Rosen Shingle Creek
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Historical Traveler Reviews Rosen Shingle Creek Orlando
"state of the art fitness center"
Overall the hotel is beautiful and the food is really great. What I am most disappointed in is what they call the 'state of the art fitness center". It is small in comparison to other hotels the host conventions and meetings. Plus they charge you $10 a day as a GUEST which not to mention is neither listed on their website as of 9/29/06 nor is it listed in the guest services book in the rooms.The TV is as complicated as it can be and my key never worked in which every time I got a new one then my roomates key wouldnt work. Overall we changed keys 4 times in 3 days. Water pressure in the showers is a little soft. I think that as a new hotel they have some kinks to work out. On a plus the beds are THE most comfortable!
HORRIBLE way to spend one year anniversary
I wanted to inform you of the worst experience I have ever had at any hotel or resort. Recently, my wife and I had the misfortune of staying at your newest resort, Shingle Creek. I had booked our reservation about two months in advance in anticipation for the grand opening on Sept. 9, 2006. My wife and I were excited because we were going to be celebrating our one year anniversary at a plush brand new resort. On the contrary, it turned out to be one of most horrible hotel experiences either of us have ever had.
First, upon checking in, the room that we had booked was not available. I had requested a King non-smoking, and was told that they had run out of kings already. Mind you, I checked in an hour before the requested check-in time of 4 P.M. Anyhow, I proceeded to my room, which I might ad was quite elegant. Upon, arriving to the room, my wife decided to take a shower and noticed some serious filth and caulking all over the tub. At 3:30 P.M., I called down to the front desk and informed them of the situation. They mentioned that they would take care of the problem immediately. Thus, I also proceeded to mention to them that the a.c. and refrigerator were not properly working as well. The young lady politely informed me that the situation would be taken care of within the hour. Thus, I decided to walk around the property and take my wife out to dinner. When we arrived back at 8:30 P.M., nothing was taken care of. Therefore, I immediately went to the front desk and informed them of the situation. They apologized and stated that someone would be in my room shortly.
After the tremendous firework display at the resort, around 10 P.M. a housekeeper had just arrived at my room. She was very fatigued and frustrated. She mentioned that the hotel was very understaffed and that I "was lucky to have someone take care of my room" even though I had called in the problem almost seven hours earlier. She managed to clean the caulking and cement out of the tub but was not able to fix the water going down on the tub. In addition, she stated that maintenance would be buy later on in the evening to fix the tub, a.c., and refrigerator. I instructed her to inform the maintenance crew to come by in the morning because my wife and I were ready to retire within the hour. Yet around 1:30 A.M. someone knocked on my door and immediately left the area. They had several keys and some sort of radio device. Thus, I assumed it was maintenance.
The next morning, my wife and I went to church and returned to the resort. I had asked to be switch to another room, and my request was granted. The other room was quite superior and everything was functional........... at least in the room but not in the hotel. Everything that my wife and I tried to do was not working or not fully operational. First, where are the walking trails???????? On the website and in the hotel's in-room book, it
mentions walking trails. When my wife and I went on an afternoon walk, all we saw was a cart path. Is that the walking trails? Furthermore, my wife was truly disappointed with the spa. She has stayed with her friends before at Champions Gate (a five star resort in our minds) and loved her spa experience. Yet, at Shingle Creek, the resort's spa was much smaller and not in working condition. Mainly, my wife loves using the steam room and whirlpool which were not operational. Additionally, the men's whirlpool was not operational either. To be quite honest, none of the resort's whirlpools were operational. At this point in time, especially because I was not able to canoe with my wife, I was highly upset. I spoke with the M.O.D., who apologized several times for my experiences and reminded me that the reason why they offered the special rate was because they knew that these types of things would occur. I understood this but my biggest complaint was that everyone I mentioned to that I was having a dreadful experience, acted like they did not care. The two individuals who expressed a great deal of concern were the phenomenal concierge and the waitress in the restaurant downstairs. The concierge was from the Middle East and the waitress from Morocco. Yet, the "oh well" attitude that the rest of the staff had was quite frustrating. Especially, since I attended the Rosen School of Hospitality Management and I know you demand high standards of customer service. In fact, I was a two time recipient of your scholarship foundation. That is the exact reason why I wanted to celebrate with my wife at your resort because my expectations were so high. I know that a Rosen product is a high quality product. Not this time............ I will never recommend anyone to your property and I will continually visit Champions Gate. My wife and I love it there. I hate to say it but I will be going on trip advisor. com and be posting my experience on Shingle Creek as well.
After my meeting with the M.O.D., he blessed my wife and I with a tremendous dinner at the all-you-can eat buffet restaurant downstairs. Then, I came to find out that I had to dispute the charges the next morning because no one was aware that my meal had been taken care by the M.O.D. the evening before. At this point in time, I was utterly appalled. From the moment I checked until this day, I have told everyone I know if the dreadful experience I had at Shingle Creek. I pray that your staff treats other young couples celebrating their one year anniversary in a more professional manner
Glad we went, Great Hotel!
I have to admit I nearly considered cancelling our reservation for Saturday Sept 23rd at the newly opened Rosen Shingle Resort based on the poor reviews given. It ended up we were really glad we went. We were pleasantly surprised by the attentive service and lavishly appointed rooms. Just make sure that they assign the room you book when you check in. We had a King reservation and were first sent to a Queen room. By the time I called guest services to ask for the King room we had reserved, the bellman was at the door with our bags and we were immediately escorted to a King room.
It really is a grand hotel. I have previously stayed at the Hard Rock Hotel (Universal)and the Grand Floridian (Disney) on visits to Orlando and found this resort to be very upscale and peaceful in comparison. The pool and bar area is really nice but bring your wallet for the specialty drinks at the bar. They are $8.50 + 18% automatic gratuity added = eleven bucks a specialty drink. Ouch! The 24 hour market is very nice with everything you could ask for with the exception of 7-Up. We only stayed for one night and did not try the spa or dine in any of the restaurants. Overall, I would say this hotel is well on it's way to becoming one of the better places to stay in the Orlando area.
Loved the Linens
We stayed at the Shingle Creek Resort in Orlando,FL Sept 20 and 21st, 2006. As FL residents we were looking for a bargain and found it online for a few days R&R to the Disney Parks. As a new hotel there is some work still being done mostly outside. We were greeted with a smile by the valet car attendents who were happy to help with a vehicle and luggage. Checking in, due to a hyphenated last name was a little tricky, that could use some work, but was fixed in about 10 minutes. The room on the 5th floor was a hike from the elevator, but well worth the walk. The view was the golf course and the sunrise.,both lovely. The beds were very comfortable and the linens first rate...wonderful Egyptian cotton. The magnifying mirror in the bathroom was a nice surprise, as any woman over 45 will tell you. The flat screen TV was the man thing, and he enjoyed it. The only restaurant we used was the 24 hour market, a very nice idea at 11pm. The hot tub and pool are open until midnight and a welcome feeling after a long day at the Mouse House. All in all, a very nice stay, and well worth the hike...Go back ??? you bet...
Loved this Resort!!
I have to say when I came to the site to post my experience at the beautiful new Rosen Shingle Creek Resort, I was more than stunned at the rediculously horrible reviews this resort is receiving! I don't know where these people were staying, but it certainly doesn't seem like it was the Rosen Shingle Creek! I stayed on Grand Opening night. Being familiar with the Rosen hospitality I have received at other properties and very fond of the personal interest Mr. Rosen takes in our community, I thought it would be a nice getaway and fun to experience the hotels' grand opening.
I was not disappointed in what I knew would be impeccable service and amenities, because I have stayed at other Rosen properties and his obvious care for customer service and guest satisfaction has always shined through. Well Rosen Shingle Creek was no different. This hotel was more than ready to open, and In fact the sheer awe of the hotel on the driving approach to the Resort and walking into the front lobby is just breathtaking. The hotel is simply gorgeous and laid out with such thought and taste to the guest. The staff I encountered matched the beauty of this resort. The front desk staff were all friendly and knowledgable, I had a wonderful check in experience and my room was just gorgeous. I chose to stay in a standard room and the view was spectacular and appointment of the room was lovely. Every staff member I encountered was more than knowledgable and trained. I have never seen more courteous and attentive staff - especially the bellstaff! Every one had a smile on their face, they watched your eyes to see if you hinted the need of assistance, everyone I encountered was more than willing to help out no matter if it didn't pertain to their area. The spa was great, Cafe Osceola was terrific. The food selection, taste, temperature and service was phenominal. I had planned to post just a few words about how great the Rosen Shingle Creek was, but after reading these other reviews, I just felt compelled to elaborate. I really am stunned about the other reviews. I don't know what happened to these other people - and I feel sad if this really was their experience, but I don't think it is the "standard" for this hotel. I highly recommend this new gem. I am excited about how close it is and am looking forward to making it a home away from home. AND the golfing is terrific! Tee time was prompt, the service with the icy-neck towels and apple slices and valet was top notch! I hope that people make their OWN decision and come to Shingle Creek and let the Resort speak for itself. You won't be disappointed!
What a disappointment - this hotel should not be open yet!!
Where to begin? I tried this hotel because it was brand new and it looked wonderful on the website and I wanted to treat my husband to a spectacular birthday weekend...now I have learned the hard way not to be a guinea pig for anything that is just opening! This hotel is definitely not ready for prime time, as other people mentioned, the staff does not appear to be trained properly--they don't know where things in the hotel are, many many things were overlooked, and we experienced a long list of issues.
Including: were told we would have a king room with a great view upon checkin--checkin took 30 minutes (at midnight with no one else checking in) and we were told the room type we had reserved was not available, we could either choose 2 queen beds or a king with a not-so-great view and could be moved the next day. The front desk clerk did give us breakfast buffet vouchers as compensation, but Ironically the room we got actually did have a great view, so apparently the staff doesn't even know what rooms they are giving out. Same staff member didn't know where lobby restrooms were, and when we asked another staff member if there was a bar in the hotel we were told yes, but they didn't know where. (??)
Got woken up at 3am when we heard a loud scream and a bang like someone getting maimed or killed. Called the front desk and they said the thought they knew who it was (??) and they were sorry.
Housekeeping woke us up at 9am on our first morning twice, when we told them to come back later. No Do Not Disturb cards available to put on the door. (one miraculously appeared after the room was cleaned)
Dirty glasses (not just one or two, but all glasses on all tables were dirty) in the Cafe Osceola. Staff also started removing serving utensils from the buffet before letting us know we needed to get our last desired items. Not very classy.
Poolside drink service was terrible, it took an average of 20 minutes to get one drink (with no one else but us requesting them) Second time it took so long we left.
Friends who arrived the next day were not given a room near us as requested, but got a room with beds flipped on its side, and someone had gotten sick in the room--also big fans were there to dry off the carpet. This made them late for their massage appointment (having to get another room) and then the Spa was going to charge them for being late...not to mention they were only offered the last 10 minutes of their appointment even though the Front Desk called down. No hot water in the same room, also electrical outlet not working.
The food in the Cala Bella restaurant was very good, but the "package deal" we got was no deal, they charged us the same prices as on the regular menu (which we were shown by mistake by the wait staff) but we were only allowed to choose from about 5 items on the "special" menu. We were not even allowed to order items that were LESS than the special menu item price. The restaurant manager finally allowed my husband to order what he wanted for dinner since it was the same price. Oh and we were never told to pick up our package coupons at the front desk, we found out we needed them because our friends received theirs so then we had to go find them and they didn't have anything prepared for us.
Golf tee time was 45 minutes late which messed up our Sunday day plans. Got locked out of our room on Sunday even after late checkout was approved, then one of the new keys the bellman brought did not work. Was told we couldn't charge $9.00 for coffee b/c we had reached our "limit" for charging to the room--though no one told us about this "limit" of $50.00 a day. At a hotel where two drinks cost about $25.00 and a meal at least $100, I don't see how they can limit charges to this, and if they do, they should inform people. Again, lack of training for staff.
Shall I continue?
Overpriced boutique--cashier on personal call while I was in the store and she stayed on the call 10-15 minutes while I browsed. Finally hung up and never greeted me or asked to help.
Spa services (facials) were excellent, spa facilities nice but had items like White Rain for hairspray which contradicts the pricey/upscale atmosphere. No prices listed on any items in the Spa gift shop, cashiers did not know prices and you had to wait while they looked up EVERYTHING. Also cashiers unfamiliar with many of the products.
Digital movies unavailable from the menu on the LCD tv's. Construction dust in the bathroom upon arrival in the room.
Ice machine not working on our floor. Had to trek about a mile to find one that was working...phones in room do not tell you how to dial another room (I looked EVERYWHERE, also in their information booklet...no info). I am probably forgetting something here, there was just an endless list of things that kept going wrong. And though many things were small, when you have so many problems it all adds up and just continues frustrating you.
Here are the positive things I have to say:
The staff management did try to make up for the problems by offering us the breakfast and they also took one night's room/tax off. We did not ask for anything, this was offered by them.
Yes, amenities were very nice. The room decor looked nice as well, and the view toward the pool/golf course was beautiful. The pool areas were really terrific, I thought the food was very good but I think this hotel also needs to offer something more in the way of evening entertainment, one bar is barely adequate and they certainly have room to add a show or something.
Unfortunately this was for my husband's birthday weekend and we will certainly never return to this hotel. It simply was not ready to be opened, and it showed. We heard it was rushed for Mr. Rosen's birthday (Sep 9)...well, I hope it was worth it for his birthday for him to lose future customers. And I'm sure not going to go back and pay MORE money for something that may never live up to the upscale picture that is painted on the hotel's website.
Not worth it if it was free!
This place is a nightmare! It is visually beautiful, but that's about it. Nothing works. Not the Internet, the phones, or even wake calls. Maid service is thee WORST of anyplace I have ever been. Constantly trying to come into the room when the DND sign is on the door at 7am (3 days in a row). Then when they do make it in the rooms are not cleaned, the bed gets half done, nothing is consistent with them... Construction people everywhere. The first two rooms we were sent to were unfinished. The room we ended up in had no bath tub, just a shower. NOTHING rings up at the stores/markets (meaning the bar codes aren't in the system) All the ice machines, and vending machines on the floors are empty.... although you wont know until you put money in. I could go on and on. It was just chaos. I can see this place being amazing in a few months when everything is up and running. But they were not ready to open, and even the staff is freely admitting it. This place is an embarrassment.
Oh yea and all the restaurants aren't open. Although the staff will say they are, send you on a trek to the other side of the hotel, only to find, its still under construction. Try JW Marriott, you wont be disappointed. They had 139.00 a night room for this same time period... but i wanted to try some place new. JW is by far thee best Orlando hotel Ive ever stayed at.
I will end on a happy note. The bath amenities were amazing. White cedar and lime... very christmasy. (If maid service remembers to replenish)
Stay Away...at least for now.
Wow. It's hard to know where to start. I can't imagine how much work it must be opening a new hotel, but ths sure isn't the way to do it. It is obvious that everything about this hotel has been rushed - shoddy construction, cheap materials, and an almost total lack of staff training. I feel sorry for the staff - they have very clearly been thrown in at the deep end by a management that cares more about chasing dollars than doing thing right. It is a really unfair situation, and I think Mr Rosen and the mangagement of his company should be ashamed fr the way they have put ill prepared staff 'on the front line' to deal with irrate guests. I had packages lost...then imeadiatly found when I threatened to call the police to report a theft. I was woken up by construction at 1.30 am, then told that I had to move rooms (at 1.30 am) due to construction problems...so I guess it desn't matter how good the beds are, if they don't let you sleep in them! They clearly have a lot of kinks to iron out at this property, and I would advise any one who can to avoid this hotel for the forseeable future.
Stayed the first night and they have a lot of work to do with hotel and service.
Hotel open on 9/9 with a grand opening. Hotel is not complete and the staff doesn't even seem like they have been trained. The front desk barely knew how to check someone in and don't think about asking questions about the hotel. Because they don't know the answer to the questions. The Italian restaurant, Casa Bella is not that great. The staff knows nothing about the food and the food was not cooked right. If you order the filet, you better hope they find out what a steak knife is. They didn't have them. The bartenders lacked in knowing how to make drinks. The room was missing the security door latch that you always have at other hotels. Some furniture is still wrapped in the plastic from shipping. Elevator was missing the numbers on the button, so you had to guess which button took you to which floor. So first impression is this hotel doesn't train it staff and really doesn't pay attention to details. They have a lot of work to do to get to at least beginning an average hotel.
TripAdvisor Reviews Rosen Shingle Creek Orlando
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