Hotel Riu Palace Las Americas
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TravelPod Member ReviewsHotel Riu Palace Las Americas Cancun
Absolutely stunning hotel with great amenities and staff. Would definately stay here again.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Riu Palace Las Americas Cancun
A 6t resort
My husband and I booked a 10-day stay at the RIU Yucatan. Our saty there was okay. We heard people saying that they had been asked if they wanted to move to the Las Americas, a new hotel in Cancun for no extra cost. We have been to the Riviera Maya area four previous times and enjoyed it very much and were not to anxious to move due to Spring Breakers in Cancun. On our seventh day I went to the desk to ask where the Fun-Jet person was, again and saw the notice on the desk about moving to the Las Americas. Since we had been at the Yucatan for seven days, we decided to take the move. WHAT A BEAUTIFUL PLACE! We had so much fun and met so many nice people. The food in the specialty restaurants is amazing! The drinks are top shelf liquor. The rooms are very very nice, including a tub! Every staff member was over accomodating and friendly. The pool area is amazing. The lobby, beautiful. I can not think of one bad thing to say about this hotel. I am sure it is more then we can afford in the future but would go back in a minute if we could! We have stayed at Iberostars, Palace resorts, including the Moon Palace and RIU's. This was the best ever! You will not be disappointed, if you enjoy being treated like royality and appreciate the finer things in life!
We actually booked this hotel rather than being on the Riu Roulette or being bumped here from another hotel. The Hotel had been open for approximately 3-4 weeks when we got here the last week in February (stayed Feb 26-Mar.4). The hotel is absolutely gorgeous and the service was very good. The staff is always pleasant and we did not have any need to speak to the management except when we arrived. At that time we requested an upgrade in our room as we had heard that everyone else had paid much less. This didn't bother us as we could not leave it to last minute but we thought that we would try to get extra value for our big bucks!
The manager on duty upgraded us to a suite without a problem and it was gorgeous. Big living room and then a door into the bedroom with a stepdown livingroom as well leading out to the balcony. The difference in the bathrooms was that it was larger and had a separate shower stall, bathtub with shower and separate toilet area and bidet. The water was always hot and the water pressure in the shower was great!
The floors are marble so wipe up any spills in the bathroom as one lady fell and broke her elbow. We just made sure that we dried the floors after showering! The bed we had was perfect! Not hard and not soft and the pillows were fine. I slept like a baby everynight with the balcony door open (screened) and the sound of the ocean was fantastic. I have a bad neck and back and was very pleased with the mattress. Maid service was inconsistent as to the times they cleaned your room but they did a good job. We are not big drinkers so our 4 bottles of alcohol on the wall never had to be replaced. Our minibar was restocked on the third day but again, we never ran out so it wasn't a problem. There were enough places to get a drink during the day and night! Also, if you wanted a big bottle of water for the pool or your room, the front desk had plenty (room temperature).
The 2nd to the 7th floor have mostly balconies and the 8th floor have them if you are in the front facing the ocean but not on the sides. We stayed on the fifth floor and had a beautiful view of one of the pools and ocean.
This is a very laid back resort, peaceful and quiet but would be boring to teenagers. There were children under ten who seemed to enjoy it and the adults certainly enjoyed the amenities! Drinks were served at the pool and it was not far (1 minute!) to go to the buffet if you wanted to eat. You could go to breakfast and lunch in your beach cover-up so it was no big deal to get a meal. The waiters came around regularly at the pool or you could go to the bar and swim-up bar and get one if you were really in a hurry. Yes the drinks are mild in alcohol content but you are in the hot sun and drinking all day so..... and you could ask for stronger drinks.
Restaurant staff were very polite, friendly and ready to please. You could wear any long pants in the dining rooms and men could wear short-sleeved shirts. Ladies long pants and any top or light summer dresses. Food was excellent to good and there was something for everyone! Vegetarians could have pasta, pizza and vegetables cooked or as salads, there was beef tenderloin, rib steak, chicken, pork, and seafood and fish. They have specialty restaurants and we tried them all. The Gourmet was excellent the first time and not as good the second. The Japanese was loved by most, we found the food tasty but served cool. The Steakhouse was inconsistent according to what everyone said about the sizes of their steaks but very tasty. You had to line up early the first few days to get into the restaurants at either 6:30, 6:45, 8:30 or 8:45 but after the weekend, people weren't lining up anymore and you could still get a place if you went at 10 in the morning. We were up early most mornings and got our seat at the pool.
You could place your towels on them and leave your things and go eat.
We never had anything stolen or removed from chairs. They give you a towel card when you arrive and you exchange that for a towel in the morning at the pool and get your card back at night when you return the towel. If you want more than one towel you can get another card at the desk. They also give you a key for the room safe and we never had anything missing.
All age groups were at this resort except for teens. Mostly imported adults and families from other resorts so it will be difficult to tell what will ages will be attracted here in the future. We never left the resort because we wanted just the pool, sun and a book! If you want a rowdier place this will not be it. The resort is lovely, clean and the beach is nice. You can walk for 15 minutes in one direction and then must climb over a stone wall (not hard) and continue walking for a few more minutes. If you want a longer walk you have to go thru the grounds of the neighbouring hotels until you get to the Krystal and then you can walk on the beach again. The other direction towards the Fiesta Americana does not let you walk more than 5 minutes. This hotel had the nicest beachfront of the ones surrounding it. It's not a wide beach but the sand is white and you can swim without worrying about rocks or seaweed in the ocean.
This part of Cancun is on the tip of the Gulf of Mexico and the Caribbean so it does get windy. Take a sweater for the evenings.
If you want a nice romantic, restful, beautiful place with good to excellent food, to go to, you will not be disappointed. This hotel is truly a gem in Mexico. The best all inclusive that I have ever been to.
Of course they are new and need to work out a few kinks but don't let that stop you from going. Nothing is perfect in life but if you don't let the little things bother you (you are on vacation and this isn't home) then you will have a great time here!
Feb 20-27th/04 - We did the Riu Lottery and ended up at the Riu Palace and were quite happy. Our first room was not a great view, but we were able to change the next day to an ocean view with very little difficulty. Since it only opened Feb 1/04 we were a little concerned of "growing pains" but we were pleasantly surprised over and over again by the great service. The restaurants are pretty good, but lack some ambience, especially the "Gourmet", but the Japanese is good. The problems... had to get up too early to make sure you got the chair and dinner reservation you wanted (6:30-7:30), the hair dryers are powerless, bring your own if you need to dry yours. This hotel reminds me of the Carlton in Cannes and Cesars Palace in LV. Absolutely recommend this hotel!
One could not ask for more. The grounds are absolutely gorgeous, they have put in millions to build this hotel, and we were told this is probably one of the last "palace" hotels Riu builds. Most are "class" status, and the "palace" are much higher scale and more expensive in every way.
Meals, entertainment, rooms, staff were all excellent. The staff are very friendly and courteous, and the place is kept immaculately clean.
As far as one whining reviewer's comments about a bait and switch, we were also switched, but this was a free and considerable upgrade. If you don't see an upgrade when you get one, then you're not a very savvy traveler. This is by far the best Riu hotel in the area, and probably one of the best in Cancun. If we had to pay full price, it would have cost us a lot more money than the original Riu we booked.
One final note about shorts in the dining room, and the guilty ones are mostly the guys from US, Canada, and Uk. It is clearly stated in the travel brochures that Riu require proper attire for dining (ie no shorts). You are again reminded by the staff verbally when you check in, and given a piece of paper listing all the restaurants, with a further reminder in writing.
Three reminders and some of you guys still have to show up in sloppy shorts and sandals/smelly sneakers to a fancy restaurant in a 5 star plus hotel. Why don't those who do that go stay in the Howard Johnson's or some other 3 star dump? You cannot tell me that every guy does not own at least one decent pair of pants, shirt, and dress shoes. So use them, or go stay at another hotel.
Cancun Canadians loved it!
We wanted to go to a RIU this year so we booked into the RIU RIULETTE.
When we arrived in Cancun we were told we were going to the Las Americas Palace, we thaught we had won the lottery. We arrived, not on the regular tour bus that stops at various resorts until yours is reached, oh no, a private mini van came and took us directly to the hotel. We were amazed with the opulent ambiance and the readiness of ALL the staff to help. We were checked in immediately and assisted to our room. It was lovely. We were told the hotel had opened only 3 days prior and no one had ever slept in our bed or used our bathroom!! Only 1/3 of the hotel was being used and it was heaven. We went to check out the pool and found a large infinity pool and the beach. OOOH, the beach...it was so clean, we walked for about 3 kilometers. We went for supper to the buffet. Gents must be donned in pants for all suppers.
The food was exceptional and the variety was unheard of! The shows were entertaining, if you could get a chair. There was a bar nearby for after the show ends, but it closed at midnight. There is a cool swim up bar at the more popular pool, where some game or another is played daily. The music at the pool is ok. You get a bit tired of the RIU song and dance THREE TIMES A DAY!! The snorkel excursion is REALLY cool for $45 (FYI>>wear a tee shirt under the vest).The only displeasure we had was with the number of calls it took to restock our mini bar. It was to be restocked every 2nd day, but, was not unless we asked. Even then it took 4 calls throughout the day. Once the week ended and SO many people from the "overbooked" Riu Caribe were there, the service was slower, obviously with a few hundred extra people. The pool chairs were hard to get unless you were there when you booked your Restaurant seat at the specialty restaurant. You had to do it by 0700 or you didnt get in. All in all we did win the RIU lotto!! We will never get to go back to this fabulous resort again, only drive by and say >>"Remember when......" 6* for sure!!
Rui Palace Las Americas-new2004
Las americas was a wonderful place to stay.It was new in feb. 2004. The food was great for the most part.. You are also able to visit all the Rui hotels in Cancun. The Rui cancun is next door. Loved it and would return again!
Bait and Switch!!
My husband and I booked a trip through Funjet Vacations to go to Cancun, Mexico on February 5th through the 8th for our fifth anniversary. Our very good friends also booked the same trip to go with us as they were also celebrating their fifth anniversary. We chose the hotel, the Riu Caribe, because this is where we had spent our honeymoon and thought it would be a great place to celebrate. As we arrived at Riu Caribe, we were told to leave our bags on the drive which we thought was strange. We approached the desk for check-in only to find out that the hotel was full to capacity, there were not rooms available to us, and we would have to be moved to another hotel. So, now it is 8pm ? we have had nothing to eat (only drinks were served on the plane), we have no idea where we are going to have to stay, the important emergency information that we have left with our small children is now worthless, and we are really disappointed that we are being forced to leave behind the hotel that we booked reservations for six weeks in advance. As we leave the lobby, we realize that leaving our bags on the sidewalk was no accident. They knew that we were being booted all along.So, then we were taken to the Riu Palace. To smooth it over, the Riu Caribe had told us that this was a brand new hotel that hadn?t even been open a week and we were very fortunate to have the opportunity to stay there. We arrived and the d?cor was very upscale and ornate. We went to the desk to the check-in but they were having problems programming the keys to the rooms. My friend and I proceeded to try to use the lobby phone to call home and let them know of the change in our itinerary. This was also a problem as the line kept getting dropped before the call could go through. After many attempts they finally got the call through, but we were really running out of patience! The manager at the desk suggested that we should go ahead get dinner in the restaurant because it closed in one hour and our keys would be ready after we ate. However, he told us that the men would have to change into pants. Now we are in trouble because the men did not bring pants. We packed for a vacation at the beach! The management was completely unwilling to give on this issue even given the circumstances at how we arrived. My husband finally had to agree to wear pants that they would provide if we were going to be able to eat. The pants that they brought him were purplish and blue plaid and were so small that he could not even get them buttoned! Finally, he just had to wear a pair of sweats that he had so that we could eat. He ended up having to wear these same sweats to dinner every night!!! We really did not appreciate having this surprise dress code forced on us and felt quite uncomfortable every night to be dressed so inappropriately.The next day, we start looking around and talking to people. No one that was there had been originally booked to stay there and the hotel seemed quite full. It was obvious that other hotels had intentionally overbooked to create this overflow and allow this hotel a trial run. None of the staff was surprised at all of these people getting dumped into their hotel ? they knew that this was the plan for the weekend.Unfortunately, that same morning, I came down with a migraine headache and had to spend the rest of the day in bed. When my husband came to check on me around 3pm, he contacted the front desk, told them I was ill and asked that they stock our mini fridge which had not been done prior to our arrival. He explained that I was waiting on these drinks. He went back down and joined the other couple by the pool. I waited and waited for the drinks. When he came back at 5pm to get dressed for dinner (in sweats!), he called again and was told 5 more minutes. He called two more times before going down for dinner and was told the same - 5 more minutes. Finally around 7:00pm, I called myself and the drinks arrived around 7:30pm. There was never an explanation as to why it took over 4 hours to bring drinks up. When I asked the front desk, they could not provide any answers!The next morning, we turned on the TV to catch the news and found that only three stations came in. We found out later from other guests that this was problem others also had and that we could get it fixed. We called in the early afternoon and the service person came about 3 hours later. He declared it fixed but when I went to change the channel 5 minutes later, all I had were the same 3 channels!! I didn?t even bother to call again ? we were leaving the next morning.Our final morning, we had breakfast then went back to our room to gather our things. When I went to remove my items from the safe, something dripped on me from above. I looked up and found a huge pocket of water bubbling the ceiling and the closet floor was totally wet. Luckily, my things were not harmed but we called the front desk and told them of this urgent situation. The water was coming down faster by the minute and the water was spilling into the room. The layout of the room positioned the closet between the sleeping area and the bathroom. The floors were a smoothed and polished granite and extremely slick when wet. Delicately, we waded back and forth to the bathroom taking our things to our bags to pack and trying to get ready to leave. We placed another call to the front desk and even stopped a maid to show her what was happening, but no one ever came or called. We had to move so slowly that it pushed us behind schedule and the shuttle had to wait on us. Our friends called from downstairs to tell us it was about to leave so we just grabbed our bags and left.Throughout our stay we tried to be reasonable and have a good time in spite of the circumstances, but overall we were unsatisfied with our trip and the manner in which we were handled. Every time we tried to talk to someone, they told us how fortunate we were to get to stay there. They should have realized that they were fortunate to have us! There was no food service at the pool, there were only 4 permanent chairs where you could sun in the pool (no ledges), outside there were only frozen drinks at the swim-up bar (which was closed the day the weather was bad). Each time we would ask about something that they did not have, they would ask us ? Don?t you think our hotel is beautiful?, Don?t you have a beautiful view from your room?, etc. These were not the questions at hand!! We did not appreciate being subjected to the obvious ?bait and switch? that took place and forced us to be part of the Riu Palace?s trial run. We wanted to go to Mexico, be casual, relax, and have fun.On the up side, I will say that many of the staff (not the management) tried to make things fun and go out of their way to help you, but overall the whole experience fell way short of our expectations. We had been to Cancun a couple of times before and this time just did not do it for us. We will not stay at Riu Palace again.
We were suppose to be staying at the RIU CARIBE but they said that they were overbooked, I was a bit upset about that but after arriving at the RIU PALACE I was very happy about the change. Everything was fabulous.
Thefood is amazing! There is a Japanese, spanish,Italian(lunch only), Brazilian,Gourmet,Steak house and a buffet for dinners. They were all amazing! There were no limits on how often you could dine at them, you did need reservations for either the 6:30 or 8:30 seatings, and I would suggest making them before 9:00am that day or book for the next day in advance. We did'nt have to do that, but the hotel was not at a full capacity. The entertainment staff was amazing, they kept you as busy as you wanted. The Pina Coladas were very weak, if any alcahol at all.
This hotel is a true all inclusive, if you want anything they will bring it to you at n/c. Any type of alchahol. The shows were pretty good every night, not a 10 but oh well, they kept you entertained. I would recommend to anyone to stay here, it is the BEST.
A Palace it is!
We were booked at the Riu Caribe for 5 nights, Feb. 14th-19th. After having some room issues the 3rd night, the manager there graciously offered to upgrade all of us (4 rooms) to the Riu Palace. We had driven by it the day before and were totally amazed at it just from the road.
So when we found out were were being upgraded, we were ecstatic. It had just opened 2 weeks prior to us going there. The moment we walked through the doors into the lobby, I felt like we were royalty in a real palace. I can't even acurately describe the lobby to give it the justice it deserves. Let's just say mohogany, crystal, stained glass, art work, 70 ft. cielings, pillars, ornate furniture, etc. And the service matched the style. They escorted all of us over to the lobby bar, brought us drinks and did our whole check-in from there. We never even had to stand at the front desk. We were then escorted to our rooms. The rooms were so beautiful! Lots of mohogany, marble and a neat sunken living area with a couch to watch TV. My only one complaint about the rooms would be the beds. I've never slept on anything so HARD in my life. Just like being on the floor...no lie! But the decor and beauty made up for that. In the rooms you get a pretty good sized refrigerator that is stocked with a variety of water, soda and beer.
Then, there is a bar above it with 4 full size tapped bottles of liquor (Jose Quervo Gold Tequila, Vodka, Brandy, & whiskey). The bathrooms are very big and roomy. Beautiful marble everywhere. It's first class, all the way. They leave you plenty of soap, shampoo, shower gel, lotions, etc. There are 3 pools. Two of them are endless or infinity pools where it looks like the water runs off into the ocean. They're incredibally beautiful. There is a swim-up bar in one of the pools and a very fun bartender there named, Jose. Water was cool, but not ice cold like some places. All the staff are so nice. They will do absolutely anything for you. When we were at the pool bar our first day, we laughed at how they brought us a drink just as we were finishing the one we had, without even having to ask. And they remember what you are drinking the next day! And like any of the other all-inclusives, if you think the drinks are weak, just ask for more alcohol. They have no problem adding it.
The beach was beautiful and the water nicer than the Riu Caribe.
However, there was no wait staff service on the beach. But they do service all around the pools. Right next door is the Riu Cancun. We walked over there to check that place out too. It was also nice. Not like the Palace, but better than the Caribe. The beach is nice. tons of chairs. The water is prettier there than over at the Caribe. More turquoise waters and bigger waves, which the kids loved. Also, the location of the Palace is closer to shopping and markets. If you have kids, this wouldn't be the resort for you. It really is geared for adults and has very few activies going on for kids. They had even warned us of that before transferring us over. And all the kids we had with us agreed they had more fun at the Caribe but did like the beauty of the Palace. There were many topless women sunbathing at the Palace also. I'm not sure why some women have no problem baring it all in front of little boys, but it was common place there. We never saw that at the Caribe. My 10-year old was appalled! But, it was a learning experience for him. The nightly shows in the theatre are very good. The theatre is beautiful with big cushy, comfy chairs. I'd definately stay there again, but if you're looking for a party atmosphere or a kid place, you won't find it here. It's much more subdued, classy, posh and maybe even stuffy. But I'm glad we had the opportunity to be upgraded here. I know it's not a place we would commonly be able to afford. It was a once-in-a-lifetime opportunity.
We were booked at the Riu Cancun 29th Jan 2004 but on arrival found they had overbooked and were sent to the Riu Caribe for the night. The following morning we returned to the Cancun to be told we were being given rooms next door at the Riu Palace Las Americas which was new and about to open at 12 O'Clock that day. We were a little apprehensive but from the minute we walked through the fabulous entrance to the minute we left the hotel on 12 Feb we had the most amazing holiday ever. The hotel is first clas in every way and unlike the cancun we had the sunshine round the pool areas and beach untill late in the afternoon. There are 6 restuarants including the buffet and all were very very good. The staff were the best I have ever met, they could't do enough for you, and they made you feel they enjoyed doing it. The entertainment staff were the same they added greatly to our already fab holiday. I think we were in the right place at the right time as I'm not sure we will be able to affort this hotel when its established but if we could we would go back tomorrow.
TripAdvisor Reviews Hotel Riu Palace Las Americas Cancun
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