Riu Palace Las Americas
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Mexico has also been a long-awaited destination for me. I was now here, meeting back up with the family on Cozumel, a small but built-up island off Playa del Carmen. We spent the next four nights here, experiencing a different level of luxury than ever before at our five-star private condo.
Jake took the opportunity to get certified as an Open Water Diver while Mum, Dad and I relaxed ...
How has this resort rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
Absolutely stunning hotel with great amenities and staff. Would definately stay here again.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TravelPod Member ReviewsRiu Palace Las Americas Cancun
Historical Traveler Reviews Riu Palace Las Americas Cancun
My husband and I booked a 10-day stay at the RIU Yucatan. Our saty there was okay. We heard people saying that they had been asked if they wanted to move to the Las Americas, a new hotel in Cancun for no extra cost. We have been to the Riviera Maya area four previous times and enjoyed it very much and were not to anxious to move due to Spring Breakers in Cancun. On our seventh day I went to the desk to ask where the Fun-Jet person was, again and saw the notice on the desk about moving to the Las Americas. Since we had been at the Yucatan for seven days, we decided to take the move. WHAT A BEAUTIFUL PLACE! We had so much fun and met so many nice people. The food in the specialty restaurants is amazing! The drinks are top shelf liquor. The rooms are very very nice, including a tub! Every staff member was over accomodating and friendly. The pool area is amazing. The lobby, beautiful. I can not think of one bad thing to say about this hotel. I am sure it is more then we can afford in the future but would go back in a minute if we could! We have stayed at Iberostars, Palace resorts, including the Moon Palace and RIU's. This was the best ever! You will not be disappointed, if you enjoy being treated like royality and appreciate the finer things in life!
We actually booked this hotel rather than being on the Riu Roulette or being bumped here from another hotel. The Hotel had been open for approximately 3-4 weeks when we got here the last week in February (stayed Feb 26-Mar.4). The hotel is absolutely gorgeous and the service was very good. The staff is always pleasant and we did not have any need to speak to the management except when we arrived. At that time we requested an upgrade in our room as we had heard that everyone else had paid much less. This didn't bother us as we could not leave it to last minute but we thought that we would try to get extra value for our big bucks!
Feb 20-27th/04 - We did the Riu Lottery and ended up at the Riu Palace and were quite happy. Our first room was not a great view, but we were able to change the next day to an ocean view with very little difficulty. Since it only opened Feb 1/04 we were a little concerned of "growing pains" but we were pleasantly surprised over and over again by the great service. The restaurants are pretty good, but lack some ambience, especially the "Gourmet", but the Japanese is good. The problems... had to get up too early to make sure you got the chair and dinner reservation you wanted (6:30-7:30), the hair dryers are powerless, bring your own if you need to dry yours. This hotel reminds me of the Carlton in Cannes and Cesars Palace in LV. Absolutely recommend this hotel!
One could not ask for more. The grounds are absolutely gorgeous, they have put in millions to build this hotel, and we were told this is probably one of the last "palace" hotels Riu builds. Most are "class" status, and the "palace" are much higher scale and more expensive in every way.
We wanted to go to a RIU this year so we booked into the RIU RIULETTE.
Rui Palace Las Americas-new2004
Las americas was a wonderful place to stay.It was new in feb. 2004. The food was great for the most part.. You are also able to visit all the Rui hotels in Cancun. The Rui cancun is next door. Loved it and would return again!
My husband and I booked a trip through Funjet Vacations to go to Cancun, Mexico on February 5th through the 8th for our fifth anniversary. Our very good friends also booked the same trip to go with us as they were also celebrating their fifth anniversary. We chose the hotel, the Riu Caribe, because this is where we had spent our honeymoon and thought it would be a great place to celebrate. As we arrived at Riu Caribe, we were told to leave our bags on the drive which we thought was strange. We approached the desk for check-in only to find out that the hotel was full to capacity, there were not rooms available to us, and we would have to be moved to another hotel. So, now it is 8pm ? we have had nothing to eat (only drinks were served on the plane), we have no idea where we are going to have to stay, the important emergency information that we have left with our small children is now worthless, and we are really disappointed that we are being forced to leave behind the hotel that we booked reservations for six weeks in advance. As we leave the lobby, we realize that leaving our bags on the sidewalk was no accident. They knew that we were being booted all along.So, then we were taken to the Riu Palace. To smooth it over, the Riu Caribe had told us that this was a brand new hotel that hadn?t even been open a week and we were very fortunate to have the opportunity to stay there. We arrived and the d?cor was very upscale and ornate. We went to the desk to the check-in but they were having problems programming the keys to the rooms. My friend and I proceeded to try to use the lobby phone to call home and let them know of the change in our itinerary. This was also a problem as the line kept getting dropped before the call could go through. After many attempts they finally got the call through, but we were really running out of patience! The manager at the desk suggested that we should go ahead get dinner in the restaurant because it closed in one hour and our keys would be ready after we ate. However, he told us that the men would have to change into pants. Now we are in trouble because the men did not bring pants. We packed for a vacation at the beach! The management was completely unwilling to give on this issue even given the circumstances at how we arrived. My husband finally had to agree to wear pants that they would provide if we were going to be able to eat. The pants that they brought him were purplish and blue plaid and were so small that he could not even get them buttoned! Finally, he just had to wear a pair of sweats that he had so that we could eat. He ended up having to wear these same sweats to dinner every night!!! We really did not appreciate having this surprise dress code forced on us and felt quite uncomfortable every night to be dressed so inappropriately.The next day, we start looking around and talking to people. No one that was there had been originally booked to stay there and the hotel seemed quite full. It was obvious that other hotels had intentionally overbooked to create this overflow and allow this hotel a trial run. None of the staff was surprised at all of these people getting dumped into their hotel ? they knew that this was the plan for the weekend.Unfortunately, that same morning, I came down with a migraine headache and had to spend the rest of the day in bed. When my husband came to check on me around 3pm, he contacted the front desk, told them I was ill and asked that they stock our mini fridge which had not been done prior to our arrival. He explained that I was waiting on these drinks. He went back down and joined the other couple by the pool. I waited and waited for the drinks. When he came back at 5pm to get dressed for dinner (in sweats!), he called again and was told 5 more minutes. He called two more times before going down for dinner and was told the same - 5 more minutes. Finally around 7:00pm, I called myself and the drinks arrived around 7:30pm. There was never an explanation as to why it took over 4 hours to bring drinks up. When I asked the front desk, they could not provide any answers!The next morning, we turned on the TV to catch the news and found that only three stations came in. We found out later from other guests that this was problem others also had and that we could get it fixed. We called in the early afternoon and the service person came about 3 hours later. He declared it fixed but when I went to change the channel 5 minutes later, all I had were the same 3 channels!! I didn?t even bother to call again ? we were leaving the next morning.Our final morning, we had breakfast then went back to our room to gather our things. When I went to remove my items from the safe, something dripped on me from above. I looked up and found a huge pocket of water bubbling the ceiling and the closet floor was totally wet. Luckily, my things were not harmed but we called the front desk and told them of this urgent situation. The water was coming down faster by the minute and the water was spilling into the room. The layout of the room positioned the closet between the sleeping area and the bathroom. The floors were a smoothed and polished granite and extremely slick when wet. Delicately, we waded back and forth to the bathroom taking our things to our bags to pack and trying to get ready to leave. We placed another call to the front desk and even stopped a maid to show her what was happening, but no one ever came or called. We had to move so slowly that it pushed us behind schedule and the shuttle had to wait on us. Our friends called from downstairs to tell us it was about to leave so we just grabbed our bags and left.Throughout our stay we tried to be reasonable and have a good time in spite of the circumstances, but overall we were unsatisfied with our trip and the manner in which we were handled. Every time we tried to talk to someone, they told us how fortunate we were to get to stay there. They should have realized that they were fortunate to have us! There was no food service at the pool, there were only 4 permanent chairs where you could sun in the pool (no ledges), outside there were only frozen drinks at the swim-up bar (which was closed the day the weather was bad). Each time we would ask about something that they did not have, they would ask us ? Don?t you think our hotel is beautiful?, Don?t you have a beautiful view from your room?, etc. These were not the questions at hand!! We did not appreciate being subjected to the obvious ?bait and switch? that took place and forced us to be part of the Riu Palace?s trial run. We wanted to go to Mexico, be casual, relax, and have fun.On the up side, I will say that many of the staff (not the management) tried to make things fun and go out of their way to help you, but overall the whole experience fell way short of our expectations. We had been to Cancun a couple of times before and this time just did not do it for us. We will not stay at Riu Palace again.
We were suppose to be staying at the RIU CARIBE but they said that they were overbooked, I was a bit upset about that but after arriving at the RIU PALACE I was very happy about the change. Everything was fabulous.
We were booked at the Riu Caribe for 5 nights, Feb. 14th-19th. After having some room issues the 3rd night, the manager there graciously offered to upgrade all of us (4 rooms) to the Riu Palace. We had driven by it the day before and were totally amazed at it just from the road.
We were booked at the Riu Cancun 29th Jan 2004 but on arrival found they had overbooked and were sent to the Riu Caribe for the night. The following morning we returned to the Cancun to be told we were being given rooms next door at the Riu Palace Las Americas which was new and about to open at 12 O'Clock that day. We were a little apprehensive but from the minute we walked through the fabulous entrance to the minute we left the hotel on 12 Feb we had the most amazing holiday ever. The hotel is first clas in every way and unlike the cancun we had the sunshine round the pool areas and beach untill late in the afternoon. There are 6 restuarants including the buffet and all were very very good. The staff were the best I have ever met, they could't do enough for you, and they made you feel they enjoyed doing it. The entertainment staff were the same they added greatly to our already fab holiday. I think we were in the right place at the right time as I'm not sure we will be able to affort this hotel when its established but if we could we would go back tomorrow.