Dessole Pyramisa Sahl Hasheesh Resort
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Historical Traveler Reviews Dessole Pyramisa Sahl Hasheesh Resort Hurghada
Stay Away !!!!! The Worst Hotel I Have Ever Been To
Firstly I would just like to say that I have never written a bad review about a hotel before, but my husband and I go on about 4 holidays a year ranging from 3-5 stars and felt compelled to warn other british travellers about this hotel.
Firstly the reception is diabolical, the staff barley speak english and providing you can fight your way though the russians you will me met with no help atall. We arrived only to be told that there was no record of our booking and to take it up with out travel agent and to move away from the desk !!!!!!after about one hour we finally managed to get a room which was not the sea view double that we paid extra for !! so back down to reception and two hours later and much shouting we finally got another room !! One lady had no cot for her baby for 3 days and was told if its a smal baby why couldnt it sleep in with her !!!!!! we also met a family of four who where stuck in a twin room with two single beds for the duration of ther holiday !!!! the mini bar was empty although we paid for all inclusive and it did say mini bar inlcuded. we where told that you have to pay extra for this !! we tried to go and get some water and where also told that we has to pay extra for this from the bar !!!!!!!!!!!!! i think that basically speaks for itself.
Air con in the room was so noisey you couldnt have it on and there are no room service menus you have to call them and try to explain what you want - at an extra charge of coarse. Rooms where cleaned daily and where quite big however the pillows where so smell it was discusting,
Its brouchure says 3 ala carte resturants but only saw the main buffet which was only good if you are looking to loose weight through tummys bugs !!!
The food was always cold and never changed and well again, if you can fight your way though the russains you might be lucky to get somthing to eat, however dont expect to get a table and they are all covered in dirty left over food and then theres the 20 wait for somones to find you cutlery..... as for the russians, well the expression 'pigs at a trof ' springs to mind. They pile thier plates up so hight its enough to put you off your food. discusting!! and they fill up thier bags and take it all back to thier rooms !!!!! I was pushed & shouted at every time we went there !!! be prepard to push back if you want to eat as they have no conecpt of a que atall peopel will just keep pushing infront of you untill you either give up pr push back !!! not exactly what you go on holiday for !!
we actually boycotted the resturant in the end as it was just terrible and quite psetting after a while. we both had terrible tummys for 3 days and most other brits we spoke to had a terrible expreiance also.
Quad biking in the desert is a must actually its the only saving grace, the tourist center just before hurghada is also very nice,The hard rock cafe is a good place to eat, and they have some very nice eygiptian shisha cafes etc.. Although I agree that they whole place wont be ready for anykind of 4/5 star service for atleast 5 years.
Back to the hotel........The bar staff at the hotel where actually very nice one the realised we where british they actually took our order and bought our drinks over so that we didnt have to fight through the pigs at the trouf !! we stayed at the hotel for 10 days and where NEVER able to get a sunlounger, People put towls on them at 6 am as they dont hand them back in to be cleaned at the end of the day and leave them there all day even though they hardly ever go back to them !! discusting..... we couldnt even get a lounger on the beach even if we got up at 8 am !!!!! even if you find and empty one if you go to sit on it some russian will come ru nning over shouting at you in russian !!!! so we gave up in the end and laid on towls at the far end of the beach for some peace determind not to have a totally wasted holiday !!!
Finally when we tried to check out we had lots of drinks from the disco on our bill even thought we never atcually went there !!!! the reception tried to stop us taking our own luggaue untill we paid the bill that couldnt have been ours as we where both laid up with dodgy bellys at the time !!! one final row , and we were good to go although our transfer didnt turn up !! but we actually anticipated this and booked a cab anyway !!!
Such a shame as the Epiptian people in generall are very nice and try to help you if they can. We have been to luxor, sharm and Cairo and loved it . But i think that the staff at the hotel are just worn down by being shouted at 24/7 by eastern euopeans so naturally the knock on effect is a terrible customer experiance for all concerned. I actyually felt quite sorry for them towards the end.
My advise to anyone looking for a relaxing holiday is to keep well clear of this hotel as you will only be dissapointed no matter how pretty the pictures look on the brouchure. If somthing sounds too good to be true its normally because IT IS !!!!!!!!!!!!!! we wouldnt send our worst enemy to this hotel.
Kein Service, da alle Kellner mit dem Bedienen der Russen beschäftigt waren (entweder aus Angst oder aus Geldgeilheit).
Den ganzen Tag unerträgliche Musik oder Animationsgerede, wenn keine Musik, dann Baulärm. Fazit: nicht buchen, der Prospekt ist in keiner Weise mit der Realität zu vergleichen.
Als Frau, wird man entweder nicht beachtet, oder angegrapscht.
Give this one a miss!!
My daughter and I stayed here from 26 October for one truly disappointing and very long week.
On the plus side first, the weather was fabulous and the outdoor pool areas were lovely. The building itself is impressive if poorly designed. Some of the staff are very pleasant and go out of their way to be helpful. That's about as much as I can say on the positive side.
We arrived along with a number of other British guests only to be told that they had no trace of our bookings (despite us having accommodation vouchers) and that the hotel was 117% overbooked and that they would not be able to accommodate us. After a stressful 2 or 3 hours, the reception staff (who spoke very little English) sent us off to our room with no porter help and poor directions. We dragged our suitcases along lengthy corridors and up/down several flights of stairs only to find they had sent us to a small twin room when we had booked (and paid for!) a suite. We tried to call but all numbers for reception etc were constantly engaged. We trudged back again with our bags. It became clear that there was no way we were going to get moved that night but we were promised some action the following day. By this time we were very hungry and headed off for dinner ....
.... how disappointing! The literature/website promise 5 or 6 restaurants (including 3 a la carte). Sadly not - there was one massive buffet style restaurant and not a clean table to be seen. The food on the first night and, indeed, every other night, was truly diabolical. The serving areas had no way of keeping food hot / cold. The food was set out some considerable time before serving times.
Frequently we saw other guests (mostly Russians) pick up food with their fingers, taste it and then put it back on the serving dish! My daughter commented that the food was worse than her school catering.
The spa left something to be desired too - not a relaxing environment, the gym equipment was faulty, the treatment beds were old and cracked making them very uncomfortable to lie on and general cleanliness was below standard. I am not convinced that the masseurs are trained adequately. Treatments were approx between 30 and 50 euros.
We went into Hurghada once so can't really comment about the area other than to say that Sahl Hasheesh is only just beginning - massive development going on. Maybe in 10 years time it will be an established resort in its own right but it's not anywhere near that now.
We did meet some lovely English people whilst there - thanks to them for making the holiday bearable!
I would definitely give this hotel a very wide berth - just not worth it at any price. Most of the staff we spoke to acknowledged that the hotel was not up to scratch.
Terrible Service - NOT 5 STAR!!!
Please do not expect a 5 star experience at this hotel!!! We've just arrived home this morning and i feel the need to warn people exactly what to expect... We read the reviews, checked out the website and looked forward to what promised to be a fantastic last minute break.. I'm realistic, we didn't pay a fortune but we paid enough to expect good service - The hotel is new basically set in a building site, 30 minutes away from the centre £20 taxi fare.. The hotel itself is a stunning building, beautiful swimming pools (freezing cold, but lovely).. But then you meet the staff.. we arrived in the reception, our rep took out accomodation vouchers off us to hand to reception never to be seen again. The reception area was heavy with angry mainly russian customers, after nearly 2 hours of continually explaining to the reception staff that none of us had vouchers as they had already been handed to them we eventually were given a room, Not a great start but the room was nice and clean (although others said theirs weren't) we then went to the restaurant for a meal... Well its a massive canteen with hundreds of russians oushing you out of the way to get at the food (the food isn't great!!) we struggled to find clean plates and glasses, we had to clear a table ourselves and when we asked for cutlery, the waiters went around the dirty tables and collected anything that looked half clean, it was absolutely disgusting. Most people were ill all week, most likely from the food (as much of it appeared under cooked) The experience didn't improve much all week. The only way to get through it was to make sure you went for your meals bang on time, cleaned your own tables and sorted out your own crockery and cutlery.
The russians are totally ruining this beautiful hotel, they are rude and arrogant, be prepared to be pushed and shoved with no acknoweldgement never mind an appology. The staff take astonishing abusive from them daily, no wonder the service is so poor realy, if you let the staff know you're english the service imporves slightly.
This hotel could be stunning, if they reduce the number of russian customers, increase the staffing levels and get people organised.
Hurghada as a resort really isn't ready for tourists yet, as most people seem to have had similar experiences in their hotels.
On the plus side, as i said earlier the pools are lovely, the hotel is right on the beach, and the weather was great...
This is an honest review, not a moan from someone who expected too much for their money - even the rep admited the 5 stars were for the building and the pools and admitted the hotel's service wasn't even 1 star... be warned!!
100%Rückerstattung der Reisekosten gefordert !!!!!!
Alles in allem katasrophal. 90% Russen die saufen bis der Arzt kommt. Prügeleien am Pool. Von Theater-Annimation kann keine Rede sein. Annimateure waren zu dritt, nach drei Tagen noch zwei. Kinderbecken unbenutzbar. Glasscherben am Strand. Höchstens drei Sterne.
Buffet völlig überfüllt und nicht schmackhaft. Flug von Berlin nach Cairo ( 8 Stnd) mit Ägyptair. Nachts um 02.00 angekommen ohne Begrüßung oder Erfrischung. Zimmer Standard - nicht mal Wasser.
Geschrei und Gepöbel bis nachts um 03.00. War mit meinem 13jährigen Sohn da und sind jetzt Urlaubsreif. Tierliebhaber sollten Ägypten generell meiden - Misshandlungen an Hunden und Katzen liegen an der Tagesordnung.
Liebe Reisebüros macht die Anlage zur Russen Hochburg und verschont uns Deutsche .
Mein schlimmster Urlaub!!! Für teures Geld.
3 Wochen Überlebenstraining
Das Hotel war bei Ankunft mit Russen total Überbucht,die sich dann auch nur im Vollrausch präsentierten,das Personal wegen Ramadan unterbesetzt.Die Tische im Speisesaal waren total verdreckt mit Speiseresten und dreckigem Geschirr das vom Personal nicht abgeräumt wurde,das mußte man selber machen um essen zu können.Die Speiseauswahl hat sich in den 3 Wochen nicht wirklich geändert und wurde meistens lieblos in Warmhaltebehälter plaziert,ohne große Deko.Die Getränke ( Bier,Wein etc.),falls vorhanden,waren meistens sehr warm.Die ITS Reiseleitung war mit den Beschwerden total Überfordert und schaffte in keinster Weise für Abhilfe.Eine Umbuchung in ein anderes Hotel,selbst gegen Mehrpreis,konnte nicht durchgeführt werden.Obwohl die unhaltbaren Zustände in Deutschland bei ITS bekannt sein müßen wurden immer noch Urlauber in dieses Hotel eingebucht(et).Wir hatten dann noch das teurere Buisenespaket gebucht das uns Frühstück und Abendessen und einen eigenen Service in der VIP Lounge versprach,dieses wurde überhaupt nicht eingehalten.Die VIP Lounge ist nur ein Fernsehzimmer und für jeden zugänglich,mehr nicht.Die 3 Al a carte Resturantes waren in den ersten Tagen überhaupt nicht vorhanden,dann zum späteren Zeitpunkt wurde der Billardraum im Keller mit Stühlen und Tischen bestückt,da konnte mann dann gegen Gebühr Italienisch und Fisch essen.Wir hatten es 2 x ausprobiert,die Vorspeise kam jeweils erst nach 1,5 Stunden.Diese Anlage hat niemals 4 oder 5 Sterne verdient.ITS und ein LTI Hotel=nie wieder.
Also eigentlich wollten wir gar nicht in dieses Hotel, aber sämtliche ITS-Bucher (so schien es jedensfalls) wurden hier "abgeladen". Gebucht hatten wir das Primasol Beach Albatros, schon allein wegen der super-guten-Abendunterhaltung, zentraler Lage usw.. Gebracht wurden wir in dieses völlig abgelegene, von Baustelle und Baulärm umgebene, selbst noch im 3. Zimmerblock im Bau befindliche Hotel. 5 Sterne???? keine Spur davon, dafür arrogante Angestellte an der Rezeption, die just bei den diversen Ansprachen zu den massiven Problemen die geforderte Sprache verlernt hatten und sich dreist grinsend zu anderen Kollegen abwendeten, viel zu wenig Personal im Restaurant - daher völlig entnervte Urlauber und demzufolge Angestellte beim täglichen Gläser-, Besteck-, Teller-, Tisch-, Tassen-Kampf, jeden Morgen in der Früh umbedingt Liegen reservieren, da ansonten ein Tag auf einer harten Holtliege drohte und das allerschlimmste: dieses Hotel ist zu 90% mit Russen belegt. Dieses Volk, welches keine Ess- und Trinkkultur an den Tag legt, hat uns den Urlaub letztendlich vermiest. Diese Menschen belagern täglich seit Öffnung die sehr spärlich vorhandenen Beach-Bars, da kann man schon von Komasaufen reden, vom Verhalten dieser Menschen ganz zu schweigen - einfach nur grässlich. Nach mehreren Jahren Ägyptenurlaub ist dies jetzt hier für uns das Ende - es gibt auch andere schöne Flecken auf der Erde und vor allem ist eines klar: NIE WIEDER ITS !!!!! Dieser Veranstalter hat sich um uns und unsere Beschwerden in keinster Weise gekümmert, sogar der vom deutschen Reisebüro angekündigte Anruf eines ITS-Mitarbeiters der Kundenbetreuung hat nicht stattgefunden. Da es sehr vielen ITS- und Jahnreisen-Buchern (ist ja eh alles eins) so erging wie uns, nämlich am Flughaten die lapidare Auskunft, dass das gewünschte Hotel überbucht ist und fertig, gehen wir davon aus, das alles eine abgekarterte Sache mit dem Veranstalter ITS und dem Hotel Pyramisa ist.
Not soooooooooooooooo good
This hotel is far from a 5 Star and struggles to compare to some 3 star hotels i have been in. The hotel in its self is beautiful but from arriving to leaving the service is abysmal. The reception staff are unhelpful and on the first night we all had to sleep together in one bed. You had to fight over glasses and cutlery with the Russian's at breakfast and dinner and the food was very poor. My wife and my 13 year old were poorly for most of the week and on my return to the uk i am now not too good. The hotel has glimmers of hope as it does have a few very good staff members but i feel that most of them didn't care about you and really weren't expected to by the management team.
Hat mir suuuuupergut gefallen
Ich musste einfach eine Kritik über dieses Hotel schreiben. Es ist ganz neu und liegt in einem ruhigen Viertel von Hurghada. Genau richtig, wenn man sich erholen will, wirklich der Himmel auf Erden.
Die Zimmer waren ein Traum, fabelhaft. Das Personal war super, das Essen großartig, der Pool riesig und das Hotel liegt auch direkt am Roten Meer. Ins Zentrum fuhr ein Shuttlebus, Hin- und Rückfahrt kosteten ca. 4 Euro. Man konnte die Fahrkarte am Touristenschalter kaufen, wo sie sehr hilfsbereit waren. Das gesamte Personal war hilfsbereit. Der Chef des Restaurants war fantastisch. Ich konnte aus medizinischen Gründen nur bestimmte Lebensmittel essen und das stellte auch kein Problem dar. Auch die Zimmermädchen haben einem jeden Wunsch erfüllt.
Da das Hotel neu war, buchte ich nur ein Zimmer (All Inclusive) und bin dort auch alleine von Luxor angereist. Ich wollte mir nur kurz einmal das Hotel ansehen, aber der Aufenthalt war dann leider zu kurz und ich musste wieder zurück nach Luxor. Es war jeden Cent wert. Ich kam mir vor, als wenn mir das Hotel gehören würde, so super war der Service dort.
Ich war jetzt in allen Pyramisa Hotels in Ägypten, die alle sehr schön sind, aber dieses war neu und daher super. Es war das erste Mal, dass ich in einem ganz neuen Zimmer übernachtet habe.
Loved it soooooooooooooo Much
Just had to write about this hotel, it is newly opened in a very quiet area of Hurghada.Just right for relaxation, like heaven on earth. The rooms are out of this world, fabulous, the staff are superb, the food is great, the pool is enormous and you are right on the red sea.If you want to go to the centre they have a shuttle bus for about £2.30 return, just book with guest relations, they are so helpful. As are all the staff, the manager in the restraunt was fantastic, as I needed special food for medical reasons, and this was NO problem.The housekeeping could not do enough for me regarding anything you require from them.As the hotel is new I booked it as room only (fully inclusive) and got my own way there from Luxor, I only stayed a short time to try the hotel, but it was too short I wanted to stay when it was time to go back to Luxor. It was worth every penny, I felt like the owner I could not have been treated better if I had been. I have used ALL the Pyramisa hotels in Egypt which are very nice, but this one was superb as it was brand new, first time I have had a new room in a hotel.
TripAdvisor Reviews Dessole Pyramisa Sahl Hasheesh Resort Hurghada
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