Excellence Punta Cana
How has this resort rated in the past?
- Meeting rooms/conference facilities
- Tennis Court
- Continental Breakfast
- Outdoor pool
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Historical Traveler Reviews Excellence Punta Cana
Royal Uvero Alto--now Secrets Excellence--fantastic !!
My husband and I were there for 7 days, December 4-11 2002. The week before our trip, we were ready to cancel because of the negative reviews we read on this and other sites. We finally decided to take a chance and make the best of it since we didn't have much time to plan anything else. We were pleasantly surprised. Arrival at the airport was smooth and we expected the 50 minute ride to the resort so we were prepared. Check in was quick. We were greeted with a drink and cold towel which was very much appreciated. The grounds were beautifully kept. We felt like we were in Paradise. We didn't get the oceanview room that we requested because they didn't have any available at that time but were instead upgraded to a suite. We were pleased with it but had a problem with the shower and a day later we did get the room that we originally requested. The food was great. We never had a bad meal. We expected the worst after reading the reviews. The service from all was in fact excellent. They always seemed willing to please and I truly believe that attitude has a lot to do with outcome. We did go to the casino but stayed away from Keno and didn't have a problem. The shows were very enjoyable and the sax player was the greatest. I read the review of the person that stated that they were robbed. Well, they weren't robbed --their room was burglarized! There is a difference. It makes it sound like they were mugged on the grounds. It is true that the screen doors don't lock, but again, why would you leave the room with out securing your belongings and securing the doors. This can happen anywhere and you learn to take precautions wherever you are. Overall, I would highly recommend this resort. We plan on returning soon. I also recommend bug repellant. Sometimes you don't feel the bites until the next day.
Robbed In the First 30 Min!
Don't get me wrong, the resort is beautiful, the food is pretty good and the people are as kind as can be (considering 9 of 10 don't have a clue what you are saying in English). However, we arrived at the resort and set our bags in the room to have a look around. We returned to the room, about 20 min. later to find our room had been broken into by way of a screen door with a lock that didn't work. All cash & cell phone gone. After speaking broken Spanish to security to no avail, we spoke with most of the mamgement. They had no sympathy, stating that our belongings should have been in the safe (the size of a breadbox). My boyfriend & I have worked in hospitality for years. If we ever treated our guests like that we would be fired & blackballed from the industry. The management reminded us each time that we weren't in the USA ... lesson learned.
Watch Out, but enjoy!!!
The hotel was incredible with top rate service. The people are so friendly and always willing to help out. I would recommend this hotel to anyone, but have one bit of advice for those going. The casino will cheat and we caught them. My wife and I along with 12 other couples catch the casino cheating and never recieved our money back. The hotel did not care and was unwilling to help us since the casino is seperate. I just want you to beware of the casino, but the rest of your stay will be incredible. If you also experienced this problem please contact me so we can get the lawsuit started. Thank you and enjoy.
It was nicer then we expected
We were presently surprised. The Royal Uvero Alto was much nicer then we had anticipated. We've been to many carribean destinations and hotels and this was the nicest one we have been to so far. Even the travel agents we met who visited 36 resorts in the Dominican in one week said that Royal Uvero Alto was the nicest adult only on the Island.
It has beautiful, well kept grounds, marble and tile everywhere. The pools are spectacular with an ocean view. If you are looking for total relaxation, this is the place.
The food and service was good and the night shows were well done. My favorite meal was breakfast. The one or two nights there wasn't show, they had Karioke. One night they put on a 70's and 80's tribute which was alot of fun to watch as they looked like the solid gold dancers. After the show they would have life sax and piano music.
It was very buggy at night the week we were there so bring bug repellent with Deet, nothing else will work.
I had read that the roads were bumpy and I didn'know what to expect. All the main roads are paved and only the last trek of the road was bumpy and you can see they are under construction.
They also have a photagrapher who will take an hour with you and take beautiful pictures which are so well worth it. I never looked so good in pictures.
I would definitely go back again.
Absolutely Top of the Line!!
4 of us stayed at Uvero Alto for a week in May 2001...it was the absolutely most gorgeous resort I've ever seen! It was complete luxury, but at such an affordable price. When we went, there was hardly anyone else there, which was great because we had the run of the place. Staff does not speak much english, I recommend brining a spanish/english dictionary! Pools were amazing, excellent beach, tons of activities, good excursions, great resteraunt diversity, room was always clean, mini bar was filled up everyday (incl. rum & beer)...I just can't say enough good. You will love it!
I did break my foot on a 4-wheeling excursion on the 2nd day which was a total bummer! But the guide who was with us was my hero & got me back to the hotel- the doctor there spoke english well and was great. FYI, they do have a great hospital about an hour from the resort. Hope none of you have to visit it, ha haa. Have extra cash on you just in case. Ooh, also, I recommend bringing small bills. The hotel had a hard time exchanging large bills.
I'd go back in a heartbeat- it was perfect!!
The good and bad about DR
My wife and I just returned from our 8-night honeymoon to the Dominican Republic. I'd like to qualify my remarks by saying we've traveled to Mexico, Bahamas, Australia, NZ, Hawaii, and Europe. We are 27 years old, healthy, and enjoy outdoor activities.
We stayed at the Royal Uvero Alto and here is my review. Keep in mind my review is centered on my experience in the DR at Punta Cana. Due to the horrible roads, we were unable to travel to Puerto Plata [7 hr drive from our resort] to do any sightseeing up there. Puerto Plata is where all the mountains and waterfalls are that initially drew us to visiting the DR.
1. New resort which sports very nice rooms
2. Pools are the facility are well maintained
3. Beaches are nice and there are waves
4. Earnest resort employees that will do anything for you.
1. The excursions are very poor.
Example: We did the aquatic tour where you rent a 2 person, 30 hp boat which you drive to a floating platform where you snorkel. The boats are in horrible shape and did not function properly [our throttle was stiff to the point of breaking and we were unable to place the boat in neutral as the linkage was broken]. Once at the snorkel location they transfer you to the platform via another boat which they casually ram against your boat so you can get in. Watch your fingers!
There are hardly any fish to see anyway so the whole thing is a waste.
We also did the morning ATV tour from the resort which was a waste since we drove down a very dusty dirt road for the better part of 40 minutes going out and in. The Yamaha Bear Trackers are not maintained well either. Most of the ATV's did not have functioning rear brakes. The front brakes worked on mine but 5th gear was inop.
2. The location of Uvero Alto is a definite minus. Any excursion is a minimum of 30 minutes to greater than an hour drive in either a cattle truck or van. Watch out as the resort will have you pay for the transportation since they don't pay for it like the other resorts do.
Keep in mind DR is a third world country, they haven't figured out how to build roads and there are no highways near Punta Cana. There is a lot of trash piled up along the roads. I guess it's convenient to throw trash out the window.
3. One thing of particular interest is how the resort and some vendors in the DR will advertise the cost of an item in US dollars and then convert it to pesos when you go to buy it. You have to watch what conversion rate they use because they will try to scam it in their favor [duh!]. For example, the latest conversion rate had an exchange rate of 17.8 pesos to one dollar. If the vendor is going from pesos to dollars [for a cash transaction] they might use 16 to 1 for a conversion!! Likewise in the reverse, they will use a high peso to dollar rate when placing a credit card transaction.
4. Food is very bad. We had a hard time finding a good restaurant out of the six there. We did like the Mexican and Dominican restaurants. Excellent bean soup though! Most people, including myself, got a little sick on the third day. By the fourth day, I was back on my feet. I think it was the food since I never drank the water.
5. Lastly, the bartenders have little experience therefore the drinks usually have too much alcohol to the point you can't drink it. Little to no consistency in drinks between bartenders is the norm.
One thing that really perturbed me about the resort is how they tried to only give you the cheap Presidente beer instead of the imported beers such as Heineken. Example, at the outside bar closest to the indoor amphitheater around 2pm, I asked the lady bartender for a Heineken. She said she didn't have any and that I had to drink Presidente. I told her I wanted a Heineken and I knew they had some. Finally, she acquiesced and gave me one. Geez, someone in management must have told them to go cheap on us!!
I don't recommend the DR to anyone. Stick with First world countries where you can at least drive around on roads and drink the water.
Maui, Hawaii was by far the best tropical place I've been.
Luxury in Paradise
We loved the resort & plan to return.The only thing I reccomend is do not forget the bug repellant.
Treated royally at the Royal Uvero Alto
We have traveled the world and have enjoyed spas all over and this vacation was among the best for rest and relaxation. The services at the Spa were comprehensive and maticulous. The property was expansive and immaculate. The room sizes were extremely adaquate with a king size bed and in room jacuzzi. The food was plentyful and very good. The beach went on and on forever and great for boogie boarding (if you're so inclined, otherwise walk around the point for calmer waters). The beach was quite and restful, heard music only when the exercising was going on in the one of several pools. Husband enjoyed the topless scenery (not for everyone and most are descrete about it). Would go back in a moments notice! No Children.
The good, the bad and the ugly
We have been 3 weeks there (yes, as European this is possible;-). So this should be quite representative.
Summary: If this resort would be in the south (caribbean side) - it would be 100% perfect. And if they could improve service, you won't have a single minute where you regret to pay that much.
facility: The resort is excellent. never seen such a great Hotel. And we have been in various already. Absolute 6 star. Well, the pool is even 7 star!
Service: mixed, but from very good to ok. Only a few are speaking "understandable" english. But it's by far not a showstopper. One example: We ordered at 10pm some water to the room (mini bar wasn't filled up that day) and after 4 "reminder" calls I had to put on my clothes again and went at 12pm to the lobby to get some water. It happend for ~30% of the orders you do at the restaurants, that you either get something wrong or it was forgotten. But you are on holidays - right ? ;-) Nevertheless - for that price it's not adequate.
Food&drink: Great choice of Food and in the 20 days we have been there thoughts like "oh, not again the same restaurant" was never in our minds. Drink was also high quality and very good with great choice. Although the wine does not have european standard - only 1 "drinkable" sort.
location & weather: Beach is great, watersports too. But as it's located at the Atlantic is often (very) windy and high sea. During our stay, the watersports facilities (diving, Katamaran, snorkeling, ..) was closed 12 days out of our 20 days. Even one guy was suffocated in the water just in front of the Hotel as he could not swim back to the beach (ebb and stream quite dangerous if you swim far out). But the waves have been great for going "bodysurfing". During the 2 bad weeks it was still sunny (~70%), but wind was cold and laying in the shadow was a bit too cold and required T-shirts.
Only a 4 rating as service could and should improve for that price.
Any specific questions - you can contact me at email@example.com
cheers, Ludwig & Christa
The Royal Resort Uvero Alto was absolutely exceptional.We have NEVER been to a more beautiful resort. The staff and service were A#1.
Never have we felt more pampered or catered to. I cried when I left.We feel we have been spoiled for life.I seriously doubt that we could ever find a more luxurious destination. If possible- plan your trip around a full moon. The 2 hour horseback trip along the beach at night is something I will never forget. (This trip is only offered during full moon.) The weather was great. The food very good. Room accomodations excellent. What more can I say? The pictures on the net and travel brochures do not do this resort justice.You must see this one for yourself. We HIGHLY recommend it!!!
TripAdvisor Reviews Excellence Punta Cana
Travel Blogs from Punta Cana
We went to sinoa island today. We stopped off at a natural pool then island them back in a different boat. We came back and the door was unlocked again. Sigh. We went to reception to tell them and they said they'd take care of it. It's not safe to leave it unlocked. We had her a top also so for the extra towel we didn't yesterday haha Went to Japanese restaurant. We asked for vegetarian food but they kept bringing meat lol so we ...
Woke up went to eat. Went to the pool. Came home showered and went to have lunch. Walked to other nearby resorts and walked back on the beach. Had a bit of an argument haha we made up. Went back to the pool and then came home showered. Got ready for dinner. Dinner was basically all meat! Neeti and I were looking at each other and planning an exit strategy. Haha We ended up just leaving. Watched iron man 3 and passed ...
Sunny day! Got up, had breakfast and took some pics. Now scheduling return shuttle. Got tics to go to a close by island. Went to beach and pool. Went back to room to change. Eating. Went to pool again. Now getting ready for dinner. Had dinner. Came home and ...
... tired. I think the sun does this, it seems to drain you. We went to our Air Transit rep to book some trips. We will be going on a snorkelling and quad trip. After dinner Landon and I went to the tennis courts and played. I was a kind of clay court. Even though it was around 6 pm it was still very hot and humid which made playing tennis ( if that's what you want to call what Landon and I did) very hot. I was sweating a lot. We only played for 1/2 hour then went back to the ...
We did what everyone tells you not to today, went off the resort. There are some nice little shops not far up the road and we went to see what we could find. BIG MISTAKE. The first shop owner came out as we were still 50 yards away with his arms up, a big smile and a bigger, 'HOLA' like we were long lost friends. He ...