Aggie Grey's Lagoon, Beach Resort & Spa

Address: Aggie Grey Resort Entrance Road, Apia, Upolu, Samoa Western | 3 star resort
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This 3 star resort is located on Aggie Grey Resort Entrance Road, Apia.
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    TravelPod Member ReviewsAggie Grey's Lagoon, Beach Resort & Spa Apia

    Reviewed by iona.lemalu

    Highly Recommended!

    Reviewed Dec 26, 2013
    by (1 review) , Australia Flag of Australia

    Food was amazing at the resort, I tried all of the restaurants. The staff was incredibly friendly! Very posh and luxurious. lovely pool and beach. Found the pool to be lovely and the facilities to be excellent, the spa was sublime and very classy!

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by nedandholly

    I guess it's the best Samoa has to offer...... :-)

    Reviewed Nov 5, 2013
    by (10 reviews) , United States Flag of United States

    Very nice pool. Rooms are fair. Some little bugs in the room, the toilet doesn't flush well, and a chair broke when I sat in it. Internet was intermittent. Actually slept well though, as bed was comfortable. Can't really recommend however.

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by explore-life

    Friendly Staff

    Reviewed Aug 19, 2013
    by (7 reviews) , United States Flag of United States

    Food was amazing at the resort, I tried all of the restaurants. The staff was incredibly friendly!

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by chrisphillip

    Splendid luxury

    Reviewed Nov 29, 2010
    by (13 reviews) , United Kingdom Flag of United Kingdom

    Very posh and luxurious. lovely pool and beach.

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by michelenmichael


    Reviewed Dec 23, 2006
    by (8 reviews) Sydney , Australia Flag of Australia

    Nice room, with balcony. Very friendly at the resort. Nothing open or much to do around xmas time.

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews Aggie Grey's Lagoon, Beach Resort & Spa Apia

    Aggie Greys Beach Resort - DON'T GO


    Much to say that is negative.

    Accomodation OK, staff not fully trained, food pretty awfull overall, adjoins noisy airport, good pool but man made beach. Beach is strewn with rocks and mud. So if you want to snorkel/swim find another place.

    Furthermore if you want to eat well and safely go somewhere else.

    An example of the standard of food - one lunch we ordered a toasted andwich with salad and french fries off the Chef's set lunch menu for the day. What we got was a plate with chips and the so called toasted sandwich. This comprised 3 slices of dry toasted bread with a sliver of ham between the bottom and middle slices and a piace of lettuce and a slice of cucumber between the middle and top slices.

    Buffet menus varied between OK and disgusting. Avoid the Mongolian Barbeque theme night whatever you do. Breakfasts OK but you do get sick of lukewarm bacon and sausages and cold hard poached eggs. Fresh Island fruits often unripened or disintegrating. 'Samoan' squeezed orange juice was junk Fresh Up from NZ

    Difficult to sum up except to say if you enjoy good food, like to swim in tropical waters and explore the surrounds then don't bother to go. If you like eating rubbishy food, enjoy swimming in a pool and just lying around then it will suit you fine.

    Awesome Samoan Holiday


    The new Aggie Greys resort was great, we had great food and the service from the young staff was great, friendly and very courteous to us. We found the pool to be lovely and the facilities to be excellent, the spa was sublime and very classy!

    Apart from bery little shade at the Resort we would highly recommend it to our freinds and go back once the golf course was up and running!

    Thanks guys, we had a great time!

    A place to avoid at all cost


    A disaster from the start. Before we got there our agent had problems with the phone unobtainable for 2 days in a row. When we disembarked at the airport nobody to greet us in spite of our having a transfer voucher. So we got a taxi instead.

    When we got to the hotel we found we were booked in a downstairs room instead of upstairs as we had requested and had been confirmed. The rooms are to a good standard and the maids do an excellent job BUT

    Be clear there is no usable beach - just rocks and mud with a little sand which has been deposited to create a beach but is mostly now washed away. The pool area had about 20 loungers and there were none elsewhere.

    The food varied from reasonable to mediocre to atrocious. The waiting staff were totally unprofessional.

    My wife noticed a deposit in her cup just as the waiter was about to pour coffee. She pointed this out to the waiter who then carefully picked up the cup and wiped the interior with his thumb leaving a great greasy mark. He was about to pour the coffee into the 'cleaned' cup when my wife said she would prefer a new one. He carefully picked one up from another table then replaced it with the 'cleaned' cup.

    Breakfast was supposed to start at 6:30 am but on several occasions it did not start until 20 minutes or so later. On other occasions not all food was laid out. Worst of all, however, I saw hot food taken in from around 6:00 onwards whence it was set out in unheated trays and so became cold by the time the restaurant opened. Cold poached eggs for breakfast anyone!?

    Worst of the many Monty Pythonesque performances of the waiting staff was that of one waiter who snuffled, sniffed and occasionally sneezed over you when he would insist on unfolding your napkin when you sat down, then on folding it up again when you got up for the next course, then ...etc ...etc. I'm sure he was the on that gave me the cold that I arrived home to.

    The front office staff often tried to hide themselves away in their office thus avoiding any conflict arising from cancelled trips and the like which continually happened.

    The Hotel only provides a shuttle to Apia 4 days a week and there is no car hire on site.

    All in all a great disappointment. I could have forgiven all if there had been a beach. Perhaps it should be renamed Aggie Grey's Airport Inn!

    Nice service with friendly smiles


    Nice place. Especially liked the church service. Staff were always warm and willing to assist.

    Rooms were very comfortable, probably because the place is only new. No complaints.

    Great service


    We stayed there 2 weeks ago and were very impressed with the friendliness of the staff. They were always there to assist, gave us friendly smiles and so forth.

    The rooms obviously were very clean as they are brand new.

    I've read quite a few bad reports on this hotel, but we didn't experience any of this. Keep up the good work Aggies!

    We Loved Samoa


    we stayed at the new 7 week old resort in auguts and felt the EFFORT by the young staff and managemnt put places like coconuts and sinalei to shame, they were always in your face trying and trying, in fact over kill of service but we loved the new Resort,the views, the blue lagoon, happy staff and not to mention the spa, has to be the best we have ever seen and we have travelled, keep up the good work at the new resort, every week these guys get better and better and in 6 months theyll be competeing with the big boys in fiji

    did not like oconuts and sianlei, one was unfriendly, the other had no smiles at all and poorly trained staff

    good luck samoa!!!!!!!

    Do Not GO


    Aggie Grey's lagoon resort is brand new. In the opinion of most of the guests, it should not yet be open. The staff were untrained and really struggling with very long hours.- obviously not their fault. The rooms were nice.

    The resort is on a man made beach and there is an obvious problem with sand moving away from the beach.

    BUT the worst thing was the food - absolutely atrocious. If you have paid for a package deal with food included, then my advice is DO NOT GO! Management treated guests with contempt with the food on offer. Recycled salads, spagetti without any sauce, frozen fish fingers, frozen ham sandwiches - really inedible. This was not just my opinion. Most of the guests at the end of 7 days were laughing - there was not much else to do.

    Samoa is beautiful, the people are great. Just don't go to this resort. There are several we visited (mainly to have a good meal) - Coconuts and Sinalei are beautiful and the food at Coconuts was fantastic.

    The new Aggie Grey's


    We have just returned from a week at the new Aggie Grey Lagoon Resort on Upolu, Samoa. It opened quietly in July 2005 and has a long way to go to achieve completion. The rooms all indeed have a sea view but look as though they have been built in a hurry with little attention to finishing details (new accommodation blocks are still under construction and the golfcourse site is barely evident). I would recommend staying in block 3 (which is next to the main dining fale), otherwise you could end up next to a noisy construction site or at the far end of the resort. The minibar fridge contains complimentary water only, so remember to take all your duty free plus wine glasses etc as there are none in the room. The lagoon is manmade and as a result is squelchy underfoot and cloudy in appearance - not at all like the promotional photos of the resort. I recommend the pool as an alternative. There were endless admin systems problems with rooms being booked out twice/conflicting information being provided by front desk staff/problems with the rooms etc. but apart from these gripes, the general feeling was that they are working hard to please. Families in particular are well catered for. Food was standard buffet fare with very little traditional samoan influence which was a disappointment, and there is no umu. When we queried this, they said they were prioritising other aspects of the resort development. It is located just near the Savii'i ferry terminal for Savii'i so handy for day trips and of course just next to the airport landing strip. Suprisingly airport noise was not a problem. We would probably visit again but treat it as a gateway hotel before moving off to other, more beautiful and authentic parts of Samoa.

    Give Aggie's Beach Resort a go


    We stayed at Aggie's new beach resort the first week in August. There are TWO Aggie Grey hotels - one in Apia, the other near the airport. The airport one is Samoa's attempt to get into the Fiji-style resort market and for a poor country like Samoa is an attempt that should be supported by all good-willed people.

    Aggie's Beach Resort has just opened and obviously has had some early problems. As part of the deal for building on the site, local village young people are employed and we felt as if we were assisting with work experience for the new staff. But they were so friendly and so much wanting to make it all happen; we enjoyed helping them to understand what needed to be done and having a laugh about it ourselves. Loosen up, you folk who can't enjoy a bit of Polynesian Fawlty Towers all in a good cause.

    They finally had the gym up and working, and the spa, and the swim up bar will be ready soon. The deal was fabulous - all inclusive tours, beaut new water sports equipment, fia fia night (a total knockout performance), all meals (we thought the food was fine - no fish fingers, pig from the uma oven, lots to eat and plenty of choice - didn't notice too many people with unladen plates either!). Rooms of good quality all had water views (not yet obscured by coconuts), and the turquoise waters from the restaurant fale made a tropical paradise. Thanks Aggies, we enjoyed it, and when you have sorted out the little hitches you will have a great resort - yes it's near the airport but there are about four planes a day, so who cares?

    Aggie's was great!


    we thought aggie's was great. everyone was very friendly. the rooms were very clean,the showeres were great, had a little bench in it, very roomy, the food was great. it was very nice to have a gym, as running in the humidity isn't fun! the gym was clean and had air conditioning. the only piece of equipment that didn't work was the stair climber. the sunsets are beautiful. we thought the new part in the front was nicer. some guest said their room smelled musty. central to everything walking distance. getting around was easy and the streets signs were posted well within site. i would reccommend it.

    TripAdvisor Reviews Aggie Grey's Lagoon, Beach Resort & Spa Apia

    3.50 of 5 stars Very Good

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    Traveler Photos Aggie Grey's Lagoon, Beach Resort & Spa Apia

    Gorgeous ocean view from our hotel
    Apia, Samoa