El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3, Playa del Carmen, Quintana Roo, 77710, Mexico | 4 star resort
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This 4 star resort is located on Carretera Cancun-Tulum Km 55.3, Playa del Carmen.
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          TravelPod Member ReviewsEl Dorado Maroma, a Beachfront Resort, by Karisma Playa del Carmen

          Reviewed by kodatski


          Reviewed Dec 8, 2012
          by (5 reviews) Kiev , Ukraine Flag of Ukraine

          very good easy &relax place good stuff and food and pool

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Historical Traveler Reviews El Dorado Maroma, a Beachfront Resort, by Karisma Playa del Carmen

          New El Dorado Maroma is a great get-away


          Upon arrival at Cancun, be prepared with detailed directions, as it is new enough that most of the transfer drivers are uncertain of the entrance road. It might be helpful to mention "MI Hotelito" -its original name. We have been to the Riviera Maya seven or eight times in the past eight years (to various and diverse destinations)and have watched the area grow. We have also visited many other resorts over the years, in many other areas of the world, and I have never before been tempted to write a review of an hotel...until now. This place was simply wonderful! The hotel itself, the beach ,the ancillary facilities, the FOOD, and the service were second to none. This is not a resort for the action-oriented, as there are few activities offered, but for the dyed-in-the -wool luxury lover, it is paradise. The hotel is small, the staff highly skilled, the services personal yet professional and prompt and the level of luxury is high. The rooms are extremely well-kept, clean and comfortable, the grounds (while under some rennovation) very pleasant, and the food and service are truly five-star. They are willing and able to arrange convenient and comfortable transportation and/or tours to nearby attractions, if you should for any reason WANT to leave the resort to explore. We had massages in the palapas located just off of the shore of the beach (accessed by elevated walkway), right around sunset of our second day. The sound of the waves washing soothingly below, the subdued cries of the sea birds, the excellent massage staff and the incredible sunset got us thoroughly relaxed and ready to enjoy the rest of our stay. This is a great place for a quiet, no-kids, couples get-away. It has the beauty of the nearby Palenque reef, the pristine Maroma Beach, the perfect climate and proximity to all the attractions of the Riviera Maya-without the noise and bustle of the larger resorts.

          A week in Heaven!!!



          Me and my husband just returned from a week of heaven.(feb2-Feb9 2008). Just have a couple words to discribe the trip; wonderfull excellent property, super clean, and excellent food.

          We went to El Dorado Seaside in feb 2007 which was wonderfull as well. The El Dorado Marona is 72 room, we had booked a swip up suite. Which I would highly recommemend view off the ocean, pool and pretty much entire resort from your patio. Also saw all the other rooms, and I must say any room you book will be just fine. All Oceanview, all wonderfull decorated king size rooms. Except the regular room doesn't have jazucci or out door shower. And I loved the outdoor shower. Anyway having said all that. The swim up room has sitting area, table area, big king size bed, flat screen tv, jazucci, private toilet, double sink bathroom, and 2 showers(indoor and outdoor). I didn't even use the indoor shower. A big 4 door closet, and is very very spacious.

          If your looking for a nice relaxing romantic getaway this is the place. Do not go here as single (no discos), and its all couples.

          I didn't see anyone younger than probably 25ish.

          The restaurant for breakfast was awesome. Best of everything, mexican breakfast, fresh fruit platters, french toast etc. They do have small buffet with fresh fruits, meats, cheese, and couple hot items. I odered off the menu everyday. You can order as much as you want. Waiters will come around with fresh juice, champagne, ceasars, fresh pastry, toast, and ofcourse coffee/tea. Excellent serving staff Mario was my fav. For lunch the same restaurant is open, you can sit inside or outside. They also have small buffet, and full menu,. And you get whatever cocktails you fancy. They also set up a little area on the beach and have lunch there. They change it up everyday for example fresh fish. They have a big grill right on the beach. It was beautifully done and food was excelllent. They also did lamb and other meats on other day. They change it everyday. For Dinner 3 restaurants Just remmember the breakfast restaurant turn into Mexican at night. The other 2 (italian and oriental) are in a different building. All restaurant are excellent. Oriental they have more than just sushi. Try them all and besure to try the coconut ice cream!!!

          Anyway food is fantastic......and I run a restaurant I can't say anything bad. Other than sometime the waiters might be a bite slow.....but remmember you are in mexico. And please fellow travelers tip, even if it only a couple dollar. These people work long and many hours. They deserve a couple dollars.

          Beach very nice, no rocks. You could swim and walk right into the water. You do not need watershoes, but you do need shoes at seaside.

          The resort itself wasn't full maybe half. Most of the time I was the only person in the pool. Which I loved not line ups, and waiting for anything, it was perfect. Also I could sit or lay whereever I wanted. No resering beach beds. I didn't see a single person do that.

          They do have ricks bar open at night. With some entertainment but not everynight.

          Drinks were great as well. Lots of topshelf brand. Try everything especially moijtos, mami vice, mango marg, and blue hawaiian.

          You can drink champagne all day long if you wanted too.

          Marina is right there. But don't worry about noice levels or big crowds of people. They stay over there.

          What else could I say? Well it was just wonderfull, I highly recommend going before next year. It will probably be very popular and full most of the time.

          I already looking forward to my trip next year. It will definetly be a Karisma property.


          hasta luego

          Very pretty but still working on service


          This is a long review...

          We stayed at the El Dorado Maroma from January, 6 to January, 12. We originally had a Mi Hotelito room and upgraded to a Swim Up suite (I posted another review with more details about room types and I also posted lots of pictures of the hotel and the rooms).

          I would say that the El Dorado Maroma is an excellent place to stay if you are looking for a small hotel (72 rooms only), a hotel right on the beach, a hotel on a very quiet beach with pretty much nothing around, a relaxing hotel without a crowd and without noise, a good all-inclusive hotel, a hotel with good food.

          Here is a description of the 3 types of rooms (I've seen them all and have posted pictures of all):

          ALL rooms have ocean views. The ocean is really close to the hotel.

          The hotel originally had about 25 rooms and recently expanded to 72 rooms (and renovated the older rooms too). Mi Hotelito rooms are from the original hotel and the Swim Up Suites and Infinity Pool suites are in the new section.

          Mi Hotelito rooms:

          -2 floors only

          -very large balconies or patios with shades for privacy, a bed, and a table and chairs

          -rather large rooms with large bathrooms

          -rather "picturesque"

          Swim up suites:

          -very large terraces with lounge chairs both on the terrace and in the water

          -much larger than Mi Hotelito rooms

          -separate living areas with 2 couches

          -large bathrooms with jacuzzi, a large shower and an outdoor shower

          Infinity pool suites:

          -slightly larger than swim up suites

          -separate living areas with convertible sofas

          -comparatively small balcony with relatively small infinity pool

          -2nd through 5th floors

          -fancy bathroom with jacuzzi, large shower and outdoor shower

          Having seen all 3 types of rooms, I have to say I don't really see why Infinity Pool suites would be considered that much better than Swim up suites. Personally, I thought that the balconies in the Infinity Pool suites were small and the pool felt crammed. Swim Up suites feel open and wide with the terrace overlooking the lazy river. Infinity Pool suites are great for privacy though.

          The hotel is very well maintained and everything is spotless. The grounds are very well kept and there always seems to be people cleaning and working. You can tell where the "older" part of the hotel is and where the "newer" part begins because the vegetation is not grown and it can look a little sparse in the newer part.

          The food is very, very good. They have a great restaurant open for breakfast and lunch with a la carte menu and a buffet. For dinner, they have 3 restaurants (but often only 2 are open): Asian, Italian and "International". We especially liked the Asian restaurant. The food really is good in all of the restaurants.

          It was very, very quiet when we were there, there were very few people. There is nothing at all around the hotel for miles except the Marina Maroma which offers boat rentals, jet-skis, etc. It was a little busy in the water in the distance sometimes but I wouldn't say the Marina should deter you from staying at the hotel. We actually thought it was fun to watch people parasailing, etc.

          The main problem with the hotel was service. It feels as though they have a lot of new employees who are not used to working at the hotel and who don't know everything about the functioning of the hotel. Things will probably improve with time.

          A couple of examples: room service was bad! We had to wait for well over 30 minutes and up to 1 hour for the food to come, once they brought us the wrong food, etc. At the reception desk, some people didn't know about things the hotel had to offer (such as snorkeling gear or paddle boats as indicated on the website). The concierge "welcomed" us on our 4th day there. There is nothing in the rooms or anywhere with information about the hours of opening of the restaurants, the services the hotel can provide (such as laundry service or the spa), etc. We found out BY ACCIDENT that the hotel has DVDs you can borrow to watch in your room. People at the front desk were supposed to check on something for you but never got back to you. All sorts of things like that. We just got used to it and were patient. But one could honestly say that the service was very poor.

          The spa is very nice. We had massages there and they were good.

          There is one thing you have to be aware of about this hotel: a lot of the things that are mentioned on the website are actually NOT available now (at least they weren't when we stayed there): free snorkeling gear, paddle boats, yoga or dance classes, nightly entertainment, etc.

          There is a large, very nice bar/club place with a pool table and a very large outdoor terrace, but it was pretty much empty all the time and there was nothing going on there. We never saw anything of the sort of entertainment, classes, etc. they mention on the website. We asked for the free snorkeling gear. The receptionist didn't know about it and never got back to us about it.

          Maybe those things don't matter to you. But if somehow they do, be careful and check with them before you make reservations.

          I don't think this place would be fun for kids or people who want some action. It is very quiet and the clientele is well typically over 40. Also, it is far from everything. You have to drive for at least 10-15 minutes to get to a restaurant, a bar, etc.

          (I posted lots of pictures of the grounds, the beach and the rooms but they are not attached to this review.)

          New Years at Maroma - Dec. 07


          As the taxi drives up to the resort - I have to say, it pretty scary. It took about 5 minutes down this long dirt road to get to the resort. Once there, it is very small and not as impressive as some resorts that have great entrances (none of this is complete). As we entered the lobby, which is very small, there were 2 desks, one on each side of the room and the Christmas tree was in the center. Small but nicely decorated. We were given the normal welcome champagne. We had arrived earlier than normal check-in time about 12:30, so we had lunch & then returned to the lobby & then proceeded to our room. We had an infinity ocean front room. I had requested second floor but due to a plumbing problem we were assigned to the third floor.

          The room is the nicest of all the Karisma properties. I believe that they have taken all suggestions of past guest and put everything into these rooms. The doors are a dark teak wood, as you enter; there is the closest with double doors with a personal safe & 2 robes and slippers for your use. As you enter the bathroom there is a huge jacuzzi for 2 people, which has a small panel of glass & cheese cloth material separating it from the bedroom and a water closet separating the toilet. There are 2 vessel sinks, along with blow dryer and spa quality amenities. Next is the stand-up shower & another door that leads to the outdoor shower, which has the tree root (once on EDR casita showers) the bathrooms are the most spacious of all El Dorado's.

          The bed is draped with a light material in a canopy style. There is a cabinet in front of the bed that includes a coffee maker, small stocked fridge, DVD player, and a flat LCD TV (fewer channel selections than EDR). On the other side of this cabinet is the living room with couches and a dining table for 2.

          The view from the room is fabulous. As you walk out into the balcony, there are 2 wood laid back chairs with a plunge infinity pool almost 3 feet deep. Since the weather was on the cool side, we were only able to get into the pool twice for 5 minutes each time - the water was really chilly. The beach is one of the prettiest of the Karisma Resort, sand is really white & the ocean was really blue.

          There are 84 rooms at this resort & about 42 were booked for New Years. The day we left there were less than 20 occupied. There was only one restaurant opened for breakfast & lunch. We were greeted each time by very friendly staff. Each meal, their were some items on a buffet (like the other resorts but fewer selections) The menus didn't change but there was a nice selection. I even order off the menu twice - I wanted JoJo's nachos & Kampai stuffed french toast, and they did accommodate me. The service was great. Since the resort is so small - they remember who you are & what you like.

          There was a special party on the beach under a tent for New Years - which was very nice. We had a band & the girl singing was very talented. The meal was excellent although it took almost 2 - 2 1/2 hours to be served - but the waiters were hustling as fast as they could. We were given the normal hats, horns, grapes & champagne. We also had a bar set up in the tent for lots of booze flowing and it was also casino night. We were given play money & at the end of the night they auction off 3 prizes, a bottle of tequila, private dinner on the beach, and a couples message. It was fun and we really got to know most of the guest since there was only about 50 people attending. At midnight the Mariachi band played, they shot off a few fireworks, and they lit up a 2008 sign. All in all, we enjoyed ourselves.

          For dinner, there are 3 selections. We ate twice at the Italian restaurant. Food was very good. We went to the Mexican one of the nights, but the resort gave the crew the night off - since they worked so late into the evening on New Years. We were also going to eat at the Oriental, but one of the waiters said it was only sushi, and since we don't eat that, we went back to the Italian. The next day, we found out that they do have a Hibachi. I was so disappointed - because we love a Hibachi. The Italian & the Oriental are actually one in the same - you use one door to enter and go to the right for Sushi & to the left for Pasta.

          The beach is very pretty. They do have loungers but no palapas yet. They are several beach beds alongside the 2 pools & the beach ones are in the grass, a little farther back. No beach service at this resort yet. But the bar is only a few steps away. They are in the process of building a sky hut (I believe they just need to add the steps) for massages over the water, which will be really nice once finished.

          Off to one side, is where all the tours take place. I would have gone broke, if I would have had my 18 year old with me; due to all that goes on. Parasailing, jet skiing, speed boats, pirate's ship, sailing, deep sea fishing, horseback riding, atvs and maybe more. We were not bothered by this but there were many people from the tours walking on the beach in front of the resort. What is nice is that you can walk a long way on either side of the resort.

          We did go to the entertainment show one night. It was done inside the bar on a very small stage. There were 5 girls & 3 guys performing with lots of costume changes. They did a good job - about the norm for El Dorado just a little smaller. Other than this - there are no activities at all. No volley ball, no Spanish lessons, no yoga classes - nothing.

          On the property, there are 2 pools with 2 bars. There is a small chapel & they are in the process of building a gift shop. The spa is also small. We tried using the steam room - the ladies was out of order & the men's was set so hot it was unusable and there was no attendant at the desk to help. And never could find one, which was weird.

          The older rooms, that surround the pool & swim up bar are similar to the set up of the casitas with beach beds on the patios draped with sheer material. The newer section uses steel railing & clay roofs - which I am sure will hold up in a hurricane much better. The swim-up suits are also nice. Each patio is equipped with a small table & chairs and loungers in the pool. Most people with these rooms never left their patio - with the pool, their own chairs & the beach so close in sight & the bar just steps away - there was no need for them to leave.

          The resort states that they allow kids 16 & up. They were 2 or 3 that were definitely under this age. Although they were very well behaved & had no problems with them at all, otherwise I would have approached the front desk with this issue.

          All in all; the resort, although very small, is really nice. The rooms are great, the food & the service was really good. For someone who loves EDR, but doesn't like all the walking or if you miss the once small time service - you will absolutely love Maroma. If you like activities & lots of interaction, and lots of choices for many restaurants - this will not be the place for you.

          Would I go back? Yes I would.

          My favorite: The rooms are great, the beach is beautiful, and I really enjoyed sitting on my balcony.

          My least favorite: resort is so small and I missed the walks that I enjoy so much at EDR.

          El Dorado Maroma is Amazing


          El Dorado Maroma is amazing. If you are the type that likes a smaller resort with that personal touch, then Maroma is for you. Defiantly book an infinity swim-up suite. I am not a fan of the mi hotelito suites, but the ones in the new section are great. Maroma beach is just outside your door and it is breathtaking. The food was fantastic. It has a real culinary flare. It truly is gourmet dining. This is a small boutique hotel, so don't expect a lot of excitement, but it is within walking distance to the Maroma beach activities (ie. jet ski rentals, ATV rentals, boating, snorkeling and such.) Given the chance I will most certainly return. WOW!

          El Dorado Maroma looks very inviting


          This is not a trip report for the El Dorado Maroma formerly Mi Hotelito but just a little report on what we saw while walking the beach in front.

          We were staying Dec. 6 - 10 at the sister resort El Dorado Royale which we just loved. We are now owners of Casita weeks and belong to the Exotic Vacation Club wich will work out great for us since we vacation in the Riviera Maya every year and will be back in May. We went to the Maroma Paradise Marina for snorkeling and after had lunch at the beach and checked out the El Dorado Maroma for future vacations. The beach is very nice right in front of the resort and the resort looked truly inviting to us.

          It consists of 2 sections. One is the Mi Hotelito part with Palapa Roof Casitas that look very tropical and Mayan. All have ocean views and are right on the oceans edge. There is a very nice Pool with Swim Up Bar and Restaurant. The other is more of a typical 3 or 4 story Hotel Building with all Suites facing the ocean and some right on the Oceans edge. All bottom floor Suites are Swim-Up with chaises in the pool, hammocks on the patio and looked great. All upper floors also have ocean views or front but have these private Infinity pools on the Balcony. Would love to take advantage of that feature. There is a second large pool with swim-up Bar and Restaurants in that section. All around the pools and along the Beach are these stylish Beach Beds and lots of sun loungers. I hear they have Beach Butler type service there. The resort is much smaller than many along the Coast. I would guess about 90 rooms and it gives it that romantic Boutique resort feel. And I hear it has the same fantastic service, food and drinks as the El Dorado Royale. The surroundings of the resort are very pristine and natural and the Maroma Paradise Marina is fun to have next door. You can walk the beach for miles on both directions with very little development around. You feel like you are far away from all the hussle of Playa and Cancun in a very natural setting and very relaxing and tranquil. The next cove over is the other Maroma Beach with new Excellence Maroma Resort under Construction, Maroma Luxury Boutique Hotel (Tony Blair stayed here) and Catalonia Maroma Resort which I have stayed at when it was the Italian Venta Club about 4 years ago. The beach here is even better than in front of the El Dorado Maroma but you can just walk there and enjoy and the beach infront of El Dorado is really very nice. There is also a great reef for snorkeling! I have snorkeled here several times over the years. If you go to the right spot you can swim out to the Reef otherwise you can take the Catamaran from the Marina and they take you to 2 really good spots for 2 hrs of snorkeling. We definately want to stay here in the future!

          Absolutely LOVED it!!!


          I was there in November for my good friends' wedding. This place has made some considerable changes since the last review. The service was fantastic and around the clock. The staff was amazing and by the end of the first day, everyone knew our individual names eventhough we were a large party.

          Our every need was catered to and we could not be happier. The place is boutique and clean and fresh and such a change from the larger all inclusives.

          If you want an area that's private where everyone will know your name and cater to your needs, this is the place for you. Another plus to this place is the fact that all the sport activities, horse back riding and spa are right there on site. Sure it costs extra but it's still pretty convenient. Whenever you want to take a trip into town they will make sure you have the right transportation and will even recomment hot spots for those who have never attended Cancun.

          I loved the place so much I'm going back for my birthday.

          I hope this was helpful!!!


          Last June or Next June


          After some effort I have been told by Mi Hotelito's parent company, Karisma Hotels, that having been damaged by the last hurricane that it won't be opening until next June at the earliest.

          John Pitchers, Norfolk, England.

          Very upset


          We'll we were supposed to be enjoying our honeymmon at Mi Hotelito in early June. We called and found they won't be open till September. Horrible communication Mi hotelito. Now we will scrammble to find any room we can for June. I will never use Karisma resorts ever again.

          Loved the El Dorado Royal Feb17-26,2003


          We went to the El Dorado with 2 other couples & were wonbdering what to expect after reading reviews about it. As one review stated...."I don't know where those negative reviews came from." It was GREAT. Good service. clean rooms & grounds, the BEST food we have had at any of the 9 all inclusives we have vacationed at. Premium booze also ,but you do have to specify. Yes the reserving for the restaurants is a pain, but that happens everywhere. Yes the beach is rocky in spots, but we knew that & it was worth the fact that, I beleive, it contributed to the fish I saw while snorkelling. We had an oceanfront room & left our door open at night & felt safe(we were 2 floors up). The sound of the ocean was so soothing. The room was clean,well stocked & the jacuzzi inside was more condusive to being used(as opposed to one resort we were at that had the jacuzzi on the balcony) If I had to "pick" a negative it would be the problem with on again, off again water or the fact that they are not always fast to repair a broken hair dryer but hey.....we were not in Canada! Relax & enjoy a GREAT resort

          TripAdvisor Reviews El Dorado Maroma, a Beachfront Resort, by Karisma Playa del Carmen

          4.50 of 5 stars Outstanding

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