Majestic Colonial Punta Cana
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TravelPod Member ReviewsMajestic Colonial Punta Cana
Just returned from a stay at the Majestic Colonial in the newer Adults Only Club section. If you are traveling without children the club section is worth the extra money. It had it's own private pools, beach and lounge area. We were pleasantly surprised with everything here. After reading several bad reviews about the food here, we ended up loving a lot of things! It's a normal all-inclusive with buffets, but did have several sit down options and no need for reservations at most which I think is a huge plus! Our favorites were the Mexican, and the Seafood restaurants...and the burger buffet by the beach was very good as well! The pools here are unlike any other! Massive main pool stretched the entire resort. Two private pools for club level, with bali beds and we never had issues finding one to lounge on every day. The beach was by far the best we've been to. You can walk forever in either direction. Beautiful water and wonderful white sand. Drinks were a bit watered down, but still good, and tipping helps make them better. The only problem we had with the entire stay was getting our pillows off the pillow menu. It took two days to get them, and when they finally did come, they weren't the best. But we made do. The rooms are very spacious, and clean. The entertainment was not as good as we have seen in the past. Only 2 shows for the entire week we were there. They did have karaoke and bands in other parts of the resort for the nights they didn't have a show though. Overall we had a great time here, and would definitely return!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Majestic Colonial Punta Cana
Majestic Colonial is not ready, not 5 star, and not worth the money
Wow, the Majestic Colonial in Punta Cana is not ready, not 5 star, and not worth the money. Cancel if you can, or read on to survive (hint: low expectations)
Sure, this resort is new, and many problems we expected: walls are painted, but not decorated, paths are built, but no plants in the gardens yet, staff are new and don't speak any English, dust everywhere from building, etc. This is fine, I can live with this.
But there were a lot of things that we didn't expect - this resort should not be operating yet! Double rooms do not exist; they haven't finished building them yet. If you booked one, you will get one king sized bed. The front desk is incompetent and was unable to get us a second bed. For four adults staying in the room, we waited until one in the morning to have a single cot delivered (no pillows). The reception staff were rude and didn't believe us when we said there was no second bed, we walked back to talk to them four times.
There are no outgoing phone lines. During a medical emergency I was unable to call my doctor in Canada because their phone system is not activated. Your calling card will not work. Again front desk was useless as they refused to let me call the doctor because they were concerned about long distance charges.
Other issues; the fire alarms and fire hoses are not installed and working yet, there are shards of glass, sharp stones, slivers of wood and other building materials on the beach, and the courtesy room they offer you to shower after check in has no shower curtains or locks on the doors.
The most dissapointing aspect of my whole visit was my inability to get any problems resolved. I honestly spent at least one hour a day at the reception desk trying to get the air condioning working, the safe working, a double bed in my room, pillows for the extra bed, late checkout in lieu of the not yet completly built courtesy room, etc, etc. None of these issues were ever resolved without returning to complain several times. And every time I went, I heard another poor guest complaining too... my favourite was the guy who's room wasn't built yet, so they made him pay for an upgrade to a room that was ready. I've never seen so many frustrated people in a reception area before.
Other things to expect; lots of mosquitos (bring repellant), front desk only supplies Dominican Pesos, not US dollars (be ready to return several times, there seems to be only one employee that has access to the safe), glasses and plates are dusty from being new and never rinsed, food preparation standards are not in place yet so the water is cholorinated and there are flies on uncovered food. Employees are still learning about the resort (they didn't know where to get $1 US change for tips - but you can get it at the casino) and you definetely need a Spanish phrase book. If reception won't help you on something (which I promise they won't) as for Sauli, the reception manager... don't waste your time on the staff who's only English word seems to be "no". Get you Sunquest or other tour rep to do some of the fighting with reception for you so you can get back to the beach.
You can have a wonderful time on vacation, and we did. Just focus on the beautiful beach, the wonderful marine life you can see snorkelling, having drinks with the warm night breeze, and the joy of being together on a holiday. The wait staff, maids, spa staff, entertainment staff and others are truly kind and pleasant. Pack your bug repellant, long pants for the evening, and a Spanish phrase book, and you will have a wonderful time. Just don't expect the 5 star resort you paid for.
Had a great Christmas
I will start by saying this review is my experience only and we knew this resort was just opened so our expectations were not huge. Our expectations were to go and relax on a beautiful beach and play in the pool with our kids.(and thats what we did)I will also say that we were not supposed to go to this resort. Our tour operator(sunquest) had switch us to the Bahia Principe (beautiful resort)2 days before we were supposed to leave, but we had been there last year and wanted to try something new. We also had booked a swim out room with a jacuzzi and knew we would not get that at the B.P. so we asked sunquest if we could go anyway. After conversing with them we had to sign waiver forms releasing sunquest of any responsibility if the resort was not up and ready. It was a little bit of a gamble but it was definatly worth it in the end.
The flight down was good but cramped as usual.
We arrived at the airport and since we were the only ones going to the majestic from sunquest we got shuttled by ourselves and didn't have to wait for any other passengers.
We arrived at the resort at 6:00 and it took us about 10-20 min to check in. We had drinks while we waited. They then took us to our room
We stayed in room 2152 which to our delight was right on the ocean and pool. The room was spacious but only had 1 king bed in it (we have 2 small children). As soon as we said something a double bed was promptly set in our room as well. There was still plenty of room left and the king bed was great for us. some of the down falls I can mention about the rooms are; the air conditioning was not cool enough, but there was a ceiling fan in our room so that solved that. The rooms did look as though they were put together very quickly with paint scratches .This was minor to us and don't get me wrong it was still lovely. The bathroom did not have any privacy (just a stall with a door)so if this is a concern for you it may be a downfall. The Jacuzzi on our balcony was great,but there is no privacy because the vegetationis just planted. that didn't stop us from using it (especially my son he used it daily). Beds were hard pillows were soft,Tv had lots and lots of english chanels. We got bathrobes and I loved mine so much I brought it home. Towels were alway abundant and fresh daily. Our maid cleaned everyday and did a great job. We left her presents everyday and moneyevery 2nd day. Our bar fridge was filled daily with water,soda and beer
When the vegetation starts to grow this will be gorgeous. All shrubery are small but plentiful. Lots of little ponds and fountains throughout. The grass is definately patchwork but we even noticed a difference over the week it continued to take hold and turned greeener. Our patch of "garden " at our swim out room was dry in the sun and green in the shaded areas. By the time we left it got a lot greener because my kids loved to water the grass using the water from the jacuzzi once they were done. (instead of letting it go down the drain)They got some funny looks but they enjoyed themselves.There were workers constantly planting and grooming.
This was one of the areas I think they could improve upon. First the bad. I did not like the main buffet hall. In my opinion it lacked atmosphere it felt like a gymnasium row upon row of tables. In the buffet part there was numerous flies, especially near the fruit. It also got very smoky around the cooking tables during the evening meals (although we only ate there 2x at night)We did however eat there for breakfast daily, it was usually very good but still lots of flies.The other restraunts were good. Really liked the le gourmet and the beach hut rest. I had lobster my last 3 nights in a row at the beach hut rest.(delicious)The beach hut rest is right by the beach and is open air.(no flies) We did not try the Oriental rest.
What can I say, Beautiful!!! It meanders from the lobby to the beach so really along that side of the resort there are no bad rooms because they are always close. It was always clean, but definatley not heated. The weather was very hot while we were there so this never bothered us. We did have one bad insident in the pool. My son,who is just learning to swim likes to swim near the edge and as he was getting out he got sucked against the edge by one of the intake valves used for vacuuming the pool that never got turned off after using. It took two of us to get him off and he had 2 very large welts on his legs. We were very lucky it was his legs and not his "privates"as it probably would have got sucked off, that is how strong the sucksion was. We alerted the staff and it was promptly turned off but we were still upset it happened. My son was fine after an hour so we went to the beach
It was the nicest we have ever been to (this is our 5th sun holiday to the carribean) The water was warm and clear no seaweed and snorkeling right out side of the resort. We spend many many hours there.
there was many amenities for rent on the beach boogie boards kayaks ect. These were all included.
We found the dominican people very very hard working. They always tried very hard to accomadtae us!! We talked to many workers lots spoke english and lots didn't
We tried to speak spanish when we could we only know about 10 phrases but it was fun.
Any questions or problems we had were resolved and always with a smile.
The employees were very new to the service industry but they were great to us. I find a smile and gracious goes a long way to getting what you want.I also love that The dominican people are so friendly to children they always had a smile and tried to talk to our kids always.
We did not use this so I can't comment
This was our vacation and we loved it. We loved being there for Christmas away from the hustle and bustle of Christmas. I will go back to D.r. in a minute but probably not this resort again but only because we like to try differnet resorts. Give this resort a couple months and it will be more fabulous than it was for us. I would recommend it to anyone!!!
MC is Sooo Not Ready!!!!!
we are at the Majestic Colonial, Punta Cana right now and honestly... if you can get out of your package, get out... or make alternate arrangements... start now!... this place is SOOOO NOT READY!!! DO NOT BELIEVE anyone that says it is. i am here right now and have a list of crap that has gone wrong... rooms are a mess, bugs everywhere, two hours to just check in, service SUCKS, NON STOP construction and noise, no one speaks english and just looks at you like huh? and this is honestly no where close to a 5 star... it has not even made it to the scale.. entertainment is a nightmare... everyone shows up for the show and then leaves during cuz it sucks so bad. we came through CONQUEST and they are doing nothing about the situation. they blame MC and MC can do nothing cuz their not ready. people are meeting with management everyday and its moving at the government pace! Restuarants are chaotic... servers are dropping things like crazy, water all over the floors and people are going flying everywhere including the servers and their trays! damage is endless... take our word... this place has potential but stay out for at least 6 months... this place needs some major work!
Fantastic Vacation - Resort will be fantastic very soon
We arrived at the hotel on 12/25/05 at 4:00PM for an eight day stay. We were able to immediately check-in and we received our wristband. Our room however, was not ready and we had to wait for five hours for the room (jokingly we said it was still under construction). We were able to eat and drink while we waited. Once we got our room it was really nice and quite large. Only complaint was the thin pillows.
For the rest of our stay we had a great time. The weather was A+++, the pool was A+++, the beach was A+, the food was B (will get better once the kinks are worked out, entertainment D. The service was a little bit of a challenge mostly due to our inability to speak spanish. The staff was very friendly and always wanted to help and in time will be great especially once they learn to speak english.
The hotel was still under construction with some dust and noise, however, for only being open for 10 days I thought things were running pretty well. Everyday a little more was completed. Some people did have issues with their rooms and I guess we were luckly and did not have any issues other than the thin pillows and a few more mosquitoes than expected. The landscaping was new and will develop over time to be really nice.
This resort is quite nice now and will be outstanding in a few months. I would tell those who will be traveling there that they should have a good time.
Majestic Colonial Will Rise To The Top
I emailed with so many folks before I left for the trip who were desperate to know how this place really is. I will try to be as honest and detailed as possible without being too long-winded. We were THE first Americans to grace the resort and got a lot of stares I guess from being African American as well. There were still hundreds of workers on the property who were glad to see us and went out of their way to speak, but stared just the same. The other guests were European, mostly German, Dutch and French and they stared but didn't dare speak. But it's not the first time I've gotten such treatment, so it really didn't bother us. It wasn't until day-5 that some Canadians checked in and we were able to have a full conversation with someone other than the property management. With that being said, I'll start with the good things I observed and will follow up with whatI felt were noteworthy negatives.
This resort is huge and it's gorgeous. In my opinion the pictures don't do it justice and the rooms are definitely prettier than the pictures you've seen in the brochures or on the website. Part of the reason that I chose to stay there even in my nervousness about things not being ready was because of the professionalism and responsiveness of Linda Santos of their marketing department. I felt that if folks at the resort were half as attentive as she then I could breathe through any of the mishaps that might occur being one of the first to check in at the resort. And I was right. The staff was unbelievably friendly. I've been to Punta Cana 3 times prior to this trip and was always pleased with the service, but these folks go a level higher. Although this is an "everyone" resort, I felt that it captured the elegance and ambiance of an adults or couples-only resort. It reminded me a larger Secrets Excellence. Although the grass has yet to take root and foliage has some months to go before it will be nice and full throughout the resort, it did not take away from the overall beauty. I so loved how they built the buildings and pool islands around the palm trees that were obviously there before they began to clear the ground to build the resort. The pool is expansive. It pretty much spans the whole resort once you exit the lobby and front restaurants.
The food was incredible. Though there were few of us there, the food was very fresh and there were plenty of selections. They did not hold back on quantity or quality. Often when you go to all inclusives the drinks are very watered down, or at least there is very little alcohol to speak of. This was not the case here. They definitely gave us the strong stuff.
I have to give kudos to the entertainment staff. They constantly roamed the grounds introducing themselves and making the guests abreasts of any activities they had going on. At times I found them annoying, however, when it was clear that my fiance and I wanted some alone time. They would STILL approach us to participate. They were even approaching people on the beach and performing some of their activities on the beach, which I thought was a bit much and could really be invasive to someone who wanted a peaceful and relaxing time by the sea.
We had a pool-view unit with an ocean view as well. Simply gorgeous. If you have booked a garden view you may want to consider upgrading. From what we could see the gardenview rooms have terrible views. One is of another resort that has been around for a LONG time and is sure to be an eye sore. Furthermore, since they are still working on the property,the workers tend to pile up the trash and rubble on the back of the building which is also where some of the gardenview rooms are.
The beach was nice. The waters,however, were too rough to get in a good swim and the sand was darker than most Punta Cana beaches. But each day workers came out to rake the seaweed that accumulated from the high tide the night before. The lounge chairs were great quality and very sturdy. Some of the best I've seen in my beach travels. And there were plenty of palapas to seek shade.
NOW FOR THE THINGS I DIDN'T LIKE
We checked in Dec. 15 which was also their opening day. It seemed that there were a total of 10 of us there. It was very quiet and mostly nothing was open. The electricity and water went out a few times that day/evening. There was only one restaurant open and one bar. Though the drinks were great and so was the food, we saw this as a foreshadowing of being deprived of other activities on the property. And we were right. Each day more people checked and they would open one more restaurant so that by the time we left there were a total of 5 out of 7 that were open. I was still disappointed that the spa, the exercise room and the boutiques were nowhere near ready to open, so none of those things did we experience. We never made it to the casino. While we were told it was closed, it actually was closed during the day for the workers to continue to finish it and then at night they opened it for the gamblers. The only thing working at the spa was the jacuzzi, but around the clock there were workers pounding, sawing and whatever else trying to get the entire facility up. I'd guess it won't be ready for another 2 weeks. There were jacuzzis in the pool, but they were cool-water jacuzzis. Not the same...
I am still blown away that there was not one washcloth (face towel) on the property. When we went to take our first showers we noticed it and was told by housekeeping that they did not have any. For our entire stay we did not have washcloths. We improvised but it was still annoying. We were told that there was a shipment coming from a supplier who was late in his delivery.
The bathing area was another thing I had mixed feelings on. The shower, toilet and double sinks were all separate from each other. The shower was a dream. It could fit a good 5 adults in it, had a built-in bench and a shelf that held the bath towels so that you didn't have to step into the cold before covering up with your towel. I was a bit surprised that there were no hooks in the shower to hang up towels, washclothes,wet clothes, etc... But the shower was a dream. It had two heads that both had great water pressure. The toilet, however, was the size of a broom closet. It was very confined. The shower and toilet were right next to each other in a stall design. So there was an opening at the top of each section and no ventilation. The doors to each were a frosty glass. So here's the problem with that. 1. you get to hear and smell everything your roommate is eliminating. And if you are in the vacinity of the toilet you will see the silohuette of the body on the toilet . Not good for families. Not good for couples who are still covering up their humaness to their each other. I advise you to take a few matches to burn the smells off. My fiance and I both agree that they could have cut down the shower and it would have still been huge but wouuld have given more room to the toilet closet. We did not get in the jacuzzi to have much to say about it.
1. There are very young people doing the check-in and they don't seem too experienced. Be sure to ask for a map of the property. You will need it. And be sure to ask for two keys. They gave us one assuming that since we were together we'd only need one.
2. If your tour operator does not set up an orientation for you the first day of your arrival, go see Julie at Guest Relations to get a full run-down on things. I found that communication was one thing they should have planned out better.
3. If you are planning to take excursions you may want to check out www.hotelbeds.com. They are located next door at the Gran Bahia. Be sure to take a price list when you meet with the rep. They overcharged us for our excursion and I didn't realize this until we got home. I was told that the excursions offered at the Majestic right now are more geared toward the European guests where as Hotelbeds caters more to ALL nationalities.
4. There is no clock radio in the room
5. There is no chest of drawers. There are cupboards instead.
6. Balcony light stays on constantly at night. Only way to cut it off is to unscrew it, but the bulbs are hot
4. You will need bug spray. I get the impression that rooms were made ready as folks checked in,therefore there was plenty of opening and closing of the doors for mosquitos to get in. This is the most bitten I've been in a while and especially in the DR.
5. It was cooler than usual. Take some long sleeves and pants. It hits around 80 during the day and after sundown it was low to mid 70s and windy. Ladies, you will get cold. Even the beach restaurant servers complained of being cold. It rained for a short while every other day, which didn't help.
6. I'm not sure if the pool was properly treated. Some areas were dirty and the water tasted salty. There was no smell or taste of chlorine, so I have to wonder if there was any.
7. Many of the resort workers do not speak English. This made it difficult for us to order the drinks we wnated. Even when we clearly said pina colada or beer, our waiter would just bring what he wanted us to have. Quite humorous actually, because we never knew what we were gonna really get. Just be prepared. They are really nice and try hard to speak our language, so I tried as hard to speak theirs as well. I recommend taking a pocket translation dictionary. It came in handy on my last DR trip. I forgot it this time around.
I'll post more as I can think of more. I hope at least this helps. I'll have pictures to post soon as well. Overall we had a very enjoyable experience. I predict that the Majestic Colonial will be on of the most talked about resorts a year from now. The downside that I see is that once the rooms are at full capacity it may be too crowded for most people's taste who are looking for a true escape.
Waste of Money
I've been traveling to the Carribean for 20+ years and I can easily say that this is the worst experience ever.
The physical appearance presents itself well -- and that's the best this place has to offer.
I know it's new, but that is little excuse for the gross mismanagement. We met the hotel's manager early on as we experience trouble from the moment we arrived. He, Sr. Gorge Fuentes, is useless. His promises are vapid, his control of his staff is nonexistent. He is either a liar or incompetent.
The rooms we booked were not available, but instead of being told that, we were told that housekeeping hadn't finished them. Three hours later we learned that they weren't finished being constructed. Beds weren't in the rooms, phones didn't work, plumbing didn't work, etc. Our TNT representative was sympathetic, but little help as well.
I could go on and on, but suffice it to say that the diarreha we got from imprperly cooked food (vs the water) was the least of our problems.
Do yourself a favor, stay elsewhere.
We are here right now,Dec 21/05
We´re here right now, Dec 21st/05. The hotel has just opened and we are pleasantly surprized at how nice it is. The Lobby is breathtaking and the pool is enormous and heated. The rooms are very big and well appointed. All the bars and resturants are open. The gourmet restuarant offers true fine dining (fillet mignon, duck pate,etc). The spa is open but not fully functional yet. But if you want massage, facial, pedicure/manicure they are ready. The kids club is under construction still but should be opened shortly. The casino is small but open. Despite some growing pains, the staff are friendly and eagar to help. What is great is that everything is new. New towels, sheets, furniture - none of that worn out feel of older resorts. So don´t worry - you will have a great vacation!
Enjoyed our stay at MC
My husband and I just returned from MC. We were there Dec.26-31. We certainly ejoyed our stay but I have to agree with some people that this was not a 5 star resort. We arrived at the resort at 3:00 and were told our room was not ready. That is understandable since check-in is 3:00. To make a long story short we were taken to our room about 5:30 but someone else was already in the room. Oops, had to turn around and drag ourselves and our bags back to the lobby. We were exhasted from traveling all day and starving. Finally around 7:30 we got the room. No appologies, no nothing. We didn't get an orientation, not even a brochure with a map or services offered so we really had to explore on our own and ask a lot of questions. That part was frustrating.
I just felt that the glitches in registering were due to the "newness" and the inexperience of the staff. (The resort had only been open 10 days.)The waitstaff were definitely novice. Lots of silverware and glasses were dropped, we waited a long time to order and get things like coffee. English speaking staff was far and few between but I actually enjoy that. If I wanted an English environment I would have gone to Key West for sun and sand! The restaurants lacked "ambiance", no artwork, no candles etc... the food is what I expected in a non-american resort. The fish was outstanding and the desserts were to die for! Breakfast was neverending! Overall I have to say that everything else was what we had hoped for. The room (once we got it) was very comfortable. We were about 1 minute from the beach and the pool. We were on the second floor which was nice because we had a great view. I don't think I would like a 1st floor room. Not much privacy. Air conditioning worked fine, cleaning staff was very cooperative. Refrigerator was filled daily, we got extra pillows but no face clothes. That was somewhat odd but nothing to really complain about. The landscaping was improving on a daily basis. I did not experience one bug (they fogged around dusk every night). I never felt that it was crowded even though I heard that there were 1100 people there.
The best part: the beautiful weather, the sand and the ocean. It's hard not to enjoy yourself when you have that. Oh ya, no clocks, no cell phone and no place I have to be unless I want to be there! That's a vacation.
I would definitly return to MC. I think in the weeks to come the "little things" will be worked out.
We are at the Majestic right now and there are some growing pains. Whether you believe me or not is up to you. Go with an open mind, but if you want to see paradise, be sure to visit with your eyes half closed. They are still in the finishing phase so there is lots of debris still on the grounds that could easily be picked up, however, there seems to be a lack of staff. We are still experiencing the trouble shooting phases in the rooms as many people have difficulties with breakers going off and plumbing problems. I feel sorry for anyone with a view of the Breezes next door as the area between the two resorts is poorly kept.
Yes, the Dominicans are trying their best, but without premium booze and a lack of skills, they can only do so much to please us. We have only eaten at one restaurant -- the grill by the beach and the food is good. The "rumours" about the faceclothes are true as none are to be found and the Sunwing rep. is very dismayed at the lack of response to all issues that have been presented since opening.
We will post more later. Sorry the news is not better as we have been watching this resort for months now, but you have to take a risk with a new resort and this one still has many kinks to iron out.
TripAdvisor Reviews Majestic Colonial Punta Cana
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