Dreams Tulum Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km. 236.7 No. 1, Akumal, Riviera Maya, Yucatan Peninsula, 77761, Mexico | 5 star resort
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This 5 star resort, located on Carretera Chetumal-Puerto Juarez Km. 236.7 No. 1, Akumal, is near Gran Cenote, Community Tours Sian Ka'an, Punta Laguna Nature Reserve, and Cenote Crystal.
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    TravelPod Member ReviewsDreams Tulum Resort & Spa Akumal

    Reviewed by twilhelmsen

    All Inclusive hotel

    Reviewed Dec 5, 2012
    by (5 reviews) , United States Flag of United States


    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Reviewed by jarrettalane

    Treated as VIP all the time

    Reviewed May 31, 2012
    by (1 review) , United States Flag of United States

    First time at an all inclusive hotel and it holds the 5 stars standard. Amazing services. Couldnt thank the staff enough for such respect and promptness. Great location, amenities and food.

    Views of the hotel
    Tulum, Mexico

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Dreams Tulum Resort & Spa Akumal

    All is well


    Just returned from a 4-day at Gran Sole Real Resort in Tulum. Our airplane arrived at 6:30pm but did not get to the hotel & checked in until 10:30pm. (Adventure Tours needs to make better transportation arrangements. The hotel is so far that no driver wanted to take us.) The rooms are nice but the ammenities are not consistant. The balconies all have hammocks and a few have table & chairs. Ours did not and I would have enjoyed sitting on the balcony. We did not have any hot water for 2 days of our stay. I complained profusely. Demanded to be transferred to their sister hotel (in Playa de Carmen). The front desk is good at coming up with excuses and not really caring. Finally we received warm water (not hot) in our room at the end of the 2nd day. There are too many tour companies & time share people bombarding you in the lobby. DO NOT WASTE you time on the Gourmet Mexican Restaurant. However, the Italian Restaurant was very nice.

    The solitude of the resort is nice. All in all, this resort is typical of most resorts in Mexico. The service is lousy.

    Great place; needed some attention...


    My wife and I went to the Grand Sole for a four-day stay. The place is beautiful. The accomodations were awesome and the staff was friendly. Pool was beautiful and big. We stayed in one of the very back buildings; (there are about 5 and we were in the 4th).

    On a negative side,the hallway and room smelled of mildew badly and none of the doors closed. If you've ever smelled a flooded house; it's like that. The bathroom door wouldn't close and the outside door was so out-of-line that it wouldn't lock. This is odd since the place is only 2 years old. The management will definitly need to attend to these issues soon before they get worse. The food was plentiful; just not that great. Maybe I'm not being fair about the food. I'm from New Orleans where our food is outstanding. The room service food was cold and stale and the restaurant food was decent; just sparce servings.

    All in all, however, it was a great place to go.

    Gran Sole was Paradise


    I don't know what people's problem was with the resort. It was perfect!! The resort is only 2 years old everything is new and fresh. The beach is 5 miles and is beautiful. The pool was huge and there are tons of comfy lounge chairs(no cheapies here). Everytime we go to Mexico we get sick. Here we didn't. All water is purified plus your free minibar is stocked with water. The food was great. All-inclusive normally is sanwiches and scimpy portions. This place was awesome. One night we had fillet mingon, shrimp, lobster, NY strip whatever you wanted it was made to order. The spa is great, you get one free massage and an hour of spa treatments with your package. The rooms are huge and have a cd player and a balcony with a hammock and a table & chairs. This resort is near everything that people pay big bucks to see. All you have to pay for is the entrance fee's (5-10usd). I can't say enough about it. When I read everyone bs on here I was scared to go but I think some people just like to bitch all of the time.

    Not bad for a 5 day stay!


    After reading the eariler reviews, there was a bit of concern. After being at the hotel for a couple days, the concern was gone. Yes, the beach was not the best we had ever seen, but it wasn't totally bad. Staff was friendly and out-going. Food and drinks were plentiful and the food was very good. The wines there are from Chile and were very good. Even though most of our time there was spent in the rain, we still had a great time. Don't take the taxi's to Playa de Carmen. Use the white vans....cost is only 20 peso's each!

    Gran Sole Resort


    I had a hard time finding information on this resort, so I hope that this helps. The resort is a very quiet,peaceful place to unwind and relax. The staff gets an a+. The service we received from everyone there was top notch. The staff really seems to enjoy their job. The food was pretty good, but does get old after 7 days. The rooms were immaculate. They had a nice balconey with a hammock that we used alot. The beach is beautiful in front of the hotel, but like previous reports there is alot of debris and trash about 1/4 mile past the resort.



    I visited the Sole Resort in July of 2001. If your looking for something quiet, away from the hustle and bustle of Cancun and Playa del Carmen, this is place. I found the resort to be very pleasant. The food was pretty good and the accomodations were nice. The only problem I had with the resort was the beach. Except for the area directly in front of the resort, I found it to be very rocky and possibly even dangerous if your not careful.

    Take along mosquito spray!!


    I'm sharing this information to let everyone know where NOT to go if you're considering an all inclusive resort trip in the Cancun area. My wife & I came back with more mosquito bites than we usually get all summer long at home. We stayed at the Gran Sole Resort in Tulum. We had to change rooms when we first arrived; due to the mosquitos, but that still didn't help, they were in all the rooms. Also our 2nd room had no soap, or any extras such as soap... Also major language barrier. beautiful beach ONLY in front of Resort. They own 3 miles of beach, 2 3/4 miles of it has garbage all washed up on shore, (old used tires, plastic bottles, wooden skids, broken glass) would not recommend any night walks on the beach unless wearing shoes.

    Food was alright, nothing wowed us though.

    Not 5 star


    When we arrived, mid afternoon, in early March 2002, we were told hotel was overbooked and were given a substandard room (do not accept any room in the 500s!). No five star resort would put a guest in a room without any amenities, not clean and with broken or missing furnishings. We attempted to contact tour operator, from whom we'd purchased the package, but even though it was a toll free call, we were told it would be $2 per minute. After three or four attempts to reach the tour company, we decided to wait until the next morning when our Olympus rep was scheduled to arrive. She was very helpful, and we were moved to a jr. suite by early afternoon the next day, but I doubt we would have had any satisfaction without her, as the front desk was not sympathetic. She said Real Resorts, who had recently taken over the property, is notorious for this ploy.

    After we were resettled, the resort was fine, perhaps four star, as the service was uneven, but the food very good. The isolation of the place is partly offset by the bicycle trips offered to Tulum and a cenote, and by a shuttle to Playa Del Carmen, but you have to stand in line to book these several days in advance. Same with ala carte dining reservations, though those can be made the same day. There is no beach path to Tulum, despite what they advertise, and the beach is not kept clean except right in front of the resort. All in all it wasn't bad, but if we go back to the Mayan Riveria, we'd definitely try a different resort.

    Major disappointment


    My wife and I spent two weeks in February at the Sole Resort. The rooms are large and nicely furnished, the service is excellent and the sports facilities are top notch (and severely underused). The food is nothing special, although the Italian restaurant is very good by Mexican all-inclusive standards. The biggest problem with this hotel, and the main reason we would not return, is the beach. While it's deep and clean immediatly in front of the hotel, off the hotel property it is very narrow and full of plastic and metal garbage, rocks, stones, fallen trees and piles of dried smelly sea grass. It is also home to wasps and sand flies. The ocean bottom here is full of rock and sea grass - not the best for swimming. If the beach is important to you, book at the Copacabana instead.

    Canadian Conquest Tour Shuffle


    Booking our vacation through conquest tours we arrived to find the hotel overbooked.We were shuttled to the El Dorado to find it a much inferior hotel under costruction. Our conquest rep sent us by cab to the Porto Real Spa, the soles sister hotel in Playa Del Carmen, the next morning to find it also was overbooked. now 2 days into our vacation we still had no hotel. We were sent back to the sole given ocean front and enjoyed a fabulous 5 star 2 week vacation. Deal with the hotel, our conquest reps were useless.

    TripAdvisor Reviews Dreams Tulum Resort & Spa Akumal

    4.50 of 5 stars Outstanding

    Travel Blogs from Akumal

    Snorkeling with the tortugas - con popote

    A travel blog entry by neptunized on Mar 26, 2015

    29 photos

    ... courses work and what we would have to expect. For Leandra only cavern diving would be an option; first of all because she promissed to her daddy that she will not start full cave diving and second because she found out that for technical diving you have to calculate a lot – and that is absolutely not her strenght and therefore probably too negligent! Anyway we spent about an hour in the shop ...

    Christmas Eve in the Cenotes

    A travel blog entry by neptunized on Dec 24, 2014

    29 photos

    ... were the only ones there, our group and a second group of cenoteadventures. After a sandwich lunch we drove to Grand Cenote that is only 5 minutes away from Carwash. That Cenote is really busy and popular. There are washrooms, a little snack shop, snorkeling rentals,... Very neat and tidy! The cenote is beautiful with its white formations, a lot of sun light ...

    Mayan Mysticism in Tulum

    A travel blog entry by filipmontberg on Mar 10, 2014

    31 photos

    ... the strange chalk formations and fish
    that lived there. As neither one of us have a diver’s license we couldn’t
    explore the coolest parts of the cave system but now we have a reason to
    return! After a lunch at a tourist trap where Fabian took a spoon-full of super
    spicy picante salsa on his fajita and had to lay down for about half an hour we
    made our way to Cancun. As we had about five hours before we had to leave ...

    Hello, my name is Poor

    A travel blog entry by gerad-and-lisa on Nov 12, 2013

    2 comments, 35 photos

    ... to see how its done. We were told hundreds of people get trained at a time but only a couple of dozen will be good enough to be given proper jobs and make a career of rolling cigars. The tour guide lit up a massive cigar and passed it around the group for a taste, and in the end I got to keep it. Its only about a quarter smoked so its in my bag and I'll enjoy it with a rum or 3 back in Mexico! And dont worry Father, I had just enough money to buy a a cigar ...

    Not Cancun!

    A travel blog entry by ollyandbecky on Aug 03, 2013

    40 photos

    The next day we took a bus two hours down the coast to Tulum. Our Hostal was located out of town and opposite the ruins.

    We checked in, had our bags sprayed for bed bugs and waited for our bikes to be built. They seemed to have been out together from bits of a number of different bikes and mine was red with cow-horn handle bars.

    There was a cycle path that led into town and we braved the midday heat to cycle the mile into town. We stopped at the first restaurant we found ...

    Traveler Photos Dreams Tulum Resort & Spa Akumal

    Adi on beach
    Tulum, Mexico
    Dreams Tulum Beach
    Tulum, Mexico
    Dreams Tulum3
    Tulum, Mexico
    Dreams Bar
    Tulum, Mexico
    Dreams Tulum1
    Tulum, Mexico
    Tulum, Mexico
    Dreams Tulum Beach1
    Tulum, Mexico
    Syl at dreams
    Tulum, Mexico
    Dreams lights
    Tulum, Mexico