Le Blanc Spa Resort
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TravelPod Member ReviewsLe Blanc Spa Resort Cancun
If you want the highest quality food, drink and service then this is the perfect all-inclusive resort for you.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Le Blanc Spa Resort Cancun
Far from being a Palace
First day, very impressed with the check-in, individual check-in desks vs. long lines for the counter. Cold towels to cool you off after the trip from the airport. Cool drink while the information of your stay is entered into the system. The first sign of problems occurred when our keys did not work, had the housekeeper open the door. We were very impressed with the room, but were told not unpack until the keys were working. After two hours, the staff recommend that we may consider moving, but when they showed me the room I was to moved to, I said, no way. The suite they showed me was incomplete with missing walls and bathroom door. Finally, someone with key knowledge suggested that the keys be reprogrammed. That worked. Construction was everywhere, paint fumes, loud banging, elevators stopping half way up, etc. Our room was not as bad as others. Some had to take the elevator to the lobby to use the restroom. Others had water leaks coming through the ceiling light fixtures, others had no furniture. The service was the only reason we stayed the week. They also have to consider acquiring knives that cut meat since they're serving beef and chicken dishes. Met someone who decided to use the jacuzzi in his 7th floor room one afternoon, only to discover a pair of eyes staring at his through the window, window washer. Everyone at poolside had a story to tell. I took the trip to the Moon Palace for their vacation package sells pitch and told them that they should have a representative from Palace at the hotel to listen to the complaints, but that did not happen. We'll go back to Cancun, but I think carefully before I make reservations at any Palace hotel.
New- but improving every day!!!
We were also moved from the Aventura Spa Palace to Le Blanc. We enjoyed the relaxing atmosphere and the fact that it is Adults Only. We wanted a vacation to de-stress and it was certainly the answer. We spent a day at Moon Palace and quickly realized that we liked the smaller and quieter atmosphere of Le Blanc.
The room was awesome with a 2 seat whirlpool, large shower, beautiful marble tile floors, liquor dispenser, etc. The nightstands lit up to with matching marble tops. Very nice.
The food in the Buffet (BlancInternational) was pretty good (casual). In the morning you could get an omelette cooked to order. Dinner, you could pick out a T-bone steak, chicken breast and shrimp and have it cooked to order. There was also a Snack bar by the 3rd pool (Lagoon side) that served sandwiches, nachos, etc. There was also a swim-up bar at this pool.
The food in both BlancItaila (Italian) and BlancOriental (Oriental, Chinese, Japanese) was very upscale. Nice 5-9 course meals, all that I tried were delicious! We didn't try the BlancTerrace. (Another nice restaurant on the 3rd floor next to the 2nd Infinity Pool. There is a dress code, long pants and no open toe shoes and reservations are required. I did see one person with sandals sent away to later return with different shoes so it is somewhat enforced.
The negative things that come to mind for me were that there was not much in the way of nightly entertainment. There was a Jazz band in the 3rd floor bar area. It is located really close though to downtown nightlife. Senior Frogs in only a 5-10 minute walk North as well as many other nightclub/restaurants (Hard Rock, The City, Coco Bongo).
The Spa was not complete yet when we were there but it looks like it wont be long. The gym had just opened I think and is well equiped, looked nice.
The A/C in our room (#212) ran all the time and never could quite keep up. It was acceptable but barely. We just turned it down low and overnight it would be nice in the morning until late in the afternoon.
There aren't many pictures for Le Blanc on the net so I have attached some that we took although none of them really do the place justice. It is really beautiful and will be nice when it is totally complete.
What an Upgrade!
This is by far the best hotel my wife and I have ever been to. It was our honeymoon and we were supposed to stay at the Moon Palace. We asked to be moved to Le Blanc it was adults only and the room smelled like mildew, the Moon said no problem. The food was great and the drinks were all top shelf (Johnny Walker Black Whiskey and Absolut Vodka) and we had a jacuzzi in our room with an ocean view. The hotel was under construction yet, but that was ok. We wouldn't have been able to stay there otherwise. It will be a super elite in Cancun for a long time. Think about paying about $850 USD per night once it is all done. The pools there and the help were amazing.
A great new hotel
My husband and I stayed at the Le Blanc for our honeymoon the first week of August. We had originally booked the Adventura, but after calling post-hurricane, I found out it was closed until October. I asked to be moved to Cozumel as our original intent was to avoid Cancun and I was told we could transfer to the Cozumel Palace. A day or two later, I called to confirm the reservation and they told me they did not have it and that the hotel was full, but we could transfer to the newly opened Le Blanc Spa. I agreed, despite the lack of information or photographs. I was skeptical and pretty nervous.
What others have posted here is true. The Le Blanc is not fully operational. There are a lot of construction noises. There was construction in the room next to ours the whole time we were there. Perhaps it's that I am accustomed to living amongst the sirens and car horns and neighbor noises of New York, but I didn't find it overly obtrusive. Though I will admit that as I type this, I realize I have been listening to a buzz saw for about six hours and had barely noticed. Had I been paying full price for the accomidations, I would've been upset. It is my understanding that the Le Blanc was not charging their standard rates at this time, though. The major construction is completed. In the week we were there, we were amazed to see how quickly a new bar lounge had been pulled together, how a gym had been installed, and how lighting fixtures and decorative enhancements were always being added.
We also had no major problems with our fifth floor room, which was gloriously cold, beautifully appointed and had a phenomenal view of the pool and the ocean. The room was cleaned once a day and the bed turned down every evening. Hospitality came by every day to leave us a small sweet or bottle of wine. There were minor problems, like the satellite tv having a weak signal one day or the air conditioning duct over the toilet sweating a bit. On the first night, some sort of intercom came on and scared the bejeezus of out of us, but that was more funny than anything else.
I found the service to be nothing short of outstanding. Again, there were minor problems, but considering the hotel was opened prematurely and it was essentially being run by people in the first week or two of their job, I was incredibly impressed. My husband did drop laundry off when we arrived and it was lost for a couple of days. But the staff worked hard to track it down (they were sending the laundry to the Moon Palace since their facilities were not yet up and running) and ran it to him as soon as they found it.
We ordered room service several times and though it sometimes took up to an hour, we were not particularly fazed by that, either. When it did arrive, the waiter always wheeled in the cart with the white table cloth, set it up and asked us when we'd like him to return for the cart. The butler on our floor was always at his desk in the elevator bank and was most helpful. Someone was always around the pool cleaning up the towels and trash which I thought was rather rudely left wherever people felt like leaving it. The pool staff also was more than happy to place orders with the pool snack bar down by the smaller pool and then deliver it to us. If you're too immobilized to swim up to the bar to get yourself a drink, they will bring you one of those, too.
I was pleasantly surprised by the restaurants. We only went to the buffet by the pool for lunch and breakfast and while I was just interested in a sandwich or nachos, my husband was thrilled that he could get a steak cooked to order. I was wary of the food and the vegetables since I'd never been to Mexico before and I heard horror stories about bacterial infections and my stomach can be touch and go, but I never had any major problems. We only went to the Italian restaurant once. It was okay and they were definitely trying hard, but it just wasn't great. The Asian restaurant was fantastic, though. We ate tons of different kinds of sushi and particularly liked the Tataki de Res, which was beef capaccio that was very very rare and excellently seasoned.
The biggest treat was the dinner on the third floor terrace. They only take reservations for 7 pm and 9 pm and have four tables. The dinner is a fixed 11 course meal served with three different kinds of wine. It took us about two hours. The service is very formal and professional, with all serving to the right and clearing to the left, glasses of pinot grigio replaced with glasses of chardonnay or grenache to accompany a change in courses. There were seven waiters for four tables. It was a fantastic experience.
My biggest complaints had nothing to do with the hotel itself. We did opt to go on one of the offered tours to Isla Mujeres. After piling on to a "party boat" (read: "Margaritaville" sung ad naseum at 7 am), we docked at the "beach club" which was a dirty looking beach with a small, roped off, stagnant swimming area and a couple of docks for boats. We opted for a snorkeling tour, which was sort of lack luster. They brought us out to a "reef" on a boat and the group of us all had to stick together like we were on a class field trip. The tour leader surrepticiously fed some fish, causing them to all swirl around him and everyone to get their oohs and ahhs as he yelled to everyone to come over. After 30 minutes of that, we went back to the "beach club" and sat at a table in the shade and waited two hours for it to be time to get on the boat again and go to the other side of the island for shopping. The town area is pretty cute and it would've been nicer to be able to stay there longer than 40 minutes.
All in all, I did enjoy it more than Cancun proper, which was more Americanized than America. I can't see the point of traveling to another country to eat at the Hard Rock Cafe or Planet Hollywood or Johnny Rockets. Unfortunately, even the place we went to for lobster, Lorenzillo's, was Americanized and subpar in quality. The prices were ridiculous ($60 for a whole lobster, $35 for tuna) and the food was not particularly good. It was as if they were trying to make it as American as they could, but adding something vaguely exotic so the Americans can feel as if they're being worldly and then charging through the nose for it.
My other complaint were my fellow tourists. I noticed that the majority of the people I ran across felt that their being there was an entitlement, not a privilege. I rarely heard a please or thank you, there seemed to be a complete lack of appreciation of all that was done for them, a lack of courtesy to fellow guests as they screamed and yelled and hooted and hollered. People complained that the food wasn't like it was in America, that nothing was like it was in America. Like they expected Mexico to be Taco Bell or Chili's. It didn't take long to realize why the rest of the world thinks Americans are loud, boorish, egocentric slobs. I would wonder if the others who complained about the service complained from the get go. In my experience, graciousness was met with graciousness.
As with any experience, a positive attitude is crucial. I cannot imagine how anything but a tremendous disaster would make a stay at this hotel anything less than a dream.
Okay...if you're newly wed or nearly dead.
I realize this is a new place and that there is some growing pains but I think their concept is partially wrong. They are going for the rich crowd that wants to lay around in a coma....there is minimal fun. It is a beautiful hotel and has rooms with an outstanding ocean view. The staff is very friendly, the food is decent(24hr room service!!!) The small beach has some great waves and is very clean. There are 3 1/2 pools with no atmosphere, the music is all non descript caca. I'm not saying I want it loud or a 24hr party, but a little energy or fun would have been great. I think they're trying to say that people with money don't like to have fun! I would only recomend this hotel(not resort) to those that want to get away from it all(and still be in the heart of Cancun)
The Newly Wed or Nearly Dead!!!
Le Blanc, it's got a ways to go
this place is definitely far from being complete. throughout our entire stay there was constant construction, painting, and electricity outages (yes, this means no A/C). the service staff was excellent, but the staff at the front desks left something to be desired; to get anyhing accomplished you're certain to have to raise a fuss. the pool bar wasn't open, the third and only other large pool wasn't open (which faces a stinky lagoon and the hotel strip traffic). maybe this place will be five stars someday, but it's not now, so it shouldn't be listed as such. if palace resorts tries to move you there, you may want to think twice. the beach was nice but small and the food was pretty good.
Le Blanc is not habitable yet
This place will be great when it opens, but it UNDER CONSTUCTION! I did not pay $ for a 4 star resort to have to listen to construction at the pool, in the morning, not have a toilet seat, not have furntiture in my room, have the AC go out 2 NIGHTS IN A ROW, not have enough chairs at the pool because only one of the big pools were open.
Although this place will be phat when completed I felt cheated of a relaxing and completed hotel because of the numerous problems. Wait until it is finished to visit.
This is not a resort it's a hotel
We just got back from Le Blanc in Cancun after initially booking a trip to Adventura Spa which hurricane Emily damaged....we we're first told that they are going to transfer us to Cozumel but the night before we left they changed us to Le Blanc. This hotel was not ready to be opened as we not only lost power a few nights and running water but we had to listen to constant construction and banging! The decor of the lobby and rooms are beautifully decorated in a very retro modern style. The decor of the restraunts are also very appealing but the food is something to be desired. Unfortunately for us, I became very sick with an intestinal bacterial infection and was administered anti-biotics by the hotel staffed Doctor.....the worst part of this experience was that I only ate/drank at the hotel and never left the resort which is suppose to be a safe all inclusive with filtered water and highly monitored kitchens...this obviously was not the case because as we spoke w/ other hotel guests they too had been sick with the same symptons and we began to notice the hotel Doctor making more and more frequent trips in the elevators. I was very dissappointed with the hotels communications Department Assistant Manager Alma who was not only very rude but claimed that my situation was not the hotels responsibility and the $90 in antibiotics is not negotiable. After over stepping her I did resolve part of the issue and recovered half of the money. For a so called 5 diamond hotel it's not worth 5 cubic zercona's!
Loved Le Blanc
I just got back from a long weekend at Le Blanc and had a wonderful time. The service is excellent, the staff is very friendly and the resort is beautiful.
They were not actually ready to open but in order to handle guests displaced by Emily they certainly rose to the occasion. We had to switch rooms because we got one that wasn't complete but the staff moved our luggage for us and made it as easy as possible to switch around. The spa and one of the restaurants had not opened yet though.
When we checked in, they took us over to a little private sitting area, brought ice cold washcloths and then took our drink orders. We were called over one party at a time to check in after we were all cooled off and refreshed. They just thought of everything...
It was my first trip to Cancun and I loved it. You can go the commercial route and do your shopping and sightseeing, then go back to the resort and you're in your own private little world. I was a little disappointed that Le Blanc wasn't 100% yet but it was stunning. I am anxious to go again.
Just Like Heaven!
We just got home from a week of experiences, both good and bad. I could write a book about our stay in Cancun. We were booked at the Moon Palace after the ASP was devastated by the hurricane. That was a less than desirable stay for two nights. We had to move. We were told we were going to the Le Blanc, a newly renovated resort on the North end of Cancun. It was not opened yet; but, we wound up staying there for four days. It was the utmost as far as lavishness goes in my opinion. The pools had just been filled the day we arrived and they were cold only the first day. Only four of the pools were open and two others are still under construction. The restaurants and bars are open and running. The store level and the spa level was not completed as yet. But after our experience at the Moon we were ever so happy. We did go visit the Sun, Cancun and the Beach in addition while on shopping trips and saw the the Cancun did not have all the A/C worked on, the Sun was in a bad shape compared to our last two stays there in the past couple of years and the Beach left a lot to be desired too. The Le Blanc is still under construction but habitable. All the amenities are there and the service and food were very good. The beach is small; but, it is only big
enough to get into the surf. It is pristine white and beautiful. Entertainment was very good, bands, all day and night and the activities were good also.
It is an adults only place and that made it even better for us. We love kids;
but, we left ours home to go on vacation.
TripAdvisor Reviews Le Blanc Spa Resort Cancun
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