Dreams Punta Cana
How has this resort rated in the past?
- Minbar in room
- Continental Breakfast
- Room service
- Babysitting service
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TravelPod Member ReviewsDreams Punta Cana
During my recent visit to Punta Cana, I had the pleasure of staying 3 nights at the Dreams Punta Cana. This hotel is located at the northern end of the Punta Cana region, technically in Playa Uvero Alto. It took nearly an hour down narrow curvy back roads for the transfer from the airport. For some, I can see how passing a donkey on a narrow two lane road might cause some anxiety, but for me, it was an enjoyable ride through the native country with an opportunity to see a side of Punta Cana away from the glamorous resorts. This opportunity will be short-lived, though, because the modern four lane highway will be completed by Christmas, cutting the transfer time in half.
I was familiar with the resort prior to arriving and had read the many mixed reviews, so my expectations were divided. Upon arriving, all of my concerns were alleviated when we were greeted with the first of many huge warm smiles and a cool fragrant towel and a welcome drink. The lobby, a large open-air palapa roof with a nice size bar, is the highest point in the resort. We arrived around dinner time and check in was a breeze. The language barrier that so many have commented on was non-existent at this resort, too.
After check in, I left my luggage with the bellhop and had a quick stroll through he resort to see what it had to offer. The resort was built in 2004 as a Sunscape and converted to a Dreams around 2008. The Explorers Teens Club looked like a blast! They offered pool tables, fuzzball, a giant rock climbing wall, a euro-trampoline, archery, pellet guns, and even batting cages. By the time I got to my room, my luggage was waiting for me. That level of efficient service was to be the standard throughout my stay.
I stayed on the third floor in a Preferred Club Junior Suite and it was one of the largest junior suites I have seen. The room was off-white with white tile floors and two aqua colored couches. There was a tube style television in the living area and a flat screen television on the wall of the bedroom thoughtfully located where you could view it from the large Jacuzzi outside on the balcony. White pillars cornered the entrance into the double-sink bathroom. The toilet and shower were located in a doored bath area to the left of the sink and a walk-in closet was to the right. The only minor issue I had with the facility was slightly inconsistent water pressure and temperature in the shower. That very well could have been a result from being on the third floor and the view more than made up for it. I did have a chance to see a standard Deluxe room. They were very small but appointed similarly to the Junior Suites. If you are at all claustrophobic, I would certainly recommend upgrading to the huge Junior Suites.
I was impressed with some of the little considerations that Dreams offered. I had heard complaints of a musty smell in the rooms in Punta Cana hotels. Although there was no hint of foul odor in my room, there was an incense burner on the sink. I was also pleasantly surprised to find an 8 oz bottle of sunscreen, which I have seen in the gift shops at other resorts selling for over $20. The bath products were of very good quality, too. The heavy robe provided was comfortable and the slippers were welcome on the cold tile in the morning.
We had a private dinner the first night on the patio at El Patio. The cool breeze coming off of the ocean was very calming and added to a wonderful ambiance of the music playing softly in the background. The food was on par with any all-inclusive dinner I've had. I was not impressed with the beef products, but that had nothing to do with the quality of the restaurant. Beef grown in the Dominican Republic is not treated with growth hormones or steroids, so it doesn't suite the taste buds of most U.S. travelers. The breakfast buffet was acceptable, but I wouldn't list it as a strength of the resort. The mangoes were absolutely amazing, though. Because we were in the Preferred Club, we were able to eat a la carte breakfast at Oceana, which I recommend. My favorite meal during my stay was dinner at Mimitsu. Don't stay at Dreams Punta Cana without eating there. Everything was amazing. I'm not a huge fan of seafood, but the grouper the best I have ever had! Even the beef was outstanding at Mimitsu. It is at the top of my list of any restaurant I've eaten at while on vacation outside the country.
The coffee bar is located under the grand stairway coming from the lobby to the lower level where the buffet, theater, casino, and nightclub are located. Not only was the coffee wonderful and the wait short, the barista remembered me after the first morning and had my Americana and whole mango sitting out before I even made it to the counter. This utmost level of personal service was what made my trip so special. Waiters would smile and talk to you like they have know you forever. There were a few times when I felt bad because I thought surely I must have met them before and just not remembered. Everyone was just so friendly and is was quite apparent they enjoyed their jobs and appreciated the guests being there.
Being adults at a family resort, I was pleased with the layout of the pool. The pool snaked throughout the beautiful tropical grounds, meaning regardless of where your room is located you will have effortless access and you can easily find a nook away from the splashing kids or the occasional unruly inebriated adults.
The beach was a wide stretch of sugary white sand and perfect for those who like to take long walks. It went on for as far as the eye could see in both directions. One of the things that stuck out to me was the lack of beach peddlers that Punta Cana is so known for. During my entire stay, I never saw a single one. I will gladly barter the longer transfer for a beautiful peaceful beach. There was a lot of seaweed once you entered the water. I spoke to the manager and he said this is one of the worst seaweed seasons in decades due to the warmer winter currents last year. They did have a grounds crew dedicated to keeping the beach free of wash-up during normal hours, though.
The resort was almost at full occupancy for the duration of our stay. Other than the pool bar, which seemed understaffed for the traffic, the wait for a drink was very minimal. The drinks all tasted as they should and the bartenders had no problem making them as strong as you wanted upon request. The bar in the Preferred Club lounge offered a very impressive selection of top shelf drinks. For those of you who prefer American beer, they have it available upon request, but you have to know to ask for it because it's not displayed anywhere. I was especially impressed with the disco, Desires. The atmosphere was the best of any all-inclusive I have been to, most likely due to the isolated location of the resort. I went all three nights and it always had a good crowd but never seemed too packed. The DJ was great and played a nice mix of retro and current hits, always keeping the dance floor hopping.
The resort itself is nice, but what made the experience memorable was the staff. Would I recommend the Dreams Punta Cana to my friends and family? Absolutely! Would I ever return? You betcha! I can't wait to.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Dreams Punta Cana
Huge potential - let's hope they make the best out of it!
Me (27) and my wife (24) stayed at the Sunscape The Beach from December 6th-20th 2004.
Here my review and impressions:
After a taxi ride of about 45 minutes from Punta Cana Airport we arrived at the Sunscape Beach at about 7.30 pm.
We were immediately impressed by the lobby which was very clean, spacious and beautiful, on first sight no construction was going on in this part of the resort and we were relieved that we wouldn't have to spend our vacations on a construction site.
At the reception desk we were greeted by Eusebio who seemed to be very nervous about making a good impression... and he was very nice and professional. Check-in was done without hurrying but within a couple of minutes and we were welcomed with drinks, refreshing towels and cookies.
We were assigned room number #3121 which was on the ground floor with a partial ocean view. Building #3 is halfway between the lobby and the beach and we thought that this is quite convenient. Buildings #1 to #5 are all very close to the pool with #1 being closest to the beach and #5 closest to the lobby and main building with the buffet. Buildings #6 to #9 are a bit further away from the pool and were not yet finished and occupied during our stay.
Once we arrived at the room (our baggage was brought there quickly as well) we started exploring it: nice bright colours, not very big but OK. I had booked a standard (deluxe) room so we got one with two double
beds a nice large TV and enough space for storage. However the room was dusty, the bathroom was a bit dirty and there were used cocktail glasses in the room.
The bellboy wanted to show us the safe but didn't manage to open it so I suggested that he could call someone from the room to come to fix it but nobody came until the next day when I called again.
The air-conditioning in the room was not working but at that time I
didn't think about it because it was not too hot.
After we were left in the room without a working safe I found out that the sliding door to the terrace didn't close correctly, you could open it anytime from the outside by just pushing it. I called reception to have someone come over to fix it but nobody came until about 1 hour later when I had to call again (I think I went to the lobby to request a room change because of the door problem but that was refused). Finally the door was fixed and we could finally go out and have something to eat. After one night without sleep because the bed was just too small for me and my wife and I didn't want to sleep in a seperate bed I decided to go to the lobby in the morning to request a room with a King Size bed. After several calls to the reception and visits to the lobby it became clear that everything really is slower in the DR and so we had to keep the room for another night. On the next day I made some more calls and visits to the lobby and finally spoke to Kätlin from management and finally we got an arrangement to get a free upgrade to a premium room. During the afternoon we changed to room number 3308, which was on the 3rd floor with a pool view. The room was more what I had expected with a nice large King-size bed plenty of storage space the same big TV plus a small sofa and table. The balcony was nice as well with an overview of the pool and hotel grounds.
In this second room the air conditioning didn't work either but I called once to have it fixed and by the time we got back from the beach everything was OK.
The bathroom was the same as in the first room, it had a tub with a shower, nothing special here. What was very nice is that they provided plenty of toothpaste, toothbrushes and even sunscreen lotion in the bathroom!
This room was very clean, sheets were changed daily and the room was made twice a day. Never any shortage of towels and the maids always made sure that we were not missing anything.
The minibar was stocked daily with plenty of water, Coke, Fanta, Sprite, local Bohemian beer, Budweiser and Bud Light. On one day we even found a plate of very good sushis in the minibar along with a bottle of white wine in the room.
This room had an additional door and after checking it out I found out that I could just open it and walk into the neighboring room (there were someone's baggages so this is quite bad, the doors should be locked from both sides by default).
That third evening we were tired and wanted to sleep early (because of two bad nights before) and at midnight the alarm clock in the next room started to ring without ever ending. After knocking on the door for a while I just walked into the room to put out the alarm (it seems that all the alarms were set to 12.00 by default). The next morning I advised our neighbours about the door problem and managed to lock it from both sides.
I heard from at least two other couples that they just walked into other rooms with people in it through the connecting door and one that was given a room which was already assigned, this should be taken care of because it is a security problem.
Noise levels in the room were OK, however noise comes quite easily through the connection door between two rooms, which was a problem once when our neighbours were still out and the maids had left on the television in the rooms (it seems they did this in every room), after calling reception this was solved rapidly, someone came to switch off the TV after 10-15 minutes.
Several times there were electricity or hot or cold water outages but this was not too bad as it happened mostly during the day when we were at the beach anyway.
Food & Restaurants:
The food was generally very good.
The World Café (buffet) had a very nice selection of food for breakfast, lunch and dinner. The El Patio mexican restaurant was OK, but the taste not as good as expected. The japanese-asian style Himitsu was just excellent, whereas the Oceana restaurant was good for seafood lovers and the Seaside Grill for meat. Overall everything looked fresh, clean and nicely presented, the meats and seafood were very good everywhere.
Once a week there's a big buffet on the beach for dinner, which is a good way to meet new people.
We tried almost everything and had no serious stomach problems.
The service was very nice and friendly but a bit disorganized it seemed, sometimes at the Oceana or at the Grill we had five or six different waiters kind of fighting for our table which was a bit strange.
During our second week the service level went down for a few days because large groups of local people arrived for four days and the resort wasn't really prepared to handle the amount of guests. Waiting times became really long during this time but were back to normal once the large groups had left.
Beach & water sports:
The water sports equipments was very nice and better than I had expected, windsurfing equipment, two Hobie catamarans, some kayaks and plenty of bodyboards were available.
The beach was very nice, white/yellowish soft sand and plenty of fun waves, so no turquoise-transparent water here - this is not the caribbean but the atlantic. The water was very warm though but right in front of the resort there a quite a few rocks in the water that you don't see easily. It is better to walk down the beach a bit to the right or left where you can walk for miles (the next resort, Sirenis is about 45 minutes to walk to the left, followed by the Secrets and to the right there's absolutely nothing for over an hour).
The animation team was very nice, they sometimes had a hard time finding people to participate in their games. The resort has a nice theater but we didn't get to watch a show. Once a week they show a movie on a big screen on the beach.
The pool is really, really huge and easily accessible from most parts of the complex, however I found it quite shallow. At the pool and the beach you will find plenty of comfortable beach chairs and palapas for shade. The resort has a nice large gym and the SPA is very nice as well but was not functional for most days of our stay. We used as well the two tennis courts and game area with pool tables and lots of other games. There is an internet café, some (very expensive) shops and a nightclub which we didn't try.
The landscaping is very nice and will certainly only get better with time.
Arriving there only four days after the big opening I expected some glitches, but our vacation at the Sunscape The Beach was a really excellent overall experience. We think that once the staff is fully trained this would be a really awesome five star resort. The construction noise from buildings 6-9 was hardly noticeable and no problem at all.
I would recommend this resort without a problem considering that they just opened they really did a good job.
Sarnia, Ontario loved Sunscape The Beach!
We were at Sunscape from December 18th - December 25th. We had a great time... The swim-up bar is very nice. Everyone there is super friendly. Victor at the Cafe Kafe makes the best Bomba around! Laureano keeps the fridges stocked! I would definitely go back in the future. P.S. Don't forget the Imodium!
Water Polo champs
Brian, Nick, Bobbi-Sue & Laura
Fantastic hotel - Hudge potential
I am a regular visitor to the DR and I have stayed in different parts of the country and therefore in all sorts of different hotels. I was in the DR during the hurricane Jeanne in the Punta Cana region and I was extremely pleased to see that the beaches and the surrounding countryside has not borne any deep scars from the passing of the hurricane. I am a professional in the hotel business in Europe and I have mainly been very impressed by the quality of the hotels in DR.
I stayed at "Sunscape the Beach" for 10 days December 6/16. Before I went there I read quite a few bad comments on the web, therefore I was a bit apprehensive. The trip from Punta Cana airport to "The Beach" takes about 45/50mn by taxi or mini bus. Some parts of the road are a little rough but nothing bad or dangerous at all. The roads are being improved slowly but surely in the country. When I arrived at the hotel I was very impressed by the lobby which is absolutely breathtakingly beautiful. I could not wait to visit the rest of the hotel. The reception/concierge staff were very pleasant and professional.
ROOM : I was shown to my room which was very comfortable, extremely well equipped, very nicely decorated with plenty of cupboard space and very clean. As I experienced during my stay the maid / housekeeping service is excellent in this hotel - probably the best I have seen in hotels in DR. The bed was extremely comfortable (I did not suffer from back pain at all during my stay). The toiletries were extremely well furnished.
POOL: absolutely fantastic - winds through the property through to the pool bar. Very beautiful pool - probably one of the nicest in the country and the largest in the Caribbean !!! Animation and music around the pool and beach is good, there is always something to do (but only if you want to). The animation team is very nice and friendly without being too pushy about participating in their organised games etc......The evening shows as well were extremely entertaining and I think thoroughly enjoyed by most of the guests when I was there.
BEACH : Great !!! - you will find the beach "authentic" which is the case of most of the beaches in this region. There is always a breeze so you never suffer too much from the heat. The sand is not too hot and is extremely comfortable to walk on (without shoes). There is a beach service for drinks. Always plenty of beds and parasols/shade around for everyone.
MOSQUITOS : Never saw or felt one in 10 days !!!
The hotel just opened so not all of the Restaurants were open, 4 out of 6 when I was there.
- HIMITSU, the Japanese restaurant opened the day I left, so I did not get a chance to try it but the place looked fantastic, really nice decoration and set up..
- WORLD CAFÉ, The main restaurant "where you have the buffet breakfast lunch and dinner is very nice. The buffets served are excellent, very large choice, very good food. The buffet is one of the best if not THE best I have seen in the country. Great quality with a large choice to please anyone.
- OCEANA (fish & sea food), I was very impressed by dinner at this restaurant - this one must be my favourite! Great service, great food !
- EL PATIO (Mexican) - Very good food - Nice setting
- SEA SIDE GRILL : Meat is absolutely beautiful.
- BEACH PARTY : If weather permits once a week there is a beach party. I found this party to be lots of fun. Great food, good atmosphere, relaxed, easy to meet people.
BARS : There are 7. Great cocktail, top shelf alcohol (premium brands)
SPA : Beautiful settings, I had a few massages which were all very good. Exercise room is very well equipped, nice Jaccuzzi
I cannot mention everyone and all of the staff were pleasant, but just to name the ones I was impressed with:
IVAN (Chief Concierge) - ERIKA & MARY (OCEANA) - EDISON & LUIS (WORLD CAFE) - FANY (Lobby Bar) - WENDY (Animation)
SUMMARY : This hotel had just opened when I was there, of course a few teething problems but nothing bad, mainly technical (Air con and Hot water), which were fixed over a couple of days. But during my stay, I understood that a lot of guests were making it sound much worse than reality just to get (or try to get) some compensation!!! I did not like the attitude of some who did get something (only because the management is very professional and had a very "Hotelier" attitude) passing the word to other guests for them to try too!!!! I can assure you than all the guests I spoke to, including the "complainers" were all very happy with their stay.
The rooms are very well appointed and comfortable, the restaurants and the quality of food is exceptional. The staff is very professional and pleasant. The Pool, beach and setting is magic. In one word, I am sure that this hotel will be amongst the top 5 in the country in less than 1 year from now!
Feel free to contact me if you have any questions
We had a wonderful week at Sunscape the Beach from December 2 -9th. True, there were a few obstacles, but you must remember, this is also a brand new resort! Much like the first few weeks in a brand new home, a few things need to be fine tuned! We know the resort was new when we booked, so we were prepared for a few disapointments, but we were pleasantly surprised. The staff was wonderful and did all they could to make our stay enjoyable. The pool is the most awsome pool I have ever seen! It winds through the resort, and you can float throughout on the mats provided. There are plenty of lounge chairs along the pool in both sun and shade. The beach is beautiful and well kept, also with plenty of lounge chairs in sun or shade. There were Catamarans, sea kayaks, Sailboards, Boogieboards, paddleboats, water trampoline etc available for your use. They had beach volleyball, water polo, dance lessons, and various games for you to join in if you wanted to. Our room was very nice. The housekeeping staff was terrific, they always made sure we had fresh towels twice a day, and they were more than happy to cater to our needs. The food was very good. Not all the restaurants were open, but with the made to order food stations, pasta bar etc in the buffet restaurant, you really didn't miss having a large selection of a' la carte dining. We had lobster several times, shrimp was available daily, sea bass, roast beef, pork loin, rotisserie chicken, baked salmon, lasagna, pizza... You could have almost anything you wanted. The entertainemt staff were very friendly and would do anything for you. The bar service was terrific. You could have a drink in your hand at all times if that is what you desired. The resort itself is very beautiful. The landscaping needs to mature a bit, but we noticed a big difference from our arrival to when we left, so I'm sure it won't take long. We went to Sunscape the Beach because we were looking for a beautiful resort in the sun where would could have fun and relax. We were not disapointed. We will go back to Sunscape the Beach the first chance we get!
One of a kind
This resort has to be one of the best resorts my boyfriend and I have ever been too. It has just about everything you could think of. From the moment we got there we new we were going to have a great time.
You defiantly won't be disappointed with the size of the pool being that it's the largest pool in the Dominican. I think it took us 30min to swim from one end to the other. The beach is gorgeous. Lots and lots of loungers and umbrellas to lay under if you don't want to lie in the sun. As far as drinks go, you couldn't walk more than 5min with out running into a bar. The selection of alcohol is never ending. They have just about everything you could think of. The food selection was also great for not having all of there restaurants opened yet. But don't worry they are due to be open at anytime. The entertainment staff is great. They were always planning different activities and always trying to get everyone involved. Water aerobics, water polo, swimming contest, beach volleyball, bike tours, darts, archery, dancing lessons, and Spanish lessons are just a few of the activities they had planned while we were there. Kayaks, wind surfing, catamaran and paddle boats were also made available to us on the beach. The theater was the largest theater we had ever seen. The shows were great and not overly long. The bar at the theater must have had over 300 bottles of alcohol to choose from and was also the bar that was open until 2am. Right behind the theater was the games are where you could find 3 pool tables, an air hockey table, a ping table and a few race car games. What we are trying to say, is that you will always have something to do.
Please keep in mind that this is a brand new resort and it still has a few kinks that need to be worked out. Communication is a problem that we encountered while we were away. If you have any problems I would suggest that you speak to the Concierge on duty.
Over all this is a great resort and for anybody who is having doubts...DON'T!!!
I almost forgot the weather was GREAT!!!! 85 degrees everyday.
If you have any questions please feel free to ask!!!
We just came back from Sunscape the beach (from Dec.04th-Dec.11th,2004). We've stayed there for a week with my 1 year old daughter & my husband. The place is absolutely beautiful. It's a big resort, i should say long one, it's in a rectagular shape.
The food was great. My one year old loved the food, i loved it too so did my hubby. You've got wide variety of food, from chicken, fish & meat every day. Different type of pasta is always there for lunch and dinner. I liked their salads & fruits. At night we had an oriental section which served fried rice with beef, or shrimp & lots of veggies. The cook was a bit slow, but the outcome was delicious! and 2 nights they had sushi bar and it was excellent.
One night/week they have dinner on the beach with lobsters, crabs, calamaris, shrimps, chicken, beef, fish,.. etc. everything you need. Well set up, live music. Beside that they had a movie teather on the beach, which they played scooby doo, for kids so their parents can enjoy their romantic dinner. I can't stress the set up was very well done. The food was great!
The rooms looked really nice. We were in the 3rd building ground level. One king bed with pool view. Our A/C leaked some water, but the staff were very helpful in sending someone ASAP to have it fixed. They have also by passed the sensor for the A/C. The way it works, is that when you are in your room the A/C will work but after 5 min of no motion in the room the A/C & lights will automatically shut off, so they by pass that for our daughter. She usually took her nap in the afternoon and my hubby & I were sitting at the pool with the baby monitor on. So the room was still cool for her to sleep in it.
Our room was actually done twice/day. One in the morning & one around 4:00 pm. The mini bar was always filled with cold drinks, beer, juice & water. We left all of our important stuff in the safe & it work fine. We had 1 hour of power outage, which we were informed with a written letter put on our bed.
The drinks were AMAZING!. You name it they had it! EVERYTHING. I had better tequila here than I had in Cancun. They served heineken, and domistic beer, and will be carrying Korona in 2 weeks (that's what the manager said). From martinis, to bailys, jack daniel black label, etc. They absolutely had everything. What I like about this resort was, as soon as you get on the beach or swimming pool, a waitress would service you a drink. YOu didn't need to run to closest bar to get served.
In the afternoon, they set up tables for tea, coffee, champaign, caviar, cookies, etc. And it was really, really nice. I actually saw someone asking for a bottle of champaign and he left with it! free of charge. It is really EXTRA all inclusive.
The spa was amazing. We took advantage of the hot tub (which wasn't that hot), sauna, steam room. It was really good.
This was a brand new resort, and they were doing some work while we were their. We had 1 hour of power failure on thursday, we didn't have hot water for a day, friday to saturday, and a bit of water leaking trough the A/C which they were there to fix as soon as i called.
If you are going to this resort, please do so with an open mind. As I mentioned, this resort just opened up. The food, drinks, pool, beach, staff, service was GREAT. One hour of power failure, and not having HOT water in a hot day, is really minor compare to all of other great services we received. This resort was a 4* while we were there, and will be a 5* plus in 6-12 months!
We have booked another week to go back to Sunscape the beach in July 2004.
We had a great time, so will you if you do travel knowing this is brand new resort and they are gaining experience & really trying their best for you to have a great time!
Beautiful resort but not a five* yet
We (2 adults,9 & 12 yr old) have just returned from Sunscape the beach. I probably would not recommend this property at this time. Give this resort 6-12 months to get through the growing pains and it will probably be a five*. The resort is stunning. The pool is amazing (largest in the DR). You can float down the "lazy river" (on mats provided) all the way to the swim up bar. The resort is large so be prepared to walk. We stayed in building 3 (not all are open yet) which is located in the centre of the resort. Building 7 is also central. The beach is nice but the water is rough (it was always quite windy). We were unable to do watersports with the kids because it was so rough. It was good for boogieboards and the water trampoline. Do not take the snorkelling tour offered off the resorts beach. It was so rough and everyone got sick. We did hear the marinarium tour was good for snorkelling(expensive). We did the Bavaro Runners trip which was a great way to see the island. For now the restaurants were disappointing (only 3 open). The buffet is the best bet. There was no disco, explorers club, casino tables, sports bar or movie screen on the beach. They are working hard to get all of these things up and running before peak season starts. The nightly entertainment was lame except for the night they had a magician(excellent).
Our room 3318 had a view of the mountains, ocean and pool. We had 2 double beds, satelliteTV, in-room safe, mini bar, iron, hair dryer, tub and shower, balcony with table and chairs. Very nice rooms. Turn down service at night.
The staff are extremely friendly and go out of their way to make sure that you have a good vacation. It probably helped that we were their first guests and the place was not full. The waiter service at the pool and beach is a nice touch. If you are going soon enjoy and just make the best of it.
If you are travelling with kids take walkie talkies and this will give them a little bit of freedom to roam. If they are picky eaters take lots of snacks from home(bring peanut butter). If they have delicate digestive systems take plenty of meds for that. Be careful of what meats they eat. The beef seemed to be a problem for my husband and daughter.
Be sure to write reviews when you return so we can see if thay have made improvements towards being a five*.
Sunscape Beach Dec 04 through Dec 11 2004
For this review picture the Lobby at the west end, ocean at the east end. The pool runs west to east with housing buildings along the north and south sides. Only the buildings along the north side are open, some 250 rooms. None on the south side are open, nor will they be any time soon.
Sunscape Beach Resort opened on Dec 02 and we arrived Dec 04. We had a very nervous two weeks before going because we could not a clear picture of the Hotel status. Online sources said that the Resort was far from ready whereas Signature Vacations and Sunscape claimed the Resort was almost fully operational and would be when we arrived.
The Lobby is on the second floor and your transport travels up to it. There are plenty of staff to assist with your baggage. Check in was not very smooth because they said that we were not registered even though we had a voucher and our Travel agent had checked the day before. This was straightened out in DR (Dominican Republic) time i.e. 3 x longer than it should.
We were escorted to our room and during the walk the young lady assured us that the resort was fully open and that all restaurants were available. The room (5215) was clean and functional but nothing special. Picture a standard Comfort Inn/Holiday Inn Express and you about have it. King size bed, two person sofa, one person bathroom, closet, TV and balcony. Mini bar (free but not kept filled) and safe (no charge) with electronic lock. This meant that during power failures we couldn't get in to the safe. Finally took our belongings out of it because we were scared that we wouldn't be able to access them on check out day. Maid service during week was fantastic. We tipped her $20.00 at start and end of week.
Discovered that night (Dec 04) that only one restaurant, the World Buffet was open. During our stay the Ocean Grill and American Grill (same place) and the El Patio Mexican opened. Himitsu and Dreams did not open. Himitsu may open within two weeks, I doubt Dreams will open until after Christmas.
The World Buffet serves breakfast, lunch and dinner. Huge restaurant with plenty of selection but it is the same every day. Only one toast machine at breakfast for a resort that could accomodate 2000. It broke on the Thursday. Many water leaks from ceiling onto diners after rain on Friday. In general the food is perfectly acceptable but you tire of the same thing day and day out.
El Patio Mexican. On the night we dined, there were 6 other couples seated. Astonishingly not one couple had their order delivered correctly. I ordered Beef Fajitas and received some chicken dish. My wife ordered fish and received a Plantain dish. When the Fajitas did arrive it was a small serving of shredded beef (cold), a dollop of guacamoli ('scuse the spelling) and two broken nacho chips. We left as did all the other diners. Few people ate at that restaurant and they closed it Friday to work on issues.
At the beach end of the resort is a large crescent shaped restaurant. This is one restaurant for lunch, serving burgers from one end and seafood buffet at the other. For dinner it is sectioned off into three allowing Sunscape to claim that it is three restaurants. One serves a la carte seafood, one a la carte grill and the other anything from the menus of the first two.
On our first visit my wife had a Filet steak, I had a New York steak from the grill. It was okay but nothing special. I asked for medium rare but the steak was so thin (less than 1/4") that it came well done. My wifes filet was excellent. We asked for baked potatoe but received a few McCains style frozen fries. When the baked potatoe arrived it was cold. We were not offered vegetable.
At the Seafood grill my wife had red snapper which was good but once again no veg or potatoe, just the fish and I had a Lobster Stew which was quite tasty. At all restaurants they keep your wine glass filled.
On Thursday they had a beach meal. To force you there they closed all other restaurants. They had vendor stalls set up in such a way that you had to go through these very pushy people to get to the beach. This must be stopped as some of the vendors actually stood in our way to try to force us to their table. We have no objection to local vendors being given an opportunity but it must be discreet. This was the only time that vendors were allowed on or near the property.
The meal may have been okay but the wind was so strong that sand flew everywhere. We had our salad and then decided to give it up. With no other restaurant open we went to bed hungry as did many, many others that night.
The beach area is fantastic and it is only this that saved our holiday. We were able to settle at the north end of the beach and spent all week there reading and swimming. 9 out 10 there. Plenty of chairs and palm frond umbrellas for shade. The only negative is that the entertainment staff will not leave you alone. The bug you every two minutes to join something or other.
Sunscape advertise a River Ride through the property. This does not exist. There is a long free form pool that flows down the centre of the resort. Max depth is 3 feet. There are plenty of chairs and shade and there is easy access to bars.
Sunscape also advertise swim up rooms. These also do not exist. At several spots the free form pool comes close to the buildings on the North side. They have made it easy for you to enter the pool at the door to those buildings.
The spa is open and is typical of spas at all these reorts. The excercise room is above the spa and contains the usual equipment.
There is a huge theatre in the main building. The entertainment included a Karaoke, Guest dance competiton, Guest game show, Magic show and a rendition of Cats which was rather good.
There is not movie screen at the beach as advertised. I will not say this will not happen just that it is not there now.
There is no Irish Pub as advertised and no plans for one.
There is no Casino as advertised although they are trying to figure out how to incorporate it.
There is no shuttle to the Secrets resort as advertised. You have to fight with the Conceirge to get you a taxi that they will pay for.
The kids area looks like it will be interesting for them but was not opened during our stay.
The bar staff have a very difficult time making any drink that is not on their particular menu. I asked for a vodka/orange and soda and received a rum/tequila. Figure that out.
There is no notification of events. Not even the staff could tell you what was going on during any particular day. The theater bar staff could not tell you what time the evening show would start. It changed every night which is very confusing.
We had power failures every day lasting from 1 hour to 4 hours. On three days we had no hot water including from noon Friday to when we checked out Saturday morning. We were promised hot water within 30 minutes but it never came.
Many, many guests moved more than once due to water leaks from the ceiling and/or no A.C.
Sorry folks but this is a place to avoid for now. One day it will be okay but that time will not be soon.
While staying at sunscape resort in punta cana I had the greatest time I ever had in a long time. The staff mebers are just absoluty great.
They treat you with respect and courtesy. They provide excellent customer service. They make you feel welcome in all means. The daily activities are just fabulous. You have so much to choose from. Chucky the aerobic instructor is very nice and conduct his job well. Mini the activities director conducts the shows in a very professional matter.
He is a person who has a good sense of humor. All staff members work well together to make sure your stay at Sunscape be a pleasant experience. The food is very well selected, and cooked by professional cheff. The beach is cleaned, the water is wonderful. But my favorite is the pool. My husband and I had so much fun together that we are already palnning to go back with our children soon. I am sure this will be a great vacation for them as well. There are lots of activities for children. Sun Scape punta Cana is a great place for a pleasant, fun, unforgetable vacation.
Sunscape grand- a great vacation
Our family went to Sunscape last July. We have done much traveling all over the Caribbean. Our kids absolutely loved the Sunscape. The prices for all the activities was so much better than anywhere else. Both girls got their hair braided for $40 total. Banana boat rides were only $6 / person. Deep sea fishing was very reasonable. All the Sunscape staff were friendly. The service was the best we've had on an island vacation. No one approached us to buy anything on the beach. The beach was constantly cleared of cups, straws, cigatette butts, etc... Took a walk down the beach past other hotels and saw much seaweed and garbage. The only real negative was the room. Though clean, the room was old and needed serious redecorating. Lighting was very poor. Our air conditioning worked fine, but heard 2 couples complaining about theirs at the front desk. They held a fabulous beach party, that took an entire day to set up. very nice manager's cocktail party w/ champagne and caviar. don't miss the go-kart track(tropical racing)-great fun and transpo is free. Top equipment and run by a very nice German couple. food was average, our favorite was the Italian. They really do push you to buy a bottle of wine there. We did have top shelf liquor from the bars, I have seen several other people say they did not. Entertainment was lame, don't go expecting a las vegas show. The grounds were very clean and beautifully landscaped. We would book our next vacation there w/o hesistation, if the rooms were improved.
TripAdvisor Reviews Dreams Punta Cana
Travel Blogs from Punta Cana
... It had a stocked mini bar, flat screen tv, with a number of English speaking cable channels that came in crystal clear. (You would surprised how un-often that actually happens). The room was super clean and modern with a lot of "living space". You had a balcony and enough room to for a sitting area in the room. The staff was super helpful and always polite with a smile. The hotel grounds were well ...
... the huge Russian contingency. During the course of the week I made friends with my neighbors (because I'm that guy. The guy who makes friends with pretty much everyone) and one night we were hanging out on his patio and one of these Russians approached us and we got in a conversation with him. things were going well enough, until Mr. Putin's name came up then things took a turn for ...
... tired. I think the sun does this, it seems to drain you. We went to our Air Transit rep to book some trips. We will be going on a snorkelling and quad trip. After dinner Landon and I went to the tennis courts and played. I was a kind of clay court. Even though it was around 6 pm it was still very hot and humid which made playing tennis ( if that's what you want to call what Landon and I did) very hot. I was sweating a lot. We only played for 1/2 hour then went back to the ...
... our phones and bags behind to go find her standing outside the bank waiting for me to come rescue her. It all turned out to be translation problems and we sorted it out in the end, but not before I started into full panic mode. By this time it was getting far too late to make the hike back do we opted for a taxi which turned out to be quite reasonable. Back at the resort they had vendors set up everywhere, but that's a whole different ...
... went up the mountain, and we look at the scenery. Let me tell you it is a sight you have to see. You don't get this type of mountain here in Canada, well from Toronto anyway. That is where I am from. As we continue we see reptiles (of course it is a bit cooler near the mountains) therefore, the reptiles can live in peace and it is easier for us (the Canadians). I was able to wear a long sleeve shirt without sweating to death.
Eventually we came around to having lunch.