Grand Bahia Principe Jamaica
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TravelPod Member ReviewsGrand Bahia Principe Jamaica Runaway Bay
Beautiful, clean and friendly resort.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Grand Bahia Principe Jamaica Runaway Bay
Do not expect too much for now
Here is the ... I think objective ... info. We have just returned from GBP on Dec 31, 2006. What to expect ? It depends on your preferences, but definitely do not expect too much. I would say we were lucky, even though we got initially, upon arrival, a very bad room with construction smell and dust, no functional toilet and no hot water, and there was no electricity for lights, but AC was ok. It took us from 12:00 a.m. to 4:00 a.m. to get another room where we actually could sleep, there was no hot water, but the toilet was functioning, AC was working. At that time we already did not care about drinks in our empty fridge, towels, etc. I hardly made my wife to go to that room to sleep till next day. We actually kept two rooms for ourselves that night, to be able to get towels, soap and get shower with cold water from one room and sleep in the other room. Next day we spent time for two meetings with the management and Air Transat representatives. Anyway, to make long story short, the management and Air Transat representatives have tried to resolve all complaints, as a result we received a choice of having another room in the GBP or go to another hotel. I did not want to go anywhere except Riu Ocho Rios, but it was not possible, therefore, I insisted on the new room that would make my stay comfortable. To my surprise and LUCK by the 6:00 p.m. we finally got the gorgeous room - beachfront with working toilet and HOT WATER. This room was quite clean and functional. Of cause, we took everything: towels, soap from the room we slept that night. It still took them about 2 next days to make the room completed as to fill the fridge with drinks, get us two additional pillows, remote from TV, soap, and final touches to our room accessories. But unfortunately we never get our closet to be finished, there was no hangers bar and the closet itself has not been cleaned, therefore, our things stayed in our suitcases. Once again we were in luck to get that room with beach front view, I know personally one family they were not that lucky and stayed whole week with the leaking toilet which was never fixed even they complained everyday, another family stayed with AC not functioning, but they actually did not complain. The safe was not quite functioning as well, there is a combination that most of personal knows, and even you program your own pin number to open/close the safe it will be opened with this special combination. I do not want to distribute this combination, but be aware. The rest was fine with me, the food was ok, I am not that picky about food, the restaurants were not that great, but again I would not expect too much from them, and again I am not that picky. Beach was ok, one is just in front of the resort, very small and there are a lot of rocks in the water, so be careful, another beach is much better, with mostly sand, but the construction is going on right beside this beach. Some water activity is available, maybe not to the that extent you would expect. I do not think there was scuba diving, but I think it was mentioned in the brochure.
Anyway, my point is that it is completely depends on personal likes and luck. They are (management) hopefully slowly resolving the rooms problems, I personally saw they were cleaning buildings 14, 15 on Dec.28, 29 with atheton making it livable. And if you are lucky you would get a good, already problems free room, but there is a chance to get problematic room, then your vacation might turn into the fight between management and yourself to solve those problems. And it takes forever to resolve something. They have their own time domain, 5 minutes means more then an hour. This is what we avoided and as a result I would not say "do not go there" or "go there". Definitely it is not 5 star hotel yet, it will be in a half a year probably, but not now and if you have your preferences prioritized, then ... hopefully my info will help you to make the right decision.
I posted pictures on trip advisor, but I am not sure where they are yet. Those pictures are negative ones; I will put another set of positive pictures as well later.
One last tip, we actually made written request to our made to bring that, this and clean that this, and it was very effective, by the second day we got almost everything we requested except that closet thing. So maybe this is not a bad approach to deal with the problems. Otherwise, they tend to have short memory. They can ask you politely about your drink three times and still get you the wrong drink/combination. :):):) I am again very tolerant to this kind of services.
Worse than terrible
Arrived on Dec 21 to room that shower didnt work, ac broken, checked out beach, rocky not sandy. They ran out of the following -(beleive it or not) shower towels, face clothes, bath robes, beer, ice, glasses, plates. No help from hotel staff or tour operator when we complained. 180 insect bites on my Daughters legs, we saw rats and mice, cockroaches in room. After 4 days we made our own arrangements to leave. this resort has a long way to go before its ready for tourist occupancy.
Not ready to open.
I stayed at the Golden Club Gran Bahia from Dec. 21 to Dec. 25. We were suppose to stay until the 31st but were so unpleased with the resort that we moved on Christmas Day to Beaches Sandy Bay. The resort really does look beautiful and it could be great but at this point they are clearly not ready to open.
I was travelling with a group of 6 and we all had problems with our rooms. Within 10 minutes one couple had to be moved to another room because there was a flood in their bathroom (they were moved again the next day due to a broken toilet). The air conditioner in our room wasn't working and no water would run in the shower. In the third room the shower did work but the drain wouldn't drain. Compared to other guests though these problems were minimal. There were guests who didn't have mattresses in their rooms! How is that overlooked?! They had box springs but no mattress. We had a leak in our celing in the bathroom over the toilet which was like that for 2 days. They told us that they had fixed it but it never was. It was still leaking when we left. To use the toilet you had to wear shoes (beacuse of the wet floor) and put a towel over your head so the water wouldn't poor directly on you.
The beach was nice. The one beach is very rocky but on the other side of the hotel there is another beach. Which is much nicer. This is where the water sports area is. In order to use the equipment however you do need to put a deposit down even though they have your room number. So it was kind of annoying, who takes money to the beach. Also they only clean the snorkles once at night so if your into cleanliness I'd recommend bringing your own. There is a bar on this part of the beach but they were only serving beer and pop. This would be okay but the second day they ran out of beer and the staff told us that they were told to tell us that we could just drink pop instead. I'm not a beer drinker but tell that to the many other guests who are paying to stay at a 5 star resort and you are going to make a lot of people angry. The pool bar also ran out of ice and cups that day. You could only have drinks that were served out of a can.
The first day they didn't have many ingredients to make drinks but by the second evening they had a better variety. But if they run out of it at the bar they just tell you they are out. They won't go to the back and get more! I found this very frustrating. This happened 3 times to me! I knew that they had it because if you asked to speak to the bar manager he would go get it for you. The staff was very nice but they really haven't been trained. If they don't know the answer to a question they won't direct you to someone else or go find out they just say they don't have it, or offer it, even when they do.
The food was alright. I liked it but I was the only one out of my group. It was very plain tasting, but I like that. The buffet served the exact same dishes everyday. They did run out of plates a couple nights. The Grill was open for lunch and they also had the same few dishes everyday. If you like variety this isn't the place. They sometimes would serve cocktails in the restaurant but usually they would say they didn't have the stuff to make it or that the bartender didn't know how to make anything. You could always get wine or pop (which was flat in the restaurant every time, I think they forgot to carbonate it) The a la carte restaurants weren't open yet when we were there but the Japanese restaurant was supposed to open on Christmas Day.
The store was basically empty. So make sure you don't forget anything if you go. They didn't even have the neccessities. The telephones in our rooms didn't work, and you couldn't call collect from the hotel. Also my parents tried to call me at the resort and the front dest wouldn't put them through. You have to use their phones in the lobby. They call out for you and it costs $2.00 US per minute.
We saw 3 rats while we were there and I woke up one morning with red bites on my legs and arm. It looked like I had been bitten by bed bugs but seeing how the resort is so new I'm not sure if thats what they were.
Air Transat moved a bus load of people on Dec. 24 to another resort. This was after several guests has gotten together and held a meeting demanding money back from Air Transat. If Air Transat is willing to move people off the resort you know that it's pretty bad.
I have travelled to all inclusive resorts often and I have never had an experience like this one. This was actually the first "5 star" that I have ever been too, so its not like I was expecting the world. I just wanted a relaxing place for a vacation, where you could get the drink you wanted, and have a room that wasn't falling apart. I'd recommend trying to get your money back if you've already booked. In a few months once the kinks are worked out I think it would be a great resort but at this point it just isn't very enjoyable.
I stayed at this hotel from December 23-30, 2006 and it was a complete disaster. The hotel was not operational in any which way. To begin with, most of the rooms lacked functional air-conditioning and hot water. There were leaks in our rooms due to water mains that broker. This problem also created an issue with mosquitos. We had numerous mosquitos in our room and the hotel management's solution was to give us bug spray that they then ran out of and we were told to go buy our own at the market. We also had problems with our room safe as well as the fridge which was disconnected and empty for 3 days despite our repeated requests to connect it and fill it.
Regarding the service, it was inadequate to say the least. There were no tennis courts. There was no 24 hour bar/restaurant. They ran out of beer one day and also charged for Appleton Rhum (which is domestic). The a-la-carte restaurants were not ready until our third day.
Overall it really didn't work out at all and all of the guests were extremely disappointed with a 5 star hotel operating at a 2 star level.
This hotel has opened about two months too soon; it is not yet ready to accept patrons.
We arrived on 21 December, and by 1400 22 December we were in our third room! No AC, no hot water, no water period! Toilets not working! Coffee machines, but no coffee? Inoperative electrical fixtures, leaking pipes/flooding...........This is supposed to be a five star resort?????
At midday 25 December the only restaurant open was the buffet restaurant, none of the a la carte restaurants had opened to that point.
Room service was not available three days into our stay, despite flyers being placed in our rooms on 24 December, advising that Room Service was available.
The bars continually run out of staples, including beer. How do you run out of Red Stripe in Jamaica???????
The management will promise you the world, but deliver nothing. The best thing they did for us was organise the transport away from the hotel. If I had a dollar for every time I heard "We are sorry for the inconvenience" I could afford another trip at a decent resort.
Suffice to stay, people left the hotel in droves on 24/25 December, to move to different hotels. On our return home on 30 Dec 2006, we met several people at the airport who had actually cut their holidays short, just to get out of the place.
If at all possible cancel, and get your money back now!
A ne pas recommander!!!
Ils ne sont pas pret a recevoir des touristes en vacances.
Personnes ne dev raient payer pour être les cobayes d'une chaine hotelliere de cette dimension!
Dans un an peut être mais vraiment pas pour les 6 prochain mois, si vous pouvez canceller votre voyage, faite le.
Si non attendez vous a vraiment un endroit ou la temperature est bonne mais rien a comparez a ce que Gran Bahia offre dans les destination comme Punt Cana ni Riviera Maya.
Ils ont fait une erreur majeur...ouvrir avant d' etre pret a ouvrir.
Si vous voulez des infos , je vais me faire un plaisir de vous donner mes conseils, mais encore la ceci reflete mon experience et l'exprience que j'ai p7u voir des autres voyageurs qui étaient avec moi.
TripAdvisor Reviews Grand Bahia Principe Jamaica Runaway Bay
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