Sunscape Sabor Cozumel
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Historical Traveler Reviews Sunscape Sabor Cozumel
My husband and I just returned from a short stay in the Sabor section of they Wyndham Cozumel. Everything was gorgeous. We were both extremely impressed with just about everything this resort had to offer. The Sabor area includes it's own concierge service, a very good restaurant (Mosaique), an open-air lounge, and pools with a fully stocked swim-up bar. The room was beautiful and clean, the grounds and pools were meticulously maintained, the food was great and always easy to obtain. The staff was extremely friendly and always helpful. The (included) mini-bar was stocked with water, cokes, sprites, and Sol. The balconies all had hammocks, and the bottom floor rooms step out into their own pools. The bed was quite comfortable, which was a big deal for us because the last time we visited Cozumel (at the Fiesta Americana) the bed was so hard that I had a difficult time sleeping.
I was a bit disappointed that the Sabor area isn't ocean front, nor does it really have much of an ocean view. There were other areas of the resort that had rooms right on the beach, and some had hot tubs on the beach. Also, we went thinking the Sabor area would be quiet since it was adults only. We found, however, that some adults decide to cut loose and get a little louder when they don't have to worry about children being around. The music around the pool was mostly '80s soft metal, and I would've preferred quiet. As another reviewer mentioned, the beautiful glass and tile shower tended to let quite a bit of water get all over the place. Also, it rained one night and the water leaked in under the door, which made the floor slick. None of the drawbacks really take away from my overall love of this place, though. I don't think we would stay anywhere else in Cozumel after having been spoiled here. Very highly recommended.
Upon our arrival at this hotel for our honeymoon, we were taken to our room. The room was not clean, the bathroom was dirty (including garbage) the sheets had food on them. When we called the service desk, they did send someone up and cleaned up the room. Later that day we did upgrade to the Sabre section (the adult only section) due to the large number of children in the area. I love children and all, but not for our honeymoon! =) The upgraded section was much nicer, and the restaurants that one had access to were much better as well. Throughout our stay there, we did smell sewage quite often in walking through the courtards and also coming through the drains in the bathroom. One day the phone did not work, another day the cable didn't work, and on two occasions we did not have ANY water for two 1/2 days. The first time we ignored it, but the second time it was our last night and we were planning a special dinner. My husband was told to take a shower in the lobby bathroom. When we voiced these concerns, it was definitely an 'Oh well' attitude. I would highly recommend finding a more reputable hotel that is more accommodating than 'Oh well.'
I am the first person who worries to obtain a complete satisfaction from our guests. I thank you for bringing this matter to my attention; I have taken all necessary actions in order to avoid these types of problems in the future.
We would like to receive a second chance from you.
Mr. Carlos del Pino
Waren letzten Februar im Reef Club und hatten eine wundervolle Zeit. Die Zimmer waren klasse und das Essen war hervorragend. Der Strand hat etwas Sand verloren, ist aber immer noch wunderschön. Die Pools waren warm, und der Service war in allen Bereichen überdurchschnittlich gut. Gerade ist mir aufgefallen, dass ein Inhaberwechsel stattgefunden hat, und ich frage mich, warum es in letzter Zeit keine Bewertungen über das Hotel mehr gegeben hat. Hat jemand im Wyndham übernachtet?
We were at the Reef Club last February and had a wonderful time. The rooms were great and the food was awsome. The beach has lost some sand but it is still wonderful. The pools were warm and all of the service was above average. Now I see that they have changed owners and I am wondering why there have not been any posts about the place. Has any one been staying at the Wyndham? pb
Le Wyndham Cozumel
Nous avons passé un fantastique séjour au Reef Club en février dernier. Les chambres étaient superbes et le restaurant exceptionnel. La plage a perdu un peu de son sable, mais elle reste fantastique. Les piscines étaient chaudes et l'ensemble du service était excellent. Depuis mon séjour, j'ai appris qu'il y avait eu un changement de propriétaires et je me demande pourquoi, ces derniers temps, il n'y a pas eu de critiques sur cet hôtel. Est-ce que quelqu'un est descendu au Wyndham ?
Wir waren im Reef Club in Cozumel und hatten eine fantastische Zeit! Das Essen ist hervorragend! Man wird wie Könige behandelt. Die Angestellten gehören schon fast zu unserer Familie. Würde Ihnen zu einem Upgrade im Erwachsenenbereich der Anlage raten, dem "Sabor". Es ist wirklich etwas Besonderes. Vom hinteren Ausgang des Zimmers kommt man gleich in einen Poolbereich, von wo man ins Wasser geht und dann über die Wasserrutsche in den Hauptpool rutscht, der eine Swim-up-Bar hat. Außerdem ist eines der Restaurants nur für Sabor-Gäste. Falls Sie doch mit Kindern herkommen, gibt es jede Menge Aktivitäten für sie. Die Menschen in Cozumel sind freundlich und herzlich. Würde Ihnen unbedingt empfehlen, einen Wagen zu mieten. Hier zu fahren, ist ganz leicht, und man kann in seinem eigenen Tempo die Insel abfahren. Die andere Seite der Insel ist wunderschön. Dort gibt es keine Hotels, und es ist viel ruhiger. Die Wellen sind wunderschön... und hoch! Vergessen Sie Ihr Boogie-Board nicht! Die Restaurants im Ort sind preiswert und bieten viele verschiedene gute Speisen. Wir hatten tolle Mahlzeiten im Senior Frogs und Jimmy Buffets. Die sollten Sie unbedingt mal ausprobieren! Wir kommen zurück... und zwar noch viele Male. Planen schon unseren Urlaub für Oktober und für Februar. Viel Spaß!
My favorite place
We stayed at the Reef Club in Cozmel and had a FANTASTIC time. The food is EXCELLENT. You are treated like royalty. The staff are like a part of our family. I would suggest that you upgrade to the adult section of the grounds called the Sabor. It really makes a difference. You have a pool area outside of your back door which you can get into then slide down the waterslide to the main pool with a swim up bar. Plus one of the resturants are for Sabor guests only. If you do take children, there are alot of fun activities for them. The people of Cozumel are friendly and are welcoming. I would highly suggest that you rent a car. Driving is easy and you can drive all around the Island at your own pace. The other side of the Island is very beautiful. There are no hotels there and it is more secluded. The waves are beautiful...and big. Be sure and bring your boogie board! The local resturants are cheap and have lotsa good food. We had a blast at Senior Frogs and Jimmy Buffets. Go there! We will go back again...several times. We are already planing on going in October and in Feb. Have fun
Nice resort, but not without problems
My wife, brother-in-law, and I recently stayed in the Sabor section of the newly branded Wyndham Cozumel Resort & Spa and enjoyed our stay despite a few shortcomings. The room looks very nice, with comfortable beds, decent air conditioner (although one day it decided to pour water onto the floor, which was quickly repaired), 40" Sony LCD, DVD player, electronic safe, big closet with built-in storage bins, a huge shower with rain shower head, all just two steps out your sliding glass door into the pool! Although the shower tended to leave the entire bathroom floor wet, and proximity to the pool left the marble floor in the room frequently wet, towels were abundant so we just placed them everywhere. One thing we did not really understand is the frosted-glass window between the room and the shower. We had two double beds in the room, which I assume is for 4 adults or 2 adults that are not partners, but in the end it ended up being part of many jokes. Our refrigerator was stocked with Sol, Coke, Coca-light, Sprite, and water every day. Wi Fi worked for the first two days, then nothing, although you could use their notebook in the concierge office. Their turn down service was a waste of time; all they did was flip a little corner of the bedding down. It would have been nice if they had replaced our wet towels as other places do during turn down.
The grounds are very nice. The pool was cleaned every morning, albeit very, very warm. Only two of the pools slides are any fun (bring a float!), the others lack enough slope to actually slide down them. At times we were disturbed by the music; it started about 11 am and played until 11pm or so every night, even though no one is around after dark, and it is the same music every day. We thought the music should have been moved to the lounge when it opened at 7pm. The swim-up pool bar was convenient, with Dos Equis on tap. The premium liquors included Absolut Citron, Absolut, Jim Beam, Dewars, Kahlua, and Bombay, although they only have one bottle per day, and the same bottle (if any) travels over to the lounge when the pool bar closes at 6pm. Don't be shy, ask for what you want every time and you will get it.
Mosaique is supposed to open at 7am for breakfast and they only did that twice! Every other day we went they told us "another 15 -20 minutes". Well, we had to be at the dive shop dock at 7:45am so that meant we had to eat at Vista Del Mar, which proved to be fine for breakfast with a nice buffet with fruit, yogurt and cereals, couple with full menu service. On our last day we were told that we could not eat at Vista Del Mar for breakfast. We tried to tell him that the concierge at Sabor told us we could. The host said "Sabor must eat at Sabor". He allowed us to eat there that day, but said we couldn't the next. We did not press the issue since it was our last day. Given that it was the off-season the main buffet was closed and the ala-carte restaurants where not taking reservations, although the wait sometimes exceeded 45 minutes. Robertos was the best in our opinion (even though it took 2 ½ hours for dinner), very good Risotto. Mosaique was pretty good, interesting Pad Thai. Chiles as a snack bar was decent for some meals, actually very good fajitas. Vista Del Mar was the most disappointing with a very unappealing menu. When compared to the other AI's that we have stayed in the past, we found the food overall to be average.
As usual we used Dive with Martin and everything was fantastic. There was never a charge by Sand Dollar Sports to be picked up at the dock by DWM. We managed to get 19 dives in during the week and still made time to travel around the island and visit San Miguel.
We would consider staying at Sabor in the future, but not at a premium, only if we were to get another deal like we did. We definitely enjoyed staying in the south part of the island with the dive sites so close!
TripAdvisor Reviews Sunscape Sabor Cozumel
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