Hyatt Zilara Cancun
TravelPod Member ReviewsHyatt Zilara Cancun
This resort was so nice and clean! Food was good! Staff was amazing! Will definitely return!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hyatt Zilara Cancun
This is the Real's newest entry in the ultra all inclusive resorts in the Cancun Hotel Zone. The resort is still under construction but is close to being fully operational. My wife and I stayed there three nights Feb. 20-22. All rooms are ocean front and are elegantly appointed with King size beds covered with down comforters and pillow top mattresses. This is one of the finest resorts we have stayed at and by far the best of the Real Resorts in this area. Definitely not geared for the "Spring Breakers" but for older more refined travelers who enjoy fine dining and luxurious surroundings. Construction crews are working long hours to complete the project and there are some noise even at night but this should be complete in a few weeks. We are not big fans of Cancun but would book here again just for the quality of the resort.
Will be great...after construction!
I took a group of 8 couples to Mexico and we were bumped from the Barcelo to this hotel. If you could igonore the continuous construction noise this place is very nice. Once completed it will be a top destination in Cancun. The staff was very accomodating and helpful. The food was very good for a Mexico all inclusive. The rooms were very nice and the beds were simply amazing!
Booked at Gran Caribe, given The Royal "treatment"
Having frequented tripadvisor.com for weeks and weeks before embarking on our trip, I felt I was as much "in the know" as I could have been. I had read everything I could get my hands on about the Gran Caribe Real and looked at picture after picture. I felt I was prepared to take on any challenges, as well as hopeful of having a pleasant and relaxing vacation.
During my exhausting gathering of knowledge, I had come across several people who had been booked at the Gran Caribe Real and were moved to the hotel next door, The Royal, upon arrival. Judging by most of the reviews, I understood this to be an upgrade. So, when we received the same offer, we gladly accepted.
Let me at least give a nod to the appearance of the lobby of the Gran Caribe. Very nice. The all female staff behind the counter were helpful, but not real friendly or smiley as you would hope to encounter on your first "expensive-out-of-the-country-and-highly-anticipated" vacation (yeah, I was feeling a little pressure to have the PERFECT week).
Since this was my first time staying in Cancun, I have nothing to compare it to, but I knew as soon as we entered The Royal's lobby that we had DEFINITELY been upgraded. I had read about lots of "marble" flooring, and indeed, it was everywhere. Breathtaking...
The hotel lobby at The Royal opens up into a huge sitting area, with more chairs and couches, and even some four post beds, than I think they will ever really need or could fill at any given time. There was a circular section of wooden flooring in the center of it all, with a black grand piano standing stately in the middle of it. Beyond that was the lobby bar, and even more chairs and couches, and beyond that, through some huge glass windows/sliding doors, I caught my first glimpse of the ocean.
I didn't have much time to take it all in, as we were quickly taken to the fourth floor for check-in (there seems to be a personal check-in and check-out service hub on each floor just outside the elevators). I noticed a difference immediately in the female staff, who seem to be doing all of the checking in and working at the front counters, desks, etc. The staff at The Royal were much more friendly and concerned with meeting our needs than the staff at the Gran Caribe Real.
Our rooms were gorgeous. Clean and bright. Each with it's own very large jacuzzi tub built for two and each with it's own balcony facing the ocean. The bed was decked out in a luxurious down comforter and several stark white pillows to match. There was a bench at the end of the bed with a microfiber red cushion. The furniture was all of the same cherry wood type finish. Beautiful contrast of colors.
After setting down our luggage we excitedly inspected the room. My husband had been right in instructing me to leave my clothes iron and my blow dryer at home. This may seem like an obvious choice to most of you, but like I said, it was my first time to Cancun, I didn't know what to expect! There was also an ironing board in the closet. Too few hangers, though, so you may want to ask for more upon checking in, if you pack a lot of clothes that need to be hung. The shower was equipped with more heads than one could ever possibly need. There was a removable hand held shower head, a soaker, and 4 jet-like heads that shot straight out from the wall. These were interesting, but a word of advice - check the floor outside the shower door while these are on. The pressure and angle of these heads put quite a bit of water outside the shower door and onto the floor. The towels were totally luxiourious and bright white. We were given a total of 6 (4 in the bathroom, 2 on the Jacuzzi tub) daily. We NEVER ran out of towels. There is a seperate sink in the shower room, and that is where the toilet is located as well. There is a sink just outside with a vanity seat and a comfortable little sitting chair to do your make-up, as well as a lighted mirror which extends away from the wall. Problem is, the lighting in this area is way too dim. I noticed that the hotel uses flourescent bulbs, and they just don't do the trick in some spots. I ended up putting my make-up on via the in room table and chairs positioned near the balcony, where I could take advantage of the sunlight and also enjoy the ocean view.
The refridgerator did not work well when we first arrived, and we were worried that this would be a problem the whole time. The next day we went to walmart and bought a cheap styrofoam cooler, but later discovered this was not neccessary. The fridge had gotten quite cold enough by about the end of day 2, so it seems it just needed a while to "warm" up. There was a coffee maker and 2 cups, as well as 2 packages of coffee, but we never used it. Above where the fridge is located is a slide out shelf which was stocked with chips, lime peanuts (SO good) and candy bars/health bars. The refridgerator was stocked with juices, V-8s, coke, diet coke, sprite, fanta orange, and a couple different types of water. The maid/turn-down service places water bottles not only in the fridge, but also on the tub and the vanity sink. To ensure that we had plenty of water for our day trips, we took our water out of the fridge and off of the sink and tub every day and stashed it in our closet. Since it was replaced on a daily basis, we had extra bottles when we went to Chichen Izza (sp?), Xcaret, etc.
The bed was so comfortable. We slept with the ceiling fan on every night, since the comforter on the bed was quite thick and warm. We would've liked to have slept with the sliding door open, to hear the sound of the ocean, but the construction noise was too prevalent. There was lots of construction going on at the hotel, which is the ONLY reason I am not giving this hotel the highest possible rating. Like one other reviewer put it so eloquently, this hotel is a "Diamond in the Rough". Every day when we woke up, we would find new things finished or being constructed all around us. It became a bit of a "game", to wake up and find out what had been built or finished overnight, or while we were out on our day trips. Each new construction addition brought more beauty and opulance to an already fabulous hotel. While the hammering and sawing were annoying, we did not let it hamper our stay. You would have to try pretty hard to not enjoy staying in this beautiful, lavish hotel, even with the constant presence of construction workers and noise.
The beach and the pool were unbelievable. I felt like I was in paradise. The wait staff at the pool were excellent. You are provided with towels, and you do not have to sign for them, as you do at the Gran Caribe. There were lounge chairs which sat in the water, these were especially nice on hot days. There were lounge chairs which sat out of the water that had face sun shades on them. Great for those who just want to sit by the pool and do crossword puzzles or read, and don't want the sun in their face.
The food was fabulous, it exceeded my expectations. Pelicanos had a chicken dish that was to die for. Spice, the buffet, had a nice variety of foods and changed several things on a daily basis and many made-to-order dishes (including a tasty cheeseburger and fries). Maria Marie's was the place to go if you are more into the "presentation" of your food than the volume of it! Asiago's has sushi and several other Japanese dishes, as well as fried ice cream which was delicious.
The service in all of the restaurants felt very personal. Upon finishing a "round" at the buffet, not a half second went by before the wait staff would ask us if they could take our empty plate. Drinks were kept full. The wait staff was SO attentive, I can't say enough about them. Tip regularly and tip well, they deserve it.
We also ate a couple times at the Gran Caribe. We ate breakfast at Albatros. If you eat there, I suggest the made-to-order omelet, which was hot, fresh, and delicious (also available at The Royal). We had a hawaiian pizza by the (very loud) pool at the Gran Caribe. Definitely a different scene at the Gran Caribe as compared to The Royal! The Royal was a much quieter, more sophisticated and populated with older clientele (in other words, over 30!). The two hotels were both nice, but quite different in that aspect. I might compare it to high school versus an ivy league college? HaHa...
The maids/turn-down service was also exceptional. I have absolutely no complaints in this area. The toilet paper, tissues and small towels were all folded into fans or swans. Sometimes the tissues were shaped into a large white carnation, very pretty. Sometimes there were cards left on the bed with pleasant messages, accompanied by chocolates or heart shaped suckers (we were there Valentines week). We left 3 dollars on our bed every morning, and sometimes left some money on the snack shelf with a request for certain snack items.
There is food everywhere, you will not go hungry. My husband and I played pool and ping pong frequently in a small enclosed room near the lobby. There were finger foods (onion rings, mozzarella sticks, fried fish) and fresh fruit, rolls, and desserts in this room as well. There was also a waiter in present who prepared your drinks for you, as well as a fountain drink machine where you could either ask for a soda or serve yourself.
The hotel gift shops are NOT more expensive than the flea markets, market 28, or any of the other places you may think you can "barter" with the locals! NO NO NO!!! Don't waste your time! The Gran Caribe had a sale of 2-3 T-shirts for $10 during our stay. The Royal's gift shop had the same beautiful marble figurines and other things we had been eyeing, at the outside markets, for the same price, if not CHEAPER!!! I am not kidding! You cannot haggle the prices like you used to be able to (I have been to Tijuana a couple times), and I became quite mentally exhausted attempting it! One guy at market 28 literally ripped two t-shirts out of my husband's hands, obviously insulted by our offer (we wanted both of his t-shirts for $10, he wanted $10 a piece...mind you, one was a child's size 4!). We bought all of our shirts at the hotels and most of our marble figurines at the hotels as well.
When we took our day trips, we used a touring agency van service. It was a little more than going by tour bus, but worth every extra dollar. There were four of us, and we figured we were paying an extra $20 per head (plus we tipped $20 per couple). The drivers were happy to oblige our every whim. We left a little earlier than the bus tours, and thus arrived before the crowds. If you need to use the potty frequently, this is the way to go. If you want to be able to spread out, or snooze, this is the way to go. If you like being able to leave certain items behind in the vehicle without worrying that they will be stolen, this is the way to go. It sure beat being stuck on a bus with a hundred other people and being herded around like cattle. Our drivers were also very knowledgeable and offered great advice/conversation when we asked for it. Try getting your bus driver to stop in an area that's not on the itenirary...good luck with that!
Note- Regarding the construction...while we were there, the outdoor Jacuzzi was finished, the third and fourth elevator were finished, the beach bathrooms and showers were finished, as well as other outdoor decor around the pool and beach area.
Eventually The Royal is going to be one of the top hotels in the hotel zone. I'm sure it will begin climbing the ranks of thetripadvisor.com rating system as it nears it's construction completion. Regardless, we completely enjoyed our stay there and had little to complain about. I would definitely stay again, but most likely won't be able afford to once the construction is completed!!
I hope my review was helpful to you. Enjoy your trip to Cancun and choose wisely when it comes to your hotel. It can make or break your trip.
Enjoy the photos!
Terrible construction noise at this diamond in the ROUGH!
This resort started accepting guests about two months too early. Anyone who didn't hear the CONSTANT construction noise was either having a really good time at the bar or needs to check the name of the hotel they stayed at!
This place is a diamond in the rough. When it is completed it will be fabulous. Those of us who booked early and were told by management that all was complete were lied to. That lie had a serious impact on our stay and needs to be compensated for by the hotel. If Real Resorts acknowledges their mistakes and compensates us I will post that at a later date.
I have over two hundred pictures of the various construction projects that were going on during our stay. There is on-going construction on three of the four corners of the hotel. All construction is very close to occupied suites. All pictures were taken Thur. 2/15. The hotel is making great strides and I suspect most of the construction will be completed within a month. Anyone staying after 3/15 should be pretty safe from the noise.
On a positive note the staff at The Royal are by far the friendliest of the five resorts we've stayed at in Cancun. We really enjoyed the Asiana restaurant. Be sure to get a seat at the chef's table and ask for a show. The Spice restaurant was excellent also, even for a buffet! The staff was warm and genuinely friendly! Although The Chef's Plate menu is available in the Maria Maries restaurant the actual restaurant is not yet open. We tried to eat there Wed. night. Made the required reservation (they only seat 12 at a seating) but were told upon arrival for our reservation that the restaurant wouldn't be ready for a few more days. We were seated in Maria Maries and given The Chef's Plate menues. We had to ask to have our seats moved because of the pounding noise from the trenching that was going on next to the restaurant and then had to leave because of the constant high pitched whine at the new table.
During our stay a small boutique opened and the fitness center opened as well. They were preparing another set of rooms to open the day we left. There was no signage so I don't know what it is. The building map suggests it might be the martini bar.
We had no hot water on Sun. Mon. and Thur. No in-suite Internet our whole stay and limited wireless connection in the lobby. The A/C was and on again off again thing, I
suggest opening the slider at night and left the surf lull you and cool your room. There were no planned activities right up until the time we departed.
The pictures I'm posting are of the construction to the right of the lobby and next to 4 of the 6 restaurants. It is also directly in front the entrances to the rooms at that end of the building. Forget about a mid-day nap unless you're passed out! As I said I have over 200 photos but will post the area most heavily under construction so you can see the worst of it.
This place has a lot going for it. To the people going in April, I would not be worried you should have a fabulous time. This piece of coal is polishing up and in time will be a diamond!
Will be a 5 star resort.."in time"
Very dissapointed. After checking in we were taken to our room which was still under construction. No phone, Air conditioner wasn't working, cable was out 50% of the time, and no hot water 50% of the time. Everything ordered from room service was cold.
There were only 2 elevators for the entire resort, with only one working most times.
The staff was absolutely great, trying their best in an impossible situation.
This resort will be a gorgeous 5 star resort in time. When all the bugs are worked out. The view from the rooms are gorgeous.
The Royal Cancun is Royal Disaster
For a property whose catch-phrase is "Exceeding your Expectations" - they fell far short of even meeting our basic needs. Considering over 50% of the hotel is still under construction, this place realistically shouldn't open for 3 more months.
Considering they feature (and advertise) luxurious rooms with individual, in-room hot-tubs overlooking pristine waters and showers with views of the ocean you'd think they'd have hot water. Try getting that corrected by a management team that always seems to be "in a meeting". I've learned that's Spanish for "we don't care about you."
Their management team was at least consistent - they never made an attempt to correct anything! When the Genaral Manager scheduled an appointment for 6:30 pm to discuss our disappointment of the facilities and she didn't have the courtesy to show up ... why should we expect anything more of her staff.
PLEASE save your money. We'll just be happy to get some of ours back. They happily took our money knowing that the facilities weren't complete. If you do go ... we hope you enjoy the 24 hour construction, the sound of hammers and chisels, the closed tennis courts, the usable half of the pool area and especially the warm and friendly (that's English for worthless) staff.
With all the places to go in Cancun - we found the Diamond in the Rough - that needs some serious polishing before it will ever be worth a peso. I hope they change there tagline to:
"Exceeding your wildest imagination for the worst spot in Cancun".
The hotel was scheduled to open on Feb 8th (after several delays) and we arrived Feb 10th. The wait at the airport was not long and the ride to the hotel was very quick and comfortable. The driveway was not completely done but the entryway was gorgeous. The lobby was very much 5-star. We were checked in immediately. We were given a quick tour as they took our stuff to our room.
We were not prepared for the room at all. It was beyond our expectations and is almost impossible to describe or show in pictures. It was as big as a Chicago apartment and it was brand new. It had wonderful floors, amazing art on the walls, and the bathroom was beautiful. We were in the Royal Corner Suite Oceanfront. It was a free upgrade, and we certainly appreciated it. Cannot describe how wonderful it was to lay in the bed (best bed ever) with the giant patio doors open and all you can see is the ocean. The architect and designer did an excellent job. Jacuzzi tub - WOW. All the guests were raving about them. Hot water was sometimes scarce in the shower, but for some reason was always available in the jacuzzi.
The food was great, which surprised me for Cancun. Only complaint is not enough food in the 24-hour snack lounge. I could have gone for some chips and salsa but none to be found... The liquor was flowing and the bartenders were excellent. They were perfectionists and made sure all our drinks were perfect. All kinds of brand name liquor was there. They had over 12 kinds of vodka - so I was happy. Also wine and champagne was included which is rare considering it was GOOD wine. You can drink outside at the pool bar, inside at the huge lobby bar (great design), or in your rooms since the rooms are filled with bottles of liquor and a fridge full of juices, tonic, and beer.
The pool was very nice. Such a unique design. The lounge chairs are comfortable and they have a built in shade for your face...I want some for my own patio. The pool was cold because they were still working on the piping and the outdoor hot tubs were not working yet. The beach is small, but it's great for long walks. Really I couldn't tear myself away from the great pool so I didn't visit the beach much. The Coffee House was by far my favorite thing about this place. It was a built-in Starbucks, but no crappy music and long lines. Great service throughout and all the employees were very happy and friendly. They spoke English very well. The hotel was still under construction but I was never bothered by it. I never heard it at night, nor did I hear any loud noises during the day. The workers were friendly and never made me feel uncomfortable. There were a few leaks in the lobby so if a bucket of water ruins your vacation, don't go for a few weeks.
I'm so glad I went while it was still affordable. This place is going to skyrocket out of my price range very soon. We felt like royalty and really were treated as such. Once they get all the little touches finished, this will be a wonderful 5-star hotel. They have a great concept and I hope they keep up with it.
Just Returned From the Royal Cancun
Stayed at the Royal Cancun Feb 9-13. I probably wouldn't have rated 5 star at this time, but most of the reasons why I wouldn't will be worked out within a couple of months if not weeks. There was some construction still going on but by the time I left it was not very noticeable from ground level.
The property itself is stunning and the rooms are like nothing I have seen before. All rooms are ocean facing, with no rooms facing the back side. Most of the questions I had before I left was whether the resort was going to be open and what ammenities were going to be nixed for the early birds, so I will direct my review towards the audience that has either already booked an upcoming vacation or is wondering whether they should take the plunge. The only major thing that was not available was the Spazul spa, although the Gran Caribe spa was available for use.
Pool: Entire pool is open including swim up bar. The waterfalls were not yet operational and there was some touch up work being done on the far end of the pool area, although outside the pool itself. No problems at all getting chairs.
Beach: One of the major downfalls, not much beach exists since the pool area was built so close to the shore. The workers were dredging sand to add fill to the beach when we left although it will not have much room to grow. Very few chairs available and no one used it too much, with the exception for volleyball.
Restaurants: All restaurants were available. I went to Pelicanos, Spice, Asiana, Maria Marie, and the Royal Coffee House. The food was fantastic and very well presented and the ambiance was nice, although the service was something to be desired as there was a lot of confusion due to the inexperience of many of the employees. We also went to Maria's at the Gran Caribe and had their lobster, best meal we had. Be sure to make reservations at Maria's upon arrival.
Bars: My favorite place to be! All of the main bars were operational and it was amazing how quickly the service improved in the 5 days we were there. Most premium liquor was available with no shortages, although as normal you did need to request each time or they would give you the cheap stuff. I did not see the "Martini Corner" or "Tequila Corner" although you could order plenty of varieties of each at the main bar. The 24-hr VIP lounge had a help yourself bar with a nice variety of premium liquor including Jose, Jim Beam, Beefeater, Crown Royal, Malibu, mutiple varieties of Abolut, multiple Bacardi's, Kahlua, Captain Morgan, Tanquery, and many others. A downfall is only 1 variety of beer, XX. Sorry, no Corona.
Here is a list of some of the other ammenities listed on the Royal Cancun website and whether they were available (as of 2/13):
Royal Bed - Yes
Double Jacuzzi - Yes
24 Hr Room Svc Magic Box - Yes, although didn't use
LCD TV - Yes
Bose DVD/Stereo System - Yes
Ocean View Showers - Kind of, small window from shower looking through room and out balcony doors (window in bed headboard of room image).
Body Massage 2 person showers - Yes
Hammock - NO
Loaded Ipod - NO, although didn't inquire
DVD Library - Didn't inquire, why would you?
Internet Access - Not available in rooms yet, only in lobby area (wireless and free)
Mini-bar - Yes, but after at least 3 calls and half our trip was gone did we get it stocked. Includes Absolut Vodka, Bacardi Rum, J&B, and some variety of tequila that I can't recall. Only 2 beers per day, plus soda and water of course.
Pillow Menu - Saw no such thing
Nightly turn down - Yes
Clock Radio - NO
A/C - Yes
Iron, robes, slippers, hairdryer, safe, and bath accessories - Yes
Golf - Did not inquire
Mini Cooper use - Yes
Life Fitness Center - Some fitness equipment setup but it might have been a temporary home
Tennis Court - Not completed yet
Volleyball - Yes
Billiards - Yes
Ping Pong - Yes
Snorkeling equipment, boogie boards,etc - Did not see any, although I didn't inquire either
Live Music and Shows - Very few. I am guessing entertainment area is still under construction since what entertainment I saw was crammed next to the main bar
Adults Only - Since there was an overflow from double bookings at the Gran Caribe there were some kids at the Royal, although I have no complaints.
Poolside waiters / Beach Butlers - Yes
In pool hot jacuzzis - Not hot water and didn't see jets going
In pool fountains - Not going yet
PROBLEMS - Here is a list of some of the problems we encountered, most being quirks from everything being so new:
1. Elevators were constantly breaking down and I heard stories of people getting stuck inside. Ended up using the stairs to the 7th floor a few times.
2. A/C did not work on the last day we were there
3. Cable TV went out on the last day we were there
4. Hot water was impossible to get during the peak usage times. Because of this we only got to use the jacuzzi once and had to schedule our showers at before 7AM which became an inconvenience. Evening showers were not pleasant.
5. Initial stocking of the mini-bar took 2 days
All in all, I would recommend anyone planning to go in the next couple of months to be optimistic about the Royal and have a great time. I'm sure the bugs will be worked out and the service will continue to improve. I went in expecting the worst, but fortunately it was much better than I had anticipated.
Looking forward to going back in a year or two and seeing all the additions and modifications since day 1.
Not Ready For Guess
This is a new resort claiming to be a five star all adult resort. The all adult went south as soon as the sister complex got over booked. The Royal then allowed families to book here with the all adults. The rooms are not completly furnished as we found very little in the pictures in our room. No stero sytem, no turn down service, no bath robes for hot-tub, no alarm clock, no hotel infromation or phone numbers, no hot water except in the hot tub.
The coupons in our travel documents were not good as the hotel staff claimed not knowing anything about them. Construction was still in progress with two 12 hour shifts. So at night you had the noise of hammering, drilling, pounding and general noise.
The plumbing is bad, our room flooded with 4 inches of water up from the shower while we away on a day trip. We had shoes floating in our hotel room. We were moved to another room that was complete, at least it had more than our room on the second floor had......Any problems given to the hotel staff were not taken care of, our clothes and suitcase that were on the floor of the flooded room were not cleaned. We were promised by both night and day manager this would be taken care of, nothing was ever done nor did we hear from either again. You got a ton of lip service but no action. When it rained the lobby and lobby bar had some many leaks, you might as well be out in the rain. As an all adult resort, I was not happy with the way some folks were given more to drink even when they fell off the bar stools. The only thing that I could consider being excellent was the food and wait staff, you could not has asked for better. My rating for this complex at this time would be a 1 star. They are no way near being a five star in the current state or service provided.
It Was Great!
This is taken from a thread I posted on the forum.
We just got back last night from a week at the new Royal. We were booked at the GRC and for a ten dollar US tip to our FunJet rep..we got bumped over to the The Royal. I am still recovering from the trip but here are some basics to start with.
In room fridge:
DosXX, V8, sprite, coke, flat water, fizzy water, orange fanta, diet
coke. The first day we left a note asking for more beer and more sprite and took out the diet coke, v8 and fanta. They filled our fridge with sprite and beer each day after that. Keep the door closed to make sure the fridge stays cold enough to chill the drinks.
There is no phone or clock in the room. This did not bother us as we were on vacation, but I can understand how it would bother some people.
There are open construction outlet holes in the room where you can see more wiring needs to be done.
There is a 5 cup coffee maker in the room, which we did not use. The coffee available is Dewey Eggberts and is really good. Mix espresso with the coffee and its good.
Ice machine is on the 7th floor.
Rooms 411 and 410 are right next to elevator. I don't know about other floors as I didn't visit them.
Be sure to shut your room door before you open the sliding glass door to the blacony. otherwise you get an very strong wind tunnel in your room which will blow your room door closed, HARD. So hard it breaks the frame of your door and then workers have to come and fix it. *blush*
The towel game is in FULL effect at the hotel.
Roloando at the lobby bar is really good. He works days and made me a Rolando special. It's some kind of mango drink and is lovely! Ask for the Rolando special.
Victor at Spice remembered us each morning and how we take our coffee and that my husband likes a glass of grapefruit juice.
Pelicanos is open now but if it's windy you do NOT want to eat there unless you enjoy holding everything down. lol If you have been to Marias at the GCR, it is a similar sized menu but the food is OUTSTANDING. Better than Marias by a landslide. They are open breakfast, lunch and dinner, though we only ate there for lunch and dinner. The coffee bar and the 24 hour snack bar are also now open.
Construction is still going on and one night we returned to our room at 11 pm to the sound of a hammer drill in the room above us. We went downstairs and it was taken care of within minutes. My husband also did step on a two inch sliver of metal. The staff was very nice (as I would expect them to be) and all my husband wanted was a pair of tweezers to remove it. Just a note of warning..it IS a construction zone..so keep an eye out.
The only negative I have to say about this resort was an issue with the laundry service. I dropped off some things at 10 AM one day and by 4.30 pm the next day it was not back. I went to the front desk and they could not find my laundry. I told the gentleman I would wait in the lobby bar. At 6.00 I went back and asked what was going on with my laundry. He asked me to wait 5 minutes and when he returned he said someone would
have my laundry in my room in 5 minutes. I returned to my room and within minutes, yes my laundry was there. But it was warm and still quite damp. I think they forgot to do my laundry and did it in the hour I waited in the lobby bar. The clothing was not wearable and so we had the charges removed from the bill. Having my laundry delivered at 7 pm is unacceptable to me at the quality of resort it is. Especially when it should not have taken more than 24 hours. It was the only "bad" thing I have to say about this resort and in now way did it ruin my vacation. I am
simply telling this part so people can be aware to stay on top of
laundry service there. It could be that the issue will be worked out once things are running smoothly.
We had lunch twice and dinner once at Pelicanos. For lunch I highly reccomend the Arracharo flank steak. Flank steak you can cut with a butter knife. mmm The second day I tried the Salmon but wanted the mashed potatoes and gravy from the flank steak. Our waiter brought us both the full salmon and the arracharo steak entree as well as what my husband ordered.
The lobby bar has a large number of tequilas..including an almond one that is more like a sipping tequila as opposed to doing it as a shot. It's very tasty. Be sure to ask for the higher brands of tequila in your drinks..the bar one isn't that great. Also at the lobby bar they do have DosXX Amber as well as the regular DosXX. They only have one kind of gin, and the highest vodka is Absolut. No flavors on the vodka, just straight.
TripAdvisor Reviews Hyatt Zilara Cancun
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Tulum contains several important and well preserved structures including the 7.5 metre tall Castillo which was built directly in front of a break in the coral reef that runs between the beach and the open sea. It’s position suggests it likely served as the city’s major lighthouse, guiding merchant canoes through the treacherous shoals to shore.
Tulum was also an important cult centre for the worship of Venus, known to the Mayans as the ...
... to Cancun, went to meet my shuttle bus driver outside. Picked him out eventually. Then subsequently realised I'd booked my ticket for the wrong day (tomorrow, infact) which led to a mild onset of temporary panic. Luckily, he was uber helpful and sent me on my way with one of his shuttle bus pals from another company, at no extra cost. Although I did end up riding around for an hour watching all of the other tourists getting dropped at their fancy ...
... was especially the case when some jerk floored his boat right next to me.
We did manage a couple of good runs in the end.
Right up until the point where I ran into Rach. There’s no brakes on these things...
... would play. My experiences here in cancun were marred by my independence. This is not a location to visit solo. My expectations of a social environment with lots of casual bars and a relaxing night scene were way off the mark. I'd purchased tickets to clubs without fully understanding how serious they were here. I should have used that money to buy more activities. But we live and learn. Hindsight is 20/20. I also went for the cheaper hotel that I was informed was a 15mim walk ...