Voyage Belek Golf & Spa
How has this resort rated in the past?
Historical Traveler Reviews Voyage Belek Golf & Spa
Fabulous hotel. WE had a great 2 bedroomed bungalow. Fab food, kids loved it.
We will definately go back within next few years.
Good hotel but poor management
We stayed in this hotel for 14 days, starting with end of June 2007. The first impression of the hotel is quite good, we expected to find out some unfinished things but everything was in place.
I would start with the good things which I met during our stay in Club Belek:
- really wonderful ambient created by their interieur designers, not only in the rooms but mainly in the bars and lobbies;
- Food - excellent, variety, everything was clean and proper cooked; the Executive Chief was all the time in different restaurants of the hotel and I believe that at this stage this is the strongest point of the hotel;
- a la carte restaurant - nice places and if you are lucky enough you can find a waiter who speaks English;
- Mini Club - excellent organisation and the children were delighted to spend their time there;
- Beach - nice and sandy, with lots of chairs (I beleive more than 800...);
- Pools - really good and for different categories (adult, relax, children, families etc)
But they still have problems:
- noise - the rooms are not proper isolated so in the first days we heard the snooring of our neighbour during the night; the maids are talking with easch other near your door when you want to sleep after lunch, the Minibar guy is knocking even you have No disturb on your door etc;
- staff - the majority of them is not speaking any foreign language and you really have problems when you ask for something; the significant impact is on the bars and the restaurants; here we can include also the Manager of the hotel - even we send her a message (using one the the guest relations lady, Yasemin) that we are dissatisfied about the sea view that they provided us (even we paid for we get initially a room with construction work view, lot of noise and dust) she never came back to us at least with a note or message; so the problems with the staff are starting from the top;
- reservation for a la carte restaurants - this is a nighmare - you have to start calling at 9 am and if you are lucky enough you can get a table mainly for your room - even you have the possibility to reserve for groups when you choose this option you might have the answer (at 9:01!!!) that there are no places available; they have a limited no of places for each evening in every restaurant so you might end up (it happens to us) to be almost alone in the restaurant (we reserved in the Chinese rest at 8:30 and used to be only one table occupied - it was so sad to be alone in a restaurant);
- a major problem which I believe can be improved - the pool bar gives your drink in glasses which can be broken; we have seen some accidents with the children who step on the pieces of the glass broken near the pool
A neutral experience with the Entertainment team - nothing special, only shows developed locally by non-professionals, even the team is trying to do the best; during our stay in this hotel they had only one proffessional show, Russian artistic swimming and that one was at 2 pm with very poor advertising before.
The experience with this hotel is not very bad but it is not the best we had in Turkey; there are problems which can be solved but there are others which I have doubts that will be ever solved (phonic isolation of the walls). Could be a good hotel in 2-3 years from now on, when the nearby construction work will be finished, but not one of the best. Anyway, due to the development of the tourism in Turkey, they started to have problems hiring the right staff, and this will be reflected in the quality of the service.
Not what we expected.
We just arrived home form this hotel. A 10 day hollyday that had its ups and downs.
Its nice but to big. Floor coridors are without ac so if you stay at top floors u will feel the 40 degrees from outside asa you exit room. No ventilation at all in elevators. Main ac system is working bad and lot of water from condensed air, licking from air vents all over the place, and they put buckets to catch the water, shame. Many ppl complained about ac in rooms, we were lucky no problem at all. As a tip we asked at reception to burn us 2 card keys so we left one in room and the ac worked all day. The rooms are big, nice and with lcd tv. All in one the hotel need more tunning to work properly.
We arrived in 25th june and surprise the hotel was overbooked. We were 7 ppl, 4 adults and 3 little ones. Imagine our faces... They took us to a nearby hotel Spice Spa and Resort for 2 days. Not bad, also new, but i think not in the same range of quality. Btw the spa in Spice is incredible, i've never seen so many types of massage in my life about 50. Anyway was a good experience, we saw another resort. When we come back to Voyage they give us as bonus, rooms with sea view, free masage, some gifts in room and a free reservation at one a la carte restaurant.
The staff is the worst ive seen. Few know english, almost imposible to make any conversation at all (also not in romanian, german, french, italian or arabic, ive tryed all). My friends are vegetarians, so at greek a la carte restaurant we asked about some pastry if its vegetarian, and the answer was "No its Italian!"......No comment. As I said earlier they booked us at greek a la carte restaurant and it was at 20.30. Haha when we arived they said that the reservation was at 19. We argued with them 15 min and almost ruined out night. A la carte restaurant are v good, the food is high class. Main restaurant its ok, food is for all tastes, good quality. If u leave your plate on table unguarded it will disapear imediatly taken by staf that look at you with an idiotic smile. You can eat also between meals. At ground -1 u can find pastry bufee with various range of cakes, icecream all day.
Another problem was with the bars. The amphiteather was all made from stone and imagine a stone in 45 degrees all day, how hot it is at night. There is no bar near show place!!. The Jazz Bar with live music is cool, music performed by various artist, not bad at all. The only bar where you can get some drinks or coffe over night was at reception wich is in another building far away from main building. There is no room service availeble in this hotel!! So we toke the coffe in room every night in order to have one in the morning. Open disco is ok and opened from 23-02. Inside disco nice but no1 came inisde, opened from 02- no clue.
The pool is enormous but due to its sqare shape have nothing nice to ofer. Aqua park is good, nice slides, kids love is. Also you have Adult Pool, where u can enjoy the hollyday without noise and splashes from kids. The Relax pool is cozzy and not crowded. Beach is sandy with lots of sunbeds, water is sandy surownded by an net wich keep away jellyfish and other things that can bite you. There are two pontoons and you can get an private space with 50e for 4 persons per day, where they will searve you meals and drinks, you have your own entrance in sea and private shower, nice. Indoor pool its smelly didnt like it.
Spa center is normal, nothing extraordinary. Masage was good, but at the end they will try to make you do some more masages by telling that u have a back problem that can be fixed in 5-6 more sesions :).
Mini Club its good kids really enjoy it, lots of activities, nice place sorwonded by trees, structured by ages. Icecream and drinks inside. There is tenis courts, mini golf, volleyball net, tabletenis, basketball that you can play, but im my opinion to hot to try those.
In conclusion, good hotel but not what we expected. Hotel staff worst we ever seen, good place for family with kids, dont expect much if u want night life, try this hotel in a few years hope till then they will fix all problems.
As a bonus: after 2 days in another hotel we finaily arrived, leave the bellboy with out luggage and guess what? It took him one hour and a half to get them to us !!! HAHA
Sorry for this big post, hope u enjoyed my review and allways try to see only the good things from a hollyday. Forget the bad ones.
Your friend from Romania,
Incredible Room, Wonderful Hotel
My Turkish wife, mother-in-law and sister-in-law and I stayed here during the first week of June this year. My wife had booked through the Turkish tour company ETS, which also owns the property. After a wonderful 7 hour drive from Izmir on the Aegean to Belek, we arrived. The hotel is very large and beautiful from the entrance. We were met by Mr. Murat Ozel from ETS to help check us in. We had booked club rooms, not the main building. We had asked for ground floor rooms because my mother-in-law is elderly and has mobility problems, but the rooms allotted were on the 2nd floor and one of the farthest buildings from the main complex. Before we went to our rooms, he promised to get us a family room the next day, but to accept the given accommodation for the first night, which we agreed to. The club rooms were very spacious and comfortable, with all we could expect. The next day we went to meet Murat at the hotel reception area. We then found out our family room we had been promised was given to someone else. But, the immediately offered us a VIP family room, which really we did not expect, but readily took it.
When we arrived at our VIP family room in the main complex, we found it was an entire end one of the 2 main buildings on the top floor, which included both sides. It was a huge 2 door entrance and nice outer room with the two bedrooms on either side. One room had two single beds, a nice small LCD TV and a beautiful bathroom and separate room with a Jacuzzi bathtub. Then there was the balcony, which was open aired, the top of the building, and very large in size, with a teak floor, two teak loungers, a teak table and two teak chairs and a huge outdoor Jacuzzi. We then opened our room, it was an exact duplicate of the first room, except with a queen size bed and a 42 inch plaza TV. The view of the sea and countryside were incredible. We were extremely pleased to say the least, about the accommodations given to us.
The hotel itself as stated earlier was very large, and yes, there were still some last minute construction still occurring, but nothing to hinder our vacation. The service from the many café's and bars was very good, especially considering the size of the hotel and the number of guests. The majority of the guests were Russian, and they seem to be a very demanding group of guests, and from my view, certainly didn't pay proper respect to the staff, but even then, the staff always smiled and had a cheerful attitude, they were a great group.
The beach was extremely sandy, no rocks or pebbles, and you could go very far out without it getting too deep. We never had a problem finding loungers and umbrellas; there are plenty to go around, also at the pools, although we never did get to try them, as we enjoyed the beach too much.
The main buffet restaurant was good, with plenty of food, and although very crowded in the three indoor and one outdoor seating area's we never had a hard time finding somewhere to sit. Two of the indoor dining rooms are non-smoking, which was a bonus.
I cannot say enough about the ala-carte restaurants, they were incredible. The Italian and seafood restaurants were particularly good, and the village breakfast in the Turkish restaurant was very enjoyable. The pastry and ice cream counters were very enjoyable indeed.
All in all, it was a great time; the hotel was very clean and comfortable, the staff always smiling. I cannot say enough about the treatment by Murat from ETS. He showed true concern for my mother-in-law, and really put the customer first, and was a true gentlemen and excellent ambassador for ETS, and indeed Turkey!
Never come back
I'm from Romania an i want to say something about this hotel. Please sorry for my english
We just arrived from Belek, and the taste is not good.
We had a lot of problems at the begining, We pay for a room with sea view, and we get one with a view with building in construction,
in many rooms air cond not working
The elevators are daily broken with people inside and we have to stay without air cond about 20-30 min till come somebody to reppair and of course... must go upstairs becouse the elevators are out of order
Are 9 a la carte restaurants, only with phone rezervation at 9-12.30, if we call at 9.30 all are full
We spoke with other friends, and people from other countries and all says : turkish ospitality is bad this year, and NEVER CAME BACK at this hotel
Ok! but not ,ULTRA all inclusive"
I recomend thits hotel for next year, because is a litle haos in the management,not ready for a full hotel, in my opinion is justnot ultra all
We have just returned from a weeks stay at the CLUB VOYAGE SELECT in Belek. I was a little worried that the hotel was not going to be totally finished, but upon arrival everything was up and running.
When we first arrived the hotel porter sent us to a room where upon we found a very startled, and sleepy couple asleep in their beds!!. After this we were given another room where the air con was not working. The room was a very good size with everything you would expect ( no beer in the fridge )
I had to complain approx 5 times to customer relations and then to reception. After much moaning an engineer came to fix it on day 3. On speaking to another couple ( who changed rooms 3 times!) this was a common problem. The hotel is a truley massive place ( a bit toooo big for us). I can not fault the facilities or the actual place but the main food hall is far too busy and at times it was almost impossible to get seated ( This was in the first week of June let alone mid August). The hotel has approx 9 other restraunts on offer and these need to be booked via an auotmated telephone system in your bedroom. This sounds great but you need to book between 09.00 and 12.00 so everybody is on the phone at 09.00, the line is engaged and when you do get through the restraunt is either full or you cant sit as a couple. The restraunts we visited, TURKISH, MEXICAN, CHINESE and FISH were great, proper 5* service. Over all the hotel was very good and ideal for familys. For us we found the hotel too big and lacking in any personal feel. As most people will write the Russians are as rude and aggressive as ever and not one ever said a please or a thank you to the staff.
I enjoyed the holiday but unitl we have a family we will stay at the slightly smaller resorts.
We stayed as a party of 6 adults & 4 teenage children from the 27th may - 3rd june. This is the 6th time we haved stayed in a 5* all inclusive hotel in turkey and this was by far the best.The 9 a la carte restaurants are superb the pool areas with waterslides1st class the staff are 99% helpful and friendly.The guests when we stayed were 80% russian 10% german 5% english.The only small niggles we had were as large party trying to book the ala carte restaurants by automated phone from your room was impossible and the flies in the lobby bar were increasingby the day.The 10 pin bowling area is brilliant for the kids with playstation games and pool tables(extra cost) usually 3 euros each.All food and drinks including cocktails in the main areas are of a very high standard they were adding extra eating and drinking places whilst we were their.
I would reccomend this hotel to both couples and families alike i dont expect the price to stay at £435 each we paid when the hotel receives its full accreditation.
My advice book now before prices rocket!!!
We stayed at Club Voyage from the 11-18th of May.
Having never been to Tukey before, we were a bit nervous about it all. When we arrived the Resort had only been open for 1 week. It wa absolutly beautiful!! When we arrived we were plesantly greeted. And aksed if we would like refreshments. But as it was 5am we declined and went to our lovely room, and slept for a couple of hrs.
They did have a couple of teething problems due to only just opening. But they were always willing to their best to rectify any complaints, making sure we were happy with what they had done
The staff were were very friendly as were the cleaning staff. We always came back to a lovely clean room!! The rooms were air conditioned, which was lovely to come back to, after soaking up the sun.
The food!! Well what can i say? It was fantastic if you like variety and beautiful international food. There were 9 other resturants in the resort as well as the main one which was lovely.
We went to the seafood resturant, the italian resturant, the chinese resturant and the Turkish resturant which were all a la carte. Where the service was exllent. They really looked after you. Snacks when ever you want.
The activities for the children were great. They loved the water slides and the bowling alley they had there in the games room. You had to pay for the activities in the games room but only a small price.
We ventured once out of the resort and went to Side for the day it was very lovely place. Only about an hour away. But it was a lovely day out. The rest of the holiday we stayed inside the resort. There was plenty to do.
Overall the holiday was exellent. Loved every minute of it.. Would definately go again! I am already trying to book another holiday there.
Absolutely first class,cleanliness from reception to the sea.Food of the highest standard in both main dining areas and speciality resturants.A little more evening entertainment is needed.Pools and surrounding areas great, plenty of room no worries about not getting sun loungers.Staff overall very pleasant indeed and very polite,being a family of ten from england and english not being spoken by many did not in any way interrupt our enjoyment.Reception staff need to chill out more, maybe due to lack of english spoken.This is visitors first point of contact and should be of the highest standard. Mr J Harris
TripAdvisor Reviews Voyage Belek Golf & Spa
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