Moon Palace Golf & Spa Resort

Address: Carretera Cancun-Chetumal Km. 340, Cancun, Yucatan Peninsula, 77500, Mexico | 4 star resort
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This 4 star resort is located on Carretera Cancun-Chetumal Km. 340, Cancun.
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          TravelPod Member ReviewsMoon Palace Golf & Spa Resort Cancun

          Reviewed by mattydiblasi

          Nice resort but too vanilla

          Reviewed Jan 10, 2015
          by (38 reviews) , United States Flag of United States

          Nice beach and pool but a bit of a vacation factory.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Moon Palace Golf & Spa Resort Cancun

          Loved it!


          It was the best time of my life. My husband and I went there for our honeymoon and could not have asked for anything better. The staff was at your beck and call, it was relaxing, and fun. The pool was the best, I may have been on the reef of the ocean but that pool made up for the loss of the clear blue waters. We visited the other palace

          resorts for that. I would recommend the Moon Palace Sunrise to everyone I can. Great 6 star hotel!


          Best "all inclusive" choice, but...


          We were in Monn Palace in peak season, in August, when usually all families take vacation, so place looked like huge shopping mall. Facilities and services are outstanding, and exceed by far all another 5-star hotels in Cancun area , as far as we heard or saw. Food is good during breakfasts & lunches in Mexican restaurant only, the rest remains to be improved to 5-star level, for sure. The dissapointement was so-called a'la carte dinner which was just a joke due to very limited choices and overcrowded surrounding. Waiters offen forgot the orders content and did not really care about you, since we were too many. Oriental restaurant was especially bad in this regard, they could not even serve the bottle of vine, just by glasses with 1/2 hour waiting time. We expected some exclusivity from 5-star environment, instead we were surrounded by folks that were dressed very casually, if not to say something worse. After waiting for order for about 15 min. we just turned around and walked away. We ended up going everyday to Cancun's restaurants in order to really have good times, otherwise you would spend all dinners in cafeteria alike environment. Pools and small reastaurants-palapas are wonderful, the surronding gardens are fantastic, but pools are too shallow for big folks. Staff is unbelieveably freindly and helpful in any respect, we were treated as royalty by everybody. Rooms are very good and clean, especially if you leave $2 for maid to dress the room up. Drinks in all bars and restaurants were OK , but with very little alcohol content, you should tip bartender $5 or so to get real stuff, yet the service was outstanding. All "from-hotel" free excursions were very good, especially trip to Isla Mujeres, which turned in to real fiesta. tennis coutrs are the best I ever played in my life.

          The most disastorous thing there is the beach , this is just non-existent. This is full of seaweeds and looks like a bog, we did not see any single (!) person in the water. Our Huron Lake is absolutely majestic place to go as compared to this beach. What kind of idiot built resort in this place ?!! We took busses to Cancun and Beach Palaces to enjoy an ocean swimming, but over there we could not leave our stuff on the beach to be together in the water, presense of policeman just proved our fears about theft, also there was no protection from the sun on the beaches whatsoever. Small things, but do you expect those to worry about during your vacation ?

          In general, this is right and absolutely worhtwhile place to go for folks with big families to enjoy relatilvely high-class environment and good times. Kids in hotel were just as many as adults, so this is definitely not adult type of resort. If you care about real exclusivity and high-class vacation with rich nighlife and opportunity to get everything you want withing short driving distance, then , probably, the best choice for Cancun vacation would be to stay somewhere in Ritz or another "non-inclusive" hotels as long as you can afford that. As for Mexico's vacation , we decided for ourselves that Cancun is the only place we are going to go for holidays from now on, forget about the rest of Carribean...

          Wonderful Week


          Just got back from a wonderful Honeymoon week at Moon Palace (Nuzic side).

          Ocean front room with double Jacuzzi was great. Staff was so helpful and went out of their way to answer questions.

          Food was good (10 restaurants to choose from) and the service was super. Pool was out of this world and the grounds were amazing and well maintained. Beach was ok but water is not blue like Cancun Palace.

          Overall stay was great and we can't wait to go back...

          Honeymooners look elsewhere



          Food is very average and there is a problem with flys on the food.

          The pool is huge, but it is only waist deep and just as hot as the air.

          The beach at he resort makes Lake Erie look nice.

          Lock up ALL items of value, especially on your last day or two, as things may end up missing.

          This is not an adults ony resort. There are just as many kids as adults.

          ATV tour is not worth your time or money.

          Remember to not swim with the dolphins as they are kept in pools that are too shallow for them to cool their skin, making it blister.

          Got very sick at Moon Palace


          We returned from our honeymoon recently.

          The workers at The Moon Palace have very poor sanitation practices.

          Returning from a run on the beach, I witnessed a cook walk out of an open kitchen, hold each nostril while blowing the contents of the other nostril into the grass, wipe his hands on his apron and walk back into the kitchen and continue working.

          Another day I was at a urinal and a cook walked out of a stall after obviously defecating. He walked right out of the bathroom and back into the kitchen and started working without washing his hands. I nonchalently followed him and watched to see if my hunch was correct.

          I had a 102 degree fever and lost 19 pounds from whatever bugs I picked up due to their poor sanitation practices. If you want a happy honeymoon, do not go to the Moon Palace or even Mexico.

          Moon Palace - A great vacation spot


          I would highly recommend the Moon Palace - it was a great place to stay! The food and accommodations were great - and the pool was amazing!

          The goal for our vacation was to relax and "chill" by the pool, which is exactly what we did. The pool was where we spent the majority of our time.

          I do have a couple of comments about the rooms that you should keep in mind when making a reservation. On the website, it says that 98% of the rooms have an ocean view. This isn't necessarily true. Unless you have a room on the second or third floor, you may not be able to see the ocean. The rooms are still nice (all the rooms are the same except for the Presidential Suites). However, we were frustrated upon arrival because our travel agent had reserved an ocean view room, and when we got there I think we were given one. But, about 2 minutes after heading to get our bags to head to the room, we were told that room had an "ammonia" smell and they would have to get us another room. We ended up on the first floor in a room w/ no view. After a day and 1/2 of going to the front desk (and still never finding out what happened with our original "ammonia room", we finally ended up in a beautiful room on the 2nd floor (Luna building) with an ocean view - the only thing was this room didn't have a hammock - but we were happy as clams after that! Keep in mind the room situation when making your reservation and know you can change rooms when you get there if you don't mind being a "squeaky wheel".

          The food was great....we stayed on the Sunrise side of the Moon Palace. The food was much better than we anticipated, especially considering it was all inclusive. The Mexican and Japanese restaurants are great - wonderful meals. You should also try the Spanish restaurant on the Punta Nusik (sp?) side....just take a tram and head over. Fabulous service and great sangrias upon walking into the restaurant. Although I think I had a bad fish that night - my boyfriend loved his steak.

          Although we didn't venture out from the hotel because we wanted to relax, we heard the Xpu Ha (sp?) tour was wonderful. I had been to Tulum on another trip and would recommend that as well so you can see the beautiful ocean as the ocean at the Moon Palace doesn't truly depict the best in Cancun.

          I highly recommend the vacation spot. We went in May and it wasn't crowded, the service was great and the weather was wondeful....we also avoided "Guest Services" who I think were the time share people.....I would have rated the trip a 5 if we didn't have the room fiasco.


          Great vacation spot


          Stayed at the Moon Palace twice before, and will be going back this spring. A great quiet resort, very few kids, most of the guests are between 25-50. Resort is not on the strip its about a 20 minute bus ride to downtown. Stay at the Moon and theres free transportation and use of the facilities (food and drinks) at the other Palace resorts. The Moon is a BIG resort, depending on where your room is located, you may have some walking to get to the pools etc.... Beautifully landscaped with tropical plants and flowers.

          Few things of note - Youre in Mexico - you need to learn a little Spanish - most of the staff speak very good english, but it always helps to know some of the native language. How frustrated do you get when people in the USA dont speak English? Same thing here - they arent rude, theres just a small langauge barrier. These also arent your private servants, dont act like it.

          Tips are unneccessary, unless you think your waiter or waitress deserve one. Sometimes at the crowded bars (cocktail hrs) a $5 tip on the first round will get you great service the rest of the night. If you dont see the premium brand youre looking for ask the bartender for it (again spanish is a plus and so's a couple bucks), and often times they will "find" that bottle of Jim Beam.

          Theres more food than you know what to do with, 7 restaurants from FRESH seafood to Italian, to Asian to steaks to traditional Mexican dishes. Fresh fruit all over the place, great dessert. Dont drink the water, its purified and filtered, but once again, you're in Mexico. Theres plenty of botteled water available.

          2 HUGE (several hundred feet long ) pools with whirlpools and swim up bars, Palm shaded areas, and plenty of sun.

          We loved the place, and recommend it to our friends - a little espanol definitely helps, its a vacation relax.....

          An AWESOME vacation!!


          We stayed at the Moon Palace Resort from 1/27-2/3 and had the time of our lives!! The food, drinks, tours and the people there in general were so amazing! I am already looking forward to going back there! We did get to travel out to the Beach Resort which had a nice beach, but the food, workers and the grounds of the Moon Palace were much better! We were very pleased that we decided to stay at the "secluded" resort instead of on the Hotel Strip. We would have been bored in a day down there!!

          The Ideal Vacation


          Family spent Christmas 2001 @ Moon Palace Resort.

          Our first all-inclusive experience; it was worth the money and it was great! Tours, food, drinks, accomodations, service, relaxation, fun, all met or exceeded expectations. None of us became ill. Few rude people and these happened to be other American tourists (sadly, from the East coast). Moon Palace was safe and secure for our children. While great in general, it was perfect for family. By staying at Moon Palace, since one has automatic access to all seven or eight of the local Palaces, we experienced different sections of beach as well as the higher-paced life along the Hotel strip (Moon Palace, while easily accessible to and from strip, is thankfully also isolated and more private). I highly recommend Moon Palace.

          Palace Resorts in Cancun


          I must say this was the best all inclusive resort I have EVER stayed at! The Moon Palace is out of this world! The food is excellent, 7 restaurants to choose from! The staff is excellent! The pool and grounds are amazing and the most beautiful sight I have ever seen! The great thing is when you stay at 1 Palace Resort you get to use all 7 Palace Resorts for free! This was great because the Moon Palace is 20 minutes from the hotel zone in Cancun, so one day we took the free shuttle to the Cancun Palace used their beach, and ate lunch there then headed to shop for the rest of the day! I highly reccomend this resort, or any Palace Resort! Here is who I booked with they had the best rates anywhere!

          TripAdvisor Reviews Moon Palace Golf & Spa Resort Cancun

          4.50 of 5 stars Outstanding

          Travel Blogs from Cancun

          The start....Mexico

          A travel blog entry by vicky_ellis on Apr 05, 2014

          6 comments, 8 photos

          ... being used in the name of accommodation was confirmed by water floods, replacement toilets and a general lack of most things idyllic! So, after time spent sorting plumbing the rest of the day was about recharging a bit before meeting new travel buddies, sharing Mexican food and sampling the all important Mexican specialities: margaritas, tequila and Sol. The next day I experienced the collectivo way of getting about to Tulum, the amazing Mayan ruins ...

          The snake's nest

          A travel blog entry by mlhampton on Sep 28, 2013

          1 comment, 9 photos

          ... an experience. Also had a look around mercado 28 a famous open air market where the sellers hassle you and they no doubt charge 3 times the value. They had many beautiful classically Mexican clothes and sandals, and hundreds of jewellery stands made from all types of topaz. In the end I found an adaptor in a shop 100m from my hotel. Brilliant. The rest of the day was spent sunbathing by the pool (but mostly in the shade) and acclimatising to ...

          Hot hot hot...

          A travel blog entry by dianaford on Mar 30, 2013

          Mexico had finally come into its own and it was hot!

          A short bus ride and we were in Playa del Carmen and a minibus later we went to Tulum Mayan ruins which were really interesting, but hot! Had I mentioned that!!!

          A long hot minibus later I was back at the hotel in the coldest pool imaginable!!

          After dinner we went to a bar that had swings around the bar instead of seats and the biggest mango daiquiri ...

          Tulum_Coba_Swim in underground Cenote_Mayan Family

          A travel blog entry by guru56 on Dec 13, 2012

          ... and performed a concert, we sampled handmade tortillas, learned about homeopathic medical plants growing in the jungle and their application. I guess they are a little spoilt by modern civilization by have electricity and satellite TV.

          The highlight for me as keen swimmer was the visit to a cenote. Apparently the Yucatan peninsular sits on a huge cave system filled with freshwater. Access is via cenotes ...

          Traveler Photos Moon Palace Golf & Spa Resort Cancun

          Our seaweed covered beach.
          Quintana Roo, Mexico
          Beach area
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          Had professional pictures with resort credits
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          Swim up pool bar
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          Paths have well and truly flooded!
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          golf course
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          Grand pool area
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          Resort grounds on Nizuc side
          Cancun, Mexico
          View of Cancun hotel zone from beach
          Cancun, Mexico