Hyatt Ziva Cancun
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Historical Traveler Reviews Hyatt Ziva Cancun
Don't Be Fooled -- This Is A GREAT Hotel
We just got back March 1, 2003 and had a fabulous time at the Camino Real. The deal we got was so good that we had relatively low expectations for the hotel and were pleasantly surprised! The first night, we stayed in the main hotel. Our room was on the first floor with patio, overlooking the crashing ocean. The room was perfectly fine -- clean, bright, easily acceptable. The rest of the trip, we stayed in the "concierge tower," which is newer, the same basic room, with breakfast and happy hour. Nothing wrong with the main hotel, but the tower was a little more secluded and upscale; I highly recommend it. The staff was very friendly, helpful, and when our toilet had a small leak, the staff were there within 20 minutes to fix it. The view was incredible, the beach (both the tower beach and the main hotel beach) were excellent, with white, powdery sand. Drinks were pricey, $9 or so, but you could get 25% off all food and drinks by buying "credits" of either $40 or $100 (you pay $100 and they credit your room with $125). One small aside: the reviewer talkiing about stealing a cup of coffee below is simply wrong, in my opinion. Carlos (the waiter who works the tower 6 days a week) is incredibly friendly, helpful and gave us better service than we get at most expensive hotels in the States. He has a great job and one of his duties is to make sure that only Tower guests have the continental breakfast and happy hour. In the big picture, if he lets one guest accidentally have breakfast, he can get into trouble, and if that is multiplied by the many hotel guests all stopping by for their one free breakfast, you see the problem.The hotel is located on a private point and you do not get any itinerant hustlers trying to sell things on the beach -- it is very private. The pool is great, and there is an artificial salt water lagoon with beach that is sheltered from the wind if it is windy and its great for kids too, who want to snorkel in a safe place (they have a sea turtle and fish in there). The only drawback to the hotel's fine location is that because it is on a secluded point, it is a hike to the nearest bus stop (10-15 min), which made it less convenient than some of the other hotels to use the cheap (60 cents per person) and very efficient bus service that goes up and down the main drag every few minutes and we ended up taking taxis all over at $6-$10 per ride. Otherwise, our trip was flawless, the hotel was very safe (we walked around at all hours of the night) and I suspect that the reviewer who thought someone was breaking in probably had some late night revelers trying to get into the wrong room. One final word. The food in Cancun is great. We had excellent meals at La Dolce Vita, Lorenzillo's and Faro's, among others. Not cheap -- USA prices -- but fabulous food and service. If your budget can handle it, don't go all-inclusive, try the restaurants. This is a great hotel, great service and great location. You can get amazing deals on this hotel too!
We stayed here after two people recommended it to us, one a travel agent/friend, the other someone who lived in Mexico for a few years. It definitely does not look as grand & luxurious as the other hotels you pass by from the airport. But it's actually very nice one you step inside the lobby and walk around the grounds, especially at night when the pool and the garden is lit up. The beach is really beautiful and the pool is nice. The rooms are on the simple side but clean.This seems to be a relaxed, clean hotel that is good for couples or families. The restaurants here are excellent too! And it's very conveniently located so that you can ride the bus to go downtown, shopping, and many shops, restaurants, malls are within walking distance. Another plus was a small convenience store across the street where we bought beer, water, snacks (to avoid mini-bar charges). I loved this hotel. My impression is that some of the other hotels might be more luxurious. But the price here is very reasonable & you get much more for that price compared with what you would get in most American major cities. If I get the chance to go back, I would definitely stay here again.
Nice outside but old inside
We spent 4 months picking out this hotel. We wanted it mainly for the location. It does have a beautiful beach and we loved the waves crashing on the rocks. Its when we went inside we had the problems. It was so old the air conditioner quit working after 2 days of being there. They did not really tell us that is was broke. I thought I just didn't have the settings right. Only after I called did they tell us. It was misserable at night. We could hardly sleep and felt tired most of the time I was there. They did not compensate anybody-not even a free drink to forget abuot the heat inside our room-barely an appology. In fact everyone there pretty much ignored us except the men who served us breakfast in La Brisas every morning.
Great value, great location
We stayed at the Camino Real in Nov 2002 and found it to be quite lovely. For the location and the price, it is a good deal. The pool area is nothing special, but the overall location on the point makes you feel that you are not part of a huge row of hotels on the beach. This hotel is much smaller that some of the other resort complexes, which I find to be almost overwhelmingly large. The hotel design is kind of "seventies moderno" which is similar to the one in Mexico City. Some people don't like the style, but I find it to be cool, clean and bright. Many rooms have a fantastic ocean view, no other hotel in sight, just the blue blue ocean. Food was pretty good, but I would walk over to the Fiesta Americana Grand Coral next door for their delicious breakfast. Their buffet is better than the Camino Real. It was a great chill out place - quiet, peaceful. Staff is nice. Take advantage of the happy hour, as the regular drink prices are outrageous. Also, it is only a short walk into the main strip where the shope, night clubs and restaurants are. Very convenient! Lots of good, affordable food available for a short walk. We even found an all you can eat sushi place for $10US!
You can do better
If you want to see what its like to stay where the staff can give two sh*** about you, try the Camino Real. Example:
the hotel is divided into the main section and regular rooms and the tower suites. One morning my wife & i rose early to cath the sunrise and we wondered over to these tower suites. I wanted to smoke a cigarrette but had no matches so i walked into the tower to obtain some. I see coffee being served from an urn with foam cups. i think to myself,wonderful so i make a cup with milk and sugar, no sooner had i taken a sip than a staff member approached me and asked for my room #,I gave it to him and he said since I wasnt staying in the suites, I wasnt allowed to take any breakfast. i told him i didnt know and i wouldnt take anything and started to walk away with my coffee which he asked me to leave. i told him it was already made and id be happy to pay for it but he again asked me to leave it. I protested that i was a guest and i could be given a little more courtesy than that. His words were than "i respond to you good ,you respond not so good" and so i left the coffee only to watch him spill it into a sink. Plain disgusting.
There is no greeting from the staff anywhere. I ordered room service one nite and while it came promptly, the waiter wanted to know when id be finished , when I said i didnt know he inquired again, i told him 30 minutes to which he returned like clockwork to collect the dishes as if i was going to steal his plates. The mini bar is checked twice daily and 830 while most sleep in the morning is the first check. The food pricing is ridiculously high in relation to what kind of hotel it was. And upon check out your not asked about your stay probably for fear of the answer. Im not one to expect entertainment by the pool, but at least some music couldve livened up the too mellow atmosphere. The only plus I give this Hotel is the strcuture and location. There is probably not a better situated hotel in all Cancun surrounded on all sided by beach and water. A real shame because Id be happy to return if the staff was half as good.
You can do much better as Ive been to cancun 5 times and still the best stay is the Fiesta Americana condesaa and the Hilton which are similar priced.
A follow up to the coffee story, I returned the next morning to exact some revenge.I walked into the lobby of the tower suite and proceeded to make a coffee and the scene from the day before replayed itself, the same idiot approached me only this time it was "didnt i tell you yesterday that you cant take anything?" so i replied, "oh would you like me to leave the coffee" he replied in the positive, so i poured the coffee out on to the floor in front of him and relished as he rushed down on his knees to clean it.
Hope this helps
Great beaches, Great Bars, Great Service
The Camino Real made my vacation. Upon arrival my friend and I were somewhat disappointed because the hotel is perhaps not as glamorous as some of the others we had passed en route. Once we got inside however it was obvious that the hotel had much to offer. Our room was on the simple side but had a beautiful balcony with an amazing view. The food at the swim up bar and the little resturant right on the beach were the best meals we had the entire trip. The service is impecable!! Miguel at the bar will make you an amazing drink and speaks enough English to have a pretty amusing conversation with. The rest of the staff was kind and extremely helpful. It seemed as though everyone on the staff spoke adequte English. The beaches are great, the grounds are clean and the service is quite possibly the best I've experienced at any hotel I've ever visited. The only downfall I can think of is that they don't offer an all inclusive package, which is forcing us to stay at another hotel on our next trip. I'll give you all my review ofthe Oasis Playa after I get back and let you know how it measures up. PS: Don't leave the Camino Real without having an Ameretto Beach during happy hour!!
Despite many warnings from friends and family, my friend and I travelled to Cancun , Mexico for 10-days of "fun in the sun"!
However, within a day of arrival we were hit with hurricane "Isadora".... which ruined 6-days of our trip (so we made full use of all the hotel facilities!).
But I think the "high-light" of our stay at the beautiful Camino Reale hotel.... was on a Friday night when a random man broke into our hotel room at 3:00am!
Thankfully I wasn't asleep and heard the disturbance made by the intruder.... and scared him away! And therefore he didn't run away with our passports, vias, moey... etc!
PLEASE... PLEASE.... PLEASE lock you're door at night! As the electronic key card swipe system is easy to break into.... as we now know from experience!
We felt so victimised by the intruder that we left Cancun 4-days early.... and slept in JFK airport until our rescheduled flight home to England (we actually felt safer in a crowded airport than our own hotel!).
Not exactly the ending I had anticipated for my 4-months of travelling around the East Coast of America!
Oasis of Quiet in Cancun
Probably the best-located hotel in Cancun, the Camino Real is not what you expect. The rooms are not the fanciest in Cancun, by any means, but they're clean and relaxed, and have strong showers, balconies, and safes, and all have fantastic views - probably the best in town. The lobby is not gleaming marble and trendy decor like some others (in fact it's idiosyncratic and kind of 60's modern with some striking touches), but is informal and comfortable. Situated right on the "point" of Cancun, it is the only hotel with both bay and ocean beaches, and in fact is surrounded on 3 sides by water. Being right on the point, it's easy walking distrance to all the partying and nightlife and restaurants you could want, but the property itself is the quietest in Cancun, and a pleasure to come home to after a night partying. The restaurants are outstanding and not at all pretentious or stuffy. The pool and lagoon area is lovely, large, varied, private and has a superb view. Choose a small but picturesque and fairly private ocean beach or the large expanse of shallow, calmer bay beach, where you can also rent a boat, float, kayak, etc. The walking path around the property and along the rocky wave-crashing shore to the lighthouse is a unique highlight not equalled anywhere else.
Depends what you're looking for
My best friend and I were forced to stay at the Camino Real due to an overbooking of our hotel of choice. The purpose of our vacation was Spring Break, so we were a bit disappointed with what we were moved to. I've stayed at dozens of hotels throughout Mexico, and this was a very nice property. The resturaunts were a bit pricy for our modest budget, but when we did dine there, the food was wonderful. The service at the swim-up bar and pool-side resturaunt were excellent. The atmosphere was very relaxed as there were not very many children or other spring breakers. We were disappointed because we were looking for the party-scene, which was definately not there.
The pool was very clean and temperature controlled, so it was refreshing and not too warm. The room was very well kept and the electronic safe that you set your own code to was comforting. Plenty of closet and drawer space for even the heaviest packer.
The location is great as you are just close enough to some of the clubs, the Forum Shops, and the bus stop, but not too close that the sounds could be heard.
The beach was also very nice with many palapas and chaise lounges for everyone. No jockeying for position here.
So, to sum it all up, this is a great property if you want to relax and be away from the 18-25 crowd but not the best choise if you want to party the night away. If you are looking for the party and want to stay in this same area, try the Krystal.
Definitely not what expected
We were expecting a 6 star hotel and found much less. The rooms were very simple with 2 queen beds and were somewhat rundown. This is definitely not a luxury hotel experience. Throughout our entire vacation, we wished we had stayed at the luxury hotels next door, the Hyatt or Fiesta Americana,which only rated 5 Stars, but looked MUCH better. The gym did not open until 8:30 or 9 am.
The only redeeming qualities were very good food and exceptional service in the beachside restaurant. However, good food and service were found throughout Cancun. If you want a nice, luxury stay this is not the place. Pretty average.
TripAdvisor Reviews Hyatt Ziva Cancun
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