Hotel Riu Vallarta
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Historical Traveler Reviews Hotel Riu Vallarta Nuevo Vallarta
WOW this is a dream place!!!!
Well, what can l say.........
This place is fantastic, the hotel is just breathtaking,
clean, food was excellent, except for the wine it wasn't very good,
but Hey at least you had 100 more drinks two choose from,
the staff was very friendly they always had a smile for you....
if you have any other concerns just let me no, i'd be glad to let you know............
all l can say is that this hotel is the best place l have ever stayed
in, and l been everywhere!!!!
Riu Vallarta worth every penny!!!
Myself, my wife and another couple just returned from the Riu Vallarta after a week from Dec. 1-8th. I'll do my best to provide an honest review here and I do have to say that I'm neither the hardest or easiest person to impress.
First, I'll provide what I would consider a tip to future travellers to PV. When you arrive at the airport, don't stop to talk to anyone in the airport until you find the person holding your travel operators sign. Pretty much as soon as you get off the plane, there are official looking people there asking you where you're staying and directing you to others who are supposedly to provide you with a bus pass to the hotel. After about a five minute talk about things to do in PV, we were subjected to that beginning of a timeshare speil. Not the best way to start your vacation.
Anyways, about the Riu Vallarta.
The facility itself is gorgeous. The lobby is loaded with tiffany style lamps, great funiture, and detailed painting. The hotel is full of marble tiles and granite and the walk to the beach is complete with beautiful fountains and immaculate landscaping. The beach itself is beautiful, and the pools are nice with built in tables (where we spent most of our time), jacuzzis and loungers. Standard rooms are an average size and again have lots of nice tile and granite in the bathrooms.
The overall service is quite good, not excellent but quite good. I'll get into the issues we had later in the review. The bartenders work extremely hard and they are there to please. If you're not satisfied with the amount of alcohol in your drinks ask for a double or triple and they're more than happy to ablidge. The waiters in the a la carte restaurants are top notch, especially in the steakhouse and gourmet restaurant. The maid service does a great job in cleaning the rooms, often complete with your towel swans, hearts or flowers. We also found that the mini-bar was usually stocked as advertised. The grounds crew, as you could probably tell by my last paragraph, does a fantastic job. It seems that they are always at work, along with the staff keeping the outside of the facility clean. As far as shows, I won't comment because we didn't witness much of any of them.
As far as food is concerned, it is certainly better than the food we had at the Riu Jalisco when we stayed there four years ago. The buffets do have something for everyone and in my opinion, I can honestly say I didn't have anything that could be considered bad. We also had the chance to eat in every one of the reservation only restaurants. The Asian (Nirvana) was good. I'd never had sushi or duck before and I was satisfied with both. The steakhouse (Flamingo) was quite good, and the gourmet restaurant (Sir George) was just that, gourmet. We found if you wanted to get your reservations you would be best to make them in advance. The reservations are taken between 7-10 am at the entrance to the Nirvana restaurant and you can book as far in advance as your vacation lasts. It is unlikely that you will get into any on the day you try to make the reservation.
Now, the issues we had. First, the couple we travelled with didn't get their room until 3:30pm after arriving at about noon. They also requested a mattress topper via the front desk on three occasions (the beds are hard) and didn't receive it. It just seemed the desk staff didn't understand what they were asking for. When we went to our tour rep. the mattress topper arrived before their next sleep. Our mini-bar did not get re-stocked on one of the days it was supposed to, and our room was not made up on one of the days. However, in defense of the maid service, my wife told them in the hall as we were leaving the room that we were okay (meaning they could go in now) and they took it the other way.
I think that pretty much covers everything. Was the Riu Vallarta perfect, no, but I would say most places are not. It is brand new and they are still ironing out some kinks. That said, our trip was quite positive and when I think about what we paid, I feel we definately got our monies worth. We would not hesitate to go back for more.
Great "NEW" hotel
We just returned from a 5 night stay at the Riu Vallarta. We were very pleased again with the riu family of hotels. Great rooms, beautiful beach, awesome weather, perfect location, great service, excellent staff.
We went to relax and we were able to that and more,but if you want a little more actitivity their animation staff has plenty to offer during the day and night.
The Riu is always willing to accomidate you all you have to do is ask, it's what they pride themselves for.
Also, yes the hotel has only been open a few weeks, so there was a few touch-ups being done. But if you are out enjoying the beach or pool or bar during the day you would never know that there was a little pounding going on. Besides by the time you get to Purta Vallarta it will all be done. ENJOY!!!!!
Date: Dec 05/05
Reviewer: Burlington, Ontario.
Our party of 4 couples stayed from Nov 24 - Dec. 01/06 and each enjoyed a junior suite facing the ocean. The sunsets were absolutely beautiful. and were enjoyed mostly from our balconies.
Although there was some noise during the day from construction (mainly completing the alternate elevators at the ends of the building), the rooms were quite comfortable in the evening.
The food was excellent with plenty of choice at the buffet. If you enjoy fish in particular, there was plenty of grouper and maui maui
The Sir George Gourmet restaurant was outstanding especially the beef filet and the presentation was eye-catching.
The Nirvanna restaurant was buffet style but also was excellent with plenty of choice from sushi to peking duck. For dessert the fried icecream was to die for! The steakhouse at the beach was also good with the ribeye being a favourite.
There are plenty of bars and virtually no waiting as they are properly staffed and very accommadating. There is a sports bar that is open 24 hrs. and has plenty of screens. The internet cafe is located in the sports bar and has a least 10 terminals.
The only negative was the wine. Both red & white are horrible. Management is aware but whether anything will be changed is unknown.Take a bus to Walmart and stock up at very reasonable prices.
The pools are large, clean and comfortable. Both the pool and beach have sufficient lounges. The ocean was warm and the beach is very walkable.
Overall our group had an extremely enjoyable holiday!
3 Night Visit
We arrived at the Riu Vallarta two days after Thanksgiving for a short 3 night visit. The resort just opened on November 18th and it appeared that all of the facilities were operating. We were served a welcome cocktail in the lobby upon arrival and given our envelope with room key, towel key, etc. We were in our room right after our arrival at the resort. No delays here. The room key was actually a key rather than a card, which was a disappointment to us, as the key tag had the room number on it as well - making it too easy for anyone to enter the room if the key was lost or taken from a beach chair. There is a mini bar in the room stocked with beer, soft drinks and water and a safe in the closet, which is accessible again with a KEY rather than a combination. We received a junior suite poolside, which was a very nice clean room. The bathroom was equipped with amenities such as shampoo, shower cap, hand lotion. We did have a problem with maid service, however. On our second day I had to call the front desk twice to get our room made up. At 3:30 p.m., we still had no service so my husband went down to the front desk and they sent someone up right away. We always tip and leave little gifts for our maid too, so the lack of service surprised me.
The beach is very nice and you can walk for miles, going past the other hotels and a market or two. The beach continued into the ocean as well - sandy and no rocks. That was a real plus. There were beach vendors in the afternoon, but they did not pressure us to buy. No problem getting a beach chair - there are plenty available! The only drawback to the beach area is that there are no shade palapas or umbrellas just yet. I'm sure it is because the hotel has just opened and I'm sure this will change once things get going.The two pools were both open and there were plenty of chairs and umbrellas available poolside.
As a guest of the Riu Vallarta, you can use the facilities and restaurants at the sister hotel, Riu Jalisco that is located next door. We walked over there for lunch and strolled around the resort, but found the Riu Vallarta much nicer.
We had great drinks and service at the lobby bar. Premium brands were also available in addition to the local varieties. If you wanted your drink stronger, all you had to do is ask and they would oblige.
The food was pretty much what you would find at an all inclusive - there was something for everyone at the buffets - quite a variety.
We were only able to get a reservation in one of the ala carte restaurants, as they book up early in the morning. A sidenote: mixed drinks are not available in the restaurants, only white and red wine, so if you want a cocktail with dinner, bring one in from one of the bars.
Bus service to Puerto Vallarta is available right in front of the hotel and costs about $1.50 per person from Nuevo Vallarta to the Wal-Mart in Puerto Vallarta where we changed buses to get into the downtown area. We then took a bus marked Centro to get to the downtown area. about 50 cents each. It was very safe and we did not feel uncomfortable at all. Cabs from the hotel run about $25 each way.
All in all, we had a great time at the Riu Vallarta. It was sparkling clean and the staff was constantly scrubbing and sweeping. On our way back to our room, we came across a worker actually on his hands and knees with a scrub brush cleaning the floor. They are trying hard and succeeding to keep things immaculate. The only drawback I could comment on is the staffing issue, which I think will improve as the hotel becomes more fully operative. I would not hesitate to recommend this resort . Give it a try! It is much nicer than the Riu Jalisco next door - in many ways!
Brand New - Great Fun
The hotel opened on Nov 17 ... we went there Thanksgiving Day and we stayed for a week.
Facilities were very nice and it helps that everything was spanking new ... food/animation/sport is what you expect from your all inclusive .. .all good but don't think of a "real" five star hotel.
All things considered we had a great time only complaint was that sometimes the music from animation/entertainment was getting a little too loud but they were getting it under control by the time we left.
This hotel is 2 doors down from the other Riu (Jalisco or something) and is it run pretty much the same way (same food etc) so if you read reviews for the other Riu you can have an idea ... just consider that this one is newer.
I do not want to stay at the Rui !!!!!
Well, I just came back from 7 days at hotel. I DO NOT WANT TO GO TO THE RUI. There theme song fits well at this hotel from hell.
Don't go. You are wasting your time and money. Room other than no mildew yet were below Motel 6. No towels, asked for soap. Only thing they are still clean.
The food... was horrible. You heard this many times around the pool. If you are from Mexico or Central America then probably ok.
Drinks not as advertised in the bar menus - only one choice Corona, Barcardie etc. Be prepared to wait in line at the bar around the pool for Corona etc. Advertised dark Corona but did not have.
Staff except for Aninmation was bad.
NO shade, so Jaliso is better. I stayed at other RUI's in Cancun, Play, and Los Cabos, this is the worst. No service, food bad, little choice in drinks. As to speciality resturant, still old thing of getting up at 6 or 7 am. for 2 to 3 day wait. Only Speciality passing was the Continential - Sir George (but a 3 day wait).
Jaliso or this place both the same take you pick, but
We were not expecting the extent of the construction noise. They are still building 2 elevator shafts. We feel they opened too soon to properly serve guests. Make sure your room is far away from these 2 locations. They are also doing gardening work in the middle of the night. Too noisy for a restful vacation. Food at their Sir George's restaurant is great. It is worth booking a dinner there. The Asian restaurant is so-so.
Just some picture of the ongoing construction
These are pictures of the the building of the Riu Vallarta from the Riu Jalisco
TripAdvisor Reviews Hotel Riu Vallarta Nuevo Vallarta
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