Grafton Beach Resort
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Historical Traveler Reviews Grafton Beach Resort Black Rock
Grafton Beach Resort November 2002
Visited the Grafton Beach in November 2002. Tobago is a beautiful Island with some wonderful beaches and rain forest, but this is not the place to stay! The Room was basic and suffered from a smell of raw sewage outside all the time. The service at the bars and the restaurant was extremley poor, staff did not seem interested at all in the guests. The food was very basic with little choice just varying choices of the same dish. All left on warm plates all night. The only thing we came away from the Grafton Resort with was the mystery illness that about 50 others had! I'd love to hear from other affected guests, please get in touch.
November Food Poisoning
After staying at the Grafton for ten days in November and developing (with at least another 40 guests) the "mysterious illness" with symptoms not unlike that of food poisoning, I decided to put in an official complaint to the Grafton.
On my last day, Thursday 14th November, I took the names of many of those who had also suffered.
When I arrived home I forwaerded a letter of complaint to the Grafton on behalf of myself and the others on my list in search of compensation for a ruined holiday.
I have now received a reply from the hotel, stating that the issue is in the hands of the hotels insurance company and that I will be hearing from them in the future.
So for those of you who kindly gave me your contact details I will hopefully be contacting you in the future with some positive news.
All the best Andy
Not Great but OK
My Husband and I decided to celebrate our wedding anniversary (2 weeks in September) in Tobago after seeing the beautiful island on one of those holiday progammes. Whilst the Island is amazingly unspoilt the hotel was not the best. A number of items were not working in our hotel room (including the safe) plus our room was at the end of a corridor which was next to the water treatment tank (which clonked quite loudly throughout the night). We did ask to be moved but we were told the hotel was at full capacity and that there was no other rooms available - and that was that. So we had to put up with it.
The food was mediocre in that it was fish, chicken or beef everyday but just in a different sauce, not too much adventure was put into the food - it would have been nice if we could have a carvery for just one day! A couple of times we just ate a few veggies because we were fed up with what was on offer. The best meal of the day had to be breakfast, at least you could chose different styled eggs, ie. scrambled, omelette etc plus you could have continental or cooked or sweet or savory......
The bar was not staffed as it should be in the evenings, quite often you had to wait at least 10 mins before getting served and then there was still no hurry! Whilst remembering we were on holiday and that we were supposed to be relaxing - it got to be a bit of a pain waiting for a drink!
Yes, we would visit Tobago again as it is such a beautifil island but I don't think we would visit the Grafton Resort again!
Much better in 2001
We got married last year at The Grafton (2 days to the exact date) and after reading these reviews I am horrified as we had such an excellent time with top class service, friendly staff and good food.
I hope the excuse is The Grafton is under "new management" as these reviews are hard to believe.
I have just come back from 2 weeks at the Grafton Beach Resort. The first week didn't seem too bad. The hotel was adequate, the food was mixed, some meals good and some bad. Lunches were particularly poor. There was a good selection of drinks at the bar, and as much as one could consume. As the week went on, things started to rankle. The entertainmet was repetitive, the bar was always busy and service was poor, and there was a serious shortage of seating in the one lounge/reception area. The staff were not unfriendly, but they appeared totally disinterested in the customers. They make no attempt to make conversation, seeming to be constantly fed up with their lot. Evenings started to drag. There is only one bar, inadequate seating and poor service. The hotel grounds are fairly small, so an evening stroll means walking along the main road. (The gate to the beach is locked at 6.00pm). By the start of the second week things started to get interesting. A mystery illness struck the hotel. About half of the residents suffered from symptoms not unlike food poisoning (sickness, diarrhoea, stomach ache, flu-like symptoms). The hotel doctor was rushed off his feet, and health inspectors arrived from Trinidad to take samples. A one year old baby was taken to hospital. Most of the residents were either unable to eat (through illness) or were going out of the resort to eat. While this was happening, more quests (victims?) were still arriving and becoming ill. Half way through the second week a water main burst, leaving much of the hotel with no water. My room had no water for 26 hours. My wife and I both suffered the mystery ailment. I cannot understand why the hotel was not closed and all of the guests moved out. Since returning home, we have been trying to find out if the cause of the illness has been identified, but no luck yet. (Our tour operator is on the case). The hotel appeared to be very badly run. The staff were not supervised enough, and consequently did not have to try too hard. No one ever had any
ologise, but could not do anything. Food hygiene appeared to be of a lower standard than would be acceptable in the UK. Would I return to the Grafton? Definitely not!
Don't consider it
My husband and I decided to spend our honey moon at the grafton beach resort, it sounded an ideal romantic location....Tobago was perfect but the Grafton ....On our second to last day my husband developed severe food poisoning, and it seemed a great number of other guests had similar complaints. The management did not apologise and claimed there was a bug going around from England!!??
To compound matters we had no water in our rooms for the last 2 days and reception could not tell when it would be back on.
Our last morning was spent filling in forms for the environmental health reps(who were filing an investigation into suspected food poisoning) and spent having a wash in the sea, before our flight home!! Thanks Grafton for a really memorable honeymoon, you shoul win some sort of award.....
I stayed at the Grafton Beach resort for 2 weeks in September 2002 and would never go back.
The food was terrible and even though it was an all inclusive package I barely ate one meal a day. The staff and management were very unfriendly and the whole resort was very badly run. On 4 nights out of the 12 we stayed we had no towels in our bedroom, the bar was often running out of drinks.
The beach bar restaurant was even worse, I ate there once and it took over an hour for my food to be brought to me - and it was only a toasted sandwich!! After speaking to other holidaymakers I found that my experience was not a one off.
The entertainment does only last until 10pm but the noise can be heard throughout the resort - not very good when you have children who want to get to sleep.
Tobago itself is a lovely place, very unspoilt and I would visit the island again but I would not stay at Grafton Beach !!
My husband and I spent our first wedding anniversary at Grafton Beach Resort in Tobago. We arrived there on the 9th August 2002. Everything started okay until the second day when we both got diarrhoea. I figured the reason was because the food was highy exposed to flies and birds that were picking on it every now and again. Additionally, we saw a big rat run through the restaurant. I was disappointed and disgusted at the same time. On our last day (our anniversary)someone called from the office to advise us that they never recieved payment for our stay through the travel agency and asked us to pay again before we leave. I had my proof of payment with me. However, to the manager it was not sufficient to prove that we paid for our weekend there. He implied that some fradulent business was transacted. My husband and I were totally embarassed. since we did not walk with sufficient funds to accomodate us for another weekend. Moreover that matter was between the travel agency and the hotel. The matter was however resolved when I got back home and called the travel agency who confirmed receipt of payment by the hotel. The manager had the document hidden somewhere which proved our payment. He called to apologise where I work but couldn't contact me becaue I was at home with a sever case of food poisoning. The manager promised a make up package which I never recieved. This was a dis-service to us on our first wedding anniversary weekend. I will discourage people as much as possible from spending vacation there. The manager knows exacty who I am.
Not very friendly
I just got back frpm 4 days at the grafton i was very disappointed the service was horrible the food gets a C and the staff very unfriendly
Grafton Beach Resort
Have just returned from 7 days vacation in the Grafton Beach
Resort, the advertisment tends to over glamourise the resort!
Whilst the food and the rooms are pretty good, the beach area is vey small and there is lots of litter (as in most of Tobago!) The entertainment advertises as "into the wee hours of the morning" actually ends at ten o'clock! and is of varying standards.
Whilst on the beach, you are frequently bothered by vendors, however they move on if you say you are not interested. Beware of men with Aloo Vera, who approach you and cover you in the stuff (without asking you!) and then demand $8.
TripAdvisor Reviews Grafton Beach Resort Black Rock
Travel Blogs from Black Rock
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