3 Peaks Resort and Beach Club
How has this resort rated in the past?
Historical Traveler Reviews 3 Peaks Resort and Beach Club South Lake Tahoe
Stay away from this place!
This "resort" as they like to call it, is anything but! We were charged an enormously hiked up rate over the 4th of July weekend for a room that was NOT refurbished, but according to the manager, "in the process." The room had enormous pet staind on the rug and the carpeted walls, (charming), and drapes that were falliing off the hangers from the patio window which faced West, allowing pounding heat into the room...which had NO air conditioning.
We booked this room through the internet and were given a refund through the website, but not for the first night...even though we didn't stay there.
I do not think that a "resort" should be letting out rooms that are not refurbished and encourage EVERYONE to stay away form this place. There are many, many places to stay in the immediate area whos staff are friendly and have clean comfortable rooms with reasonable rates, and would love to have repeat business. This place will certainly NOT be getting any repeat business from us, or anyone we know...and we know quite a few travelers to the Tahoe area!
Don't Trust This Hotel
You cannot trust this hotel. I called to find out how much their rooms were, and was told that they were having a special promo rate of $59. I gave the employee my credit card number & reserved a room for two nights. The employee, who was apparently new, was very friendly; she promised me that she would guarantee this same rate for my friends if they called within 24 hours. When my friends called, however, the rate had changed to $224; when I then called and asked to speak with the manager, the GM got on the phone and told me that the employee had made a mistake, and that, not only would he not give my friends the $59 rate, but that he would now have to charge me the $224. He would not honor the original agreement, would not work with me in any way, and just kept repeating "Do you want to pay the full price or do you want to cancel? Those are your two options." The fact that I had agreed on a price with his employee did not matter to him; he clearly was not concerned with the ethical issue of changing the price, nor did he care about customer satisfaction. It was the most dishonest, disrespectful customer service I have ever experienced.
Deception is apparently profitable
What an absolute disappointment we experienced staying here. We were part of the first annual "Big Blue Run" motorcycle weekend, and Tahoe was packed. A group of our friends booked a bank of cottages near the 3Peaks, but we decided to stay at the 3Peaks because it looked so nice on line, and had a decent rate. The place is very nice from the outside, nice grounds and staff. However, what they don't show you on line is the real pictures of most of the rooms. They have several banks of units, some of which are very nice. They don't tell you about the other units, which are clearly described in some of the other reviews here. Instead of a nice room like the ones pictured online, here is what we got: 1960's slum meets $30.00 a night motor lodge. I could not believe what I was seeing. When we walked in the room, we were greeted by an ungodly odor of funk that remained in the room the whole weekend. There is no air conditioner, and an old wall heater as well as a mini portable "Honeywell" heater had been left on to give the room that special "blast of heat to bake the bad smell effect" when you walk in. The carpeting is not something I would let my dog sleep on, but it looked as though other dogs might have done something on it. The walls are carpeted, the bed podiums were carpeted and the night stand between the beds was carpeted. I am not kidding. The "hairdryer" in the room looked like a small wall mounted vacuum from 1964. We didn't know what it was, and when we turned it on (after figuring out how), it scared the hell out of me, but it was good for a laugh. Just the thought of how old the bed pillows were and how much history they carried would make a person want to stay up all night. The complimentary hand cream was about 1/8 full. That goes beyond tacky, to leave a partially used complimentary anything for new guests. Some of the towels were stained, there was popcorn left in the microwave from the last guests (or the hungry staff?), and the paint in the bathroom was so old, I think in the parts that were cracking or peeling I saw pieces of a treasure map. I was sure we were stuck in some wierd 1970's sitcom time warp. Don't believe everything you see. Consider yourself warned.
Ok, but beware
I'll state the facts and allow readers to draw their own conclusions.
In May 2004, their website was offering a special coupon (stay 3 nights, get the 4th night free -- although when attempting to print the coupon, the coupon itself stated you must pay for 4 nights and you get the 5th night free). I attempted to book through their online reservation form, but there was no place to mention the coupon. So, I phoned them. They would accept the coupon as the 4th night free, but the rate quoted was 17% higher than the rate given in the online reservation form. However, since this still came out to be a bit less than online without coupon, I accepted the offer.
We stayed in a "Deluxe Hotel - 1 King Bed" room. It seems to have been refurbished in the last few years. Although pets are allowed, the room was reasonably clean. It came furnished with a 27" or 29" color TV with remote, a VCR, a microwave, and a mini-fridge (aka "bar fridge"), all of which worked fine. There was a dresser, and a table with 2 chairs. There was some evidence of poor maintenance (e.g., the towel bar in the bathroom was pulled from the wall, there were water stains visible in a few places, etc.), but all in all, it was more than acceptable for the price. Noise from adjoining rooms wasn't too bad, but the walls did seem to be "thin". Noise from the room on top of ours was worse, as footsteps were quite loud, but that is common in many motel rooms. Local phone calls made from the room telephone were $1 each, so a cell phone comes in handy.
The dealings I had with the staff were mostly pleasant. However, I attempted several times to get a key to the beach as stated on their website ("Our hotel guests enjoy the luxury of being only steps away from our gated, members' only Lake Tahoe Beach"), but could not. I was told that they had only 3 (or 5, depending on whom I asked) keys for more than 50 units, and once someone gets a key, they usually keep it for the length of their stay. I asked if I could put my name on a waiting list, but they said it was strictly first come, first served. (Incidentally, there are more than 2 blocks worth of "steps" to that beach.) On the plus side, the gate to the beach was not locked the time we walked there, so anyone could use it if they wanted to (assuming one accepts the risk of it being locked while inside).
At checkout, we were told, "It looks like you made a few calls". I said that we did not make any calls using the phone in the room, other than calling the front desk for supplies. We were given our copy of the "incidentals" credit card imprint with a $0 balance. (We had prepaid the total room charge 10 days prior to the arrival date, per their policy.) A week or so later, we noticed there was an additional charge on our credit card from 3 Peaks (around $12). We called and asked about it, and we were told it was for long distance calls we made during our stay. We repeated what happened earlier, and we were told 3 other customers had had the same problem recently. She promised that a credit would be issued to our card in 4-5 business days. After a little over a week, no credit had been issued. It took several more calls (a couple of them to the manager) to finally get a credit issued.
Horrible people, they lie and mislead
I have made a reservation via internet for a room with queen size bed and sofabed for my Christmas Vacation, for my family of 4, for about $650.00. I had cancelled it 4 months in advance and was told that I'll be charged $25.00 cancellation fee and my booking number is my cancellation number. Surprisingly, I was charged $930.00 in December and was told that they do not have a record of my cancellation. On top of it they have charged me additional $280 for rollaway beds. First of all, the rollaway beds were supposed to be free of charge and only used if the promised on the internet sofabed room is unavailable. Secondly, I have not stayed in the hotel, so how dare you add it to my bill! Thirdly, I have cancelled my reservation 4 months in advance! The man who told me that they have no record of my cancellation confirmed in December that the booking number is the cancellation number. I am disputing my charge with my credit card company. The hotel management have sent false information to the credit card company. They denied that the calcellation number is the same as booking number. The manager was unavailable for a few times and when he finally spoke to me on the phone, he was rude and hung up on me! Very unpleasant experience. Do not come close to this place! If you have canceled with them and got the cancellation number the same as the booking number, please post it on the internet, so it would help me with my dispute. Also, make sure to get the cancellation in writing!
Good for a Pet-Friendly Hotel
My husband, our 2 dogs and I stayed at 3 Peaks Resort this past Friday and Saturday night (May 21 and 22). I was prepared for the worst after reading the reviews and when I saw that we didn't get a renovated room, I saw that it wasn't all that bad. Yeah, there were some (but not many) stains on the carpet, some tiles missing in the shower, an ancient hairdryer on the wall, and a totally 70s look and feel to it but really it didn't make me feel like it was dirty and not stayable. Believe me, I have been in a lot worse! For the price we paid, $49/night, and to have our two medium-large dogs with us (61# and 51#) it was worth it and comfortable. I believe our room # was 132. We were in the northernmost building in the top corner and it had a fireplace. There was a nice green strip right off of the staircase which was extremely convenient for potty runs. The pool and spa were down for maintenance and cleaning, in preparation for Memorial Day Weekend no doubt as I heard several other hotels were doing the same. Overall, sure I would reccomend it to anyone traveling with their pets and we would stay there again.
Even one star is too many for this place
We were mislead about the accommodations for our 2 families (8 people).
We called to confirm and make sure of the bed situation twice,(4 beds in a 2 bedroom suite) and were told each bedroom had a king and queen bed. Upon checking a third time, we were told this was wrong and because of the miscommunication, two rollaways would be provided free of charge. Upon arrival, we were told very rudely that it was against fire code to put two rollaways in the room. We did not have enough beds for all of us and we made many requests/suggestions in an effort to make it work, and was told no to every idea with arms folded and a nasty attitude. Again at this time, Kimberly Stone stated that each bedroom in this 2-bedroom suite had two beds. We truly tried everything in a nice way and this rude, rude woman refused all thoughts, stated we could not have our money back and too bad. We had no other place to stay, but walked away as she clearly was unwilling to do anything and there was simply no place for everyone to sleep. I have never come across a hospitality person with this attitude. I have tried calling the manager 4 times now, have been hung up on once and told he wasn't in 3 other times. Upon investigation, I did find that they have five unanswered complaints at the Chamber of Commerce and were listed as an unsatisfactory business with them. We hope this letter helps others to not fall for this so called hotel.
Great Room and STaff
We visited the 3 Peaks September 26, 2003 for one night. the room was excellent and we are wishing that we could be there right now. The staff was great, the accomodations were excellent. We would recommend this lodge to everyone.
One of Tahoes best Kept Secrets
We booked our visit via the internet and were not sure what to expect.
What a pleasant suprise this place was. The rooms are done in real pine and had hand made furniture. The staff was pleasant and went out of there way to help us. The hotel provides you with free beach passes to a private beach which was great. They are located with in walking distance of all the casinos. The hotel did not have air condition but the rooms have fans and it was comfortable. Check out this hotel it is one of Tahoes best kept secrets.
TripAdvisor Reviews 3 Peaks Resort and Beach Club South Lake Tahoe
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