Grand Riviera Princess All Suites Resort & Spa
Travel Blogs from Playa del Carmen
So we leave Belize and head on a bus to Mexico, we take the express right to Cancun, stay a night or two and head down to Playa del Carmen. Our hotel is nice, cheap and basic but clean and comfortable. It has a pool which we don't use and free wifi and a huge book exchange that we do.
Playa del Carmen isn’t my favourite place, its …
... 10.40. Being a seaport why not!
Off to Walmart to pick up some water:1 litre for 4.95 pesos / NZ $ .46c / US $ .38c. We are staying on the best hotel so far with a self contained kitchen, big bathroom, lovely setting surrounding the pool and no complementary water and the wi fi leaves a lot to be desired!!!
... was a wheat-free, gluten-free, sugar-free, diary-free chocolate and berry cake that was truly divinely delicious, made by Francine. I nearly got choked up with emotion. Here were my new friends, and some I had only just met, giving me a real birthday party, the best I'd had in years, with a cake! Two Mexican guys even sang the Mexican song they sing on birthdays. Afterwards we went out to a beach bar called Zenzie to dance. There we met with another ...
... we lost both fish.
The weather turned from bad to worse and we went back to shore for about 20 min to hide from the misery out on sea. The fun started shortly after we got back in deeper water. We looked for frigat birds feeding, followed them and hoped for bigger fish following the baitfish. This was successful and soon we had a fish on. Because it was a big one, I brought it in. The fish turned out to be ...
After being less than impressed with our (mostly mine) buoyancy, Matt trimmed my weights down but that was the other day when I looked at him skeptically and thought to myself, can't he see the emergency buoy system has long been applied? Nevertheless, I dove with that 4/20 and, besides on sketchy safety stop where it might look as though I was a fish on a hook, the decreased weights where better. And that's why, my friends, as we descended into the depths of palancar gardens, I ...
How has this resort rated in the past?
- Adjoining Rooms
- Continental Breakfast
- Room service
Historical Traveler Reviews Grand Riviera Princess All Suites Resort & Spa Playa del Carmen
HORRIBLE! We were there during Dec 13-20This resort is not even close to ready for hosting guests! There are problems galore! To list a few we encountered....
The hotel is not ready completely...
Wow! Just got back from this resort last night and I am left speechless..not in a good way! So many things wrong with this resort, where can I begin? First with the massive mosquito invasion...stagnant pools and fountains of water with no pesticide spraying..totally unacceptable! I am covered in bites from my head to my toe including my face...just in time for christmas! Nothing ever done about this...we eventually plugged all of the vents in our room with toilet paper to prevent them from coming in! The staff in the restaraunts and bars were awesome! Not much can be said for the reception staff and concierge! Awful! Our door to our room was broken for 5/7 days of the vacation...that meant we had to leave our screen door open and access the room from our pool (we had a swim up suite) I was promised time and time again this would be fixed by the rude front desk workers! Mini bar was filled on our last day of the vacation at 8am...not entirely appropriate! As well, our room was not cleaned for the majority of the trip with a few days it being cleaned at 7 or 8 at night...scary considering the resort is nowhere at full capacity! I guess I am even more ticked because no resolution was given at the hotel..I found out that some of the couples that moved resorts were acutally already given their voucher for a free week! Lets just say that I have already been in touch with conquest vacations and the princess chain! I highly recommend to stay AWAY from this resort until atleast 6 months from now...its just a shame they had to ruin so many vacations because they were money grabbing during christmas holidays!~!
Not Allowed To Go
We were booked to go out on Dec22/07 for one week. Because of all the problems, our carrier (Air Transat) will not allow us to go to the Grand Riviera Princess now. Instead they have offered us full refunds, or a stay at the Barcelo Colonial (not my favorite place).
I'm really sad right now that these Princess people haven't got it right for opening. I will never book another Princess hotel again because of it.
They ruined my Xmas trip :(
Very Nice Hotel
We have just returned from our Holidays at the Gran Riviera Princess and we have had an excellent holiday. We did expect more problems in the hotel as you can normally expect in a brand new (openingday was 10-12-2007) complex. And ofcourse there were some problems, but the complete staff is doing everything to solve any problem that may rise. They are working very hard to give the customer what they have been promised.
Our feeling is that when these little "opening"problems" will be completely solved, it will be the best Princess Hotel within the complete chain.
STAY AWAY!!!! STAY AWAY!!! STAY AWAY!!!! This resort is under construction it is an embarrassment. The Princess Hotel chain should be embarrassed to call this `place a Princess Hotel. We are presently stuck here please pray for us. We paid extra for Platinum Service which simply does not exist. There is no such thing as Platinum Service or any kind of Service...it simply does not exist. We just waited one hour and ten minutes in the French Restaurant or was it the Swiss restaurant???No one around here knows it is unbelievable. There was no air conditioning for three days, no such thing as turn down service, no such thing as a Platinum area on the beach, the 41" T.V. is actually 26" there is no premium liquor and the service is soooooo inconsistent that it is completely beyond belief. Tonight we just returned to our room to find a sheet and one blanket on it....that´s right it wasnt even made and there was no top blanket. We have spent over $ 120.00 in tips in just three nights and this is the type of disgusting service that we have received and this is just to summarize some of the issues we have faced. Believe me we are not alone, I cannot count the number of people that have been complaining and families that have been distraught over the past couple of days. I have never ever experienced anything like this in the many many many years that we have been travelling. This resort has great potential and I am sure that it will ultimately be a great place to visit but not now or any time in the immediate future would I recommend this place to anyone. I feel morally and ethically obliged to be forthright with you regarding the present frustrating, sad, deplorable, unbelieveable state of the Grand Rivieria Princess and I would be willing to immediately discuss my concerns with anyone from Redtag.ca, Conquest Vacations or the Princess Hotel Chain but of course they presently have no time to respond to my complaints.