Colony Bay Resort

Uvero Alto, Punta Cana, Dominican Republic | Resort
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Location

This resort is located on Uvero Alto, Punta Cana.
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Historical Traveler Reviews Colony Bay Resort Punta Cana

Colony Bay Resort a big disappointment

from

We visited Colony Bay from Feb. 8 to Feb. 15th. We were promised the resort was complete except for the Mini Golf and Conference Room. When we arrived we found that was totally untrue. There were many things unfinished. There was no phone system at the resort. You could call out from cell phones provided at the front desk but no one could contact the hotel in case of an emergency. No contact between room as no phones. We had no blankets or bedspreads upon arrival, only a sheet. We were told to use towels for blankets at our Sunquest orientation the next day. The rooms are a 2*, not a 4 1/2*. The lighting is horrible, no peep holes or security chains on the doors to prevent staff from walking in when you are there. No phones to call to report issues, had to walk to front desk to report and get things fixed. No clocks in room and no phones for wake up calls. Air conditioning did not work more than half our week. No hot water for showers 4 of the 7 days. No air or hot water is unacceptable.

Casino not up and running, nor was the gym for our first 3 days. Gym under construction the remainder of our visit but you could use it after sawdust was cleaned up daily. Jacuzzi not working as clogged with sand. Foot showers at beach to wash off sand were roughed in but not installed. Pool full of sand. Filters not filtering properly. Water seeping from pool into pool bar having to shut down the swim up bar a couple of days. Wiring in room not proper, very dangerous. One a la carte restaurant called the Steak House and you get a set meal, you cannot order from a menu. You also cannot get steak. We were told when we made reservations there was no steak. The lunch and dinner buffets were very good. The house wine was also very good. The staff at the resort were very nice and did their best with what they had to work with. Sunquest rep. not very accommodating. We felt abandonded by her.

In six months or so when things are complete at the resort (hopefully) this may be a very nice place to visit. It is not right now. I was extremely disappointed in the resort. I would not book there yet.

Not even remotely a 4 star hotel!!!

from

There are problems with all new hotels...I totally understand that but when you rely on the tour operator to be upfront and honest about the property prepare yourself for disappointment.

The beach is not white sand, the ocean is rough and has a lot of rocks. The pool is average and do watch for broken glass on both the beach and the pool. Do not allow your children to swim in their kid's pool unless you would like to catch Hep A or B....stagnant waters scare me.

The food is okay...but one needs to know what you are eating...signs would be helpful. The hotel advertizes queen beds...hardly a double. The rooms are tasteless and are more in line with a low class chain like Motel 6 or similiar. At least with Holiday Inn you know what you are getting.

But on the good side the people are wonderful, however be very leary of Ramon selling the doon buggies...they are not worth the money and Danny who would probably scam his own mother. Leach and untrustworthy!!!! And I'm being very nice about him.

In a few months this hotel will be better but will never be a 4 star. Never!

Cauchemar

from

Bonjour à vous tous!!

Je reviens tout juste de Punta Cana, Le Colony Bay!!!!!!!!!!!!

Un vrai cauchemar!!!

Les seuls points positifs sont la mer, la plage et le beau temps.....

Un 4 ½???? Pas vrai!!!!

Un 3 ½ au gros maximum....et ça par comparaison à tous les autres voyages que j'ai effectué avant celui-ci.

Les négatifs, préparez-vous car ça va être long.....

On est arrivé le 9 février 2008, notre chambre n'est pas prête, on a dû attendre jusqu'à 15 :45...le check in est supposé être 15 :00 au max.

On rentre dans notre chambre!!!!!

1.

Toda gioia..toda beleza...

from

Sono stata presso il Colony Bay i primi dieci giorni di Febbraio....e sono tornata rigenerata....felice e con la voglia di ritornarci. Il villaggio è magnifico, con una piscina grandissima, una spiaggia vastissima dove fare lunghe passeggiate...Ho viaggiato con i miei amici e devo dire che si è formato un bel gruppo che per 10 giorni ci ha rallegrato.....gli animatori domenicani sono simpaticissimi e parlando un pò di italiano, spagnolo e inglese creano una lieta atmosfera. Il cibo è buonissimo e molto vario, la pizza è ottima e questo per noi è importantissimo visto che essendo italiani abbiamo scelto questa struttura perchè i proprietari sono italiani e quindi hanno il senso della buona cucina!!!! Gli spettacoli serali sono molto divertenti, bellissimo lo spettacolo di Michael jackson e il tropical show. Abbiamo conosciuto anche Alessandro, anche lui italiano e rappresentante dei proprietari e con noi è stato cordialisissimo. I miei amici hanno conosciuto le ballerine domenicane, mentre noi abbiamo molto apprezzato anche il bar in piscina simpatico perchè puoi ordinare drink sia dall'acqua sia dal lato superiore all'asciutto.

In definitiva possiamo consigliarlo anche alle coppie e alle famiglie perchè abbiamo notato che c'era anche il mini club per i piccini ed un simpatico angolo animali con fenicotteri, papere, uccelli, ecc.

Got Lucky

from

We stayed Feb. 4 - 11 and had a great time. We got lucky and were upgraded to a suite, at check -in, as most rooms were not ready or not in proper working order. Ours was simply gorgeous and everything worked perfectly. Others I understand had some legitimate complaints and I'm sure even the resort would probably say that they opened a bit early. I will say that they were making progress every day and I am sure since we left that many more of the issues were taken care of. Having stayed at 5 stars all over the area and in the Caribean in general, I would say that this will probably only ever amount to a solid 4 star. The food was excellent in the buffet areas and the staff tried hard to make up for the other inconveniences. You will undoubtedly see a lot of negative comments in the next short while but as long as you keep an mind that it is brand new I'm sure you will have a wonderful vacation. The pool was lovely, the beach was better than Dreams and although the waves were up, the ocean water was warm and safe to go in. For the money it will be a good resort in the future.

Nouvel hôtel

from

Je reviens tout juste d'un séjour d'une semaine au nouvel hôtel Colony Bay Resort situé à Punta Cana en République Dominicaine. Nous étions les premiers clients depuis l'ouverture le 31 janvier 2008. Nous sommes arrivés le 1er février à 6h du matin après un vol d'environ 4h à partir de Montréal et un trajet d'environ 1h en autobus.

Chambre:

Notre première journée à été catastrophique! Ce fut un réel choc! Notre chambre se trouvait au 3e étage du building 3 et nous avons dû monter nos bagages seuls car il n'y avait pas encore le service de conduire les clients de l'hôtel à leur chambre et porter leurs bagages. En arrivant, nous avons constatés que ni le ventilateur, ni l'air climatisé ne fonctionnaient. Le câble n'était pas encore installé et il n'y avait pas d'eau!!! Quand l'eau est revenue, ce ne fut que de l'eau froide et notre première douche s'est terminée sur une inondation d'eau brune!!!

Site:

Sur le site, les palapas n'étaient pas terminés, les tourbillons étaient vides, la piscine pleine de sable, le gym n'était pas ouvert ni les boutiques, il n'y avait ni internet, ni téléphone (un cellulaire a toutefois été mis à notre disposition aux frais de l'hôtel). La plage était mal nettoyée. On y trouvait des morceaux de vitre, des bouteilles de plastiques et divers déchets. On y a même vue des vaches!!!

C'est très venteux et les vagues sont très grosses. Impossible de faire du snorkling, mais les amateurs de surf seront enchantés! Pas besoin de souliers aquatiques dans la mer car il n'y a pas de roche... Un beau sable doux!

Nourriture:

Il n'y avait qu'un seul resto à la carte (un steak house), 2 buffets, un "sport bar" 24h avec des "snacks" et une pizzaria. La nourriture est leur point fort. À chaque soir, c'était un nouveau thème: Italien, fruits de mer, Japonnais avec sushi, etc.

Étant donné que les propriétaires sont Italien, la nourriture a toujours été remarquable et le vin excellent!

Activités / Animation:

Au niveau aquatique, on a mis des planche de surf à notre disposition. Il n'y avait rien d'autre.

Au sport bar, il y avait table de billard, ping pong, baby foot et jeux de société.

Sur le site, il y a un terrain de tennis, jeu de fléchettes, terrain de volley ball, cours d'aquaforme et de stretching à la piscine.

Chaque jour, un photographe professionnel passe à la plage et vous photographie avec perroquets, singes ou encore vous propose un véritable "shooting" sur le bord de la mer! Il est excellent et ses photos sont magnifiques! Elles sont en vente à 10$ la copie le soir même, dans la boutique photo construite à la fin de notre séjour.

Les spectacles du soir étaient raisonnables. Le meilleur était de loin celui de Michael Jackson.

La discothèque n'était pas encore construite alors les fins de soirées se déroulaient au "sport bar" transformé en disco pour l'occasion.

Bar:

Il y a 3 bars: celui du lobby, celui du "sport bar" et celui de la piscine. Ne manquez pas Henry au bar de la piscine et essayez sa spécialité: le Boum Boum!

Personnel:

Les gens de l'animation sont fantastiques. Ils ont su faire de notre séjour un réel plaisir malgré les autres inconvénients!

Certains parlent même le français! Ils vous feront danser et rire si vous vous laissez prêter au jeu!

Au niveau de la représente de Sunquest (Léonie), un véritable cauchemar! Elle est arrogante et désagréable. Elle ne sourit jamais! Bonne chance avec elle!

Dédommagement:

À la fin de notre séjour, l'hôtel nous a offert une lettre d'excuse pour les multiples inconvénients rencontrés. Ils nous ont offert de revenir pour un séjour d'une semaine à leur frais (vol non inclus). Nous pourrons retourner à l'hôtel d'ici août 2009. J'ai la certitude que le site sera magnifique d'ici là. Les travaux allaient de bon train et chaque jour, nous constations de grandes améliorations. J'y retournerai avec grand plaisir!

Conclusion:

Pour avoir souvent voyagée, ce n'est vraiment pas un 5 étoiles! Parcontre, c'est le voyage ou je me suis le plus amusée! Après la première journée, nous avons décidé d'arrêter de voir tous les points négatifs et nous avons choisi d'en rire. Oui, on a manqué d'eau, d'électricité, etc., mais le soleil et les sourires étaient au rendez-vous à tous les jours! Ni allez pas de reculons...

Es war o.k.

from

Wir gingen zum Colony Bay am 2. Februar ... ich schaute mir nur gerade deren Website an, weil ich wissen wollte, ob sie behaupten, dass sie einen weißen Strand haben ... sie sagen, sie hätten einen. Das war meine erste Enttäuschung: Sie hatten keinen. Wir hatten einige Probleme mit unseren 3 Zimmern - es lohnt sich aber nicht, die zu erwähnen. Es sind Sachen die passieren, wenn man die erste Person ist, die im Zimmer übernachtet. Ich war nicht in den größeren Resorts, aber für ein kleineres Resort war es nett. Mein Sohn musste in seinem Träumen ins Fitnessstudio gehen, da das im Colony Bay noch nicht fertig war. Wir reisten am 9. Februar aus dem Resort ab und die Geräte wurden dann gerade aufgestellt.

Es gibt nur ein á la carte Restaurant (ein Steak House). Wir waren dort nur 1x - man kann die Steaks nicht mit unseren in Kanada vergleichen. Man muss einfach offen sein: Das Essen war insgesamt gut, es gab viel Alkohol, die Pizzeria war gut. Ich mag lieber die Realität als einen Traum, allerdings war deren Pool wirklich riesig ... wir waren aber immer am Strand. Dieses Resort wird ein gutes 4*-Resort werden, wenn es fertig ist.

It was okay

from

we went to the colony bay feb2..i just checked their web site to see if they claim they have a white beach and they say that they do.my first disappointment was that they did not.we did have a few problems with our 3 rooms no point mentioning them because they are things that happen when your are the first person to stay in that room.i have not been to the bigger resorts but i thought it was nice for a smaller resort.my son had to use dreams gym to work out because colony bay was not ready.we departed from the resort on feb9 and the eqiupment was just being set up.

they have only 1 ala carte res steak house went only once you cant compare to the steak we have in cdn,keep a open mind

food overall was good

lots of booze

pizza res was good

i perfer the overall look over dreams except their pool was huge but we spent our time at the beach .this place will be a good 4 star when every thing is completed.

Colony Bay Catastrophe

from

This will be as short as I can make it, but there were so many problems.

To begin with the rooms are not as seen in the travel magazines. The beds are doubles and not queens. There are not enough bed linens for the whole resort, so some guests had beach towels to cover up with. The rooms are very simple and not up to par with a 5 star hotel.

There was no hot water in our room for the first 5 days, the shower head was broken and the bath tub drain never worked.

There were no telephones, tv, air conditioning or electricity throughout our stay (if it was fixed one day, it would not function the next).

The food was ok- to- good at the 2 buffets. There is only one "à la carte" but they serve one platter of beef and sausage, there are no choices. There are no other restaurants on site. There is a pizzeria, but this is not anything more than a snack hut.

The beach was beautiful, but there was construction going on so there were pieces of glass and nails in the sand.

This hotel was not ready to be opened to guests, there is still quite a bit of work to be done at this resort, but I believe it will never reach a 5 star category.

TripAdvisor Reviews Colony Bay Resort Punta Cana

3.50 of 5 stars Very Good
 

Travel Blogs from Punta Cana

Punta Cana Dominican Republic

A travel blog entry by jasmine5 on Aug 22, 2014

... one of the not so good things that happened on the trip my two daughters and I were on one parasail one daughter is 21 the other seven we landed in the ocean and got drug a little bit under the water and the parasail came down into the water and we had to be rescued by another boat. Everyone was okay but shaken up and swallowed a bit of ocean water. I took a lot of pictures which I am happy I did on this trip and really enjoyed some family time before school started back ...

Another day of Relaxation

A travel blog entry by ssilver on Apr 12, 2014

... the beach and Stacey filled her bottles with sand and we took photos. Saw a Dominican family playing in the surf - We both went topless sunbathing and a man walking with his wife tried not to look. I think we might have even been buzzed by a helicopter! - Took pictures in the surf - Tonight was a meal at the Seaside grill. Best steak I have ever had in a restaurant and the chocolate brownie was a towering monster ...

Sandy Yoga

A travel blog entry by ssilver on Apr 11, 2014

Late rise. Breakfast at the world cafe Floated around and read in the pool before enjoying an hour at the gym. Grabbed a quick snack at the Coco Cafe Read on the balcony before heading to the beach to be thoroughly baked. Enjoyed a 1/2 hour of yoga with instructor Lisa. Returned to the room to wash sand from unnamed places. Tried to get a table at the Sea ...

The Excursion

A travel blog entry by ssilver on Apr 10, 2014

... and daughter combo shouting "I love you!" Nothing says fun in the sun like a picture of your mother with a medic after sustaining a head injury. - Dinner at Bordeaux was amazing, complete with a champagne drink to start which was my favourite drink of the whole week. It's a restaurant I would never thought to go to alone so thanks, Stacey! - I think this is the day we discovered the pretzels.....I really liked those ...

Adiós Amigos

A travel blog entry by vizcho on Jan 11, 2014

... on the beach, took part in archery and step class. Eventually had lunch, by this time, we checked our flight again. Sad to say we couldn't leave yet. Our flight got delayed again because there was an incoming fog in Toronto. Which influenced the flight landing in Toronto. So none of the planes were able to land in Toronto.

We called Angel our tour guide, my friend at this time is really ****** because our flight isn't until 2 AM local time. However, ...