Royal Solaris Los Cabos
How has this resort rated in the past?
- Room service
- Swimming pool
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TravelPod Member ReviewsRoyal Solaris Los Cabos San Jose Del Cabo
Great food, and the activities girls were excellent dancers at the shows
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Royal Solaris Los Cabos San Jose Del Cabo
We have vacationed in Hawaii, St. Maarten, Barbados, Florida, Las Vegas as well as Banff, Lake Louise etc. and this is the best all-inclusive vacation we have had. We just returned from 2 weeks booked last minute. Don't let the negative reviews taint your anticipation of a great vacation. Some people must enjoy complaining, the hotel was wonderful. We were impressed by the sincerity of the staff and their dedication to providing exceptional service. Our room was always done with attention generally reserved for a honeymoon suite. The entertainment team were talented and loads of fun around the pool and during the very professional evening theatre performances. The liquor is definitely NOT watered down. Ask for doubles for one day and see how your head feels the next day! The facility is breathtaking, traditional Spanish decor, 2 storey stone archways surround the terrace and walkways. A la carte restaurants feature exceptional presentation and buffet dinners are often served by the pool overlooking miles of beach and the Sea of Cortez at sunset. We saw whales, manarays, blow fish, etc., from the beach in front of the hotel. An inexpensive and safe shuttle from the hotel took us to the San Lucas marina. Spectacular, easily as distinctive as Marigot, St. Maarten. The weather was sunny and hot everyday. A top quality vacation, we hated to leave and will return next year!
Great holiday, hotel quite accomodating, good restaurants, entertainment, kids club with Dora! Clean gardens and grounds, lot's of food and drinks, new terraza restaurant opened overlooking the sea of cortez, beautiful! no complaints!
Be careful with your credit card
It was great until they charged my credit card $140.00 for spa charges that someone else must have charged to our room. We were told the charges were dropped at check out. Two calls through Expedia have not resolved the problem. After both calls I was promised a call back within the hour by the hotel staff. Still no response. Be careful with your credit card with this hotel. Since I had no charges, I asked and received the stamped orginal with carbon copies from Check-in and they still charged my account.
Royal Solaris Cabo San Jose Dec Vacation
Just returned from a week at Royal Solaris, the staff treated us royally. every thing they could do to make our stay enjoyable. The entertainment staff always making us laugh. Our room was impecable, on the end overlooking the ocean. The Marco Polo, Panchos, Rosamarnarius resturants delicious, excellent service. Love the omlettes for breakfast.
This why we are owners!
Not impressed. That's not to say it was all bad, but there is a lot of room for improvement. Not comparable to a five star hotel in the U.S.
-- With the exception of one grumpy bartender, all hotel staff were very friendly and prompt. Service was quite good. Responsive to most problems.
-- On a nice beach. They have many warning not to swim in the ocean here due to strong currents, but it's really not too bad. While children should definitely not swim here, adults should be fine. When waves are larger, there is some undertow, but body surfing is decent and there was no rip current whil I was there.
-- Despite numerous warnings about timeshare salespeople, I was never approached by one at or away from the hotel.
And now the Negative Stuff:
-- Pool was just too darn cold. The ocean was actually warmer! Also, as others mentioned, there were many missing tiles in the pool.
-- Food was very mediocre. Same basic items and sauces prepared in slightly different ways. By the end of a one week stay I couldn't bring myself to eat another meal there.
-- I was served watered down liquor! It's all you can drink, but you need to drink a lot to notice any affect. I didn't notice at first since I started with things like Pina Coladas where you can't taste the liqour anyway, but later I had a martini at the lobby bar that tasted really weak. I chalked it up to leaving it in the shaker too long. Next I had a shot of tequila. Straight. Not even with lime and salt. And it barely burned! I'm sure it was not straight tequila. Also, the only beer they have is Sol.
-- Shody construction. The place is only one year old, and already showing signs of wear. As mentioned, pool is missing many tiles. This has been patched in some places. Not yet in others. It rained while I was there and I noticed at least 3 roof leaks, including two in the lobby. Also several dead palm trees. The rooms are very sparten and cheap feeling too, particularly the beds which are on those cheap metal frames with plastic coasters like you buy at Costco. To their credit, they did seem to have a lot of people doing constant maintenance, particularly painting.
-- They claim to have purified water in all the taps, and I think most of the time this is true. However, one night there was a heavy rain, and late in the afternoon the next day I went up to the room and turned on the water in the sink and it was very noticably brown! Sort of the color of weak tea. I flushed the toilet and it filled with the same brown water. The color gradually lightened up and by that night it appeared to be back to normal. I mentioned it to someone at the hotel and the response was "Huh. Really?" and that was it.
-- Entertainment in dinner theater is cheezy, but pretty much what I expected. Sort of like kids working the pool do Las Vegas. That's right, the same people who run activities out by the pool by day are putting Vegas dance acts by night. This didn't really bother me though, as I wasn't there for the entertainment and the pool kids were really quite nice people.
-- Location. If you like sit around a resort your entire vacation, this won't be a problem, but if you like to get away and see/do things it is. The resort is not close to anything (except the beach) and transportation is not too easy. San Jose del Cabo town center is a mile to a mile and a half away. It's walkable, or you can take a city bus but they don't run too frequently. If you want to go into Cabo San Lucas, you have to walk about a half mile to the bus stop. These busses run pretty frequently, but only run until about 8 PM. Car rental is $70 a day at the hotel and Taxis are very expensive.
First time to Baja area..
Love all-inclusives for the convenience and for the general party atmosphere.
Royal Solaris gave us one of the best weeks of vacation in my life.
Beautiful location and facility. If you never leave the resort's land, you will think you're in paradise.
The food was excellent (including the buffets), the two reservation restaurants have very attentive staffs.
The daytime staff at the pool and spa were excellent, very personable. If you stay close to the pool's edge, plan on getting involved (or wet).
Pool bar is the best place for drinks, become friendly (tipping is OK and keeps you noticed) and premium brands are for the asking.
Nightly shows are very good. Staff stays with you after the show at the lounge. More fun if you drink with them!!!
Always ask for a larger room once you get there, complain about the room (there's alway SOMETHING wrong), since it's a time-share place (get a good deal for sitting in a presentation), ask for one of their rooms. Must better than the "hotel" part.
Close enough to the airport so you don't waste a day on a bus (if you have been to Jamaica you know what I mean)..
Overall rating Very good to Excellent
the main pool opened the 2nd day there and that did make a big difference. food was very good esp. Rosemaries which had roasted turkey, pork loin. remember this is mexican food at panchos not tex-mex. everything was first class the only draw back and I'm being picky was the a/c in the rooms didn't exactly get very cool till late but it was in the 90's everyday. we were ther 6Oct-11Oct 2002
Had a gret time. Things have improved!!!
Things at the Royal Solaris Hotel have greatly improved since the last two reviews were written.
We just got back from Cabo last night and spent a few days at the Royal Solaris. I was nervous about the hotel since neither one of us had heard anything about it.
When we arrived, we were greeted by the front desk and everything was explained to in detail with how to find our room, where the restaurants and bars were and a list of events were given to us as well.
The only problem was that we were not informed that in order to receive a cheaper ($8) return shuttle to the airport, we would need to let the front desk know 24hrs before we leave. This should have been made clear to us upon arrival or they should have it posted somewhere clearly in the room. Regardless, we were only charged $20 to return to the airport when we did leave.
Our room was nice with a large patio. Although both our patio door and our main door had some problemns with the locks, It took one phone call and a 1/2 hour for both of them to be fixed like new.
The staff was extremely polite. The food was buffet style, but we expected that from the event list that we were given when we arrived. The food was pretty good, but get there early--they do have it sit out for the entire event and things eventually do get cold. Others were in heated bins and were fine. I thought the Mexican theatre performance was fun! Maybe it's a newer/imoproved show.
The pool bar was great, fun music and games were being played and we were able to have an entire side pool to ourselves since it's ther slower time of year. They had a waiter that checked on us a couple times to see if we wanted a drink, but he seemed to be rather uninterested in his job. He was really the only exception to their extremely friendly customer service.
Their maintenance has also apparently improved on the hotel. We saw workers constantly weeding the gardens and painting/scrubbing different parts of the hotel. I was very impressed with the upkeep. I did notice the tile in the pool which was still in disrepair when we arrived, but I also noticed them preparing to fix the couple spots that have tiles missing.
The ocean view was breath taking, but not for swimming. The waves are higher than in other parts Cabo and you will want to travel to down town where you will find calmer beaches. You can sign up for horse back riding which I saw many people doing along the beach.
When heading down town, or if you don't appreciate the hotel food, check out the Hard Rock Cafe for casual American dining and the Ruth's Chris Steak house was the finest I have seen anywhere (Ask to be seated outside in their smoking section for a wonderful evening view of the boat landing.)
I can only think that the Roayl Solaris has either received enough complaints or perhaps a new management was put in place, because I was shocked to read the poor reviews on here today with what I just saw over the last few days down in Cabo.
Not a 5-star hotel
This is not a five star resort. My friend and I stayed at the Royal Solaris last week and were very disapointed. The all-inclusive resort is on its way out and is failing under poor managment.
The food is low quality (camp-style). All dinners were buffet consisting of the same food as the night before.
Only one restaurant (buffet) was open for dinner and it was poor. The hotel advertises 3-4 restaurants, but none
were open. Fish was labeled to be salmon or mahi mahi, but was clearly some tasteless white fish. All meat was over-cooked, flavorless and tasted like jerkey. No decent vegetables or salad. The best food was at the snack bar.
The front desk staff was particularly rude and disinterested. Many staff members were just standing around and when asked for assistance were not helpful. Front desk staff would say they would do something, but when we returned as directed, nothing was done and they appeared baffled. Angel (concierge) was the exception. He was helpful and nice.
Upon arrival, the front desk staff did not direct us to the room and when asked they pointed in the direction of the elevator. Well, we knew we could handle it from there. Our room was the 400 series; however, there is no fourth floor - 3 was the highest floor # in the elevator. Pressing 3 led us to rooms in the 600. Eventually, we learned that we were to press 1 - which lead to rooms in the 1400 series. Upon exiting the elevator there are no
posted room signs that indicate the 400 series. Eventually we figured it out. Signs directing which banks of room are
where would be helpful. That, or helpful staff...
The hotel itself is in disrepair. This is particularly bothersome because it is a new resort. Broken light fixtures with exposed wiring, burned out light bulbs, cracks and broken plaster, large sections of tiles missing and splits in the wooden room doors were common. The tile on the pool bottoms was missing in large areas (3-4 feet in diameter). Some guests found it entertaining to find the loose tiles on the bottom and bring them to the pool edge.
The grounds were only marginally maintained with many weeds and uninteresting landscaping. There were not enough umbrellas for the guests at pool side.
The room was adequate, but only one towel, one key for two people (they didn't have a second), no shampoo, no coffee (but a coffee maker/condiments), no hotel information guide, no paper and getting to the room is an adventure. It took two days to get a second key and the manager had
to borrow our key for a day to go to town to get a copy made!
At least half of the hotel is closed down. It is suffering and we were sorry to see that, but our vacation time and $ is limited, so we were very sorry we selected this hotel. We did hear that the neighboring all-inclusive was everything the visitors had hoped for - fantastic food,
drinks, staff and quality.
Staff entertainment was sad. One night the hotel director came on stage and apologized for the hotel and asked that we all get up and join hands in song. It was too much to take.
This is a 2.5 star hotel - not recommended.
Hotel Royal Solaris Cabos
My husband and I stayed at the Royal Solaris..
The food and entertainment was great. Hotel is very clean. Staff is very nice. Like many resorts..Royal Solaris is a time share resort. They classify it as a "VIP" type arrangement with their hotel..but its time share.
There are 2 restuarants you can make reservatin to eat. There is a limited # of guest that can make reservations, other seating is reserved for the "VIP" people or the time share people that paid $10,000. The other restuarants are served buffet style.
If you looked on the Royal Solaris web page and saw a picture of lobsters...there are no lobsters at the resort. When I called the 800# to make reservations, I asked specifally if they had lobsters, I was told yes. This too may have been reserved for the "VIP" persons.
Their web page also suggest mini bar in rooms...this too is reserved for "VIP" persons. So everything is catered to the people that "donate" money to keep the hotel running with the time share scheme.
If you are going to swim on the beach...for get it!
The water is very cold and rough in the Pacific. If you want to relax...this is the place to go.
TripAdvisor Reviews Royal Solaris Los Cabos San Jose Del Cabo
Travel Blogs from San Jose Del Cabo
... amazing. I held onto his Dorsal fin and he took me round the pool quite fast. His skin felt sleek and smooth but thick too...like a very slick wet leather. As he was taking me for a ride I could feel him undulating and powering forward. Was brilliant and I think I grinned from ear to ear for hours afterwards. A truly once in a lifetime experience and I have the photos and video of the day to prove it. I am still buzzing from the ...
The last four days have been a whirl wind! Our hotel is beautiful beyond belief, and the people working the resort are incredibly friendly. Clark and Kelly seem to know just about everyone in the resort (they've traveled here on several occasions) which makes all the interactions smooth and family-like.
... After spending about two and a half hours lying in this beach paradise, our ride came back to take us back. We walked around this great little town and found refuge at another beach...I don´t know the name, but it was also very nice...but this one was crowded with tourists and an emcee was shouting about dancing and getting drunk or something to all the gringos. We walked the opposite way and sat on the beach for about an hour and a half before returning ...
... wiht each other over the radio. Were we glad to see Cabo, but what a shock, after the desolation and isolation of the the west coast of the Baja. WE anchored in the bay inbetween huge yaughts. Fancy hotels, line the beach and music was blaring. We were so tired, we barely noticed, but it is all pretty brash. We'll spend a few more days here, then head up toward La Paz, which is somewhat more mellow, apparently. Anything interesting that I'veleft out will have to wait for next time. ...
... t much wind so the ship's engine was used to propel the ship through the water. The sea was calm and everyone was having a good time sightseeing the shoreline and taking pictures.
We finally anchored at a spot chosen by the captain that was supposed to be very active with several varieties of fish and marine life. We snorkeled for about 45 minutes and then got back on board. My wife and myself thought the spot was just ok ...