Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, East End, St. Thomas, 00802, Virgin Islands US | 4 star resort
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This 4 star resort, located on 6500 Estate Smith Bay, East End, is near Coral World Ocean Park, Sail with Captain Max, Treazzure Sailing Charters, and Water Island.
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      TravelPod Member ReviewsSugar Bay Resort & Spa East End

      Reviewed by hilsommer

      Just okay but good price

      Reviewed Mar 11, 2011
      by (4 reviews) Hartville, Missouri , United States Flag of United States

      Frankly, we were not expecting a lush, upscale beach resort so when we did not get a lush, upscale beach resort we did not mind. We were there for two nights and spent the day in between on St. John, so for the price and a clean place to sleep and shower, it was a good deal. (We paid less than $150/night and opted out of the all-inclusive package.)

      The lobby is lovely but the rooms could use a refurbishment. The pool area is also nice but was marred in the early evening by loud karaoke, making the place really feel like college spring break. (7 p.m. is a little early for party karaoke.) The food was okay, although to be fair we only had one dinner (delicious jerk pork, okay sides) and one breakfast buffet (fine). Service could use a boost, with the exception of the bartender in the casino area and Sam at breakfast -- they were both absolutely delightful. Bell services and the front desk, however, were pretty dismal. Not at all friendly and at times downright rude.

      If we'd been here for a longer stay, we would have been disappointed. For the price we paid compared to other resorts on St. Thomas and our low expectations, however, it was just fne. Would we stay here again? Not for a long stay but certainly for a couple of nights.

      Access to Red Hook was very easy and we enjoyed that area. (We picked this end of the island since we had to take a ferry from Red Hook following our stay.)

      This review is the subjective opinion of a TravelPod member and not of

      Historical Traveler Reviews Sugar Bay Resort & Spa East End

      Wonderful Honeymoon!


      We had a perfect honeymoon at the Wyndham in mid September 2002. This is the best time of year to visit the Virgin Islands because it's the absolute SLOWEST time of year! The resort was at about 25% occupancy and we had the place to ourselves! (We only saw one child the whole week!) We spent the extra money to get a luxury category room and it was worth it - we had the most amazing view of St. John from our 6th floor balcony. The food was good, especially the seafood. It wasn't the caliber of food you would get on a cruise ship, but it was good nevertheless. We didn't care for the poolside Mangrove Restaurant, so dined every evening in the more formal Manor House Restaurant. The drinks at the Resort are FABULOUS - they don't skimp on premium brand liquor. We found every single staff member there to be incredibly helpful & friendly, even down to the bellhop who scolded me when I tried to carry my own suitcase from the taxi. He told me "You're at the Wyndham on vacation now, so let us take care of you!" I highly recommend booking a sunset cruise on the catamaran Daydreamer at the resort's tour desk. This one of the high points & most romantic parts of our trip. Also, pay attention to the resort menus posted in advance (this is nice so you can plan) and choose one night to dine outside of the resort at The Agave Terrace restaurant, which is right next door. The best food we had all week! Pefect for a special occasion. The only complaint we had was that the Wyndham doesn't offer room service. We were on our honeymoon & would have rather enjoyed a simple breakfast on our own private balcony than high-tailing it out of bed by 10 every morning to catch the end of breakfast service in the dining room. I would return in a heartbeat - a terrific vacation value (especially during the off season) and a great honeymoon spot.

      Had a great time at Wyndham Sugar Bay


      Had a great time here, the place is beautiful. The steps aren't as bad as everyone actually helps burn off all you will eat and drink! Drinks are very good and always available, food was above average. I recommend the poolside grill...that was by far the best as far as fresh prepared food goes. The Manor House, or more formal dining is much better on weeknights when the menu is a la carte instead of buffet style. The resort has very good entertainment at night, especially if there's a good crowd, they like to get everyone involved. The beach is a tad rocky, but very enjoyable and complimentary non motorized water sports was a plus...windsurfing especially. Also, make a much worthwhile trip to the is fantastic! Watch out for lizards though...they are everywhere!! All and all a great trip...would go back!!

      Honeymoon Haven


      My husband and I honeymooned at the Wyndham Sugar Bay in August, 2001. The resort is great, the grounds well kept (minus the iguanas - they love brightly polished toes), the hotel and restaurant staff are great! The one exception to our heavenly experience was food staff poolside - they were really mean. One guy complained that he wasn't paid enough, visitors come and destroy their island and leave, blah, blah, blah....

      Overall, we had a great time and will return soon!

      Sugar bay


      got a free trip from a vendor to sugar bay, but it turned out my package was not all inclusive, even though on the first day, i ended up getting free drinks from the bartenders because they didnt' realize i wasn't fully all-inclusive. i guess the deal was that our vendor didnt' pay the all -inclusive price. as a result, out of 5 nights, we only had two free dinners, one free lunch and all our breakfasts free. we also got some vouchers for activities. anyhow, the resort was great. even though i think it was near 100% occupany, was never crowded. the pool was nice, as was the beach. very easy to get a chaise lounge chair. the activities on the beach were fine-- didn't pay forany motorized watersports. just did the snorkeling, and the kayaking. they wouldn't let me use the catamaran? because i haven't had any sailing lessons. anyhow, the beach is a bit small and very rocky, so becareful where you step when you walk out to the beach. didn't get too adventurous with the snorkeling. did see some fish close to the beach, though. at th eoffice where you get the snorkel equipment, there is a free computer to read your email, even though be warned it is a very slow dial up line, no broadband. in the lobby, you have the privilege of paying 70 cents a minute for high speed access.

      the breakfasts were fine. the best meal of the day, since it was free. omelettes were cooked with a huge dollop of butter. and the skim milk tasted funny. great selection of fresh cut fruit, esp. the pineapples and the mangos. never ate at the mangrove, but some friends did, who paid $45 a head and said they were bitterly disappointed, so for two nights, we got food from outside the resort. the first time we had dominos delivered and i picked it up from the lobby. the second time, took a cab to tutu park mall and went to the kfc for a family pack.

      second day took cabs down to charlotte amalie to go to the outlets. really good pricing on brand name watches, perfume, liquor and the like. from the hotel, we had 12 people in our group and tried to bargain down from the $8 per person to town and the best he could do was $7. i firmly believe the rates are set up by the hotel and the cab companies. when we were in town, we had 4 people coming back and we negotiated $5 a person in this rickety minivan. do what you can.

      the lunch at the poolside grill is $9 for those not in the all inclusive. inclludes chicken sandwiches and burgers. in the sports bar turtle rock, there was a fountain where i got free soda all week. no one said a word. i think it was free, at least.

      the rooms were nice. ours had a great view of st. john and the accompanying water view on the 7th floor. but be forewarned that getting from one place to the other from the 7th floor can be quite a hike.

      the tennis courts were great, but too bad the basketball courts were not lit for night time use. the gym was really nice with good equipment and the spa's bathroom is swank.

      Great getaway at the Wyndham Sugar Bay


      I just got back from the Wyndham in St. Thomas and had a great time. I have stayed in many all-inclusives (Jamaica, Playa del Carmen, St Lucia) and this was a little different. They don't have the "all-inclusive" thing down yet, but this is probably due to the fact that it is the only one on the island and this did not detract at all from the resort. In general this is a very beautiful property. You have fantastic views from every room. The food is good but not superb. The Breakfasts were the best. The non-motorized watersports were great. They have these cool trimarans that you sit in facing forward and steer with foot pedals. My wife and I went out in one a number of times and saw large sea turtles in the bay. The snorkeling off the beach is good if you go off the beach to your right around the rocks. It was never rough. If you walk to your left down the road or through two neighbooring resorts you can in 10 minutes get to one of the best snorkeling beaches on the island! This is Coki Beach. You can't miss this beach if you are at the Wyndham. If you don't was to walk take a cab (about 3-5 dollars.) I also need to mention that the Red Hook ferry to St. John is a 3 minute cab ride away and St. John is definately worth a day trip. Try Leinster Bay (a little off the beaten track.)

      Terrible Service


      We were married and honeymooned at the Wyndham over Thanksgiving weekend. Shelby, the wedding coordinator was fabulous. Beautiful settings and grounds. Photographer was excellent. However, rooms and grounds could be cleaner. Staff could be a lot friendlier especially the wait staff. Food needs to be improved substantially. Food had no flavor and wait staff was uniformed. Would recommend having wedding at the Sugar Bay but would go somewhere else for vacation!

      Sugar Bay


      Stayed over thanksgiving. Very nice overall. Grounds are kept very clean, staff will bend over backwards for you. Beautiful sight line of numerous islands. Staff helps you with getting cabs and making reccomendations on dining outside the hotel. Beach is very small maybe a half a block, rocks and shells make it difficult to enter water. Water is beautiful and warm. Food is plentiful but do not reccomend poolside restaurant food is very bland and saw numerous huge roaches running along floor. Main Restaurant very clean and excellent service. Food is much better here. Breakfast and Dinner served. Received massage from trained workers was a lifesaver. Very quiet easy to sleep and very peaceful. 98 stairs were deadly if you decide to drink at the poolside bar. Poolside entertainment was fun even won a bottle of Rum ! Overall average . Reminder Dont feed the Iguanas !

      Wyndham Sugar Bay


      Honeymooned at Wyndham Sugar Bay, end of October 2002. Had a fabulous time! The grounds are beautiful with three swimming pools, tennis courts, basketball courts and a small beach. This resort is all-inclusive, and the food is plentiful and delicious! Don't worry about the 98 steps that take you up from the pool to your room, there's a "safari" shuttle bus that's available every 5 minutes to transport you. Be sure to take a trip to Magens Bay beach, the most beautiful beach, I've seen! and it's only 15 minutes away from the resort. Be sure to take the ferry to St John and check out Trunk Bay beach, also awesome. The staff at Wyndham are friendly and helpful. Would definitely go back again.

      Had a great time at Wyndham, St. Thomas


      Ok folks, no more guessing. I went, I saw, etc. Just returned from a week in June, 2002. Wife & I had a great time. Here's the scoop:

      - Had no problem with the 98 steps everyone is griping about. Hotel is in a hilly area: Hotel is up, beach & pool is .. well .. down.

      - Located on east-northeast corner of St. Thomas with fabulus view of St. John.

      - Taxis seem to be a bit pricy. $9 per person from Airport to Hotel, plus $1 for each piece of luggage. $7 or $8 per person to downtown for shopping, $4 per person to ferry to St. John. The Hotel folks aren't supposed to tell you about the $1 buss ride to anywhere out on the main road. I guess because their brother is Taxi driver, or something.

      - Snorkled at Trunk Bay, St. John one day. Wasn't impressed. Snorkeled at Coki Beach, St. Thomas and very impressed. Water not as rough, water clearer, more fish, great place. Take Taxi money. If you go to St. John, go when ships are not in port to avoid crowds.

      - Food was excellant. Felt pampered, and gained 5 pounds. Dinner choices are main dining up in Hotel, requires long pants and collar shirt (that's considered Dressing for dinner in Carrabean!) with sit down order from different menu every night. Casual dinner choice is buffet at restaurant near the pool. Both have excellant food, and nice variety. Couldn't get enough of their grilled fish (grouper, tuna, mahi, swordfish, kingfish, salmon)

      - Drinks were way above average for all-inclusive. First of 3 I've been to with premium liquor included (Dewer's, Chivas, champagne, VO, etc). You have to ask for it, or you get bar brand. Lots of great frozen fruit drinks, have a ball.

      - pool is very nice, three tied together by water fall, but water too cold for June. Felt like 65 to 70. Would have preferred 75 or so.

      - Employee staff was generally friendly and helpful. I suspect some of the travelers who have complained of unfriendly staff are mistaking the tendancy of some staff not to smile while others smile very much. I think they don't mean to be rude, but reflects there culture of intimidation to each other, and they can't turn it off at work. They are still helpful even if they have a scoul of their face. Don't let it bother you, have a ball.

      St. Thomas Sugar Bay, It's all good....really


      This was my first and only experience with All-Inclusive. We were there for Christmas 2001. Impressive resort, very clean. The food was better than good. We have small children and for us convenience is paramount. There was a grill next to the pool that had hotdogs, hamburgers, mahi-mahi & chicken available everyday for lunch. For us, this was perfect. If you put on a cover-up from the pool, you could go to the buffet which had a large selection of main dishes, fruits and deserts. The bar is located at the pool (not a swim up)and the drinks were great. The liquor was top shelf (not watered down) there was a self serve section for pop and lemonade etc., which my 7 year old loved. Breakfast had anything and everything you could want. Dinner at the buffet restaurant, near the pool, was very good and dinner at the indoor restaurant (forgot name) was incredible. I was very impressed with the quality. Everyone was incredibly polite. Initally I was a little disapointed with the beach. It is a small private beach with lots of rock. It was clean and big enough to enjoy with the kids but certainly not spralling. The walk from the rooms to the pool area has 98 stairs. Thats right 98 stairs, and it was worth every step. Those stairs were my only real complaint but I enjoyed myself so much that I really couldn't care less about those stairs. I am very critical of how my money is spent. I would have to say that although I believe the resort is very pricey, it was a truly wonderful stay. I heard a couple staying there complain in the elevator because Sugar Bay didn't have as much to do as THE ATLANTIS. Never been to the Atlantis. Can't afford it. The pool is simple but was never over crowded. Snorkeling in the bay was fun but pretty uneventful (no fish). The waverun/snorkeling trip was worth every penny. Go early on your trip. If you like it as much as we did you'll want to cram as many of those trips in as you can. The ST.JOHN tour for us was a bore. Trunk Bay was great, St. John

      d food just to ride around an island. Not for me. $75/per person wasted in my opinion. Didn't leave the resort for the nightlife. If you need lots of wild entertainment I can't offer any advice. The resort was perfect for us. Best of luck.

      TripAdvisor Reviews Sugar Bay Resort & Spa East End

      3.00 of 5 stars Good

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