El Cid Castilla Beach Hotel
How has this resort rated in the past?
- Shuttle bus service
- Drycleaning onsite
- Tennis Court
- Airport Transportation
- Meeting rooms/conference facilities
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Historical Traveler Reviews El Cid Castilla Beach Hotel Mazatlan
Could have been better
I quite enjoyed the trip, but there were down sides. We went there because of the all inclusive golf. The golf course was great, the caddys were great. But I had to stand in line for 15 min. to 1/2 hour every day to pay for my caddy. Then they had no change three out of six days. 4 of 6 days there were no score cards. I had no idea how much to tip my caddy. I had no complaint with the food, especialy in the reserved restaraunts, although when my son was there 2 years ago you could eat anywhere. Even room service was inclusive. We found it very restricted this time.Some of the waiters were lazy but the good ones made up for it. We had one that looked after us all week. he was great. If I ever go back it will be because of him.Rooms were fine, although they should invest in clocks.
Loved our trip!!
My family of four came home yesterday! We didn't want to leave! The El Cid was a wonderful place to go with a 4 and 6 yr old. The staff was wonderful and so friendly! I didn't think I would ever try a Club Kid but we used it twice. The first time was for 2 hours and I watched from a distance. The kids were given excellent care and were played with the whole time. They were So sad to leave and begged to go again. So the second time they stayed 5 hours. And again Fidel made them feel at home. The El Cid is definately a world class 3.5-4 star hotel. I have stayed at 5 stars but since this was a tenth of the cost we didn't expect 5 stars. The rooms were clean and we found them to be very quite. The Pool and beach areas and food were great for all-inclusive. We couldn't have purchased drinks for the price to go all-inclusive. We also ate out to have a little more variety. The kids could have hamburgers, hotdogs, quesadillas, or a club sandwich with french fries for lunch or snack but the nicer evening restaurants didn't have a kids menu. So they enjoyed the steaks and Shrimp. The El Alcazar restaurant has the most amazing Coffee Flambe, don't miss out on the great flaming presentation! If you are looking for a little nicer hotel I would go with the El Cid Moro and then to the 5 star El Cid Marina. But if you have a family Castilla has a great pool at a great price. There were a lot of beach vendors but they were polite about leaving if you said no, you just had to say it to a lot of people. The prices in Mazatlan we felt were much cheaper than Cancun. My daughter and I had our hair braided on the beach for only $15.00. This would have been $50. in Cancun. And the trickets etc weren't expensive either. We found a great Copper Art gallery just down the street if you are looking for something a little nicer. ;-)The golf across the street at the El Cid Country Club was great with funny caddies. It was my Husbands favorite thing about Mazatlan! The price was about $100 with rental, caddy, and cart for 18 holes! Not bad! Our favorite tour was the Old town walking tour. It was very informative and more enjoyable than the Stone Island trip. We did enjoy the boat ride on the Stone Island tour though, they take you by sea lions and there are lots of dolphins! We just would have rather been at the El Cid than doing the horse back riding, etc. So basically if you go To El Cid Castilla you are going to enjoy it, it is not the most expensive so don't expect 5 stars! Even though in the USA this would definately be 4 stars, better than any Holiday Inn I have stayed at! We will definately go here again!
It was great
My husband and 11 year old daughter and I have just returned from Mazatlan and spent 7 days at the El Cid - all inclusive. We loved it! The service was wonderful, the room were spotless and the food was very good. We did go out a couple of times for meals off the property - we just wanted to experience other menu's. The evening buffet's were more than we expected though...and the quality of evening entertainment was fantastic. In fact, I think the fiesita there, was far better than the one at the Playa that cost us $30 (US) per person. All in all we had a great time and with the money we saved on breakfasts and lunches it allowed us to do alot of touring, and adventuring. One thing we found - don't forget to tip your waiter - in a regular property you tip - many people in an all inclusive seem to forget this. P.S. If you have kids...you must go to the aquarium!
Not any better than a 3 star property
My Husband and I spend 10 days at the El Cid Castilla Beach late December 2002 and the first week of January 2003. Based on the website, we were expecting a better quality property than what we experienced. We got the all-inclusive package, which seems to be the way to go at this property. However, unless you complain like we did, there are only two restaurants to go for breakfast and lunch and they are both buffet. The best food was definately at the restaurants that require reservations (open for dinner only). They opened a new "gourmet" restaurant just days after we arrived, and the food there (green chile soup and filet mignon and prawns) was really very good. Although they say the water is filtered throughout the property, we did both get sick the day after eating salad with dinner at La Cascada, the reservation-only Mexican restaurant. We were unable to eat or drink anything for the next day and a half. As other reviewers mentioned, the beds were extremely hard. They do have these mattress toppers that can be requested from housekeeping. That helped make the bed more comfortable. We found the service and staff to be very good. Of course, giving unexpected tips helps a lot! All in all, we had a good time, but we would not stay at the El Cid again--mainly because we like great food and an upscale ambiance. I think of the the El Cid as a three star hotel, not any better.
Good Time Overall
I traveled to Mazatlan in January 2003 and had a very good time in Mexico. We got the all-inclusive package---it is a MUST HAVE at this property. The drinks were very good and the staff was, for the most part, very attentive. We had a bit of trouble with the staff as far as the language barrier went. I would highly recommend that the resort get some more people who are fluent in English. The food was good, but only really in the restaurants that took reservations. Those were very good. The buffets were not very good at all. The ala carte menu by the pool was OK. I am glad that it was an option throughout the day though. The pool is nice, but really family and kids oriented. Tons of loud noise and splashing around. The beds in the rooms were very hard and I felt that the rooms were a bit dirty. We didn't mind all that much. I was there to hit the nightlife scene with another friend and it was a great time. Lots of sun, great resort, and great people. I wouldn't go here to swim or snorkel though, because the water is dark and uninviting.
Not worth the money
We stayed at El Cid based on the Fodor's review.I find it hard to believe that they gave El Cid in Mazatlan a star, indicating it was a better choice. The rooms were clean but not significantly better than those at a Club Med resort. The food was awful (we paid for each meal we ate there - we did not have the all-inclusive plan). I am referring to the restaurant La Concha, which Fodor's also give a star to. It has beautiful setting but that's it. At a beach resort, you generally do not want to have to leave the beach or pool to eat, but you did have to there due to the very poor service in the ONE restaurant available at lunch to non- all inclusive guests. There was also a snack bar available but it was even worse. Not only was the food poor but the service was equally poor. The waiters stood around talking and did not come to take orders until you got up and waved to get their attention. When they finally did, they then vanished, and you practically had to go find water, chips, etc. yourself. The food finally arrived about 20-30 min. after you ordered. We tried both American and Mexican dishes and both were poor. The chicken fajitas was the least bad. Chips were greasy. Re the rooms: we stayed at El Cid Granada. We had asked for a non-smoking room. We got a room initially that did not smell of smoke and was quiet. No view and it reeked of bug spray. We had to leave the door open for 1/2 hr to try to get rid of the smell, but it still took about 3 days to dissipate, it was so strong. When we finally solved that problem, we got smokers next door in the adjoining room (there was a door in the wall that could be opened so both rooms could be joined). The smoke started coming into our room around the connecting door, and then through our air conditioning vent. It was as if we were in a smoky bar. Awful. This happened at 12:30 at night. The night manager was responsive and put us in another room, but it was next to the generator, which was so loud that it sounded as if we were ne
peak in that room without saying constantly "What did you say?" We then asked to be moved again. The next room was quieter at least - not next to the generator, but significantly closer to the road, so, except very late at night, you heard all traffic noise. Re rooms at El Castillo Beach hotel, in the high rise there are only 2 slow elevators serving 16 stories. Although the hotel says there are 8 pools, at the beach there are only 2 available to all guests (one is set aside for "members" - time share?). Of those two pools, for half of our stay only one was heated. Finally, on the last two days, both were heated. Timeshare sellers are a nuisance here, too. When you walk into either hotel, it is like sharks going after chum in the water. Re food, we ended up walking down the beach to other hotels for lunch. One day we ate at the Inn at Mazatlan, another day at Costa de Oro, another day at Playa Mazatlan. All were significantly better in quality of food, speed of delivery and service. If I were going to Mazatlan again (and I would not except before or after a Copper Canyon trip), I would probably stay at Playa Mazatlan. It is much more charming. Also has music nightly for dancing in a lovely setting.
My wife and stayed here for a week in January 2002. We were in a room that overlooked the pool. If you get a room like this, count on waking up early from screaming kids (like that all day long) with blaring techno music from the poolside speakers. The room was nice, but too much like a basic Holiday Inn room for the price they charged. If you like really hard beds, this is the right place for you. I will say that the food was good at the El Cid restaurants and the staff was friendly. That was the good part. The shower was great, but the bathroom was very small. Next time I'll stay somewhere else.
El Cid is the BEST!
I needed a weekend getaway last April & decided to go to Mazatlan c/o MLT (Worry Free) Vacations. I was hesitant at first, but soon realized that MLT takes complete care of you! I had no problem checking into the Castilla & every person who works there goes out of their way to help you. Tipping is included, but you'd be downright mean not to tip extra for their out-of-the-way helpfulness. I had the all-inclusive option & it was well worth it. The staff at the pool (which is unbelievably big) kept the drinks coming. El Moro & the Marina are the other two properties of El Cid, but Castilla, in my opinion, was the best! It's only four stories tall & the walkways are open & airy. The rooms are very nice & housekeeping comes once a day. One thing I would warn is that the "complimentary" bottles of water in the room are NOT complimentary. Read the fine print on the bottle before opening it up...otherwise it'll cost you $5. The sweetest nightclub in town is the El Caracol which is right at the steps of the hotel. Senor Frog's is not far away & the great after-hours spot is a five-minute bus/taxi ride away. All-in-all this is hands down one of the best resorts in all of Mexico. If you've never stayed here (but want to) and would like some more unbiased information, e-mail me & I'll let you know.
Best resort in mazatlan
My lady friend(20) and I(22) stayed at el cid twice last year. Once in march and again in december. It was a very impressive resort. Every single person that worked there is my new best friend. Very friendly. The first time we didn't have the all-inclusive but the second time we did. What a difference, we didn't have to carry money around with us because everything was included(drinks, food, shows, activities, dance club, tips). I never felt obligated to tip but ended up doing it because the service was so great. We checked out other resorts to make sure we got the best deal and by far the El Cid (castilla beach) had the best food, nicest workers, most activities, and most importand great price. Please contact me for more info.
El Cid Castilla Beach Hotel May 31-June 7
I just got back from staying at this hotel. I had the all-inclusive package. The hotel was very nice, 1st floor room had an ocean view and was very close to the pool area which I liked because that is where I spent most of my time. Very clean room thanks to the great maid service. The hotel staff was excellent and very helpful and called each day to ensure everything was to my satisfaction. The pool area was beautiful and even though a lot of people were there, It was never so crowded tha you couldn't get a chair. The bar service was also excellent and I never had to wait for a waiter. The food was good for buffet and you are also able to order from the menu which I did most of the time. It was confusing sometimes as to who my waiter was. Service at dinner was slow at times and I did get a little tired of having to give my wrist band and room number to so many waiters which is the policy. The only two negative aspects of my stay were when you go to the beach area, you are immediatly confronted with every beach peddler in the area trying to sell you something. Of course I ended up buying several things but they can be a bit pushy. The other thing was it just happend to be jellyfish season so you couldn't go in to the water unless you wanted a burning experience from these things. That isn't the hotels fault however. They do post warnings and have first aid (WD40) and vineger available for those who get stung which of course me wife did. Anyway, I would go back and I would recommend this hotel to anyone.
TripAdvisor Reviews El Cid Castilla Beach Hotel Mazatlan
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