Mirabello Beach & Village
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Historical Traveler Reviews Mirabello Beach & Village Agios Nikolaos
Overall we had a lovely time!
Overall we had a lovely holiday and were quite happy after reading some negative reviews prior to our holiday. My girlfriend and I booked the holiday in June through Sunstar leisure. It wasn't the most amazing all inclusive hotel you will stay in but neither did we expect this after paying a 'middle-of-the-road' price for a holiday.
The hotel was nice, clean and modern and our apartment in the village was more than adequate for us. We paid all inclusive and our hotel bill at the end of the week was nothing. We ate, drank and spent the day at the hotel for the majority of the time and all was of a reasonable standard.
1. Good location, away from the busy town but only 5 Euros in a taxi.
2. Food was always fresh and of a good standard.
3. Balcony bar at the top of the hotel was lovely in the evenings with nice big sofas outside.
4. The village had its own pool and bar which always had sunbeds available and was in nice surroundings.
5. We were taken to our room in the golf cart on arrival (nice touch!).
6. Staff were all friendly and helpful.
1. Sunbeds on beach were chargable at 3 Euros a day which was dissappointing as this was a 4* and we paid to be all inc.
2. Service in restaurant was slow but this appears to have been a little exagerated in previous reviews.
3. Service in a-la-carte was ridiculously slow as there was only one member of staff.
4. Sunstar leisure didn't have a rep at the airport or at the hotel which meant booking trips had to be done through MyTravel and airport and transfers were a nightmare.
5. Watersports were heavily overpriced (£35 for 15mins on a jet ski!).
6. Airline (Alexandair) was abismal! Enough said.
7. Main bar was overlit and lacked a bit of atmosphere in the evenings.
8. Entertainment was very poor and if this was a big part of your holiday I would re-think.
In summary, booking through Sunstar Leisure was probably the wrong choice. Although we made savings, travel and transfers were appalling. Hotel was generally good but it was a shame that a few niggles kept re-appearing (ie sunbeds, waterpsorts, lack of clarity on all-inclusive and service in general). It wouldn't take a lot to make this a genuinely good hotel.
On another note, eating and drinking out was more expensive than expected but Aghios Nikolaos is a pretty town with lots of bars and restaurants to choose from.
We would book again but through Thomas Cook or equivalent.
Lovely island shame about the hotel and airport.
Spent a week here in September 2005. The hotel is in a superb location with magnificent views and only a quick 5 euro taxi ride into the centre of Aghios Nikolaos. However, beware! Many guests, including ourselves, were not allocated the accommodation they had booked. Family rooms for 4 adult passengers is just not acceptable. Neither is the sister accommodation in Mirabello Village which is on a steep hill with many steps when we had specifically booked the hotel because of this. Reception staff were most unheplful, many references in the hotel's guest comment book regarding this. Also, lack of staff in the restaurant and paying for the hotel's own sunbeds, in some areas but not others, seemed ludicrous. The hotel has the potential to be 4* but did not live up to the usual 4* standards or expectations. Food was good but repetitive so go out and about and find some really authentic Greek food in atmospheric surroundings. We found plenty. Entertainment team tried really hard but needed professional acts to support them. Heraklion airport is a nightmare: queuing outside in the heat, endless waits to check in and for passport control and when you do get to the departure lounge you can see why they delay you - just enough seats to accommodate two plane loads of passengers. It really is the worst we've ever encountered.
Nice hotel but poor location.
Stayed here for a week from 9th September 2005 on a half board basis.
Good clean rooms in the village with wonderful views from the balcony.
The whole complex is on a very steep slope. The hotel is full of steps and then there is a daunting climb to the rooms on the village side. Don't go if you are not fully fit.
Food very good if rather middle of the road. Breakfast excellent.
Drinks prices at dinner and from the bars far too high. The bar itself is overlit and has no ambience. Maria's and Stavros bar 200 metres towards town on the left has good food and drinks and a warm welcome. Nothing much else close to the hotel but the bus service is cheap and regular.
Never been charged for a sun bed in any other 4/5 star hotel I've stayed at.
We have just returned from a two week all inclusive holiday in the Iberostar Mirabello Village. Although the hotel and hotel grounds are 4 star material, all other aspects are far from it! The food was bland with no variety and even during theme nights the same food appeared mixed in with a different sauce (they obviously thought guests wouldn't notice!) also, at meal times, you would be finished eating before you even had your drink which was really irritating!! the staff in general very rarely smiled and were unhelpful. We booked and paid for a sea view room only to be told that the hotel was full - we took it up with the manager who was extremely arrogant and did not appear to want to help us - not good customer service!! When over, I phoned over to reception from my room to seek medical attention only to be charged for the call when checking out!
Although the entertainment is a bit repetitive, the entertainment team did the best they could and were very friendly, the bar staff at the pool bar were also very nice and were always smiling which appeared to be rare in this place!
This was our first and last Iberostar hotel (we normally stay at RIU hotels and thought it would be a pleasant change to see what their competitor had to offer - RIU wins hands down!) Nice hotel, shame about the staff and food, sorry guys, but wouldn't recommend it!
Fair to Average
We stayed there for a week between 31/8/05 and 6/9/05 and to be honest we were a little disappointed. You're stuck out on a bend in the road too far away to walk to anywhere and the closest town (Agios) is really just a lake with a few restaurants around it - pretty dull after a few days! As for the hotel, the food is ok (albeit pretty bland) and the rooms in the "Mirabello Village" where we stayed were fine - clean and well looked after. The very worst thing about this hotel is the reception staff who are utterly clueless and really couldn't care less if your problem is dealt with or not. I saw a number of frustrated people and got a dose of it myself when it came to checking out. The evening entertainment is a joke but this only really comes into sharp focus because the surrounding area is so dull. Sorry to be negative if you have booked here - on the plus side the kids seemed to have a good time, the pools are pretty good and the waiters/waitresses do their best in difficult circumstances. If you just fancy lying down by the pool for a week you'll be fine. Can also recommend an excursion to Spinalonga, it's probably the most interesting thing you can do in the area. If you like beaches by the way, you should hire a car as there are no nice ones in the area!
Myself and my boyfriend have just returned from a week long stay and this hotel and thoroughly enjoyed ourselves here.
On arrival we were taken in the golf caddy to our apartment in the village across the road from the main hotel. We were unaware that this is where we would be staying when we booked but on reflection we think we got the best deal! Our room was spacious and the bathroom was finished to a very high standard. The air conditioning unit was a little small and slow to start (tip - leave another card in the slot the whole time so the room is always cool).
We stayed on a half board basis and found the food fresh and of good quality although there was not much difference in choice from day to day, and of course there was always a queue of kids to push past to get to the pancakes (25 year olds like them too!).
The staff on reception were always polite and helpful however the service in the restaurant was not so good as previous reviews have stated. The problem seemed to be that there simply were not enough staff and getting a drink with your meal became a daily battle, especially hot water for tea at breakfast although coffee was provided on tables if they had been cleared and made up again that is!
We used the pool in the village several times which was lovely and there were always loungers available. We also got a canoe from the hotel water sports centre which was great fun.
Overall we found the hotel to be of a very high standard and would recommend it as a place to stay with the only major downfall being the drink service which seems like a very simple problem to solve.
Tips on the area -
Ag. Nik is only a short cab ride away, 5 euros. There are some lovely bars (Puerto, Nouveau) however drinks prices are not cheap - vodka and coke - 6 euros, smirnoff ice and beer - 5 euros.
Georges bar is the highest bar in the town and is worth the climb as the view is fab!.
Elounda is also not very far and from there we got a boat to Spinalonga island which has a very interesting history (20 euros for boat for 2, admission 2 euros, students free and 3 euros each for the tour guide which was well worth it)
Almiros beach is also not far and is a lovely sandy beach where more water sports are availabe and are slightly cheaper than at hotel.
We had a hire car for the whole week which was definately worth it as we went to the south of the island and visited Kritsa which is a lovely traditional village away from the coast.
Iberostar Mirabello Hotel
Have just completed a 2 week stay at this hotel and can report as follows:
The resort and facilities are second to none with everything on site and its own secluded bay/beach. Better to stay in the Village part of the hotel with a sea view. It is only a short (up hill ) walk from the main hotel and has 2 bedroomed maisonettes for families or larger groups. the location of the hotel is directly between Agios Nikolaos and elounda and the bus/taxi service is both reliable, frequent and cheap. The kids Club is superb ranging from 4 yrs up and is on all day until 10pm.
The service (especially on catering) is absolutely shocking. The food is served on a buffet style basis but getting a table is a start. To then get it cleared and re set within 15 mins is a bonus - drinks......well depending on how many waiters are available then its a lottery. The catering staff are barely able to speak English and I often fely that, we the customers, were an embuggerance to them.In one instance I ended up waiting an hour for a lunch order which I finally discovered had been forgotten about (2 kids went hungry). I accept there will always be the odd problem but in this case there were too many to mention. The food is average, repetitive and on a mass cartering basis. I was half board and fortunately had the opportunity to eat out. The drinks are expensive Euro 2.70 for a bottle of table water?? It often feels that the half board people are here to subsidise the All Inc customers. The Junior managers were often apologetic when I complained but nothing seemed to be done about it. I've sent a copy of this report to the Hotel General Manager and to Iberostar HQ to see what sort of recation I will get.
In summary - a hotel that offers potential but is clearly lacking in customer care.
PD - England
We had an A.I. week here towards the end of July and felt thoroughly stressed out and ripped off at the end of it . First of all they put us in an apartment in the conference block when we had booked a bungalow. Then in the middle of the week we was told the snack bar wasn't A.I. which we had used a few times for lunch. We are T.Total and we was told we would have to pay for certain sparkling water and fresh fruit juice wasn't A.I.
When you went into the restuarant you had finished your your food before you was served any refreshment. The waiters were miserable and didn't seem to know which was included and what wasn't . So all the way through the holiday we was stressed out at what a bill we would have at the
end of it. Also we wasn't told when we booked that the village apartments (where we were staying) and quiet pool were across the road from the hotel so whenever we wanted a meal or drink we would have to cross the road and go into the hotel there were no facilities in the village. In the end because of the poor service and repetative food we walked to the village and had our evening meal. It was impossible to get a cup of tea at the hotel or refreshment as the service was so poor so we kept our fridge stocked up.
Many of the ameneties advertised are not there- the indoor pool isnt finished- the pool by the hotel isnt large and is crowded and there are not enough sunbeds and if like us on the first day couldn't get a bed around either pool and go to the beach for a sunbed you have to pay - couldn't find some other amenities advertised and to top it all we thought we were booking 5 star and it wasn't it was 4.
I could go on , we felt thoroughly let down and felt the holiday was thoroughly misrepresented.
They should stick to one type of board as they can't cope with all the
differant arrangements. We queried things and in the end spoke to the manager and he said the snack bar had changed on the tuesday and it
wasn't A.I. and said we could have small sparking waters free but not the
large ones , we said the arrangements there were ridiculous and that they needed to sort things out as we had paid for an A.I. holiday and didn't expect to pay out any more money. We wasn't the only people upset.
Lovely hotel shame about the sunbeds
The hotel itself was very good, clean and good sized bedrooms. The entertainment however was poor due to the limited funds for the animation team, they did their best in the circumstances. The food was wonderful and catered very well for vegetarians (myself and my daughter). The only niggle I had was that they charged 3 euros for each sunbed on the bathing decks by the beach which was miniscule reached by some steps, and which there was no room to sit on. As there were 7 of us in our party, this amounted to 21 euros a day - a rip off. This is a shame and lets the hotel down. The sunbeds by the pool were free so most people put towels out early reserving these. Also the facilities they advertise are not yet available as the hotel has recently been refurbished i.e. Archery, indoor pool, gym, sauna etc.
We were transfered to the Mirabello on the first day of our holiday as our initial hotel was the pits. We travelled in a group of 4 adults and 3 children. The hotel itself is smart and very attractive. We travelled full board and all the meals were of a very high standard. Much effort was put into quality and presentation. There was something for everyone on the menus. The rooms were clean and spacious. All members of staff were very friendly and curteous. From the reception staff, waiters, entertainment team through to the cleaners. We were very impressed. The area we stayed in was quiet and the only shortfall of the hotel was the evening entertainment which was limited. The beach and sandy cove at the steps of the hotel was fabulous. The gardens and hotel grounds were lovely. Agios Nikolas which is aprox 2 kilometre away is lively and scenic. I would definately recommend this hotel.
TripAdvisor Reviews Mirabello Beach & Village Agios Nikolaos
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