NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun, Yucatan Peninsula, 77500, Mexico | 3 star resort
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*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.


This 3 star resort, located on Boulevard Kukulcan, Km 11.5, Cancun, is near Museo del INAH, El Ray, Mundo Maya Live, Nautilus Diving & Training Center, and Avenida Tulum.
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      Historical Traveler Reviews NYX Hotel Cancun

      Great Location


      All I can say is try the place for yourself and form your own opinions. After reading the reviews on this site you would think twice about staying at the Grand. Every hotel has something wrong especially if you want to find a problem. We stayed at the resort from Jan.25 until Feb.1. This was our 1st time to Cancun and we thoroughly enjoyed our stay but maybe anywhere in the world would have been great when you only want to sit and relax. We found the staff very friendly, the food was OK not fantastic but we always found something that we really ejoyed. At the Mexican restaurant we enjoyed being waited on, we enjoyed the production when the special coffees were made and as other reviewers stated we enjoyed the honey garlic shrimp, the coconut chicken and the especially good tortilla soup ( a nice spicey creation). The drinks were watery for the most part unless you had only beer and wine. I was introduced to a new drink that really quenched the thirst- an amaretto sour. The grounds are kept very manicured and clean. Hot tubs- of the 3 one was empty,one very warm and one luke warm. The pools were ice cold but maybe on a very hot day this would be appealing. Our room had a small balcony , a view of the ocean and the courtyard with pool and hot tubs, boring art on the walls and paper thin walls between the rooms. The thin walls were annoying as we did not want to hear our neighbour burp and cough. The location is great if you want to walk to a shopping centre-one block to the right to the Flamingo and about 3 blocks to La Isla. The bus stop is in front of the hotel and cost 6 pesos to the market or downtown. Last but not least we were not bombarded by time share sales people but maybe that was because we had our Avalon Grand band on our wrist. Oh yes,one more comment, the music by the pool was of good selection to be enjoyed by all guests. I'm sure you would like this small complex if you give it a try.

      A few myths dispelled!


      My wife and I stayed at the Avalan Grand from 24-31st Jan on an AI. The place is smaller than most others but that made it more enjoyable. We had an Ocean Junior Suite on the top floor (but that only meant a climb of about 4 flights). The buffet food was OK and the meals in the evening restaurant, Mi Casa were excellent every night. There wasn't a beach as such but the 'step ladder' people are complaining about involved two steps! The drop was approximately 18 inches to the sand (my grandma could have coped with it!). The staff were always helpful and even though we were on AI we were tipping where appropriate. Our maid left our towels 'sculpted' into seashell and animal shapes (a swan and a pig!). The bars aren't all open during the day but, sat by the pool, somebody dropped by every 30 minutes to ask if you wanted anything from the bar (so it was only really a problem if you wanted to sit inside by a bar!). There were also activities organised by staff (trial scuba, pool volleyball) but nobody seemed to want to join in. And for the whole week I was there I was NOT once asked if I was interested in timeshare. Overall, not a 5 star resort but, if you got a good price, a really nice, cosy, friendly resort.

      Overall nice place


      Eleven of us spent one week at the Avalon Grand. The rooms were nice for most of us. We did have to do some room rearranging but, the staff was prompt and very helpful.

      Meals were good to excellent. Breakfast Buffett was wonderful, Kelley's club sandwhich was great, the shrimp at Micasa out of this world, and don't forget to check out the snack bar.

      All of the bar tenders and waiters were wonderful, always smiling. Some make better drinks than others, you'll figure it out.

      Don't expect any organized activities, there are none! And there was no beach therfore no beach bar while we were there.

      Don't bother to check out the Avalon Bay-YUCK. Do plan to head over to Island it was beautiful and a great time and all inclusive!!!!

      Feel free to contact me with any questions.

      Not What They Say


      This is NOT what they say it is. If you want a time share then its your cup of tea. They only want people who will buy into the shares. If you have no intentions of buying they ignore you. There isn't any beach. You climb down a ladder to reach the water. Only one bar open during the day, in the lobby with no where to sit. Rooms shown are for the time share only. Motel 6 has better rooms for none buying guests. There wasn't any entertainment at all. Only lounge open to sit and talk was Kelly's Pub, with music that would blast you out. Food, Same thing day after day, with only 6 to select from. Will NOT go back. We travel atleast twice yearly and know what to expect from a resort, this is NOt it.

      Five star?....Laughable


      Not a very good resort to stay. The only way to get to the beach is to climb down a ladder or jump off off a porch, Avalon does not really have a beach because the water from the waves(which is a beautiful sight) comes up to the wall of the resort. If you want to enjoy the beach, you must walk behind some of th other resorts.

      The food is atrocious, and needs to be avoided at all costs, Although the varity to choose from is decent the quality is well below par. The best time to eat was from 1PM to 4PM when the served burgers and fries by the poolside. The restaurant the requires resevations had pretty good shrimp. Avoid every thing else.

      If you purchase the all inclusive package they say that tips are included. There is a tip jar everywhere you can eat or drink at the Avalon. And if you want half decent drinks or service than you better tip.

      The pools at the resort were freezing even though the weather was decent. During the week I stayed everone avoided the pools

      If I was a rater Avalon F Grand would recieve a 2 star rating.



      My wife and I stayed at the Avalon Grand from Jan 6-13, 2003.

      I would rate this hotel as acceptable, but certainly not 5-star as many sites state. I would give it a 3 or 3.5 star rating. Our room was huge (Ocean View Junior Suite) and pretty nice. Aside from the cold hot tubs (what's up with that?) and complete lack of activities and entertainment, the dining choices were our major complaint. The Italian restaurant that is still listed on their web site is now a mexican restaurant. Very limited choices on the menu, but pretty good. Kelly's Pub was also pretty decent food. Burgers, Sandwiches, Wings- the usual pub grub. These restaurants are available for dinner only. Breakfast and Lunch are a whole different story. The Bella Vista, the 'main' buffet restaraunt, had poor service, and even poorer food. It was OK for breakfast but that's about it. It didn't ruin our holiday, but we escaped for a few meals out- a shame since we paid for all inclusive. All in all, this hotel is OK. I would stay there again if the price was right, but at the price of this hotel I believe there are likely many options that would surpass it.

      Pretty decent


      Just got back from the Grand Avalon in Cancun. We had a pretty good time for what we paid ($1400 cdn. per person for 1 week. We had no balcony on our room, so make sure you book one if you want one. A good deal of the beachfront was washed away, but there's a vacant resort beside the Avalon , and we just used their beach. The food was your basic buffet fare, nothing spectacular, but good just the same. Kelly's sports bar was a neat little placefor wings, ribs and the like. The Mexican restaurant was excellent. It wasn't too busy when we were there, so reservations weren't a problem. There are no elevators to the majority of rooms, so if you don't mind stairs, you'll be fine. Any problem with the room was dealt with in literally 10 minutes (you gotta love small resorts!) Planet Holl ywood, Margaritaville, and the mall are right across the street, and take the bus if you go anywhere else (6 pesos). It's a good little place to go if you want quiet, but there are no events at the resort to speak of. All in all, we give it a 7. Feel free to e-mail me if you need to know anything else. And take the Jungle Tour, it's the best bang for your buck. Micster.

      Avalon Grand


      Loved It. Visited 11/17/02 for a week. Staff was great. Smaller hotel which was nice. Had one studio and one suite and both were great. Our suite was on the veranda overlooking the beach and was perfect. Food and drinks were good also. It was about half full which was nice and in a great location. Further down the Hotel Zone towards downtown was flooded due to rain storm. Beach was great and the water was an incredible blue. Close to the Hilton Golf (which also was good). Note: use buses not cabs.... The fact we got two of the seven nights free made it that much better....Would book here again.

      Avalon Grand needs a chef


      My husband and I travelled to the Cancun Avalon Grand in December 2001. Our room, with an ocean view, was clean and comfortable, albeit small. We were with another couple who had complained about their room and were put into a fabulous room (a suite, really) with a superb ocean view. I found the staff to be extremely courteous and helpful. Really, they couldn't have been nicer. The food, however, was AWFUL!!! We had the all-inclusive option, but ate out after the first night. Breakfast was fine, lunch just bearable, but dinner impossible. One thing to note about this resort is that every room is very different, as I noticed when doing a tour of the property, and some are truly spectacular, so if you're not really happy with the one to which you are assigned, request to see another. We agreed to sit through the resort's sales pitch, and found that those salesman were overbearingly rude and pushy........Don't do it (despite the freebies you get with it)!!! Another thing, when we went, the resort was still under the final stages of construction. I think that they filled the outdoor hottubs before the paint dried properly, because both my husband and I had blue paint on the seats of our bathing suits (which they courteously agreed to clean).

      Not all that


      This resort may be new, but I can honestly say that I was not impressed. There is no a/c in the lobby/check-in, so if you get there early be prepared to sweat a little because check in is not until 4pm. Our room stayed pretty damp, we had littled tiny bugs crawling on the walls! Oh, and don't stay on the bottom level, because the bugs are on the floor too! The room looks nice, but the bathroom floor never seemed to get dry, even after the cleaning people come. I would pay a little extra $ and stick with a more experienced and well known hotel. I would give this hotel a 3 star on a good day. Don't let the looks of the hotel fool you, they have a way to go to catch up with the hyatt. "5 Star"? I beg to differ!

      TripAdvisor Reviews NYX Hotel Cancun

      3.50 of 5 stars Very Good

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