Azul Ixtapa

Address: Boulevar Paseo Punta Ixtapa s/n Lote 2, Ixtapa/Zihuatanejo, Pacific Coast, 40880, Mexico | 3 star resort
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This 3 star resort, located on Boulevar Paseo Punta Ixtapa s/n Lote 2, Ixtapa/Zihuatanejo, is near Manzanillo Bay, Zihua Aquadivers, and Volcan de Fuego.
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          Historical Traveler Reviews Azul Ixtapa Ixtapa/Zihuatanejo

          Food, FOod and Beach


          A nice hotel with great service and people, but that’s about where it ends. I’d stay there again, even taking into account the less than appealing beach (head to Ixtapa Island for their beautiful beach), if they’d just fix the meals and drinks.

          The meals, with the exception of the “special dinners” are served buffet style. The meals are lackluster and the quality is poor…..breakfast, lunch and dinner. My observation was that if they didn’t finish serving everything available at dinner, you’d be eating it with the scrambled eggs the next morning. Even the special dinners were less than acceptable. Great service….but what’s that worth if the meals no good. They need to seriously look at what they’re serving and improve it dramatically before I’d think about staying there again. Offering some alternatives might be a good start.

          As for the drinks, nothing special here either. Drinks mixes were inconsistent and served in little plastic cups.

          Want a beautiful city, great hotel, service, pools and weather, but poor food and beach, you’ve found your dream. If good food, drinks and beach are part of what you expect, look elsewhere.

          We're not high class, but we loved it!


          Now let me start by saying that I am not a world traveler. I am not used to staying in 5 star hotels. That being said, I loved this place. For an all-inclusive hotel, I thought the food was pretty good. It's not gourmet, but its just as good as if you went to a buffet-type restaurant in the States. This is the only time I've been to Mexico and not gotten sick. I think it is because the food was so good, we ate all our meals at the hotel.

          I don't know what the other people are accustomed to...but I don't understand what they are complaining about. The staff was wonderful, as were the other guests. It was very clean...except the beach. I'm not much of a beach bum, so that really didn't matter to me.

          We spent 5 days in April honeymooning here. We absolutely loved it. I might say, it wasn't very crowded, and that made it rather nice also.

          I felt I needed to stick up for the place because we had such a blast here. Oh, and the nightly shows are pretty funny too, if you have a sense of humor.

          Stay Away from the Melia


          Honeymooned for 7 days at the Melia Azul at the end of Aug 2002. The beach is dirty from the raw sewage being pumped into the water about 150 yards north of the resort. The pools close at 7pm and the swim up bar closes at 6pm. The bar in the hotel closes at midnight, and there is no entertainment, but low budget skits in which you are encouraged to star in. The beer is warm and flat, because they pour from keg into pitcher, and then place pitcher on top of ice block. When you get a glass, the beer has been sitting around for 15-20 minutes. The food throughout the entire resort is HORRIBLE. The restaurant Costa Azul tries to pass a tough-as-jerky flank steak as Filet Mignon. The buffets are rice, potatoes, and a meat with sauce, everyday. The pizzaria has bad food with bees flying around all the time. The food has no flavor. We couldn't kiak, play ping pong, play foosball. The shuffleboard was made out of broom stick handles. The trip was much worse--advise: ****DO NOT VISIT MELIA AZUL****

          ****STAY WAY FROM MELIA AZUL****

          Don't go for your honeymoon


          In an effort to keep it very simple, I will tell you of my honeymoon experience at the Melia Azul Ixtapa in 08/02. Drive from the airport in an old Chevy Suburban= fast. Hotel staff= nice. Room= beautiful view, firm queen bed, worn blankets, 2 English speaking channels on TV and $3 plastic chairs on adjoining balcony. Maid service= excellent (she put flower petals on our bed every day and folded towels into swans.) Beach= dirty sand and murky water. Outdoor activity coordinator (poolside DJ)= obnoxious with blaring music (no curse words in rap). Pool= spacious but kids would jump off the swim-up bar stools. Bartenders at pool will serve children drinks for their parents (bees are everywhere.) Poolside buffet= lousy. Other meal buffets= hit and miss. Fish was horrible, meat was fatty, pancakes were dry. We only enjoyed the ready-made omelets. Dinner with reservation (part of all-inclusive)= good.....not very good. Nightly hotel shows= dubbed with english, stylish, but not very good. Seek a hotel closer to the downtown area. The cabbies will try to rip you off and my wife thought the buses were disgusting.

          Melia Azul


          I am amazed at the reviews I have read on this web-site saying how poor the stay at the Melia Azul was. We were there February 2nd - the 9th 2002 and had a wonderful time. Yes the pools and the surroundings are wonderful, not the nicest beach in the world in front of the hotel, but we do not sit on the beach anyway. The beach at Playa Linda which is a short walk away is very nice. The food we had was wonderful... I am not a picky eater but nobody in our party of 5 had a bad experience. Everything was not perfect, but where can you go that will be perfect when it comes to everything!? I highly recommend the Melia and will not hesitate to return again.

          Melia Azul Ixtapa


          My wife and I are professional, late 30 somethings that enjoy

          vacationing in sunny climates near the ocean. We like nice things and

          expect value for our money. We don't normally nag or criticize anything

          or anyone; however, we feel obligated to fellow travelers.(We would

          hope to read honest reviews of places before we travel..and with the

          internet, this is now possible. We have been all over Mexico, Tahiti

          (bora bora and huahine), and hawaii. We paid $3,000 US for airfare from

          Vegas and an all inclusive week at the Melia Azul Ixtapa last spring (

          May '01 ). We wish to share our experience to prevent others from

          getting hosed like we did. We booked through classic custom vacations

          and paid up front for a junior suite with a balcony. We brought all of

          our paperwork with us. Upon arrival in Ixtapa, the transfer company

          representative (can't remember the name)took our voucher, saying he

          "needed it" and would return it to us at the hotel. We climbed into a

          van with two other couples. It had just rained a tiny bit...our driver

          drove the van(that looked like it was ready to fall apart and had four

          very BALD tires)faster than Mario Andretti. I am not exaggerating. We

          were flying around "s" turns, passing cars on blind curves. We were all

          petrified. When we got to the hotel, the front desk asked for my

          voucher (which was on the second part of the transfer voucher), I

          explained this to the clerk. She pulled up our names and told us that

          the hotel computer had us listed as only paying for a standard room. We

          told her she was incorrect, she said, OK we'll put you in the suite,

          and we were led to a dinky room that did not have the kitchen facilites

          that a junior suite has, nor did it have any balcony. In fact the

          windows did not open. We marched back down the front desk...( husband )

          yelled and ( wife ) broke down in tears and we eventually were put into

          the correct junior suite(we still had to buy a mexican phone card so we

          could call Classic Representatives in USA so they could fax proof of

          payment for a junior suite. All that in the first 2 hours of arrival.

          By the way, we never did get our voucher from the transfer company

          representative at the airport. The food: We were given vouchers for 2

          ala carte restaurants (2 nights each) The remainder of the evening

          meals we were forced to eat at a horrible buffet. (Cold meat, dry meat,

          unidentifiable fish and meat etc etc)We attempted to make our ala carte

          reservations and found the restaurant to be closed.(Only open 2 nights

          a week!). When we did dine ala carte, it was nothing special( NO FRESH

          LOCAL FISH available,overly salted sauces,,,just average quality) The

          bar at the pool was closed several days for no reason at all, my

          husband could ONLY get Corona beer..that was the ONLY beer on TAP or

          bottles(No Dos Equis, Tecate, Carta Blanca or Pacifico were offered)

          Would we like to relax and read by the pool? Forget it!!! We are a hip

          libertarian fun couple, but we DON'T enjoy listening to hideous rap

          music with every other word being *****, ****, **** etc etc. Tom Jones'

          "SEX BOMB" was played repeatedly. The TRIPLE volume was so loud we

          politely asked to have it turned down, to no avail. The poolside crowd

          by the way, was NOT exactly filled with 22 year old kids... we saw MANY

          families with children, groups of seniors etc. I doubt they were into

          the music either. So we moved to the "lovely" beach. Dirty, a drain

          pipe running from underneath the hotel had a nasty, sewer type of

          smell, that was spewing foamy liquid onto the beach sand. Return trip

          in the van was just as deadly as the trip to the resort. White knuckles

          the whole way. The positives: Nice weather, employees (with the

          exception of the front desk) were wonderful, good attitudes.. Our maid

          was delightful, and efficient. We hope this provides realistic

          expectations for those considering a trip to this hotel. Melia Azul in

          Ixtapa, Mexico

          A great trip!


          I have traveled to many all inclusive resorts in Mexico and the Caribbean. I felt that the Melia Azul was one of the best that I have experienced.

          The staff members were friendly and very accommodating. Everyone tried hard to please.

          Our room was gorgeous with our balcony overlooking Ixtapa Island. Each day the maids would make up the room and leave fresh flowers arranged on the bed and in the bathroom. We took pictures of all the different designs.

          Room service was included, and several times we ordered breakfast and enjoyed it on the balcony. We got a wake up phone call a few minutes before a tuxedo shirted waiter arrived with our meal. We didn't find omeletes on the menu, but we ordered them anyway, and they arrived hot and tasty with potatoes and fruit. Some mornings we just ordered coffee with cream. The room service menu did not show cream, but we just wrote it in, and the staff accommodated us.

          As everyone else has indicated in their reviews, the grounds and pools were gorgeous. The waterfall jacuzzis were beautiful and adults only. Each of the three pools had middle islands with water spouts. This was a great place to lay in the sun, although the sun was very hot. The pools were my favorite part of the property. My only complaint about them was that I would have liked more steps and railings to get in and out. I learned to find a chair near the steps and that solved my problem. I enjoyed the music around the pool. Each day it was different. They seemed to cater to different tastes and age groups. Overall I really enjoyed it.

          As noted by other reviewers, the beach outside the Melia Azul was dirty, but this appeared to be due to soil runoff from the island. The island protected the beach from the rough surf, and so the water here was calm and pleasant. The beach to either side of the property was clean and white. When we wanted to go swimming and snorkeling, we walked over and took a water taxi, only 30 pesos round trip, to the island. The water there was wonderful, and the snorkeling was great. We signed out towels and snorkeling equipment from the resort and took it with us.

          I really enjoyed the ala carte restaurants. As instructed by our tour operator, we made all four of our dinner reservations on the first afternoon. We did it once, it took ten minutes and the hassle was over for the week. I thought that theri reservation system was one of the best that I've experienced.

          Concerning the food at both restaureants, I really enjoyed it. I asked the waiters for their recommendations, and usually followed their suggestions. The stuffed crab appetizer at the Oyster Bar was fantastic. It was served in the shell, and it looked as good as it tasted. The entrees were varied and tasty, although somewhat different. Being from the midwest US and being spoiled with corn fed beef, I usually do not eat beef in Mexico. Mexican beef is much different from American. I must say that on our last evening I was pleasantly surprised when one of our dinner companions ordered a filet at Costa Azul and it was very good. Somewhat thin, and maybe not quite as rare as I like, but the flavor was great. So it wasn't American, but it was still very good.

          The service and ombiance at the ala cartes was great. We enjoyed leisurely dinners with all the courses and the wonderful service. We topped off great dinners with desserts like cream puff swans and cocnut ice cream. We always ended a meal with cappuccino or expresso. It took a while to get these drinks, but they were made fresh, they were great, and why be in a hurry?

          The ombiance at the Oyster Bar was especially enjoyable. This restaurant is located at the end of a boardwalk on the point in the bay. The surf washes under the structure, and you can listen to the waves while dining under the stars. We liked the view of the hotel across the water. We also enjoyed the marriachis who played for us during dinner. What a way to be spoiled!

          Each night we attended the evening show and then partied at the lobby bar. The band in the bar did a variety of music of different types and cultures. The female singer did not speak English, yet she did a great job of singing Patsy Clines song, "Crazy" in English. All the staff tried hard to please.

          On our last day we had to check out at noon. We packed up and checked out, but we requested a hospitality room. We were assigned a time and a room for later in the afternoon. At 4:30 we went to the assigned room to shower and change into traveling clothes. I thought that this system worked well.

          In conclusion, I feel that any resort is what you make of it. I have learned that if I don't like the food in one restaurant, then I try another, or I request special preparation. When the hamburgers at the snack bar were without cheese or grilled onions, then I requested that the cook prepare grilled onions, toast a bun, and warm my hamburger with cheese. The cook was happy to comply. If you want something special just ask. The food is only limited by your creativity. Everyone is happy to please. Overall this place was great. With included room service and pool and beach waiters. What more can you ask for?

          Not worth the money - go elsewhere.....


          First of all, I DID have a nice time being with my husband and a group of friends, however, here's my personal opinion of the Melia Azul Ixtapa... The hotel and grounds are beautiful! Lovely flowers and trees, nice walkways winding through the complex, the 3 large pools (one with a swim-up bar) are clean (there are also 2 children's pools) surrounded by comfortable chaises and umbrellas and tables. A young man or lady would take orders for beverages while you lounged around the pools. The waitstaff, housekeepers, and desk clerks were friendly and helpful and their service was great. Children's activities were plentiful and safe and the activities department put much effort into their entertainment programs - water aerobics, water polo, water volley ball, beach volley ball, and a nightly song and dance show (not professional, but good). HOWEVER..... the food was not very good nor was there much variety in the buffets nor menus. The two fancy restaurants were NOT GOOD at all - a waste of time! (Although we had all inclusive, it wasn't worth making reservations at these two restaurants.) The hotel was away from the hub of the tourist area, so if you wanted to shop, you had to take a taxi or a local bus to go three miles into town (Ixtapa) for any shopping or other dining options, or night life. The WORST PART of all was that the beach was filthy dirty! Not from trash, but the actual sand was blended with dirt and the water was NOT CLEAR, but murky. If you want to go to a beach with white sand and clear water, don't go to this hotel, the Melia Azul Ixtapa. If you just want to go to an all-inclusive resort and enjoy the pool and sun, it is an OK place, (remember, the food wasn't good)but pricey for what you actually get. I'd recommend getting your money's worth elsewhere.

          Melia Azul: DON'T EAT THE FOOD!!!


          I will start with the postive. The resort is beautiful! The pools are sensational, the views gorgeous and the people very nice. There is much to do that is included in the price. Parasailing, wave-running, banana boating are all available for extra fees, which are reasonable. Shopping in Zihuatanejo was interesting albeit slightly irritating with the constant bartering for prices and vendors annoying you. Hint: Never pay full price! We got prices down to half or almost half of what they started at.

          Now for the negative. BE CAREFUL OF THE FOOD AT MELIA AZUL!!!! It is quite LOUSY and DANGEROUS. Our shrimp cocktail was mushy and 'fishy'. The lobster bisque had no lobster anywhere to be seen and was orange colored and fishy smelling. The steak was about one quarter inch thick and filled with grissle. My friend's fish was like a piece of bubble gum and, needless to say, most of our food went over the railing into the ocean. I arrived Sunday and by 3:30 Tuesday morning I had food poisoning. I awoke with projectile vomiting and diarrhea which lasted for HOURS. Then the severe stomach cramping started which lasted for the remaining 20 hours. I spent 26 hours in my room sick as a dog. The doctor was sent and prescribed Cipro antibiotic, also, an anti-spasmodic for the stomach cramps and electrolites to rehydrate my body. They made me pay $50 for the medicine even though their food made me ill. I could barely drink anything and managed to force down some saltines. By the next day I was almost human again and could eat lightly, but was afraid to eat anything for fear of poisoning again. My friend also was ill with the same thing. My friend's husband got food poisoning in time for the trip home and spent his plane ride halfway on the floor wishing he was dead. Several others from our group of almost 100 people had severe diarrhea and nausea.

          In closing: If they could have food like we had on our Royal Carribean cruise in the same resort it would be paradise. As it was, the food made it hell on earth.

          Melia Azul All-Inclusive Nightmare


          The Melia Azul....Where do I start, well lets start at the begining.

          We were on an Apple Vacation out of Chicago, the flight (Ryan Air, Apple Charter) was 2 hours late, the flight attendant didn't know how to play the in flight movie (she finally figured it out) being that the flight was 2 hours late getting out of Chicago and we sat an additional 40 minutes in the plane at the gate because they couldn't find anyone to push the plane away from the gate. We figured the movie would be free on a charter, nope $4.00 and being they were almost 3 hours late getting us to our destination we might get it free, nope. The food on the flight was horrible. If you book an Apple vacation make sure you figure out how much they are charging you for the flight, we did't find out till to late that they were charging us over $700.00 a ticket to fly to Ixtapa. We could have purchased tickets in Cincinnati at a comparable rate and not had to drive 4 hours to catch our flight.

          We arrive in Ixtapa at 11:00 pm in the evening and go to our hotel. The service at the hotel was fair, not great. The hotel was all-inclusive, the breakfast food was ok and the lunch was also just ok. We ate at their "up scale" resturant and it tasted like they cooked their food in a microwave, it was to say the least horrible. We ordered a bottle of white wine with our dinner and this is no joke, I have tasted better wine that cost $1.99 a bottle then the swill they served (all-inclusive = trouble in my book).

          I do have to say the pool was very nice but they played music at the pool that was in VERY POOR taste. They played rap music that was F this F that etc etc. I don't have any children but I felt sorry for the people that brought their kids there, this is a far cry from Disney World.

          The most dissapointment I believe was the beach, it was by far the nastiest dirtiest beach I have ever been to in my life. Down about 1/4 mile from our beach was a pier to get water taxies over to Ixtapa Island and they were dumping some type of black sludge directly into the ocean (looked like sewage to me).

          Well our vacation ended and we were told that check out at the hotel was 12 noon. Our flight didn't leave till 9:00pm that night so I requested a late check out and was hit with the "it'll cost you $75.00" needless to say we checked out at noon. They were pretty tricky though, our room keys stopped working at 11;00 am even though the checkout time was noon.

          The good thing about Ixtapa was the locals didn't bother you as much as they did in Cancun. we also went diving, visibility wasn't all that great but we had an excellent dive master. So if you ever go and dive Ixtapa, make sure you use Ixtapa Divers they are great.

          In closing I would like to say I am not normally a complainer I love to go on vacations and love to spend money, but when I feel that I have been ripped off one way or the other I would like to warn others about it. before I went to Ixtapa I read several write ups on other web sites and blew most of them off figuring these people were just a bunch of whiners, I now wish I would have listened to them..If you don't believe me try it out for yourself, trust me you'll be saying the same thing I did...Why didn't I listen to that whiner on the internet.....

          TripAdvisor Reviews Azul Ixtapa Ixtapa/Zihuatanejo

          4.00 of 5 stars Excellent

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