanks and praise do go out to goi in the spa (lovely woman who chased me around the place slapping aloe vera on my sunburn), and carl linden, the swedish hotel student with perfect english who solved all our woes for the first week. When he left we truly missed him!
The aleenta as a resort is beautiful, if isolated and a little dull, and hopefully when the staff issues are resolved it will be worth visiting. The buildings themselves are marvellous, the infinity pool glorious, the spa superb and touches such as ipods in the rooms are much appreciated. As the service currently stands though, I would hesitate to recommend it to friends. For the money you pay, it just doesn't add up.
Could have been better for the price
Stayed there just last month and had a good time. The resort is a little far from Phuket Town/Patong - about 40minutes at high speed, which is not so bothersome if you plan to spend the time in the resort. There is certainly enough to do -- but make sure to book the activities in advance! We were really annoyed that most of the activities (like snorkeling in Phi Phi, caving, white-water rafting, etc) required 24 hours notice, and we weren't informed in advance by the staff, in spite them knowing we were interested.
Rooms were great and service was excellent. We particularly enjoyed the food - private champagne dinner is a definite must-do! Our private pool in the villa conked out 2 days before we left and we couldn't use it. Especially annoying since there weren't any other rooms/pools we could transfer to. But the manager was nice enough to take out some charges from our final bill to alleviate the pain.
Overall, we had a nice time but for the price that we paid, I was definitely expecting much better.
We stayed in the Ocean View Loft for 3 nights in mid Nov.
We thought we will be bored there as there's no TV / internet. But how wrong can we be. We felt like paradise in this small botique resort.
The room was tastefully furnished and we couldnt tell that the wood were made from re-processed or recycled wood at all. It adopt a open bathroom concept for the loft. The bathtub comes with jacuzzi as well =)
Once we step out of the "balcony", we can swim in the pool which is not miserably small like some other resorts.
The staff were friendly and helpful and the eye for details really touched our hearts.
On our 1st night, they brought my hubby to the back and passed him a boquet of flowers to surprise me, when they learnt that we're on honeymoon. Upon our return, we found that our room is scented with peppermint and our aroma burner is lit up. This was done every night during the turn down service.
Also, every evening, they will bring small little snack which is especially tasty.
Though I don't really like Thai food, and their menu is rather of limited choices, the food is so so tasty that I crave for more everyday. No MSG in their food at all.
The only downside is that it's far from the more lively Phuket town and Patong beaches etc. It cost abt THB3500 for a return transfer to Patong. It may be good to rent a car from the airport. For us, as this is our 3rd time to Phuket, we stayed in the resort for the full 4 days.
Hope to be able to return to this place soon =)
My husband and I stayed at The Aleenta Phuket for 9 days recently, our last holiday together before our baby is born - so we were looking for a very romantic, quiet, secluded paradise - and we found it!!
Although the resort was undergoing final stages of construction and was in a soft opening period (which unfortunately we were not informed about when making our booking through their reservations department - so make sure you ask if the resort is complete if booking over the coming weeks/months), staying in one of the beachfront pool suites followed by an oceanfront pool villa made the stay totally worthwhile and these suites/villas are located on the beach, they were quiet enough to negate the construction noise surrounding us.
I believe once a few hiccups are ironed out over the coming months, that this will be one of the premier 5 * properties in Phuket. As it is located about 30mins north of the airport in Phang Nga province, away from the throngs of tourists and roudy backpackers, it makes for a very quiet peaceful environment which I am sure will be frequeted by many a discerning guest wishing for a quality holiday. The design of the resort is very tasteful, an air of luxury Greece, Spain or Mexico comes to mind - and if you dont mind staying somewhere that does not reflect the Thai architecture looking instead for a very contemporary, modern style - then this is the place for you - clean lines, timber decks, polished concrete floors, palm trees and 'cool sounds' on the ipods provided in every room.
The staff are all incredibly friendly and one of the resort's strong points, together with the rooms which are stunning to say the least and much attention has been given to the decor and small details/touches. There are only 15 suites together with private residential villas you can also rent giving the resort a very exclusive feel, and thus never being too crowded or over-run by guests.
The 3 bedroom oceanfront villas are by far the most amazing villas you could stay in...masses of space, separate villa for living/dining room/gourmet kitchen and another for main bedroom/bathroom/outdoor jacuzzi and yet another villa for friends/kids to stay in all in your own enclosed private grounds...these places are huge and have one of the largest outdoor private pools directly overlooking the ocean...needless to say, you will 'pay' for these villas which are prefectly designed to share with other friends and or are suitable for those couples looking for extra space during a long stay - but well worth the extra cost.
The beachfront pool suites (4 of them) are also very good choices, with a gorgeous plunge pool (still larger than most plunge pools and a decent size for a good swim) and direct views of the ocean from the world's mosty comfortable beds! We stayed in the villa right next to the spa, and found this to be the most private out of the 4 along the front as the vegetation between the suites to create privacy have yet to grow, so you can still see into the villas a little bit (not badly though)...so this was the best choice we felt.
The two other room categories that we looked at while there are also stunning, the pool villa (a step up from beachfront suite) are very large and have separate rooms for living and bedroom connected by deck and private pool, but sadly has no oceanviews - I would prefer to stay in the pool suite on the beachfront and pay a little less for the amazing oceanview and have a bit less space) and the oceanview loft, the lowest room category and by no means of a low standard have a staircase connecting the mezzanine level bedroom to the living space below which flows onto the timber deck and shared infinity pool. Whatever your budget and or room choice, you will not be disappointed.
The food also was very good, we would recommend nearly all the Thai dishes we tried, although at the moment the menu is a little limiting to those staying at the resort a while, we hear that there will be a new executive chef on board soon to spice up the menu even more and therefore offer more choices. Also, if you get a chance, try the 4 hour cooking class which was loads of fun and highly recommended.
The walks along the beach in the evening were lovely while watching the amazing sunsets, or you can stay in the resort and sit literally right on the ocean in the beachfront cafe and sip cocktails before you head for dinner in the main restaurant or in your own room, the timber deck in front of your pool or grass lawn (if in pool suite or oceanfront villa).
This resort will be amazing once finished (we hear that there is soon to be a deli selling food and local produce, a new gym, business/conference centre and even a common swimming pool), although is right up there in terms of 5 * quality even now.
Enjoy this little paradise, Thailand's best kept secret while you can and before everyone starts to discover it!
Aleenta is possibly the most pleasant hide-out for those who are trying to retreat from daily hassles. I spent a few days in June in both the newly-opened Phuket (Phangnga) resort, during its soft-opening, and in Hua Hin. I particularly recommend the Phuket loft rooms with their terrace opening on the resort, the beautiful Andaman sea and an amazing almost olympic-size infinity swimming pool. The beach is great, the environment blends design and simplicity, there are no TVs and no telephones (but Ipod docks) and a genuine feeling of comfort and relaxation. Food is excellent (amongst other delicacies, try the recipes of large stir-fried noodles - can't remember the Thai name), staff is charming and attentionate (regular staff apperance on the beach with crispy cold towels and fruit skewers highly appreciated). Hua Hin, in a slighlty different format, is just as great. Reminds me of these beach holidays when you are a child and that you don't want to end, or end because you know you'll be back.
A Great escape
I went to Aleenta having somewhat mixed expectations. I knew the hotel was just open and that some of the privately owned lofts were still being constructed but this is the reason why I had such a good deal on the room rate. As soon as I arrived in Phuket I was wisked away in a car for a 15 minutes drive north from the airport. Then magic , once you passed the lobby , it is just a superbe view of a pristine beach and some villas, bungalows that could have been found in Ibiza, Marocco or Greece. Thank you for the mangement to have finally built something different from the usual thai/balinese style.
The service was above my expectations. The staff was friendly and helpful and the management worked on these little touches that brought me in a state of total relaxation.
I guess this is a place that not everyone can enjoy. If you are looking for the busy Phuket, a communal pool, beach chairs and umbrellas, you are in the wrong place.
But if you are looking for quiet, classy escape then you will be definitely be plainsantly surprised by this property.
A special thanks to chef Nok that has adapted his menu to my special requests. And for the bit of contruction, honestly I forgot about it as soon as I looked at the sea. the only noise I can remember was the sound of the crashing waves. Looking forward to coming there in the high season.
Stunning, Aleenta doesn't disappoint!
We were the guinnea pig, yes. The hotel is just open and we were there. We used to stay at Aleenta in Pranburi and loved the place, so couldn't wait to book when we heard they are opening the second property. The design is totally different, stunning and very very different from Aleenta Pranburi and it doesn't disappoint. Even with some construction still continuing in some part of the hotel, we were not disturbed by the noise. The staffs are amazing albeit new so still under training, but everyone is eager to please. Our room was the Pool Suite, Aleenta's style, right on the beach, with bigger pool this time plus outdoor jacuzzi! The spa is amazing, the sunset at the beach bar is to die for, the food is divine. Menu changes daily so we didn't feel like we had to leave at all during out 10 days stay. This place should be really completed by July, and we can't wait to come back. Already it's a stunner, can't wait to see the complete package. Try to get in now during soft opening as prices are set quite low.
TripAdvisor Reviews Aleenta Resort & Spa Phuket Phangnga
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