Grand Sunset Princess All Suites Resort & Spa
How has this resort rated in the past?
Historical Traveler Reviews Grand Sunset Princess All Suites Resort & Spa Playa del Carmen
Most stressfull holiday ever had
We arrived at hotel at 1:00 at night, took over an hour to get registered.
Family was all supposed to be together they said couldn't be done; so they gave us our rooms and our adventure started. No help in finding rooms was offered we went to one block with all luggage in tow, got to the first room not to bad so granny went there. We continued to other room quite away from the first room. We finally got there, room didnt appear to bad. Went in and checked it out, and found the bathroom ceiling on the floor a complete mess. So we saw a manager outside. He said he would find out what was going on. We waited close to an hour; he never came back. Meanwhile the other people in our party went to look for their room, they had 3 small children under 5. Tthe room they went to already had people sleeping in it .
We finally found another so called manager an hour later; and, she said she would find us some rooms at least for the night so we could sleep. Now it was close to 3 in the morning and still no rooms. She finally found some that we thought were okay; got in and found the doors didn't lock. One of the rooms had no toilet seat. So, we got moved again, but had no keys and we had to stay in the rooms. This was okay then as it was close to 4 in the morning.
Next day we wanted to go for breakfast but had no keys. So reluctingly we left rooms hoping we could get back in as all our belongings were in the room. We ate, but there was hardly any selection of food. No toaster to toast even our bread. We finished and went looking for some one to get back into rooms - that took the rest of the morning ! They once again moved us to another set of rooms which were about a ten minute walk away, where we sat until we got rooms and keys at 4 in the afternoon. So another whole day wasted.
When we got to room everything seemed fine for the evening. We went for dinner, but then couldn't get back into our room. We went back to lobby and waited over two hours for someone to let us back into our room. Needless to say we were becoming very stressed out over this vacation. So the next morning we took showers, and the water leaked all over the bathroom floor into the rest of the suite. The floors are all marble which made it extreamly slippery ( the whole resort has marbled floors), and people were slipping all the time. We went to beach then could not get back to rooms again. This went on for the next 3 days, and finally got moved again, but again the keys didnt work there either. It wasn't until near the end of our vacation that this was resolved.
By the way, none of the pools had enough water to swim in, and it wasn't until nearly the end of our stay when they did. What a mess, total disorganization, wet paint on many hallway walls, construction people everywhere. Hazards everywhere.
If you want a relaxing vation do not go to the princess rivera resort for at least six months. Hopefully they will have it all worked out by then.
Much stressed out in London.
Grand time at the grand sunset princess
we took our two kids (aged 5 and 14) and we had a great time. the beach is fantastic, the pools are awesome and the food was great too. there are a few glitches but your experience depends on your expectations. we wanted our kids to have fun which they did. the kids club was awesome as were the activities for teens. we wanted sun and sand and not to have to cook or clean for a week and thats what we got. the room was very nice, the staff was somewhat grumpy at the front desk but the restaurant staffs were great, the grounds are spectacular. it was all around more than we expected. we would definitely go again. there is alot of walking involved just from the sheer size of the place but the surroundings are so nice - who cares. definitely lived up to a 5 star expectation for us and we have travelled to jamaica and dominincan before. have fun and plan to get a great tan!
Beautiful and Relaxing Atmosphere
Was at the Grand Sunset from December 15th - 22nd and stayed in room 7210 which was a perfect location centered facing the pool and dead center of the resort. The room was fantastic. I just loved the huge jacuzzi tub and the beautiful room. The beach was wonderful as were the drinks and food. Chairs and towels were plentiful as there were only about 500 guests in the resort during our week. The staff were all 100% friendly and really seemed to want to please. If you take a taxi into playa del carmen, you should be able to pay $10 per way, anymore than this you are being ripped off. The resort is huge so you will get your exercise walking. If you have any other particular questions, please feel free to ask. We met so many people. Most were from Canada at the time. I would like to go back again in about a year and compare it again. I never went to any shows but people that had seemed to enjoy it. I love all the nice little private sitting areas around the resort. I would recommend that you bring mosquito spray as there are plenty of mosquitos around, I think this is due to all the standing water in the lagoons. They are so small that you don't even see them. The liquor was all top of the line at no extra charge. I enjoyed a couple of Grand Marniers everynight before dinner. There was an instance twice in the Sunset Lobby bar where they tried to give me something clear and pass it off as Grand Marnier. When they realized that I knew the difference it never happened again. The jewelry store at the resort was great. The prices are reasonable and you don't have to go through that bartering process. Some things were actually a lot cheaper their than in town.
My wife and I arrived Day 2. Only 20 people in the gigantic and beautiful facility. And treated like King and Queen. Our only problem was no AC which finally was fixed after 2 days. They also did not blow out (what water lines worked) which accounts for the yellow/brown water and stains. We had the pool access Jr. Suite which we both thought worth the little extra $. Very nice to walk out the door and into the huge pool.
The staff is super, the resturants for the most part excellent, and the rooms spacious and lovely. Even the buffets are quite good, as opposed to what I've read about other Resorts. I saw the Villas and I would not personally spend the extra for a weird round room. And why spend extra for in-room liquor that you can get in any of 8 or so bars?
Hopefully the Resort will sort out room readiness, gettting what is advertised, etc., and staff pay difficulties-soon! The Resort has lots of potential
We would stay again if and when these things are ironed out
Bon, ben tous le monde, sachez que le Grand Sunset Princess et le Riviera Princes sont la même endroit sauf que c'est des grossistes différent qui le vende. Pour ceux qui critique ces Hotels ils viennent d'ouvrir le 10 décembre dernier. Alors c'est sur qu' il ne sont pas roder. Mais j'ai mon frère qui est parti hier le 20 dec 07 et il vas me donner des nouvelles. Moi je crois que si les gens savent à quoi s'attendre avec un nouvelle Hotel et bien les critiques devrais êtres correct.
Hell in Paradise
I booked this hotel thru BookIt.com. I thought the Hotel as advertised sounded like a good deal so i book a platinum suite.
Upon my arrival i saw a beautiful hotel. the lobbby was beautiful, However i was informed that i wouldnt be checking into this lobby since I was a platinum guest to which i thought wow, I must be getting something special. I was told that i had to walk 15 minutes down to the platinum lobby, No transportation, no map. After i found the lobby it took two hours to check in, not because there was anybody else there but because the rooms were not ready and they could not make keys there. They had to send someone walking back to the main lobby to make keys.
When i finally got to my room. The room was filthy! Jacuzzi on the balcony was dirty and full of bugs, When i ran the water is came out yellow so i could use the jacuzzi. Just stepping out onto the balcony was an adventure. They built the beachfront rooms in front of a dirty lagoon which attracted a bunch of bugs. Well, back in the room. The toilets did not work. No airconditioning. No liquor in the minibar. No flatscreen TV as advertsied, just a regular 21inch tv with only 9 channels. No DVD player. I was told by the front desk that all items would be fixed. I waited three hours when a maintenance person arrived. He tried unsuccessfully to fix the airconditioning, he was able to fix the toilet. I was assured by the front desk that it would be fixed by the next morning and that assigning me a new room would do no good because all the rooms had problems with the AC. I finally gave up complaining. I tried to order room service but they had no menus and the consierge could not tell me what was available to be ordered. I went into town which was great. When i returned it started to rain so i expected some sort of transportation down to the platinum suites but to no avail. I had to walk with my beautiful woman fifteen minutes down to the room. The next morning more of the same. No AC, Toilet stopped working. I spoke with a bunch of people who were upset and also trying to find a way out of there. Even employees were complaining that they had not been paid and were fed up with the facilities not working. I finally decided i couldnt deal with a whole 5 days there so i abandoned the Hotel and went somewhere else. I think maybe in a year they can work out all the kinks and the hotel may be ok to go to.
Nice pool areas
Food at restaurants was good.
Grand Sunset-Great Holiday!!!!!
I went down to the Grand Sunset Princess Dec 13-17, as I am sure everyone else who has booked this hotel after reading reviews was very skeptical. Arriving at the hotel I was impressed, the lobby was very large and spacious, the design was beautiful! The pools on this property are fantastic and easily accessed from anywhere. Although not much of a beach person I ventured down there anyways to check it out, it was clean (as that is always a plus!!) and seemed quite private. One thing I must share with fellow travellers about this resort is the food-the buffet had a good selection and the a la cartes were definitely one of the highlights (excellent food I was impressed). I agree with others when they say that there were a few things that still needed to be worked out on the property but the staff was so helpful that these operational problems did not get in the way of my vacation. I went to Grand Sunset Princess to relax, get a tan and have a few drinks and that is exactly what I did.
The Truth about Grand Sunset / Riviera Princess
I have already reply to a few post about this hotel. so I will try to give more info and be as neutral about it.
1st of all, if you do decide to go, do not waste you money on the platium suite, junior with swim up, or the Villa. it's not worth it. You get the same just as Standard Junior Suite.
If you have already read the comments from Lazygal, which I personally meet with on my stay at the resort. All the comments are truth. The Non-Reception staff are extremely friendly and try to be helpful even they don't speak English. The Check in/out process was a joke. I was there from the 11th to the 15th, just as Lazygal mentioned, the first 2, 3 days was actually very nice because the fact that there were only about 20 (polite and quiet) guests out of a 400+ room capacity resort. starting Friday morning, I would say it increase to about 80 guests ( some are irresponsible). I won't recommend this resort if it does fill up. 400+ rooms and 2/room. there would be 800 ppls...it will feel extremely crowded. By the way, I got rashes from the in room jacuzzi. The water was yellow.. it seems like the pipe was rusted.
When I left on Saturday, they just got Wifi internet setup (only by the main reception hall) no in room internet.
1st day - Platium suite, no hot water, no TV, refrig empty, bathroom fill with construction dust. No water sports, or to do things except the pool and beach
2nd - still no hot water. no tv. Construction worker everywhere staring at you and working (rushing to finish) while I am trying to have a vacation.
3rd day - finally hot water. but still no tv. no water sports. No platiumn suite amenties. just 1 shuttle to Playa del carmen which by the way, doesn't indicate the resort name. The shuttle is call expresso, which is a third party van. No room service info such as hotel number, maps. Finally they got bicycles. Thanks for lazygal to letting me know. :)
4th day, try to get resort to help book transportation to airport, but the answer is that i have to do it on my own and yet I dont have internet or any other info to do so. and when I complain about it, the reply was "Since I am paying discounted prices, it is what it is" !!!!!!
Still No water sports motorized or non motorized. I end up going to other resort area to pay for kayaking and stuff which .
Check out was a mess. Since the resort is so new, Most taxi or car service won't know how to get there.
Here are other detail aside from the resort itself.
Shuttle to playa del carmen town - hotel shuttle 10am, 6pm
return from town 1pm, 9 pm
taxi to playa del carmen $35 - 45 USD( need to negotiate with cabby)
taxi to airport $50
most tour such as XelHa or tulum is about $120 USD, but no hotel pick up. pick up only from Playa del carmen town and since the tour bus leaves around 9am, you have to get a taxi to town cannot take the free shuttle. So it's extra $40 each way.
Ok..The good side. The Pools are very good. Beach is private, no public access. Friendly staff. loads of alcohol if you are drunkies. Yes, they do have Kids club, it's basically a outdoor playground with swings and stuff and a small kids pool. The resturants buffet and non buffet are good except the Japanese resturants. it's total crap. The French Restuarant is the best. The lunch menu of "La Totuga" is excellent, however, you need to be platium suite or above to enjoy it. other wise, you get buffet only.
I hope to be able to answer more question.
I don't want to sound like I am bashing the resort, but they are just not ready yet. However, the resort is beautiful.
This is a very family style resort. Not recommend for Honeymoon, couples, or just to have a quiet relaxing vacation.
TripAdvisor Reviews Grand Sunset Princess All Suites Resort & Spa Playa del Carmen
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