Great Parnassus Resort and Spa
Travel Blogs from Cancun
... from a Mexican...
A couple of stops along the way, not at souvenir stalls, to stretch our legs.. the bus seats were reclining... very comfortable..
First POI was at a Cenote, big sink hole, where the locals used to throw people in sacrifice..
saved the effort of a shower to wash off the blood after ripping their heart out I suppose..
Lots of ...
... formation depicting the hanging of Christ), to extracts from movies such as The Dark Knight Rises and Spiderman and my fave Tron. They wore costumes similar to the movie but in the dark the colours glowed and they were again on the suspension ropes. In between the performances they played music ranging from latino (a lot of my zumba songs were played), top 40, old school and EDM.
We met a nice English couple on their honeymoon and bonded over singing our lungs out to the ...
... begins to dry her. I don't want to hang here. 'Yeah, the snack bar, it's just around there, you can get pizza's and burgers and fries.' I look in that direction and see nothing but an alley way heading towards another part of the hotel. A 'kids club' sign points in that direction. I move over that way and the alley opens to small pool, and the said snack bar. This pool is only slightly larger then a family pool, but it's quiet and isolated. I order some food and sit. ...
... kidnapping attempt! Yet through all of this she is still serving in Central America. They cover eight countries from Mexico down to Colombia. It made me think that most people would have packed up and gone home ages ago. But she spoke of the examples we have - Timothy who was frequently ill and Paul who spoke of dangers from highwaymen. It was so obvious from thief smiles and general demeanour that they genuinely love what they do and Jehovah and nothing ...
... in the house, cinema and the mall. I loved to hear them coming back home in the afternoon, when they could tell me how their work was and even see pictures of wounds, surgeries and births from Helen's hospital praktika - during lunchtime for sure! I spent my mornings with sleeping in, doing a bit yoga, read, write and watch Disney Movies with Giorgi. Well, most of the time I was in the kitchen, but more about that some other time. Then we hoped that the sun would keep up and ...
How has this resort rated in the past?
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TravelPod Member ReviewsGreat Parnassus Resort and Spa Cancun
This was my second stay at the Great Parnassus and I was just as impressed the second time! Of course, the food is not as great as it is in Canada, however the service was amazing and the hotel was very well taken care of and beautiful. No complaints!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Great Parnassus Resort and Spa Cancun
Great Parnassus--visited on 1/31/07
SOME BACKGROUND Information:
My original REVIEW was refused by Trip Advisor because I had listed some websites for readers to visit. So now, this REVIEW is my second attempt.
My family originally had reservations at the Great Parnassus from 1/27/07 to 2/3/07. In March of 2005, my husband and I along with another couple stayed at the Golden Crown Paradise, now the Golden Parnassus. We enjoyed the Golden and was told about the building of the new hotel, so we decided to try it after we could not get reservations for the Golden when we fist booked the trip. We have been to Cancun about 8 other times over the past 15 years. This year, we took our "kids" (our son and his wife as this vacation was supposed to be their two year belated Engagement present).
We were relocated to the Riu Cancun just 40 hours before our flight to Cancun. We booked with Apple Vacations around mid December and were told by our travel agent via Apple Vacations that the Great Parnassus would be ready for our arrival date. I started reading threads on Trip Advisor and then my aggravation and concern regarding the Great Parnassus began. For weeks, I kept checking with my travel agent who first claimed she did not even know that guests had been relocated from the Great, and then she later told me that no one was ever relocated to the Riu Cancun. However, later on, her husband noted that they had read my posts on Trip Advisor, so they must have been aware of the various relocation situations.
I also called the toll free number for the Parnassus resorts and made international calls to the Great Parnassus directly, and e-mailed Ellen Cameron Calo, the public relations manager at the Great Parnassus. All along I was assured that the Great Parnassus would be finished except for the Spa by our arrival date.
Apple finally called and told me my family would be relocated to the Riu Cancun without any input regarding our choice of hotel. Apple promised my family a complimentary voucher for the Great Parnassus, a voucher we are supposed to receive about 35 days after we arrived home. We do plan to stay at the Great sometime within the next 12 months.
I have a feeling that Apple Vacations has not been relocating guests since Feb. 1, 2007. .
Regardless of our receiving the voucher, I still feel that Apple Vacations treated us like cattle going to market--if one market was not good, then send us to another market.
Prior to my trip, I was consumed with aggravation and read and wrote on many threads on the Trip Advisor Forum. While I was in Cancun, I started a thread titled, "Great Parnassus--visited on 1/31/07" so some of the information on this Review is similar to what I have previously written.
BUS TRIP and WEATHER during My VISIT
On January 31, I decided to visit the Great Parnassus. It was a windy, cloudy day with some bursts of sun. The temperature was in the mid to high 70's. At the Riu Cancun, people were already sitting on the beach.
I took the bus from the Riu Cancun which is right across the street from the Plaza Caracol. The bus ride cost 6.5 pesos which is equivalent to about 65 cents. The bus driver does give change if you don't have the exact number of pesos. However, I gave the bus driver 7 pesos and did not get back the one-half peso, but when I gave him a 20 peso bill, I did get change.
The bus took about 10 minutes from the Plaza Caracol which is also near the area called the Forum by the Sea with Hard Rock Cafe and night clubs like Congo Bongo, and across from the Forum are other clubs like Daddy O's, etc. On the way to the Great, the bus passed three other Malls (Plaza Flamingo Mall, Plaza la Isla Mall, and Plaza Kukulcan Mall), so if there are a lot of shoppers and people needing change, the ride can certainly take longer.
ARRIVAL at THE GREAT at about 11:45 a.m.:
The bus stops across the street from the Great Parnassus. Kukulcan Boulevard has a large section of grass between the two one-way roads of the boulevard here, so I had to walk about two hundred fifty feet before arriving at the Great.
When I arrived, there was a large truck at the entrance way. I walked up the "hill" on one side of the hotel to the Lobby. I noticed some workmen on the ground level. I was told by the manager that the Lobby of the hotel will have an entire floor under it with the Spa and Exercise room, so the Lobby area is rather high off the ground. From what I observed, I don't think the Spa area will be ready for months.
The Lobby which is entirely open from the front is huge with many combination type seats and tables. I don't think The Lobby could be completely air conditioned due to the open effect. The Lobby seemed deserted with maybe one other person when I arrived, and there were several employees at the front desks. I did not notice very much noise at the hotel from drilling, etc. I also did not notice those many workers in the common areas of the hotel.
At present, on the left side of the Lobby are two gift shops and beyond that area there may be entrances to the water park and Convention Center, but I never went there. I also never saw the Theater and Mini Golf Course. On the right side of the Lobby, I could see the various restaurants and the street/walkway leading to them. However, no one was in any of the restaurants at around noon time.
I spoke to a front desk employee to try and find out if Apple Vacations guests would be arriving the weekend of Feb. 3. The desk person told me that Apple had 9 rooms reserved for the weekend, but he was not certain if any of the tour companies were going to send the guests to the Great.
At the Riu Cancun on the day of my departure (2/3/07) , I was told by an Apple Rep. that he did not know of any Great guests being relocated to the Riu Cancun.
I started to walk along the inside street/walkway. The Lobby Bar was also there. I noticed various restaurants and some vacant partitions as I walked towards the Food Court area which is at the end of the walkway/street near the main pool area next to the ocean beach. The restaurant row looked almost completed and therefore in much better shape than I had expected.
I was just concerned that the walkway/street could get quite crowded once the resort is full to capacity as there did not seem to be any other way to get to the restaurants, some bars, pool, and beach. The restaurant row looks like a shopping mall or the inside of a major cruise ship. However, there may be some stairways or elevators from the above floors to the street/walkway.
I later learned that the following restaurants were in operation on certain time schedules: Big Ben (steak restaurant open for dinner), Manhattan Deli style restaurant (supposed to be open 23 hours a day), Meson de Michelle (a gourmet restaurant open for dinner), Porto Fino (open for dinner), and Samurai (Japanese restaurant open for dinner), and the Food Court in a horseshoe arrangement with its stations of vegetables, pastry, Mexican (?), etc. The food court seemed like the food court at a Shopping Mall. There are soda and juice machines next to the food court. There was also some sort of outside grill for food near the pool. I later learned that the Pastissiere and the Spanish Restaurant (open for lunch) were not yet finished.
I met a family of four (4) Canadians at the Food Court area who were relocated from the Golden Parnassus to the Great Parnassus. They were quite annoyed since they booked the Golden in August (I think with Canadian Air) to assure themselves the vacation they wanted. They did receive a voucher from the Parnassus resorts for one week (the length of their reservations) to return to either the Great or the Golden. They requested a better room and were given it. They told me the food was very good at the Great Parnassus, and they had not gone for food at the Golden. They mentioned that very few people were at the Great, but there was a Convention of some sort over the weekend so the place had many people then. They also noted that there were more workers on the premises the previous day.
I then walked out to the pool area and beach area where I noticed about 10 more people. I spoke to about 6 people at the pool area. One couple noted they were also relocated from the Golden and received vouchers to return to either the Golden or the Great. With them now were their traveling friends who were staying at the Golden. They told me the food was excellent at the Great. However, they did not always have hot water for showers and the air conditioning in their room did not always work, and some nights, they had to leave the sliding glass door open for fresh air. .
The pool looked nice but there was no landscaping. I did not notice any umbrellas at the pool. Next to the main pool, there was another smaller pool which may be the swim-up bar pool. I noticed a series of little holes (around 3 inches in diameter) along one walkway of the pool. There were some sort of electrical wires in the holes so I assumed that light fixtures would be installed in those holes. However, on that day, I did not think the pool area was safe for little children.
I walked down to the beach. There were two levels of steps. I walked down about 10 or more steps to the first landing where there were two bathrooms, one on either side. I walked into the ladies room and noticed that there were no toilet seats. However, I just assumed that toilet seats would be eventually installed. Then I walked down another set of steps to the beach. The beach for the Great seemed rather narrow and not very deep from the sea wall. The Hilton was next door and the Hilton was far back from the ocean, so it appeared that the Great Beach was wider. I believe the Royal Islander is on the other side of the Great. There were no palapas (huts) on the beach. I saw a few people on the beach.
As I was going back to the Lobby area, a group of about 6 of the Great and Golden guests from the pool area were going to the Deli Restaurant for lunch, and they were the only people in the restaurant.
When I went back to the Lobby, I asked one front desk person to speak to Ellen Cameron Calo who just happen to arrive a few minutes later. We met and then she received a call and was assuring some prospective guests that the hotel was ready for guests!
Then I asked Ms. Cameron Calo to bring me to the Adult pool area. We went to another floor, maybe the second or third floor, and she showed me the Adult pool area but no one was there. The Adult Pool Bar looked almost void of liquor, etc. but Ellen Cameron said it was used during the weekend with the Convention crowd and with so few guests now at the hotel, no bar tender was sent there.
From the Adult pool area on the Lagoon side, I looked out to the right side of the hotel (in the direction of the beach) and faced the Hilton (I think) and there were tanks of some sort on the ground. Those tanks may have been the water holding system for the other hotel. Some of the adult only suites, Lagoon side, are facing the Adults Only pool area.
Ms. Cameron Calo also showed me one family guest room which was still being painted. When I entered, I saw two bunk beds in one area with a wall next to them, then there was a king bed (or maybe two double beds) next to the window. I did not think that the room was very large. The bathroom area had a glass sink (maybe two sinks), a shower and/or bath, and a separate enclosed area for the toilet. I don't remember if the closet was in the bathroom or right outside it. In the closet, there was a safe that seemed to be accessed with a card.
I'm sorry but I never asked Ms. Cameron Calo to see it the water park. She just told me that the water park was for kids, not adults. She noted that the Spanish restaurant (will be open for lunch) was not yet completed. I also never asked to see the Theater. She noted that the hotel was at seven (7) percent occupancy. I do appreciate that Ms. Cameron Calo allowed me to see the hotel.
I took some pictures, however, I ran out of memory space on my camera's memory stick and forgot to take an extra one with me that day. I took pictures of the approach to the "hill" to the Lobby, the Lobby, the pool, and the restaurant row areas. I never got to take a picture of the Adult pool and family room. I may have trouble posting the pictures with this Review and it seems that I can only post 10 photos and some may be out of order..
I never saw a regular room. In fact, two regular rooms were being used as storerooms on the second or third floor.
On my return flight, I met people who stayed at the Golden Parnassus. They said they went to a show at the Great and from what they described, it seemed the show was in the theater. They also noted that they ate at the Great and the food was very good. Many people at the Golden were aware of the condition at the Great and were aware that some Golden guests were relocated to the Great.
The Great is probably about a 5 minute ride from the Golden with the Parnassus shuttle bus.
I met many guests at the Riu Cancun who were relocated from the Great Parnassus.
Well folks, I almost stayed at this hotel...we were booked with 3 rooms (party of nine) and throughout the last month I kept checking this website to see if the hotel had opened...thankfully there were a few posts in January that encouraged me to bite the bullet and contact Conquest for a hotel change. It took forever on the phone but they successfully rebooked us all at the Omni...then we arrived in Cancun on the 8th...the next day we just had to see what the hotel was like so we walked down the beach to it and a couple of us were brave enough to walk right through it. We were prepared for pretty much anything....perhaps the hotel was complete and amazing and how sad we were going to be when we saw what we moved from...however this was NOT the case. On the contrary I pulled out my digital camera and started snapping (I am still in Cancun but will post the piks when I get back)...there was construction everywhere...the main pool bar had guys tiling and people sawing...as this is actually a family resort I was shocked to see that ropes were being used instead of railings and in many cases there was no railing at all...the front kids area is not accessible from the outside, you would need to go through the hotel but we couldn't get to it as it was baracaded off. The inside holds a fair amount of promise...there is a centre half-circle of food stations (I would say 80% are running)...the bathrooms in the main lobby are still incomplete. I used them with my neice and we had to use the wooden doors.
All in all, if you are booked to stay here and you have paid your good money, I would strongly consider moving to a completed resort. Is the Omni so much better? Well at least there is no construction here and all the pools are usable and there is no feelings of unfinished-ness...
All I know is that we breathed a sigh of relief that we made the correct decision in changing resorts.
I think the Great Parnassus will be beautiful when it is done. My only complaints on the finished resort would be that the grounds are substantially smaller than other resorts (Palace resorts, Omni, and Rius)...it is just straight on a decidedly narrow piece of land...there is the gorgeous Hilton with it's immaculate beach (steps to the beach at the Great P are made out of wood and not finished) to the left and this big rock pile where a future resort will be to the right)...not exactly picturesque...
But there you have it...a recent post in case someone was wondering how the construction was coming along...it is coming but SLOWLY...
you may email me at firstname.lastname@example.org for pictures if you'd like...I won't be home for another week...
Yes there are some guests staying there...didn't talk to anyone to get feedback though...
Open but not finished
Being open, doesn't mean being done. We stayed at the Great Parnassus the week of Saturday Feb 3 to Feb 10, 2007. The first six of twelve floors were open. Workmen were busy with floors 7 through 12 (some of these rooms were not enclosed yet) as well as working on unopened restaurants, miscellaneous wiring, elevators, dry walling the mezzanine over the lobby and a myriad of other projects. The water park, mini golf and front pool areas were still under construction but didn't appear to be too far from completion. The movie theatre appeared to be finished, but was not open during our stay. The pool area between the hotel and beach was very acceptable, although once again, much work needs to be done to finish guard rails, path lighting, landscaping, etc.
The lobby is huge with eight separate stand-up computer stations on the back side. There were no signs to indicate which one(s) were for check-in. You had to ask. The far left one was for check-in. The concierge was about ¾ the way to the far right-hand side. Most of them were unattended. The hotel staff was incredible, doing everything they could to assist and make the stay enjoyable under the less than favorable circumstances.
Our Apple representative was very helpful with our orientation except for one thing. He told us the hotel's water was purified and safe to drink. What he meant was the water in the restaurants and bars is safe to drink. DO NOT DRINK WATER FROM YOUR ROOM. Trust me; it will make you very sick. The water in the restaurants and bars is fine.
When finished (current estimate is June or July 2007) the hotel will have 500 rooms. The hotel is situated perpendicular to the beach, with one of the narrow ends facing the ocean. All of the rooms have a balcony, and all have an ocean view except the six rooms per floor facing west toward the lagoon. Odd numbered rooms are on the north side of the hotel and even numbered rooms are on the south side. The east side has four suites per floor overlooking the pool and ocean. The hotel is slightly narrower at the beach end. In February, on the north side you could see the sunrise from the balcony but the south side balconies have sun from 9:00 am all the way through sunset. The balconies are cleverly designed, angled to face the ocean, but also allow you to look west toward the golf course and lagoon. The disadvantage of the south side is that you are close to the Hilton hotel's cooling fans and it is noisy unless you keep your balcony doors closed.
The room struck us as being very nice, but barren. We had a king bed along with a small partitioned area containing two bunk beds. No clock, no bedspread, no hotel info. There was hot water in the shower (if you waited long enough), but it kept cycling between hot and cold, making showers a memorable experience. The room safe was not bolted down, so it was more like a lockable container setting on the closet shelf. At least there was no additional charge for its use I understand they plan to have Internet access in the rooms, but that will come later (most likely for an additional charge). The hotel staff was gracious in allowing us to use one of the computers at the front desk to check email.
Most of the restaurants were open and we thought the food and service was excellent. We particularly like Portofino's and Big Ben. Although we did not eat at the French or Japanese restaurants people we talked to said they were top notch as well.
The weather in Cancun is usually quite nice in February. However, the week we were there it was overcast and rained all day Tuesday and Wednesday, only a few hours of sun Thursday morning then clouds again Thursday afternoon and Friday. The heavy rain on Wednesday kept the staff busy as water was running into the lobby and food court areas. Employees with squeegees pushed the water toward drains. Over a period of several days it was not uncommon to see water covering all floor levels near one set of elevators.
With only two days of our week remaining we got a card under our door that said they just realized we had not received our welcome packet at check-in and invited us to pick up our "Gold Card Benefits Package" from the Guest Benefits Desk. The package consisted only of a card giving us 10% off for massages or merchandise from a couple of the shops in the hotel. It also gave them an opportunity to make their pitch to have you join the hotel club (another way of saying time share). We accepted their offer for the tour and received our free gift. It only took us an hour to say no but we talked to others that were not released until they had spent nearly 2-1/2 hours.
You have exchange rights to the various facilities at the smaller (214 rooms) Golden Parnassus (formerly the Golden Paradise). A shuttle runs on the hour over to the sister hotel. It is up the beach toward the north, I'm guessing about two miles away. Because the movie theatre at the Great Parnassus was not yet being used, our only option for free nightly entertainment was to take the shuttle to the Golden Parnassus where they had a different show each night at the Galaxy Theatre. The Galaxy Theatre is not what we were expecting. It's a big open room with an elevated stage on one side with a bunch of short cocktail tables and straight back chairs for seating. Most nights, shows started at 10:00 pm. All I can say is that it's free entertainment. We were not impressed, but we talked to others that thought the entertainment was good.
The Great Parnassus will be a very impressive resort when finished. Although we can't give the facility high marks at this time, the staff is top notch and we plan to stay with them again next year.
Will be awesome!
We were scheduled to stay from Jan 7th through the 13th, but due to construction delays, we were moved to another resort prior to our arrival in Canucn. We were also given a free 6 night stay the Great Parnassus good for one year. We felt that the resort was very fair in making these arrangements. We did go visit the Great Parnassus and the staff were very welcoming. We were given a guided tour of the progress so I thought I would share the photos I took. As I said, it will be awesome when it's completed, which according to our tour guide, will be sometime in March. I would say that's about right based on what I saw.
Will be nice when finished--go after March
My boyfriend and I along with 2 other couples were to stay at the GP 1/07-1/13/07. On the Thursday before we were to fly out we were told it was not ready for guests, and we would have to wait for Apple Vacations to move us to another resort. We were placed at the RIU Cancun which was beautiful and absolutely wonderful. This was my first All Inclusive vacation and this resort was perfect.
We took the tour of the GP to see what it would be like when we used our comped nights(we got 6 free nights to use anytime in the next year--we just supply airfare) They told us they are not letting anyone stay there right now, and that it should be fully up and running in March. There were workers everywhere. They showed us a couple rooms, but none of them were completely finished. Nothing really looked open. All of the food & pool service people were so happy to see visitors. The view is amazing and the beach is very nice. The adult pool area is in a very good location with lots of sun exposure. We were not allowed to go in the childrens area, but from the road it looked fun with the waterslides etc. It will be a beautiful place when it is finished. Can't wait to go back--when it is finished! We took a bunch of pics will include them when I get them back.
Don't Stay Yet!!!!!!!!!!!!!
My boyfriend and I were scheduled to stay Dec 29th through Jan 4th. We arrived into a lobby that would be gorgous but the plastic was still on all of the couches. We then got escorted to our "junior suite" or so we thought and realized we were in a regular room that was about 100 degrees with bunk beds.
There was no TV and no A/C and so we called the front desk to say that we got the wrong room and they stated "Oh we must have made a mistake, we will send up the guy to take you to your suite." We then waited 30 minutes for him to arrive, meanwhile I am in warm clothes, having traveled from CT and I didn't want to change until we got to the right room (although I almost passed out while waiting from the heat.) Finally we arrived at our suite and came to realize that there was no TV, no A/C in the building and it was extremely hot, our bar area consisted of a refrigerator that was not plugged in and no liquor dispenser on the wall as there should have been, our suite was not ocean-front as it should have been, our jacuzzi when turned on did not let our any water, and our fruit basket and champagne had about 100 fruit flies all over it due to the fact that the hotel had no A/C. As for the bathroom and shower we can not say, we didn't stay long enough. Direcly outside our balcony was the unfinished adult's only pool which had workers all over the place and loud drilling noise, outside of our room through the main door had worker's all over the place and extremeley loud construction noise. Only 3 of the 12 or so restaurants were open and the main pool and bar were open, although upon touring the resort my boyfriend and I asked for a Mojito and a Malibu and Pineapple Juice and the bar by the pool did not have the ingredients to make either of these drinks. We immediately contacted our travel agent and were switvched to the Riu Palace Las Americas which we would absolutely rate a 5 star. We were offered a free 6 night all-inclusive stay at the Great Parnassus if we made it through our first stay but it was so incredibely aweful that we got switched to a new resort right away. We felt really bad for the staff because they stated that the resort was not ready to be open and that it was the owner's decision to have opened so early. Upon leaving, we talked to several groups in the lobby who were doing the same as us, getting out of this resort that had no business in being open. Please, please, do not stay at this place until you know it is fully open. We will post our pictures as soon as I learn how to do so. Stay at Riu Palace Las Americas if possible, it was better than I could have ever expected. This place is absolutely not ready. Ann
It looks incredible! Courtesy vacation included!!!
My girlfriend and I arrived to the Great Parnassus on 1/1/07 and we were not able to stay at the Great Parnassus Spa and Resort due to the non-working Air Conditioning... I think the AC was an excuse because the place did not even look like it was ready for guests to stay there...
Anyways, the lobby looked amazing, it was enormous with nice couched and tables set-up... I peeked into the hotel and was able to catch a view of one of the bars; it too looked great.
To make up for the inconvenience which I think the other reviewers on here "forgot to mention," is that they compensated my girlfriend and I with a complementary 8 nights All Inclusive from now until January 3, 2008 any time we would like; yep, a FREE vacation!
That was extremely generous of the staff and we did not know how to react at first. The hotel rep. was also extremely friendly and immediately asked us if we would like a drink upon arrival.
After that, they kindly let us know that they will be movng us to Royal Solaris, which was GOD AWFUL, one of the worst hotels I have ever encountered and HIGHLY RECOMMEND TO NOT STAY THERE; I also wrote a review of my experience there on tripadvisor.com, please read it before considering that dump...
In the end, we bothered our Apple Vacations rep. so much that she moved us to Riu Cancun which was outstanding!
We can't wait to go back to the Great Parnassus once it is finished, they said it should be completely ready in about a month so if you would like to take a chance at the courtesy AI Package, book now but otherwise I would wait a little...
WARNING: Not open and no acceptable compensation
WARNING: This hotel was NOT open as of Jan. 1, 2007 and it does not appear that it will be open for at least six months.
We were not contacted in advance that the hotel was not ready. Once we arrived we were moved to another hotel, but the quality was not commensurate. Our vacation company was not helpful in rectifying the situation or in providing alternative arrangements.
Not ready, but they will let you stay
My husband and I were the fourth and fifth guests to actually stay at the Great Parnassus. We arrived late Dec 23 and were put at the Golden Parnassus because the Great Parnassus would be ready in the morning. After enduring a terrible night sleep on two very small hard beds we hopped on the shuttle and went to the Great to check it out. After our first night at the Golden (a three star at best) we were ready to switch. We were told it was not ready (Dec 24) and if we came back Christmas Day they would give us an ocean front suite.
Christmas day we finally were able to stay. The air was not on but we were assured it would be later that day. There was no water for a while, then there was water but no hot water. There were no lights in the elevator. We had three restaurants open during our five days there. One night after dinner the ceiling fell in on the restaurant we dined at. It was a comedy of errors. Very up and down. One minute everything was great and the next minute it wasn't.
We never did have air. The lights in the elevator were on when we left. The showers were not working properly (would not drain). We had to get wet, turn the water off, soap up and rinse off because the drain would not work. We did end up staying in an Ocean Front Suite but there was no television. Some rooms had TV's but there was no cable. We did not have any chairs until the second last day and our hot tub on our balcany never did work.
The Entertainment Staff was amazing. They had to live without air and water also so how they kept up their good spirits is a mystery to me. Everyone was friendly and very sorry for the state of the hotel. The service (remember there were only 5 of us) was amazing.
The food was actually pretty good at the food court. You could have almost anything you wanted. The a la Carte restaurants were not ready so even though they were open the menu was limited and not that great.
This hotel will be a five star when it is finished. I would recommend it to anyone who wants to travel in the next few months but not right now. They have so much work to do and really it is not safe. When it is ready and safe it will be amazing.
Great Parnassus is not ready yet!
I booked a last minute trip to Cancun through Apple Vacations for Dec 28-31st. We were scheduled to stay at the "New" Great Parnassus, however once we got there we discovered that it was not even close to being finished yet.
When we pulled up on the tour bus, we approached a concrete buliding where none of the floors looked like they were completed. The very top floors do not even have glass. There were workers everywhere...clearly trying their best to get it completed. Once we got off the bus we were greeted by a hotel staff member whom I immediatly asked how long the hotel has been open...her response was 3 days. In the main lobby the plastic was not even taken off the chairs yet. When we checked in no one at the front desk told us about the condition of the hotel...we had to discover it for ourselves.
After check in we decided to find the restroom so we could change. However, the MAIN restrooms were not even done! I had to go into the bathroom and change with the workers in there! To make matters worse we discovered that only one of the 8 restaurants were open. We then went outside to the pool (which suprisingly did have water in it) and also went down to the beach. To get onto the beach we had to walk on wood planks(stairs had not been bulit yet).
We did not make it up to the rooms because we went back to the Apple representative and demanded to be sent to a new hotel. We were lucky and were sent to the Riu Caribe where we had a wonderful time! Thank goodness our trip was saved! However we were told by another couple who traveled with us to the Riu that the rooms at the Great Parnassus did not have air conditioning or water in the toliets.
Overall, this hotel has the potential to be BEAUTIFUL. However, if you are going there in the next two months I would try to re-book somewhere else because it is clearly not going to be ready yet.