ClubHotel Riu Negril
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How has this resort rated in the past?
- Tennis Court
- Minbar in room
- High-speed internet in room
- Multilingual staff
- Kids pool
Photos of ClubHotel Riu Negril
Historical Traveler Reviews ClubHotel Riu Negril
Definatly a 5* resort!!!!
Just returned from the Riu Negril yesterday (Aug 14-21). All the previous reviews were exactly right. The grounds were beautiful!! We arrived in the pm and the staff were all organized ready and set us up right away...no long wait and annoyance. Rooms were very nice...we had a standard room..I can only imagine the ocean views.
FOOD..AMAZING....im a picky eater so tend to not to expect much....but everything was so delicious I looked foward to eating every meal!! A la carts were delicious as well..I prefered Sir Andrews....excelent food and service. Dinner buffet my favorite - mexican theme night better then was in Mexico! Highly recomend the fresh fruit smoothies in morning...yummy!! HELPFULL HINT - we were unaware that the a la cartes are booked daily for that day and you can book as many times as you like...other resorts I stayed at you have to book them for the week and for just 1 time. Its nIce b/c you can go again and again but buffets were so good that there was no need other than once. They start booking the a la carts at 8 am in front of the brunch buffet..line up minimal and quick.
STAFF-wonderful!! I found we tipped much more than usual b/c of this so bring a lot of 1$. From morning to night they ask you how you meal and trip was - staff always wanting to talk and please you - my opinion service was beyond 5*. Try to sit near Andre in the buffet - sweet young man, very pleasant!
BEACH - 6/10. Im a beach person so in my opinion, it's not up to par for the resort or from what I expected from Negril, but for the price we-paid I cant complain. There is this sludge that makes the sand in the ocean sticky-like and murky. There are workers all day scooping this stuff out and they section off their work areas -which is good. There are better sections so look for those. It's still decent - just not impressive. Beach was nice - big stretch, alwasy chairs available at any time -no getting up early to reserve. Same at pool - but we spent minimal time there b/c we're beach people -but pools were very nice. We ventured to the Riu Tropical beach everyday and the ocean and beach was much better, you get a lot more sand on the beach and their water is great which is funny b/c its all in the same bay. But b/c Riu Negril is so immpressive - having to walk over to Tropical Bay wasnt bad - and that resort isnt as nice.
ENTERTAINMENT - Staff fun...shows terrible. Except for the Steel Band - dont miss that. I always enjoy the shows but there are chessy and lack creativity in my opinion....
SUGGESTIONS - If you are requesting or expecting a King size bed, I would strongly suggest bringing a King size fitted sheet - the use a flat sheet that just covers the top of the mattress so at night, its shifting around and you find yourself directly on the mattress. Also - bring an umbrella. It rained every afternoon and the hotel does have umbrellas, but if you dont get there right away - they are all gone. Its just easiest to have your own. Also - all the rooms are to one side the hotel ammenties so try to get building 1 or 2 to avoid long walks. We had building 2 so had no problem -heard some in building 4 say it was a pain. Lastly, Luigi's restaurant is open from after the buffet until morning for pizza and pasta but the 2 times we went they had no food and then only 2 types of pasta, no pizza - so I wouldnt suggest missing dinner to eat there as you may not always have luck. But again - buffet will stuff you happily.
All and all - loved the resort, loved Jamaica and would love to go back to Riu Negril again......
5-Star Look 2-star Service
My friend and I just returned from this resort on August 15, 2004. Anyone from Toronto arriving by Skyservice s/b aware that the flight arrives in Mobay around 7:30 p.m. (if it leaves on time). After going through customs and finalizing the bus situation with Sunquest the 1.5 hour ride to Negril you'll be getting there around 9:30 p.m. The buffet restaurant closes at 10 p.m. - so you better make a mad dash if you want to get something to eat other than pizza (that restaurant's open 24 hours). Anyhow I have to agree with another review about the Front Desk Mgmt - they are appalling. By the end of my week there, I made sure that the Asst. Gen'l Manager was aware of the hotel's faux pas. To describe the chaos at Front Desk would be equal to entering a lovely home and observing what looks like a whirlwind of chaos. The so-called managers at Front Desk - Melkis, Franklin etc. do not know how to communicate effectively or with proper English. That can be very frustrating when you're a tourist staying at a resort. Note: English is not a 1st language at this resort - Spanish, Italian, German all take priority. So it sucks to be Canadian, American or British. You not only have to awaken at an ungodly hour just to get into one of their a la carte restaurants, another added feature is you have to make a deposit of $10 U.S. to obtain and Iron & Ironing Board for your room (if they have any available that is). Don't worry you get it back b4 you leave. If you are enquiring about any tours, taxi services etc. the information provided will be different from each person at front desk. Left and right hand definitely not in sync. Check-out!!! This is very rigid (12 noon indeed). Any extension would be like pulling teeth. Make sure you double check your phone bill b4 you leave. My phone bill was reduced to $26 U.S. from a whopping $78 U.S. after I kicked up a stink. The phone will be turned off in your room on the day you are departing and I do mean by 6 a.m. if not earlier - so if you need to make a call back home to ie. pick-up arrangements better do that the day b4. So while the architecture is a definite 5/5 - the service is about a 2/5. For 1st time visitors like myself - if you wanna go to Jamaica and experience the history and culture - this resort is definitely not the place to be. However, if you liked to experience the warmth of the Caribbean sun, sand and palm trees while capturing the European old world charm of say Spain - go there. The old saying of when in Rome do as the Romans do - does not apply here. When in Riu Negril do as the Spaniards do. Final note: For those who have stayed at other Riu Resorts and have ventured to a nearby sister resort - don't even consider going to the sister resort in Negril - Riu Tropical...while you can shop at their duty free store - you will be duly kicked off their property. We certainly were!
Beautiful, Clean, Fun and Underpriced!
My family of four just returned from our trip (July 31-Aug.7) to Club Hotel Riu Negril. We travel every year to different Caribbean islands and 4+ star resorts, but this was the best. Our arrival was not so bad, the bus ride was 1 hour and 15 mins. on a smooth pathed road from Montego Bay Airport. We got the the resort by 9:30pm, and check-in was expedient. We ate pizza at Luigi's that night. I sent the resort an email asking for a room close by the pool, amenities and with a high nice view of ocean, and they accomodated every request (even though I only paid for a standard room). The rooms were bright, granite floors, large bathrooms with double sinks and a bar area with liquor dispensor and well stocked mini-bar. There are no coffee makers in the rooms. The resort is new, extremely clean, beautiful grounds with esthetically pleasing roman/greco architecture amongst lush gardens and palm trees.
The staff were excellent, and accomodated every request we had. The bar drinks are fantastic (try Blue Ocean and Miami Vice). Tipping was not required, but I brought a lot of $1 bills for most of the bar-tenders, maids or waiting staff that helped us (these people work long hard days for only $45US/wk., a few extra dollars really helps).
The beach is long and not as bad as some of the reviewers mentioned. I would recommend the 7 minute walk to the Tropical Bay anyway (Braids for women are cheaper along that stretch, and you can see some of the freindly locals). The water gets nicer the closer you get to that resort. Our Resort was bigger, cleaner, better pools (don't understand why Tropical Bay was more expensive?).
There are lots of Europeans staying at the resort, just like anywhere else, all very friendly. There are so many lounge chairs, reserving them early is not permitted nor required. We never had problems getting poolside or beachside loungers.
Resteraunt food was excellent. I could not believe how much meat they had at the buffet's! Lamb chops, Beef, Pork Roast and Turkey and Chicken daily. Lot's of healthy choices amongst the variety of other foods. Breakfasts were grand and the kids ate well. You have to line up before 7am for the A la Carte restaraunts. Sir Andrews was fancy and food was good. The Steak House had excellent Rib-eye steaks, but it is out-door (hot). We preferred the buffet after trying these out (more variety for the family). It is a very elegant dining room anyways.
The animation staff was very friendly and did their best to get us all involved in games during the day. The nightly entertainment was a little lame, but the Steel Band night is not to be missed! You may wish to bring mosquito repellent for evenings.
I do not recommend the Duty Free Shopping and Rick's Cafe trip. Duty free shopping was much cheaper at the airport before leaving (for liquor and other things - lots of better shops at the airport). Besides the trip is too long (5 hrs. in all). Rick's cafe is awesome, but I'd recommend the Catamaran ride instead, it is shorter and you can swim too.
In all, this was the best resort my family has stayed at. Definately a real 5-star and well underpriced for what you get (perhaps because it is still new). We drove past Couples, Sandals Negril, Beaches and this was by far a brighter nicer place to stay. We would definately return on a future trip. Have no worries and book Club Hotel Riu Negril - Yeah Mon!
An amazing resort!
My boyfriend and I went to the Riu Negril at the end of May 2004. It was fabulous. We had a beautiful room with a garden/ocean view. The food was amazing and there was food everywhere all the time. You were never hungry, that's for sure. The bar in your room was always stocked up and the service was really good. The ameniteis were great and the rooms were very clean and spacious.
My only disappointment was the beach. The beach was nice but the ocean was not clean, very mirky. The good thing about the hotel was that the Riu Tropical was was a 5 minute walk down the beach and their ocean was clean and beauriful. Another bonus was that you could eat at the Riu Tropical's restaurants and grab drinks from their bar. The hotel tells you that you can't use the Riu Tropical facilites but you can. This is the 2nd Riu resort I have stayed in and both times I was very impressed.
This is a great resort!
New & very nice
My husband and I (we are in our mid-20s) had a great time at the Riu Negril - July 21-28, 2004. The hotel is new and in beautiful condition. The staff are working hard, constantly cleaning and working on the beach, etc. They were all friendly and very helpful.
I would definitely recommend this hotel. We got a great price, so that made it even better.
We had no problems with the staff or any hotel policies. Our plane to go home left late in the day, but there were shower rooms available and a locked room to store luggage, so we were able to swim and stay on the beach long after checkout.
You can see the ocean from pretty much every room - they all have balconies or a terrace. There is a fridge in each room with bottles of beer, pop, and water, as well as a mini-bar with rum, vodka, brandy, and gin. The rooms are nice - you control the A/C, there is also a ceiling fan.
The pools are fine, there are two, one with a swim up bar, they were a little crowded during the middle of the day though.
Every night there are shows/musicals, these were a little cheesy, but sit near the bar, have a drink or two, and they are plenty entertaining. The bars have a good selection - and the mango daiquiris are great!
The steakhouse was great, the international gourmet restaurant was okay, and the buffets were good too. Breakfast at the Green Island is wonderful - there is a fresh smoothie/juice bar, and tons of selections. You need to make reservations at 7 am for the steakhouse and gourmet restuarant, but we found we could make them for two nights in a row, so we didn't have to get up every day.
The Scuba Caribe snorkel trip was fun, bring some bread with, and dozens of fish will come eat out of your hand. Their fishing trip however, was a disappointment - they told us they catch 20 most days, but we only caught 4 smaller fish the day we were out - not worth the money.
Everyday it rained in the afternoon for an hour or two, but that was sort of nice, because it cooled down for the evenings.
The beach is kept very neat. There's a good mix of shade and sun, and there are always lounge chairs available. The water is a little cloudy, but they were always working on it.
Lots of Europeans, who often are topless on the beach, or in little Speedos.. so just a warning if you're not used to that.
Overall, really nice resort, helpful staff, good times.
Great Place, BUT........
The RIU was terrific, the management was appalling. If you have a late flight out of Jamaica, be prepared to be kicked out. Check out is not one minute past Noon, or $100US. Don't expect any sympathy from the front desk manager, Melcous.
Truly the resort and the staff were terrific. The food was amazing. The beach needs work, and they were working on it everyday. Don't expect to eat at one of the a la carte restaurants; you have to line up at 6:00am to get a reservation. The only shortcoming was the management's lack of accountability and direction. Enjoy this very under priced resort while it lasts.
Stayed the week of 5/21 - 5/28. This resort was awesome. The BEST all-inclusive we have ever stayed at. The food options with the buffet were so extensive (and delicious), we didn't even want to try either of the reservation restaurants. Rooms were nice with stocked beer, soft drinks, and mixers as well as 3-4 liquors for your enjoyment. Staff was extermely firendly and accomodating.
The resort had Red Stripe (and RS Lite), however the only complaint was when those ran out (due to a Jamaican holiday), Real Rock was the only beer available. That was not good stuff. Walked down the beach to the Riu Tropical Bay and was definitely glad that we made the decision to stay at this RIU.
Loved the Club
This is a new resort. We were there June 14-21, 2004. The decor was beautiful. The rooms were quite nicely appointed. Each room had a refrigerator with pop and beer and jugs of water. We were greeted in our room by a plate of fresh fruit and a bottle of rum. There was a patio with table and chairs and a pullout drying rack. The food is good. The A la Carte restaurants are good but Sir Andrews is the best, especially the fish dishes. You do have privileges at the sister resort-Tropical Bay-. Yes, the beach is good, but the water is murky at the new resort. They were working on it 24/7 while we were there. We walked down the beach to the sister resort and the beach and water is wonderful. So is the snorkeling. Mayfield Falls is a wonderful side trip. Grab a taxi for $20 for 2 and have 2 stops to go shopping. They will pick you up at the appointed time to take you to the next shopping center. The beds are comfortable and there are plenty of beach loungers. The pools are much larger than the sister resort , but as usual a fight for pool lounges. This is a great resort. Staff was very helpful and friendly. very Kid friendly!! They also do weddings. Saw 2 while we were there! They did a great job. Great resort.
I would go back over and over again!
My husband and I stayed at The Club Hotel Riu, Negril for our first wedding anniversary during the first week of June. Although we were visiting during the rainy season, our trip was fabulous! We ate dinner at the Restaurant Green Island every evening and had snacks during the day at Luigi's Pizzeria. Club Hotel Riu, Negril employs a phenomenal group of individuals and the hotel accomodations were impeccable. We can't wait to go back!
Riu was Fabulous
I've stayed at over 5 all inclusives throughout Jamaica and by far the Riu was the best especially for the $!!
Beach Beach Beach!! best I've been to
Accomodations, beautiful property! rooms are gorgeous very elegant
Great Service!! Great Staff
Atmosphere - everyting irie mon, no problem
Veggie Pizza - fantastic!
cheap brand drinks
buffet food - just "ok"
mosquitos - be prepared to be bit
Had a great time! I highly reccomend it. You will have a blast! Best for couples. Singles should stay closer to Alfreds & the Jungle (nightspots)
TripAdvisor Reviews ClubHotel Riu Negril
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