Royal Solaris Cancun
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- Room service
- Swimming pool
- Business Services
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Historical Traveler Reviews Royal Solaris Cancun
I just got home from my trip to Cancun. I absolutly loved the place. Yes the drinks come in tiny glasses but you can order a double or triple even. The staff makes the whole experience well worth it. They are so friendly and full of life. The shows everynight are well worth it, plus they take you to clubs every evening, which I skipped out on this trip. But every evening they had dancing in the hotel so that satisfied my craving for going out. The hotel itself is very beautiful. I got there Nov 1, and they were decorated for the day of the dead and it looked really awesome, wish I could have been there for Halloween. The crowd was both of young and old and couples. I went with my friend and we were the only single girls there, it seemed. We did however meet some wonderful people who we are still keeping in touch with. I am definatly going back to this place. Plus if you shop around you can really get a good deal for this hotel all enclusive!!!!!! W!
We go here every year! Love it!
We LOVE the Royal Solaris and have been going there for 5 years. We now know the staff and we always have an excellent time! It is not the Westin, but it is nice, and the staff is great. We won't stay anywhere else!
Solaris is the best
My husband and I love the Royal Solaris. We have stayed at others in Cancun and this is our favorite. The staff is wonderful. They are so friendly that you feel like you are in paradise when you stay at the Royal Solaris. The food is excellent and everywhere you go so you never go hungry. And the drinks are great too - we got our drinks within seconds every time. I guess you just have to have a good attitude, unlike some people that have wrote reviews, and they will treat you just how you treat them. We even got to be friends with a couple of the bartenders, they made their special drinks for us so we tipped them a little bit, they love that. The rooms are very nice with marble floors and very comfortable. We stayed in the Caribe Tower.
I am a travel agent and this is the resort that I recommend the most to alot of my clients because I personally had a great experience at the Royal Solaris, I would go back in a heartbeat!!!!!!!
I rate the resort a 6 star and noone will ever tell me any different.
Beware Before You Go - Highly Disappointed
I've just finished reading some of the poor reviews of the Royal Solaris, and wished I would have seen them before I left for Cancun. With the exception of the first couple of days, this was, by far, the most horrendous hotel stay I have ever experienced.
Now, from the beginning. Pick-up and hotel check-in was acceptable and efficient. The only abberation being the compact car that was used to seat five (plus bags left hanging from the outside of the vehicle trunk). Thankfully, the room was available immediately so we changed and went straight to the pool bar. There, I realized that the cocktails were made with only trace amounts of alcohol. After speaking with a seasoned guest of the hotel, I was made aware that you had to specifically request "doubles" or specify that you wanted extra alcohol and make sure that they were made that way. This was a complaint heard over and over again during our stay.
The first afternoon, we arranged for a tour to Chichen-Itza. This guided tour was informative and interesting (although very expensive) with an included buffet (like everything else), lunch and refreshing swim in one of the Yucatan's famous sinkholes. The greatest let-down of the tour was, when approaching the hotel after a long day, the tour guide began to beg for tips, cheapening the whole experience.
Meals. Unless you eat at one the formal settings, meals are buffet style. The names of the buffet's change, but the fare is consistently the same. Not bad, not great.
I felt that Guest Services was helpful during the first few days, consistenly asking if you were enjoying your stay and offering to assist in any way. Then the hotel air conditioning system ceased operating in the guest rooms. On the first day there were no explanations or apologies, only false reassurances that the engineers were "working on it". On day two there were still promises and vague assurances that the air conditioning would be fixed as soon as "the part arrives from Miami". At that same time, other employees tried to explain that the loss of AC was due to a problem with the local power company. When asked why there was air conditioning in the stores on the ground floor of the hotel, no one could offer a plausible theory.
Thus commenced the mission to stay cool. This was done by staying partially submerged in water, either on the beach or in one of the hotel's pools. Another option was to visit one of Cancun's shopping malls or park yourself in an off-resort restaurant/bar ($7.00 drinks).
Due to the fact that the rooms had been very cool at one time, and that the hotel is located at the edge of a tropical rainforest, when the AC decided to stop operating, the high relative humidity caused every surface in the hotel room to immediately become dampened by condensation. The marble floor became a skating rink and your clothes became wet and musty smelling. Towels had to be placed onto the floor to prevent slipping and injuring yourself. As our room faced away from the Caribbean and toward the only roadway in Cancun, we were forced to listen (through the opened window) to the constant passage of busses, taxis and emergency response vehicles that race through town. When sweaty, fitful sleep finally came, so did did the insects that are associated with a jungle environment.
Here is where the staff of the Royal Solaris Hotel failed us. Repeated pleas for relief of any type were met with with an "oh well" attitude. On the third night of begging for a fan in the room, I was advised that the hotel had sent an employee to purchase fans. I was then advised that, within fifteen minutes, someone would be at our room with one. When an hour had passed and no fan had arrived, I returned to the hotel desk and asked again about the fan. It was then that I was advised that the hotel had no more fans! This was compounded by the fact that THERE IS NO BOTTLED WATER AVAILABLE TO HOTEL GUESTS after the Gift Shop closes (these are $4.00 each).
Well, at this point I'd had enough. I threw our room keys, safety deposit box key and hotel wristbands over the counter and advised that I was finished with the Royal Solaris. This was met only with a shoulder shrug from the desk clerk. Knowing that I was again to get no sleep, and this being or last night in paradise, I returned to the room and prayed for the next day to come swiftly. Strangely enough, someone did respond with a fan about ten minutes later. MUCH TOO LATE!The bellhop never even picked up our bags for us on our departure.
In closing, due to work requirements, I have travelled extensively throughout the world, many places being undeveloped, underdeveloped and even war-torn. The level of customer service at the Royal Solaris was BY FAR the absolute worst that I have ever had the misfortune of experiencing. I do not know how the other hotels in Cancun treat their paying guests, but Royal Solaris is not worthy of the title "Resort".
I would have to say, that after staying at several resorts in Cancun, this is definitely the BEST!!! The staff is absolutely wonderful, they are very accomodating, and always pleasant. They make you feel like you are part of a bigger family for your week stay. The entertainment team is definitely the highlight, with all the fun activities and nightly shows they put on. The food was fine, contrary to the other postings...I agree that some things on the menu could be improved upon, but overall I thought it was great. They have 8 restaurants to choose from, so you can find something you like in at least one of them (if you are a picky eater). The rooms are nicely air conditioned, always nice and clean by the time you get back from a day by the pool....very comfortable! I would definitely have to say, you can't NOT have a fun time at the Solaris (unless of course you are a real stick in the mud)....This is definitely the place to be!
Royal Solaris - royal disappointment
We took a family of four for six nites under an all inclusive package totalling about $2700 - value was about half that. The food is abysmal. You would normally think buffets would rate average and the sit-downs would earn you a good meal. Trust me, stick with the buffets - at least you can see what is about to make you ill (the devil that you know...). One pork tenderloin could not be cut with a knife. I suggested they change the menu to the Zapato Filet (they did not find this funny). We changed our room after the first nite for fear of permanent fungus infections. Seriously the air quality was too moldy to stay in, and i checked out 4 other rooms in the same tower facility (Caribe Tower) before moving to the Royal tower and an acceptable room. The one decent side to this was the front desk staff were very accomodating during the move (practice makes perfect?) I thought the drinks were good, perhaps the best part of the stay. Others thought them watery and in small portions, and the lines overly long. That's probably legit in some cases but representative of all-inclusives so I cannot complain here. The clientele in Cancun grows younger every year and Solaris is no exception so take care what you expose your yung-uns to. We also had no problems here cuz we stuck mostly to the beach or quiet corners of the pools. Beach was beautiful and we saw many nesting turtles. Careful of the undertow with any kids under 12. All in all, take some time and research a good place - food and room here are unacceptable to any other than a college fraternity.
We just got back from the Royal Solarius last week. The weather was cloudy the entire week which was alright with me because we took our children. The food was not really that great, even at the set-down restaurants.
The pool areas were nice and very clean but very crowded. The bars were always too busy and it took forever to get drinks and when you do get a drink be sure and get 4 or 5 of them because they are in small plastic cups and by the time you get your mouth wet you have to go back for more!
I thought the rooms could have been nicer, very plain and didn't have a ironing board or anything. The cable sucked.
Next time we go, I will definitely look into something nicer!
It was awsome!
I had such a wonderful time at the royal solaris caribe! I went with my family, and it is a perfect place for kids, and adults, lots of stuff to do! The entertainment staff were very friendly and talented, and put on outstanding shows in the evenings! (Tip: You might want to go to the shows early, to get a good seat!) It was perfect for my family, because one night you could eat at buffet, and another at the fancy resterant. There was a large variety of food, and exotic juice's to pick from. The pool area is clean,large, and absolutly beautiful! The beach is warm, and VERY blue, its great for snorkeling in! We will be going back to the royal solaris caribe as soon as we can!
Not at all what we excpected/coats stolen from room closet
We stayed at the hotel in March 2002 and were very disapointed. The only entertainment was in the lobby bar and they were off 2 nights of the 7 we were there. Also, our leather coats were stolen out of our room and when we reported it they acted as if they could care less. I have e-mailed them at least five times since I have been home asking for acknowlegement that it was reported and they will not respond. The service in the restaurants was very good, food was ok.
In the bars, to get good service they do expect a tip, even though it is suppost to be all inclusive. All I can say is I am sure glad we had good weather, thats the only good thing I can say about our vacation to Mexico, and no I will never go back
Not Bad needs carpet
I was there for 4 days 3 nights. The staff is very friendly especially the the waiters. My stay was also all enclusive, so all meals & drinks were covered. The drinks contain very little alcohol, so it will take about 10 of the just to get a buzz. But by then your stomach will probably be hurting from all the sweatener they put in them to make em' TROPICAL. Hint..order the long island ice tea, you wont need as many of them befor you start to feel it Breakfast is the best meal of the day usually consisting of traditional american style foods like bacon, eggs, potatoes orange juice etc.. You can also make your own omlette. The lunch was pretty weak. Hot dogs with hard buns, the worst slices of pizza you've ever had, bar-b-q ribs (lacking any kind of flavor) cold french fries and not to mention quacamole, witch is searved at every meal (what do you put this stuff on any way).Dinner has it's nights, the location kind of changes also. One night dinner was under a huge pallapa (an open air tent of such) the menu the cooks had a huge grill out side searving up grilled chicken, pork & serloin a slight breeze was blowing of the ocean the scene was perfect. All meals are also buffet style
As far water sports and other activities go, the staff do their best to keep you entertained with a variety of swimming pool games. the deepest pool is ony about 3 1/2 feet, so not much swimming there. The water sports are non motorized (no fun) Only got a chance to catch one show it was pretty good. The rooms are very spacious, one big difference you'll find here and with most hotels in Cancun, no carpet anywhwere, to some this might seem small but tile floor in a hotel room just seems to take some of the comfort away for me most of the t.v. channels are in spanish.
The local tours are very reasonable. To sum it all up the hotel is worth staying in. The staff is extremly friendly & helpful, the dining was average and the rooms although spacious, lack the attention to fine detail that you would find in some of your large hotel chains. Most rooms do have balcony's and lager window's that open and let you experience the waves crasking on the shoe. If you cant get a room with an ocean view dont even go. try another hotel
TripAdvisor Reviews Royal Solaris Cancun
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