The Sharm Plaza
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Historical Traveler Reviews The Sharm Plaza Sharm El-Sheikh
Great hotel....terrible service!
We were initially impressed with our choice of hotel.... imposing lobby area......clean modern spacious room.....fabulous coral reef and a good choice of pools on site (opt for the pool by the leisure complex, it's generally quieter!). The buffet breakfast has an astounding variety of food to choose from and we especially enjoyed the omelette station!!
With regard to the staff, most were friendly (especially Rashad the pool waiter, nothing was too much trouble for him!) apart from the team on reception.
We had a few items of clothing go 'missing' from our room during our stay and we were told that we should not leave things lying about. When we told them that they were items from our wardrobe we were assured that housekeeping would check with the hotel laundry despite us not having left the items for cleaning! When the items were not found we were then 'accused' of leaving them on the balcony (we had a ground floor room!). Our very helpful tour rep. told us that a report would would be filed for when we checked out for insurance purposes, but upon doing so the reception manager told us that this was not general practise and refused to help.
We didn't let this spoil our holiday and would definately return to Sharm although we'd obviously stay somewhere else!!
A lovely hotel in a good location
Hotel is located a short cab ride outside of Sharm right by the sea next to the Garden reefs. A great location for snorkelling and diving. Lots of fish, coral and a moray eel. A manta ray even paid a visit one day.
The hotel is aesthetically built in a Moorish style and yes there are lots of steps but thats no problem at all.
The breakfast is vast. Every choice you could possibly want. We were on B&B basis but ate at the BBQ beach restaurant for lunch most days and also ate at the Italian restuarant. Reading other reviews I was slightly apprehensive about the quality of the food but it was absolutely fine. In fact we had a very nice meal at the Italian restaurant.
The service was great and all the staff were very friendly even if things ocassionaly happened in Egyptian time (which is no problem if you are on a relaxing holiday).
We used the PADI dive centre at the hotel. We were able to do a couple of dives from the hotel beach and then went to Ras Mohammed with them (Dive International). I can recommend them.
There are various pools. The daily entertainment activities are ok and not in your face. The roman pool is nice and in a quiet location (away from the current building work going on next to the hotel at the beach front).
Rooms are airy and clean although take your mosquito spray with you.
I felt this hotel was good value and would recommend this hotel.
We ended up at this hotel as part of a "last-minute" trip; it has 5 stars but I wonder if they have the same criteria as us!
The only positive things I can think of are:
- the room (but we took a "club" one so I don't know about the standard one)
- the snorkeking in front of the hotel; lots of fishes and crystal water
The bad things:
- the food! If you want to lose weigtht, this is the right place! Food was disgusting! Alcohol in cocktails was non-existent (but you paid for it!)
- this hotel is only made out of stairs so you better have a good physical condition
- the temperature of the pools is freezing compared to outside temperature: don't have a weak heart!!
- they barely speak English
- if you plan on going in the next 6 months, beware that they are doing works and building more rooms. They work EVERY DAY, at the seaside, from 8.00 am to 4.00 pm and ...YOU CAN HEAR IT!!!!
5 stars? Yeah...right...
Best resort I have stayed in ever
Everything was fantastic about this resort, from the moment we walked in, to the moment we left. I went with my mum and dad ( I am only 13) and they had stayed in a Crowne Plaza in Brussels and loved the service and hotel there, so we decided to try out this resort. I did some research on this website and reading the reviews, I was a bit apprehensive about the resort, however I need not be. On arrival, we were ushered by some bell boys into the reception, they took our suitcases to our rooms before we had even got to our rooms. The entrance hall is amazing, huge with superb moorish style, different to anything we had ever stayed in before. Then, the Guest Relation Supervisor, took us to our room, and showed us briefly our room, before leaving us to explore for ourselves. Our room was just a standard room, but was spotlessly clean, with a fantastic view over El Pasha Bay, and some beautiful and well maintained gardens below us. We had only gone bed and breakfast, so for dinner we went to La Verdana, the main resturant, it is a casual buffet hall. When you enter it's a bit unclear as to where to go, but then this pleasant waiter showed us to a table. All the waiters here, well everyone actually here, cleaners, maintenance men, all the egyptian men are kind, helpful, and extremely pleasant: everytime you walk past one they always greeted you and asked how you were. They are excellent with children and are so helpful and nice. It is not compulsery to tip them, but we made particularly good friends with one waiter, and was talking to him, he works 18 hours everyday of the year, but they remain pleasant and helpful as always. The main buffet hall we were in, had every sort of food you could possibly need, all presented beautifully, especially the desserts, which looked and tasted gorgeous. The other resturants were nice too, the C View Bar.B.Q on the beach has superb food and really nice ice cream, the Italian Via Veneto was nice, quite romantic, by a roman pool, but the food was lovely, we decided to go to Seville's Tapas bar on the last night, really nice atmosphere, but a noisy singer was annoying. We got room service on two nights when we were too tired to go out, the choice was great, and so was the service. The beach was absolutely amazing, man made on four levels, the bottom levels seemed to be where all the women went who wanted tans and nothing else went, as they spent hours just lying there, the top levels were more alive, with the animation team running events and games for everyone such as Beach Volleyball, Darts, Table Tennis tournaments and workouts and water aerobics etc. All the pools were nice, a bit cold but after a while really nice, in the kidney pool on the beach, you can play water polo. The sea wasn't that warm as we went in March but it was bearable, the underwater life was incredible. The setting of the hotel couldn't of been better really, it was just that perfect holiday where everything went better than expected.
Couldn't fault it!
My husband and myself arrived for 14 days on the 7th Feb, to be honest as we are both in the Hotel trade and this being our first holiday to egypt we were pretty sceptical.
Check in was swift and trouble free, with our cases brought to the room to the room 10 mins later.
Our room was very spacious with 2 queen size beds, TV, fridge, terrace and free safety deposit box (operated with your own 4 digit code). It was fantastically clean with individually operated heating/air conditioning. The maid came in daily usually around 09.00 so if you need a lie-in place the 'do not disturb' sign on your door and he will come back later. Cold drinks ie water, beer etc are not sold in the hotel shop and can be pricey from the bars, so go down to neema bay to stock up your fridge.
I also found the laundry service very good and inexpensive, it can be ready the next day or for emergencies in a few hours.
The outdoor swimming pools are not heated (only one in the health suite) so are far too cold in the winter, but worry not as the sea is warm.
If you are coming to Sharm for the Diving/snorkelling you are in for a real treat, being on the coral reef the marinelife is plentiful and full of colour (visit ras mohammed and tiran island).
There are also guys from an excursion company 'Gammel' on the beach who offer many value for money trips from st Catherines, to boat trips, quad biking and Camel rides.
There is no shortage of sun loungers and they have waiter service not only for drinks but from the 'C-View' snack bar too, which brings me on to the Heart of the Hotel.... It's staff. I cannot praise them highly enough, these people have turned a good hotel into a fantastic holiday experience. Wherever you go, whoever you are greeting by they are always smiling and asking how you are they cannot do enough for you, the waiters in the dining room soon greet you as a friend and are extremely attentive throughout your stay.
The dining room itself is large but as with many hotel dining rooms the tables are not on top of each other and has a separate non smoking section. The food is well presented ,very freshly prepared and a huge selection (no chips). If you have a sweet tooth PREPARE!!!!! the deserts are out of this world.
There are many giftshops in the hotel, but check with prices in Neema Bay first. Also great for shopping is Old Sharm, don't forget to haggle to a 3rd of the original asking price (they expect this). Also for a great no frills fish reataurant Sanai star (take own alchol), and visit Henna bar for the ole hubbly bubbly pipe in an ideal people watching location.
We unfortunatly found neema bay slightly lacking in culture so we booked to go to Luxor and Cairo with the Thomson rep. We flew over and stayed overnight in Luxor, This indeed was the 'highlight of the holiday'. It did originaly seem costly but was worth every penny and i would advise anyone who wishes to see the real egypt to book up.
Not for wheelchair travellers
Hotel was OK but limited dining options as hotel half full and main a la carte restaurant closed. Room service had the best food and service! Snorkelling on the reef by the hotel was excellent. There are three reasonably well-adapted rooms for disabled travellers but - as the beach/shore and the rest of the hotel are built on a series of terraces mainly accessed by steps - go somewhere else if you are in a wheelchair.
Definitley NOT a 5 star experience
We stayed here for 7 days over New Year 2004. Hotel is located about 15 minute taxi ride from Sharm. It's an attractive hotel with low rise flat roofed whitewashed buildings cascading down the hillside to the sea. Lush gardens. Imposing exterior and entrance akin to a desert fort, the reception and lobby areas are airy and attractive. No swimming beach but man made terraces with sand, sun loungers, umbrellas etc and a floating jetty to swim off. Hotel is on Far Garden reef so good snorkelling and diving right on your doorstep and lots of dive boats come to this site every day so lots to watch from your sun lounger. Pools are not heated (save one rectangular pool in leisure centre) so in Winter the water is positively artic termperatures (sea temperature is fine) which is a real shame since no-one used the pools when we were there and if you had young children pool temperature could be a real problem. We did not dine in main restaurant which was buffet style, save once at breakfast and found although it had a good selection of food the atmosphere was rushed and manic. The beach restaurant was OK but again little atmosphere if dining at night and the Tapas bar was frankly awful. Dirty, shabby seating, live bands playing with music amplified so loud you couldn't hold a conversation. Arabic coffee shop/bar OK but again no ambience - it was mostly completely empty and yet the hotel was at full capacity. Italian restaurant OK but food quality poor. Hotel has no proper bars to chill out in but Sharm itself has plenty of great bars and restaurants. It does have it's own nightclub but we didn't try that.
Problems we had - first rooms we had overlooked construction of new hotel, had shabby fittings and shower only (no bath). We had no hot water and water pressure was so low the water just dribbled out of taps. In one of our bathrooms the drains absolutely stank. Asked for new rooms and you would have thought we were asking for the moon - attitude of management extremely poor. In the end we got two 'Club' rooms which were better situated but again the fittings were shabby and although we had baths in the bathrooms the fittings were of poor quality - no 'wow' factor, no water pressure again and the plugs had to be prised out of the plughole by fingernail since the mechanism to lift them just didn't work. The housekeeping was erratic and inconsistent. The Club 'lounge' was dark and dingy and mostly had a huge TV tuned to Russian TV channels playing full blast (most of the guests here are Russian). In you stay in a Club room you have use of this lounge - you can have breakfast here as opposed to main restaurant but of course selection of food is more limited and is displayed under cling film on bar counter for several hours - no refridgeration or ice - food got dried and curled up and there were lots of flies. Afternoon tea in Club lounge snacks were available but same problems with food drying out and early evening snacks and local drinks available - this is all 'free' but you have paid a hefty supplement for Club room remember. The only pleasant dining experience we had was New Years Eve at hotel's gala dinner - that was good. On the whole the staff were overwhelmingly friendly and eager to please but were so poorly trained it was laughable - one waiter didn't even know how to use a corkscrew - the managment had a extremely poor attitude and lacked customer focus. I wouldn't stay here again - it may have lots of facilities but food isn't great, restaurants lack ambience, rooms had no wow factor, no proper bars and management is poor
If you are looking for a hotel on the Red Sea that offers access to the amazing marine life and good quality service then this is the hotel that you are looking for. We went at the end of Nov 04 and loved it!
The hotel is about 10 mins from the airport and about a 5 min drive from the centre of Sharm. Taxis are fairly cheap (although you need to haggle and be firm with the price you want to pay) and the hotel also provides a bus service a couple of times in the evening to and from the town. If you do wish to use the bus I would recommend booking the night before or before you go in for breakfast as it gets full very quickly.
We arrived in our room and it was great. Two double beds, lots of wardrobe space, lovely bathroom including hairdryer, big fridge to keep your water cold, seated area outside and a free safe in your bedroom which you can put your own electronic code into. The room was spotlessly clean and each day the maid did a fantastic job on it.
We went down to the pool and the beach and the setting is beautiful. I have to admit that I did not go in the pool once, why would you want to when the sea is so warm, but it did look nice. The beach is man made as the hotel is set on the top of a coral reef, so if you are looking to build a sand castle you may be disappointed. You cannot walk into the water you go straight off the end of a jetty and there is nowhere to touch the bottom but you spend most of your time looking at the colourful fish. I thought it would bother me at first but after the first couple of swims it made no difference.
We went bed and breakfast and I have to say you could not ask for a wider variety of food at breakfast. You could have your eggs done in any style, sausage, tomatoes etc. (although no pork as it is a Muslim country), breads, cakes, meats, cheeses, cereals, pancakes, the list goes on. Friendly fast service by all, the egg chef was very chatty each morning.
The other eating places within the resort were not as good. The Italian was OK but expensive compared to the cost in Sharm itself. the pizzas were really nice but my we had a lasagne aswell and it looked like it had been done in the microwave. Also they were very small potions. we also ate at the cafe at the beach. This was nicer but more for snacks. If you are going to stay in it is cheaper and you get more selection from room service.
All in all we thoroughly loved this hotel. We went to see the fish and got them. Seals also came into the bay a couple of times in the week that we stayed. There were also quite a few boats each day bringing scuba divers and snorkellers to the area. Don't be put off by this though because it was in no way intrusive and there was very rarely too many people around.
Being dearly disappointed
Me and my wife stayed with a couple of friends for 10 days in the Crowne Plaza this july.We mainly went to Sharm for the Scuba Diving, but being in the Hotel Business myself I always try to get one, if not the best, Hotels on the chosen spot.
The Hyatt was not available, so the Crowne Plaza seemed a good choice.
Already when arriving at the hotel, we realized
being given twin rooms instead of the double rooms booked and confirmed in written by the hotel itself. After asking politely for a doubleroom I've been told that there was none available and that it wasn't the hotels fault.
I needed to ask for the Front Office Manager in a very insisting way, and finally, after 1 hour of very depleasant discussion we obtained (thought they weren't available) 1 of the 2 requested rooms. Excellent first impression to start of your vacation.
Concerning the lodging the hotel is very nice, rather 4 than 5 star, but rooms are clean and well furnished, beach and pools are very nice.
The restaurants are way out of line for a 5 star property, food is not corresponding to the standart, buffets are messed up and especially the service is lacking any kind of coutesy. Tables are not ready, you're asked tp pay or sign your bill in the middle of your dinner, drinks are brought with a minimum of 25 minutes waiting time. The animation is right in the middle of the terrave of the restaurant, giving it a really particular and elegant flair.
After 2 equivalent experiences we switched from the main restaurant to the other three, even with considering the sur charge to do so. Reception told us that all other restaurants would accept the main restaurants vouchers we had being on full pension.
The spanish tapas bar is very nice, service, if so called, is on the same level as the mainrestaurant, and at the end we've been told that the Tapas restaurant wouldn't accept the voucher of the main restaurant, because it was a bar. ..
Continuing our research for a decent dinner we tried the fish restaurant the next evening. Food and service were slightly bettter but totally overpriced, and at the end we've been credited from our dinner vouchers 5 € each. Analysing the bill we found 2 errors and left once more wondering what Crowne Plaza consideres as 5 star service.
The only restaurant left was the italien one which finally seemed like heaven compared to the rest. As we couldn't have lunch & dinner there each day we were forced to get a cap each night in order to eat down town.
Globally I asked on our second day to get a meeting with theit General Manager, which I never obtained.
The diveshop was really nice and friendly though and avoided that our vacation became a total nightmare.
Globally it's a pitty that such a nice structure under an excellent brand as Crowne Plaza has so few understanding of service throughout the entire hotel.
We really enjoyed our stay, very friendly, great fish
We (my husband, myself and two children aged 5 and 8) went to this hotel for two weeks in early April 2004. We greatly enjoyed our stay.
The hotel architecture is Nubian and quite interesting. It is built on a hill, so not good for those with difficulty walking.
There are 3 swimming pools, two near the sea and one near the main restaurant. They are unheated, so earlier than April might be a bit fresh.
There is no beach going down into the water, but plenty of sand for beach play a bit higher up. Lots of umbrellas for shade, even in peak times.
The snorkeling and diving right off the shore were magnificent! So many fish and corals! Even my five year old enjoyed it (she snorkeled with a inflatable tube around her waist). The diving center was also very good in terms of service and availability, although the rental equipment was a bit old.
In April, wearing a shortie wetsuit will increase your snorkel time considerably. Adults can rent from the dive shop or in town. I bought one for my 8 year old son in town. There were none small enough to fit my 5 year old daughter.
We missed having a good kids club. There was something that was occasionally open, but my kids only went once. In the evenings at dinner there was "babydancing" where all the kids got up and danced for half an hour. My kids loved that.
Afterwards, there was a show every night, but these got a bit old after awhile.
The service was really wonderful. The waiters were always friendly and smiling.
The food (we had breakfast and dinner buffets) was very good and plentiful.
Overall, we really liked it.
TripAdvisor Reviews The Sharm Plaza Sharm El-Sheikh
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