Paradisus Palma Real
How has this resort rated in the past?
Historical Traveler Reviews Paradisus Palma Real Punta Cana
I just had the first formal wedding held at the Paradisus
Palma Real and I must say it was a mid-winter dream. The wedding coordinators Wendy and Janeel are first class and on point. Everything was handled for me around the clock before I arrived and during my five day stay.
I had 30 guest from political officials to corporate executives and I wanted only the best. The Banquet staff was so sophisticated I gave them a picture of a very intricate wedding cake that I found in the "Celebrity Weddings Magazine" and the cake was an exact replica.
The head chefs of each Restaurant prepared a special menu for our party that was nothing short of five star.
When I tell you I did not have to lift a finger nor did I have to think about a detail, I didn't.
Wendy and Janeel were my fairy godmothers my wishes
and dreams all happened smoothly because of them and the rest of the staff.
Anyone who is thinking of a wedding in Punta Cana
and wants the BEST this is the only location for yuo.
I made three trips and interviewd different hotels
and I picked Paradisus Palma Real sight unseen because it was not completed but the People I spoke with were very professional and understood the American and European standards more than other hotels.
Will be beautiful when the construction is finished
My husband and I and our three small children recently returned from a one week stay at the Paradisus. We had a great vacation and the resort will be stunning when it is complete but our trip was not as relaxing as we would have hoped!
We WERE NOT booked at this resort. We had reservations at the Melia Caribe Tropical (next door) but they were overbooked. After 4 hours of shuttling back and forth between resorts (at our expense) we were finally checked into two rooms at the Paradisus - they were NOT adjoining as we needed (our kids are 2, 3, and 4). We spoke with many other families, and I mean MANY, who were also "upgraded" to this reort as a result of the Tropical being overbooked. Our biggest problem was the amount of construction (frayed electrical wires running through the hallways, poor water pressure, lack of electricity, and LOTS of MUD!!) with 3 little kids it was a bit of a hazard. I spent hours washing mud off of shoes. There was also very little for the kids to do. They did not have a kids camp for children under four (which the Tropical does have) so my husband and I (it was our anniversary) did not get as much "alone time" as we had hoped for!! The hotel did finally make arrangements for child care for 2 hours a day (the girls were GREAT) and we hired babysitters for a few nights at $10/hour. The childcare staff speaks excellent English (a surprise because no one else does!!)
Thankfully we had a great time hanging out at the gorgeous pool - although it was COLD, and the beach was also stunning. The kids loved ordering drinks and the food was amazing for an all inclusive. You will not go hungry. This is going to be an AMAZING place - but you may want to wait a year or two for them to finish the place. I would not recommend bringing small children - there are countless fountains that will tempt them!
There were also a ton of Europeans at the resort. My husband had an altercation over a palapa with a group of non-friendly's and the resort did little despite a number of witnesses.
I doubt we would return simply because of the overbooking and hassle we had the first three days. Plus we like the Mayan Riviera in Mexico and St. John better than the DR.
Paradisus is Incredible!
My Husband and I spent our honeymoon from Jan. 9-15 at the Paradisus Palma Real. We were upgraded from the Melia next door and were very happy to have been at the Paradisus resort. We had the Royal Service and we highly recommend that you go with the Royal Service- 24 hour room service, a private pool and beach bar, the Royal Service Lobby, and you can call and make reservations for dinner and for the Cabanas or Sun beds by the pool. We ate at all of the restaurants and really enjoyed the all you can eat Sushi at the Japanese Hibachi. (Make sure that guys take long pants b/c you can't get into the restaurants w/out them.) Every night was a wonderful dining experience whether we were alone or with friends we made at the resort. The buffet for breakfast and dinner was great. I think that my husband had a hamburger everyday for lunch- they were huge! The cabana boys at the pool and the waiters around the outside areas at night were really great. We definitely didn't have to worry about being thirsty. For a resort that had only been open for 3 weeks we really didn't have any complaints. We can't wait to go back and see all of the vegetation growing in. It is going to be beautiful. The only thing we had any trouble with was getting something to drink with breakfast and lunch. If you can take something with you we would recommend it- the waiters get a little over loaded at times. Make sure that you try the Presidente Cerveza! We wish that we had brought more home with us. We haven't had a good bear yet since we came home. If you want to go into town- our butler, Wilson, went with us and we had a great time. It is much better than the shops on the beach, but be ready to haggle no matter where you go. All in all we really recommend the Paradisus Palma Real, the resort is beautiful and we can't wait to go back.
The Palma Real is Absolutly amazing
I just arrived home on Saturday (1/21/06)and I have to say that this is one of the most beautiful hotels I have ever seen. There was still some construction going on, but it didn't get in our way at all. The rooms were a good size and the bathrooms included a 2 person jet tub and a massage "shower tower". Not all of the restaraunts were open yet, but we enjoyed all of the ones that were. The buffett was our least favorite but was still tolerable. I'm picky about what I eat when I am out of the country, but I found there to be plenty of food that I enjoyed. There was a langauge barrier at the front desk for those of you who don't speak Spanish. There was a TON of confusion on check-in and check-out days. It seems they haven't quite mastered that! But everything else quite made up for it. I don't reccommend it for kids...try the Melia Tropical if you are traveling with little ones (not much for them to do athte Palma Real).
Also, for those of you with medical issues, I had a serious medical emergency (anaphylatic shock) while there and the hotel Dr. was amazing. I was sent overnight to the hospital...only a short drive away and it was ok as well though it was hard to communicate due to language barrier. The hotel staff was very sweet and concerned about me and even called the hospital to check on me.
This place was so beautiful. The pool was huge, the spa was amazing, and the staff was so very friendly. I can't say enough nice things about the Palma Real!It took my breath away....
The most beautiful beach I've ever seen. The food was great & you can order as much as you want. Men must wear long pants & no open toed shoes in ALL the restaurants except for the buffet. The rooms are great with a king size bed, a little table & chairs, small sitting area with a pull out couch, huge jacuzzi tub for 2, nice set up. Don't buy ANY tours from ANYONE until you find out from Guest Services or the front desk what the hotel offers for FREE. Someone sold me 2 hours of horseback riding for $40 & then I found out the hotel offers a 45 minute ride for free. Needless to say I got my $40 back. I do not recommend going on any tours to the local towns, all you'll see is poverty & no bargains worth the trip. Someone in our group took a tour to Santo Domingo which took almost 5 hours each way & not too much to see once they got there. The roads outside the hotel are horible, lots of speed bumps to show down the crazy drivers. The roads also have deep trenches dug across them which makes for a very bumpy ride. For a one week stay, I suggest that you bring a lot of singles for tips. The service was excellent. The biggest problem was the language, few workers speak English. The hotel is still being built & next year the grounds will be lush & even more beautiful. I can't wait to go back.
True pampered excellence; relaxation, elegance, and luxury
First, let me say that we were lucky enough to stay in the Palma Real in only its third week of operation with only about 150 other guests. Nearly 3/4 of the resort was either unfinished or empty, so much of our enjoyment was tempered by having nearly free reign over the entire resort. That being said, the Paradisus Palma Real will soon become THE luxury resort in the Dominican Republic for all who seek true relaxation, elegance, and luxury.
The first impression of the resort is one of awesome beauty. The marble and coral lobby is only the forefront of a stunning backdrop looking down a large flight of steps, across a marble fountain atrium, over the pool, and finally to the ocean. To the left is the main desk, and to the right is one large and modern bar area. Farther to the right is the Royal Service office, where we spent a bit of time during our stay.
We were lucky enough to stay having the Royal Service treatment. With it comes a private check-in and -out desk, private internet terminals, and a bar that serves cocktails, a light continental breakfast, and a light lunch. One of the restaurants also serves breakfast and lunch exclusively to Royal Service guests. It also comes with a guest room that is located just steps from a private Royal Service-only pool and beach area. Lastly, it also comes with a personal butler. The butler service is enjoyable from the standpoint that the individuals are more than happy to make any desire or wish come true. If you want a specific beverage stocked in your fridge, it's there. If you want reservations for a particular restaurant or spa time, they're happy to assist. They also make you feel like a king or queen by greeting you by name every time you see them. I was unlucky enough to be quite ill during our trip, and our butler personally found the doctor located at the neighboring resort, and had the doctor come directly to my room. I was certainly glad to have the service.
When you walk down the steps from the lobby, you find yourself in a large and open atrium with fountains and statues located among the greenery. On either side of the atrium are long walkways with doors leading into the many restaurants on one side, and the casino, nightclub, and kids game room on the other. All of the restaurants in this area are air-conditioned.
Speaking of restaurants, the food is fantastic. During our stay only one restaurant was not open; supposedly there will be an open-air steakhouse by the beach. But we ate in and thoroughly enjoyed the Asian-fusion restaurant, the sushi bar, the Japanese steakhouse, the romantic restaurant, the signature caribbean cuisine restaurant, the buffet, and the Mexican restaurant. The food was terrific, although I found the buffet to be a little lacking. There is very little "kid-friendly" food.
I am surprised that the resort is not adult-only. Truthfully, there would be very little for small children to do. It seems like the overall theme of the resort is one of relaxation, and if you have small children that need more recreation than lying on the beach or next to the pool, there are probably better resorts. But for older children who like to relax as much as their parents, it would be fine.
The pool was too cold for us to utilize during our stay. The water temperature was no more than 72 or 73 degrees. It may sound warm if it's snowing, but down there it was downright chilly. The ocean was also cool, but we spent our time mainly there. Once the water has a chance to warm up, however, the pool will be a signature piece. It stretches all the way around the complex, and there are numerous built-in tiled lounge chairs both with and without overhanging palapas. There is also a swim-up bar for refreshment.
The beach area also has numerous palapas and lounge chairs. The palm trees provide some shade, but the big hit will be the large daybeds on which at least three or four people can stretch out and soak up the sun. There are also several of the Bali beds around the pool area as well. With Royal Service, you can reserve a Bali bed around the private pool. Without it, they are first-come, first-served.
The rooms are large and luxurious with a jacuzzi, flat-panel TV, shower with full-body jets, a sitting area, and either a porch or balcony. Our room was close to everything, but the farthest rooms appear to be about 200 yards from the pool and atrium area. It could be quite a hike to get to the beach or dinner. There is a path that leads directly into the next-door resort, another of the Sol Melia properties.
There is an activities desk by the pool, and the resort does offer some things to do. We took advantage of the free horseback riding on the beach. A truck picked us up and drove us about 40 minutes into the country. Once there, we saddled up and with a guide made our way down to the Macao beach for a beautiful ride along the water. The resort also offers other events such as flower arranging, spinning classes, dance lessons, etc.
The nightlife is a little lacking yet. I think we saw the first-ever show in the air-conditioned theater. It was humorous to say the least. Otherwise, there is usually a singer or small combo band playing in the atrium area.
The spa was nice and mostly affordable. We both had a 50 minute massage costing about $68 each. The massages actually happen in a small building around a garden in one of the closed-in areas of the resort. If you think of the resort as a "W" with the lobby and atrium being at the middle point and the beach at the top, the massage booths are around the right lower point. In the spa area itself, there is also a wonderful water area that offers a range of Jacuzzis, water massaging fountains and showers and steam rooms. It appears that this area is open to everyone, although I wonder if it will become a separate spa service in time.
We had a number of specific likes about the resort. First, it's extremely luxurious and posh. The ambiance is modern elegance, and the accouterments are definitely high class. The rooms are also very nice. The service is outstanding; we were never sitting for more than 30 seconds before someone came up to offer a drink, and our drinks never were quite empty before they were replaced. The food is outstanding as well.
We also had some specific dislikes. The landscaping is not done at all. Yes, it's early, and they are working on it like crazy. There was a definite language barrier for at least 60% of the staff. While I don't expect everyone to be fluent in English, there were many workers who spoke none at all - even some in direct service positions such as bartenders. Also, the nightlife could improve a little, and they could offer more daytime activities. Again, this may change in time.
Overall, the resort is stunning. I have no doubt that in short order the Paradisus Palma Real will be on the cover of every major travel magazine for the area. As long as you're looking to relax in posh surroundings, you can't go wrong.
Paradisus Palma Real - Beautiful!
Me and my girlfriend stayed at the Paradisus Palma Real from 01-01 to 01-07 and we couldn't have been happier with our decision!
This resort is truly 5 Star in our opinion, although I'm sure some discerning, snotty Americans will find something to complain about. To be fair, we do not always travel first class nor stay in only the best resorts, but my girlfriend has been to many Ritz Carlton's etc., and in her opinion, the style and beauty of this resort rivals that of the Ritz's.
The service many 5 star travelers are used to may not be exactly up to that level, but for a couple of average Americans, it suited us perfectly, and was worth the little bit extra we spent!
The lobby/common areas:
All areas are beautifully furnished with beautiful artwork and marble throughout. The Dominican construction standards are a little different than the U.S., so if you look at every little detail with a magnifying glass you will see imperfections, but why bother, you're on vacation, right!
The lobby bar is really nice, and the service was great. All top shelf liquor, so be sure to request when ordering. The courtyard beneath the lobby has really nice outdoor furniture, and is a great place to chill out after dinner. As to be expected, some of the plants need growth, but nothing to complain about. All of the restaurants surround the courtyard and are also top notch quality decor.
Gorgeous! Plasma TV with a few American channels (ESPN, Discovery, HBO, CNN), dark wood throughout, large Jacuzzi tub, marble tile shower & bathroom, stocked mini-bar, AC, Ceiling fan, free safe, nice artwork, canopy style beds with drapes...all in all perfect for what we were looking for. Only weird thing are the high tech shower controls (several spray locations) point out towards shower door, and will spray onto bathroom floor...no big deal since we didn't use that function anyway. Beautiful view from Balcony (Room 3074) The lower number the room (last 2 digits), the closer to the beach and probably the better view. The garden view was OK, but the plants need awhile to grow in...again, no big deal.
All are excellent! Beautiful furnishings, great service, and most importantly, great food! All a la carte restaurants require men to wear long pants, and everyone we saw was dressed well. There is an Asian Fusion (Bana), Japanese (Hibachi Style), Mediterranean (Italian, etc.), Romantic (Passions - Serves Fillet Mignon, rack of Lamb, etc. - Adults only) and the buffet. All were great, our favorite was the Japanese. The menus are somewhat limited, but we had no trouble finding something we liked. When we were there, no reservations were required and the longest we had to wait was about 20 minutes, not to worry though, most restaurants had a nice bar in the waiting area, so we had lots of Absolut Marinis and Johnny Walker! They even have a Bellini menu at the bar between the Asian Fusion and the Japanese. As with all Dominican food, it is different than what we are used to, I'm sure some finicky people will find something wrong, but we loved everything. Even the buffet was great!
The pool is really big and close to the beach. Great swim up bar. Lots of Bali Beds surround the pool area, and are a really nice touch. Horse back riding is included (we didn't go), but other guests told us it was a great experience. They take you about a half hour down the beach and let you gallop in the sand. We did the snorkeling trip which was great, especially since it was free. They take you on a 10 minute boat ride, then let you snorkel on the reef for about an hour. You must make reservations at the club house near the pool for all included activities at least the day before. Golf is included but we did not do that either. There is also a boat trip every Wed. to Punto Gordo(?). which we didn't attend, but heard was a lot of fun. There are board games in the club house, a fusbol table, and in the lobby area near the disco there are pool tables, ping pong and air hockey. The disco wasn't exactly crowded, but the resort was probably only 30% full during our stay, although we enjoyed our time there. The casino was ok, with Blackjack, Caribbean Poker, Slots, Roulette. It was on the smallish side, but it was fun to play around a little after dinner. The gift shop was adequate, but as to be expected, way overpriced. To sum up the activities, this resort has gone the extra mile to make sure you feel like you have something to do, we were never bored.
Beautiful! White sand, turquoise water, lots of palapa huts and really nice metal and fabric lounge chairs with wheels. They were still building palapas on the beach while we were there, it was cool to see how they're made. There's a little bit of sea grass built up on the beach, but several guys raking daily...never ending battle! Several little souvenir shops are just north of the resort on the beach. They are very aggressive, and are tough to haggle with. Expect to pay half or a little above for everything. Water temps were perfect! Not too cool, not too hot, and little or no waves. Weather was perfect (rained for a few minutes one day in late afternoon).
The service was excellent from top to bottom, the bars were great. We made good use of the 24 hour room service often, the menu isn't extensive (Pizza, Club Sandwiches, Fruit & Cheese trays, etc.), but they were pretty prompt even at 3:00 am.
In closing, I would just want to say that we would definitely highly recommend this resort, and have absolutely zero complaints. We felt it was deservedly given the title of a 5 star resort, and feel lucky to have been able to experience the PPR. It will be the top resort in all of Punta Cana very soon, so if you can get a great deal since it is new, go for it! We probably won't be able to afford it once word spreads on how nice it is, but would love to return someday. It is a great place for couples looking for a romantic getaway, and also looks like it would be fun for the whole family.
Feel free to email me with questions:
Most Magnificent Resort in Punta Cana
we just returned from the paradisus palma real and i have to say that this is a magnificent property. the lobby, bar and restaurant areas are breathtaking, with sculptures, marble and fountains in an open concept atrium. the pools and beachfront spaces are also incredibly designed, making this resort look more like a five star four seasons property than your average all-inclusive.
we arrived at this property less than one week after opening day, and they had done a tremendous job of getting most of the services on-line. while there certainly were some teething problems, the staff were always available to try and resolve anything that was amiss, especially the guest relations manager natalia and sales manager vilma.
we were staying in the royal service suites and this was worth every penny. the rooms were spectacular with double jacuzzi tubs in the bathroom and fabulous views of the ocean. the room was very large with a sitting area and in our case two double beds. the rooms had plasma tv's, cd players (with speakers in bathroom) and refrigerators that were stocked daily with drinks. note that they did not have a dvd player, so you might want to bring your own portable one as there was limited english tv channels. these rooms were also right at the foot of the beach and next to the private royal service pool and cabanas. pedro made sure that our daily trip to the rs pool was special, delivering drinks, fruit and even seafood directly to our seats.
the royal service lounge was also a great benefit. they booked our cabanas and made dinner reservations for us each night. the hotel is not yet at full capacity so dinner line ups were not a problem. the number of guests seemed to be growing each day and i imagine it will be functioning at full capacity within a few weeks. the royal service concierges headed by christelle were a great help, as were the rs butlers (victor, rafael, manuel and george). we had hors d'oerves each evenning in the lounge, and also took advantage of the complimentary computers available for rs guests.
we had our two children enrolled in the kids program which they loved. morning games in the club room with suzie and felicia, as well as poolside activities with the family concierges sufa and jose, all of whom the kids adored. we had been concerned about a lack of english speaking staff being available for our kids, but all of the aforementioned staff spoke great english and our kids had a blast with them.
while only three of the a la carte restaurants were open, we found the food to be very good. an asian fusion restaurant called bana was our favourite, as well as an adults only restaurant called passion. i believe that two more restaurants are opening within a few weeks. lunches at the buffet included lobster tails, fresh shishkabobs and a wood burning pizza oven.
the evenning shows and music in the loby were great for our whole family and we enjoyed just hanging out in the beautiful surroundings. we went over to visit friends in the other paradisus (punta cana) one night, and i can assure you that it does not compare to the new property.
as mentioned, there were some services like room service and late night snacks that were not up and running yet, but i was told would be soon. they were also completing some of the rooms in our building during our stay, but all seemed finished by the end of our week.
the bottom line is that based on my conversation with many guests that had stayed in punta cana before, this resort is in a league of its own. my family had a lot of fun and i would give serious consideration to returning next christmas after they have a year of experience under their belt.
TripAdvisor Reviews Paradisus Palma Real Punta Cana
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