Serenity Makadi Heights
How has this resort rated in the past?
- Room service
- Swimming pool
- Business Services
- Fitness/Health center
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Historical Traveler Reviews Serenity Makadi Heights Makadi Bay
Un bel hôtel
Dans l'ensemble, c'est un très bon hôtel : les chambres, le domaine, le personnel, la cuisine étaient excellents. Mais l'accès à la mer est le seul côté décevant.
La plage en elle-même est belle mais c'est un peu dangereux de nager dans la mer. En effet, pendant 30 m environ, l'eau arrive à la cheville puis elle baisse soudainement à cause d'un récif de corail qui est maintenant entièrement endommagée du fait que les clients marchent dessus pour aller dans l'eau. Ils étaient censés construire une jetée pour qu'on puisse aller directement dans l'eau mais ils n'ont toujours pas reçu l'autorisation pour le permis de construire. Donc si vous voulez nager, il vous faudra des chaussures en plastique. Préparez-vous également à avoir des égratignures et des bleus en entrant et en sortant de l'eau Cependant, une fois dans l'eau, la plongée est très agréable : il y a beaucoup de poissons (et quelques méduses malheureusement) et de beaux coraux un peu plus loin où tout est intact. En bref, ce n'est pas l'hôtel qu'il vous faut si vous voulez vous détendre en nageant dans la mer.
A part ça, l'hôtel est très isolé, ce que nous avons beaucoup aimé. Nous avons fait des excursions en quad, de la plongée sous-marine (il faut aller dans un autre hôtel car le centre de plongée n'est pas encore ouvert) et nous sommes allés à Louxor. Toutes ces activités étaient sensationnelles. Le personnel vous harcelait un peu pour aller manger dans les autres restaurants mais il a cessé après les premiers jours. Le restaurant oriental vaut la peine d'être visité : la cuisine y est très bonne et ça ne nous a coûté que quelques livres. La boîte de nuit est un peu ringarde mais c'est le propre des vacances !
A surprise in the desert
A well presented hotel set in the desert with luxury gardens. The hotel is very clean and the locals are lovely, very respectful and always polite, so make sure you always say hello to all of them, from the pot boys to cleaners to the waiters, they all have time for you.
Due to the time of year, the evenings came up quickly, about 5, so everyone was ready for dinner for 7, which the main restaurant could not cope with so they closed one of the themed restaurants. So prepare to queue for a dinner table !!! booo.
The food is good and the Italian is worth a visit, we had a nice two course meal for £4 or 40 Egyptian, cheap as chips and the service is tops, the food is cooked in front of you.
The gym is top rate with good facilities. The rooms are clean and tidy, make sure you leave the'clean the room' sign on your door handle.
You should tip everyone, the better the service, the better the tip, dont forget the maids, they seem to work the hardest for you. Tip in Egyptian money, but you can buys goods in Euro and dollars - not pounds !! Buy your cigs at the airport on the way back, they cost about £9, whereas the resort sells then for £13 - make sure you always barter in all the shops in and out of the resort, bargains are there to be had !
There is also a peace pipe - hashesh I believe, which is a mellow tabacco with a hint of fruit, well worth a try, it is very relaxing.
You can go topless and where your thongs, but be prepared to be looked at. There was no hairdryer in the room!
The evening entertainment is rubbish and the bar is small and gets busy, so make sure you tip a bar member, so you always get served first!! Take books and games as the evenings are a little boring.
The hotel is full of Russians, as it only costs them about 150 for a holiday there. As always no one has manners like the English so you will find them rude, but isn't everyone compared to the English, just forget about it and enjoy your holiday.
As kick out time is 12 on your leaving day, you can book the room longer for a small price, but do it the day before.
The pools are clean and there is plenty of beds for sun bathing, overall I would say this is about a European 4 star, no more. they need another bar and I guess the restaurant issue will become better as people will eat later as the months pass and the days are longer. Am happy to answer any questions you have so please ask away :)
Superb holiday-you must go!
Our family (myself, wife & 11 year old) have just returned from this new Hotel. We had a SUPERB time!
The main gripe with Egyptian Hotels is the food-NOT THIS HOTEL. The food in the buffet was great-with several theme evenings. The a'la carte restaurants were not included in the all-inclusive, but as each course was only 20 Egyptian pounds (£1-80 approx) we used these a few times-great food (Italian was very very good) & did not break the bank.
Service was excellent-as were the rooms-very posh.
Niggles/problems? Very minor. Yes-the staff at the health club/shops were a bit keen to 'sign-you-up' but bear in mind the average wage is £20-£25 a week & I'm sure it puts it all in perspective. The service was always very very good-a small tip (equivalent to 40/50pence) is greatfully accepted. Remember this is a different culture & you won't go far wrong. Yes-the beach area needs a bit of 'finishing' & the one bar for all guests would slow service in peak season if the Hotel was full-but on speaking to the staff more drinking outlets & more staff were coming in for the main season. The all-inclusive is until midnight-not 2am but that was fine for us. Entertainement-standard Hotel stuff-fine after a drink or 2. Again we were told different plans were coming in for the main season.
I have been to Hotels in Taba, Sharm in Egypt of an official 5 star & this is by far the best I've come across.
Think 4*/4*+ Spainish Hotel & you have the 5* Carols-the grades are not quite the same. We'd definately go back. From talking to the other English guests there we were glad we booked with an agent-some people booked directly on the web & transfers were not booked correctly & some room types were not right. We booked through Co-Op Travel (Instant holidays I think) & others who'd booked this way had no problems at all.
Amazing, amazing, amazing !!!
Where do I start?! What an amzingly beautiful hotel, everything so spacious and clean.
The rooms are big with sat tv, hairdryer, phone, air-con, mini fridge, safe and an iron/ironing board (requested from reception). All balconys overlooking wonderful views. All in all there are 6 pools, three with a swim up bar.
Restaurants are lovely, variety of food and waiters cannot do enough for you, look out for Tariq in the main restaurant who is a real star, make friends with him, he will look out for you during your trip. Also, Hasheam in the swim up bar, very very friendly.
I would definately go back to this hotel, I was gutted when we left! 10 out of 10. Amazing!
Absolutely terrific if all you want to do is chill out !!
Well as you can see from my intro - we liked this place.
It is a brand new five star hotel that has only been open for a couple of months - so all the opulent marble that seems to be everywhere from the grand entrance to your loo is in pristine condition. This property is immaculate and is well, only way to describe it, lovingly maintained and cleaned by the most friendly and hardworking staff. Noting is too much trouble!
To start with - it is in the middle of the desert, by the sea and there is nothing for miles - just sand, so going for a stroll of an evening is not really on.
So if you want to go exploring you really have to check out the trips that are on offer, and if your going out in the evening around this time of year - take a jumper or fleece as it can get chilly.
There is a shuttle bus from the hotel into Hurgarda - and yes he drops you off at his brother in laws, cousins, friends tat shop.
This part of Hurgarda is busy with very pushy traders bugging you every step you take, in the end I lost the plot and committed a few public order offences with these guys.
Back to the hotel - loads of space in the manicured gardens with I think it was five pools - one heated - some sea water. A sun lounger for everyone !!! No popping down at dawn to put your towels out here !!!!!
Three swim up bars where the staff can't do enough for you !
There is a bar by the beach which is a bit sharp on the old toes if you fancy a dip ! But lovely and sandy with shades and even more loungers.
There is one main restraunt - with themed evenings - the food is first class, buffet style, the wine is surprisingly spot on and the chefs are on hand proudly keen to tell you about what they have prepared for your delight.
The waiters are like little bees, and get the right one, and your glass is never empty !
There are three other restraunts - Italian, sea food and local - but we did not use them so I cannot give an opinion.
If you have teen age kids - I think they would get bored here - there is plenty of activities during the day - belly dancing, aerobics, table tennis , pool, tennis that sort of thing, and there is a kids club for the little ones that seemed popular.
This is a fab place to come for a restful holiday - but if you're the type of person that needs to do stuff, then, unless you do the excursions you will get a bit bored.
We had a fab time and would go back - no problem at all !!
The bedrooms are huge, spacious and cleaned every day with a free safe, hairdryer, (sat tv) and soap and shower gel, lovely soft sheets and towels.
Regards, Rob & Sarah, Pencoed, South Wales u.k.
We have just returned from just one week stay in this hotel. The hotel is magnificent and we have never experienced such incredible service before. It was so lovely that it was hard to come back home! Food was fantastic, perfectly served and staff as always friendly and helpful. Four well maintained swimming pools (including one heated). Hotel was quite empty as it is just few months old, it was opened in October last year so you can imagine everything was new, clean and shiny. Not too many people - so there was plenty of space on the beach in restaurants and in a pub. Good entertainment in just one resort pub in the evening, but you need to expect a lot of Russian people but i promise they love to party as well. For families with children as far as we know there is a kids disco and kids club close to the main pool. Regarding excursions - we took only two, but we strongly recommend them. One was the Mega Safari: jeep, camel, and quad bikes all together plus lunch and dinner in Bedoiuns Camp and reptiles museum and star watching - brilliant!!!!
Second one - Mahmya Island - snorkeling not the best one (compering to Sharm or Taba) but the island is beautiful!!! it looks like Carribean island!
Overall we had fantastic time and we will definetaly go back there but this time for minimum 14 nights!!!!!
Firstly I have to say the pictures I found on the net before I arrived at this hotel certainly don't do it any justice, it is extremely well presented and a lot larger than it looks!
Whilst we were waiting to check in the staff brought a cold drink and cold towels, a nice welcome gesture I thought. We were shown to our room and shown how to work everything from the kettle to the aircon. The room was spacious and cosy with a generous balcony overlooking the sea and nothing overlooking us. There are 6 pools, 3 with swim-up bars, one of them heated and one with a jacuzzi (which disappointingly wasn't switched on the whole time we were there, probably due to the time of year). There is a large poolside bar that serves snacks during daylight hours and is well shaded if it gets too hot, with plenty of seating around it. There are little paddling pools and shallow streams with waterfalls all around the main pools, which I'm sure young children will love. The hotel has it's own private beach with loads of sunloungers, a bar, a diving centre, a kids play area and a seafood restaurant. The all inclusive restaurant offers plenty of variety and the staff look after you with drinks while you dine. There is also an Italian and an Oriental restaurant, these and the seafood restaurant are at extra charge but the food is delicious and the service is excellent. There are also a few shops on the complex so you don't even need to go away from it if you don't want to. It also has a gym and a hairdressers/beauty salon if you wish to get fit or get pampered!
There were a couple of things that let the hotel down slightly, but it is a new complex and I expect they're still finding their feet, indeed they put some customer opinion cards in our room so they're definitely open to suggestions and ideas.
First, the daytime activities could include more competitions, although they do offer the usual pool table, board games, volleyball, aquaerobics and table tennis, other all inclusives I have been to usually offer little tournaments involving fun games to win free cocktails and they seem to get people from all different nationalities socialising.
Another thing that let them down a bit was that the only bar where entertainment took place in the evenings was very small and seats were always full (and there wasn't a lot of standing room!) However it does have an upper floor with bar and seating which I was informed will be open in the future, offering alternate entertainment. There are a number of seating areas outside the bars and restaurants with comfortable sofas and the waiters are happy to bring you drinks from the bar, and there's also seating outside with patio heaters where you can sit and relax with the same waiter service.
All in all though, Carols is a beautiful place which I would certainly like to visit again.
5 star hotel,5 star staff,5 star food,5 star cleanliness.
without wishing to repeat previous reviews by Carol and Jane which we found most helpful heres a bit of straight talk !
Booked 7 night all inclusive holiday with 'HAPPY HOLIDAYZ' on teletext paid £750 (approx) for wife and I included £8 each transfers.
We are experienced travellers and can confidently say this holiday was excellent value for money.
This hotel is genuinely 5* rated the hotel is relatively new,large bedrooms,2 x 3/4 beds walk in shower area of bathroom,hairdryer ,tea coffee etc .balcony.grounds are outstanding beautiful pools and excellent pool bars (only one heated pool) private beach with beach bar sun beds etc.
Beach was rather disappointing in as much as you need protective shoes to walk into the sea (£5 in hotel shop) because of sharp coral,you walk out some 30 metres in shallow water (below knees) and you can see some beautiful fish but be aware at this point there is a 30 foot drop (no problem) swimming goggles or mask a must !
Sunbathing around hotel or beach no problem loads of room loads of beds BUT..no doubt when hotel is full like all others it will be a different ball game !same\ applies to the hotel bar.
The food and restaurant was outstanding as were the staff you can visit three other restaurants if you desire ITALIAN, FISH and ORIENTAL we didnt ,even though you get £2 per person credit toward the cost.!
O.K..my personal advice....dont bother taking egyptian money just take $1 bills and sterling (plenty of £5 notes)
Leave a$1 bill on your bed each day for cleaner occasionally tip waiters $1 preferably first day they are so honest they share all their tips and quickly pass the word around whos tipping and you will get outstanding service...they dont seem to like the russians or germans though.
Book your $1 bills with hsbc no commission very helpful will post to your home or bank.
Beer is very good, whisky and brandy like cough medicine take your own. Vodka and rum was o.k. make use of the waiters in the bar they appreciate the $1 bill saves a lot of hassle.
take your own table tennis bats and balls and give that Mr Mohammed 'OBJECTION ' a good lesson from STEVE.
you can visit Hurghada day and night for 11 euros in hotel minibus if you like bartering hussle and bussle best of luck glad we didnt go.
DOWNSIDE...LOCATION OF HOTEL..nowhere to walk to nothing to see in immediate area there are various trips though.
I personally would not purchase transfers to hotel instead take taxi dont pay more than $16-$20 (in $1 bills looks good) each way.
Oh, the gymnasium was well impressive for a hotel but no rowing machines.
HURGHADA airport duty free area is unbelievable never seen so many souvineer stalls etc tobacco and booze very cheap 1litre J.D. $20 FAGS AND CIGARS CHEAPEST IV EVER SEEN.
make sure you got plenty of high factor sun cream and chemist stuff there is a chemist in hotel grounds but a little expensive.
HAVE A GOOD UN..WE DID !
Great week, great friends.
I have just returned from a weeks stay at carols on the 16th march with my mom.
The staff here are very friendly and will mostly do anything you ask of them. A few times we did not fancy what there was to eat, and had something cooked fresh for us with no problem.
I have to mention husseiny ahmed the restaurant and bar manager, he is such a kind and helpful man.
The health and beauty staff can be a nuisance at times, they will pester you, but most will take no for an answer, with the exception of a couple.
The hotel itself is very nice and the rooms have everything you need.
It is unfortunate that the jetty was not built, so it made it very difficult to get into the sea, even with reef shoes, as whilst we were there the sea was quite choppy and made it a bit dangerous.
The food was of a good standard, but more of a limited choice than other all inclusive restaurants i have eaten in, but you have got choice of another 3 speciality restaurants to eat in for a small price.
The entertainment was all based in the lobby bar at the time of our stay, which probably couldn't of held more than 100 people.
The outdoor stage and entertainment area was being put up while we were there and should be being used soon.
Most of the animation team were russian and didn't speak much english, but there was one who was turkish called misha, who was very good, and they are having more staff in as time goes on.
Overall this hotel is a nice place to stay, with a few teething problems at the moment, but nothing is to much trouble and the staff really welcome any comments that will help them to improve. Which i am sure as time goes on it will.
I just want to say a big hi to si, sam, ste, kay, paul, carl and julie. You guy's made our holiday, we had a great time, laughs and memories!
Overall a very good hotel - rooms, grounds, staff and food excellent. The one disappointing aspect is the access to the sea. The beach itself is fine but swimming in the sea is a bit dangerous. For around 100 feet the sea is ankle deep and then it drops suddenly over a coral reef which has now become completely damaged due to guests having to walk over it to get into the sea. They were meant to have built a jetty so you can walk out on that straight into the sea but they still have not received planning permission to do this. So if you want to swim you will need rubber shoes and be prepared for a few scratches and bruises as you get into and out of the water. However once in there the snorkelling is very good - lots of fish (a few jellyfish too unfortunately) and beautiful coral a bit further along where it hasn't been damaged. Not a good place to stay if you want to be able to relax swimming in the sea.
Apart from that the hotel itself is very remote which we loved - we did trips quad biking, diving (you have to go to another hotel to do this as the diving center there is not open yet) and to Luxor which were all fab. You do get pestered a bit by the staff to eat at the other restaurants but after the first few days they stop. The oriental restaurant is worth a visit - really good food and our bill only came to a few pounds. Disco is a bit naff but thats what holidays are all about!
TripAdvisor Reviews Serenity Makadi Heights Makadi Bay
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